American Express is a leading issuer of personal, small business, and corporate credit cards. The company’s travel-related offerings include traveler’s checks, credit cards, corporate and personal travel planning services, tour packages, and agencies for hotel and car-rental reservations.

Director – Compliance : Major Case Investigations

Job Description

Work Location Options:

Hybrid

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

American Express’s US Investigations Unit (USIU) is part of the broader Global Risk & Compliance organization, operating within Global Financial Crimes Compliance (GFCC). USIU provides oversight and support for global financial crimes investigations. In partnership with teams across the financial crimes’ organization, USIU develops and implements transaction monitoring rules, reports, and other tools to detect potential criminal activity. They investigate suspicious financial behavior and, when necessary, file Suspicious Activity Reports (SARs) with the Financial Crimes Enforcement Network (FinCEN) or refer cases to internal compliance partners for global reporting. USIU plays a vital role in ensuring compliance with key regulations, including the Bank Secrecy Act (BSA) and the USA PATRIOT Act. They also support law enforcement by providing critical information to combat money laundering, terrorist financing, credit card fraud, identity theft, and other financial crimes.

The Major Case Investigations Director will lead a team of managers and analysts responsible for conducting complex investigations involving Human Trafficking, Arms Proliferation, Trade Based Money laundering, Wildlife Trafficking, Terrorist Financing, and Public Corruption.  In addition, they will partner closely with other financial institutions and law enforcement to share knowledge, trends and typologies that assist law enforcement and mitigate financial crime risks. The successful candidate must have excellent investigative, communication, and time management skills, the ability to effectively manage change and collaborate with internal and external stakeholders.

Job Responsibilities:

• To develop and maintain an adequate knowledge of complex U.S financial crime environments.
• Serve as a subject matter expert, and point of contact for globally dispersed GFCC colleagues, on global financial crime, sector, geopolitical or regulatory issues.
• Coordinate the filing of SARs and support the SAR filing process globally.
• Responsibility to enable the right training and the proper awareness of financial crime environments for all the team members.
• Manage a team of leaders and Investigative Analysts responsible for reviewing, editing, and filing SARs.
• Ensure adherence to legal and regulatory standards as well as internal quality requirements for SAR.
• Provide guidance on how to conduct and document SAR-related investigations.
• Identify and analyze SAR patterns and trends.
• Collect and report on SAR metrics for various lines of business.
• Liaise with law enforcement, other financial institutions, and industry groups

Minimum Qualifications:

• Bachelors/University degree or equivalent experience
• 8+ years of work experience as an AML Compliance Manager/Director in a financial services institution with expertise in any of the following areas: BSA-AML compliance, law enforcement, complex AML/CTF/ABC investigations.
• Strong knowledge of global AML/CTF/ABC Regulations (BSA, US PATRIOT Act)
• Experience with direct people leadership and developing top talent.
• Extensive experience in conducting financial crime investigations.
• Deep understanding of criminal typologies associated with a wide array of financial products and services.
• Exceptional verbal and written communication skills in English.

Preferred Qualifications:

• Ability to contribute suggestions to enhance systems, methodologies, and process simplification.
• Must display strong analytical and thought leadership by being able to transform ideas to actionable plans.
• Ability to challenge the status quo by removing organizational barriers and influencing without authority.
• Demonstrated success building and scaling investigative teams.
• Ability to manage multiple projects simultaneously.
• Ability to assess, manage, and drive change.
• Exceptional verbal and written communication skills.
• Ability to influence, gain support, and resolve conflict.
• Strong collaboration and relationship development skills.
• Ability to strategically plan with thought leadership.
• Must be a deadline-driven team player.
• Proven ability to take complex technical information and translate it into clear communications (presentations/memos) for a variety of audiences.
• Experience in building and leading large diverse teams.
• Master’s or other advanced degree preferred.
• CAMS and/or CFCS Certifications a plus.

Senior Manager-Debit Acquiring PMO

Job Description

Work Location Options:

Hybrid

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Our organization:

The Network & Acquirer Solutions (NAS) team is at the heart of American Express and is a core function within the Global Merchant and Network Services (GMNS) business unit. Each year, we power billions of transactions through our global payments network, serving our Issuing & Acquiring partners in more than 170 markets worldwide. We grow revenue by driving strategic, multi-year initiatives to deliver differentiated value to our merchants, partners, and customers.

The Network Product & Enablement team with NAS is responsible for the Network, the maintenance of existing functionality, the development of new products and services, and operations. Our solutions deliver value to American Express’ Card Members, acquirers and partners across the globe, whether proprietary or third-party by facilitating secure and seamless transactions between American Express’ issuers, acquirers and merchants. Our goal is to enable Card Members to pay however and wherever they choose. We deliver on these by setting the vision and strategy for the Network, anchoring our priorities into those of the enterprise, and developing and managing an associated set of products. We keep the customer perspective top-of-mind, factor in competition and regulatory trends, and apply an end-to-end product management approach (i.e., including strategy, roadmaps, scaling plans, business cases, success metrics, KPIs). We lead the end-to-end process, manage the end-to-end partner lifecycle and are also responsible for industry intelligence and engagement through various governing bodies.

About the Role:

Reporting to the Director of Debit Product Management & Delivery, this exciting role will offer a talented PMO manager the chance to drive development of Acquiring for the enterprise through exceptional program management office activities. You will play a critical role in driving organization, governance, and delivery discipline across the team and cross enterprise program partners.

The role requires someone who thrives on structure and planning, whilst also being comfortable rolling up their sleeves and getting into the detail. You’ll be a connector – joining the dots, managing dependencies, and keeping risks and issues front and center. If you are someone who is happy to step into whatever is needed this could be the perfect role for you.

Key Responsibilities:

• Provide end-to-end PMO leadership across for Debit Acquiring in the U.S. as part of a major program of work
• You will be proactive in creating, understanding and critically questioning of project plans, risks/issues and dependencies. Helping to join the dots across a large, diverse program
• You will keep a broad strategic level view whilst diving into the details with a questioning mindset, identifying gaps or misalignments taking initiative to address
• You will produce accurate and insightful program or product update materials and artifacts, tailoring to various forums and committees. Always assessing usefulness of communications and identifying new ways to augment existing approaches
• You will develop strong relationships across cross enterprise teams fostering a culture of accountability, transparency, and delivery focus
• You will define, setup and maintain processes to the support the product team in managing and prioritizing the product roadmap

Minimum Qualifications:

• 3+ years experience within Acquiring, ideally with exposure to OptBlue
• Proven experience in a senior PMO/Program support role within complex, matrixed environments
• Exceptional organizational skills to prioritize and manage multiple tasks in a fast-paced environment with excellent attention to detail
• Detail orientated while maintaining a view of the bigger picture
• A proactive mindset with a ‘can do’ attitude – willing to get stuck in wherever needed
• Strong comfort working in ambiguity and helping create structure out of chaos
• Able to create impactful and meaningful communications for all levels of the business, creating decks that ‘tell the story’ to drive buy in and understanding
• Critical thinker; able to find connections, spot interdependencies and bring clarity
• A highly effective relationship builder who uses their diplomatic skills to influence others at all levels of the business with no direct control
• A self-starter who will hit the ground running
• Must have positive, can-do attitude, able to remain calm under pressure
• Excellent Microsoft Excel & Powerpoint skills

Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

Travel Consultant – Travel & Lifestyle Services – Sunrise, FL

Job Description

Work Location Options:

Hybrid

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

• Deliver world-class customer service in an in-bound, high-volume travel call servicing environment
• Delighting our Premium Card Members with unforgettable travel experiences by creating new bookings and servicing existing travel arrangements
• Understand our customer needs through consultation to deliver innovative and extraordinary interactions
• Research, plan, and create personalized travel experiences, through booking domestic and international flights, car and hotel travel arrangements
• Communicate new and existing product offerings and value propositions relevant to the Card Member
• Always put the Card Member’s experience at the forefront of everything you do, reinforcing the Membership First ™ approach, delivering excellent service and outcomes that are core to the American Express brand

Minimum Qualifications:

• 1 year experience in tourism, travel, or cruise and tours
• High-end customer service or sales roles experience
• Demonstrated ability to provide premium customer service, ideally in a call center or other comparable fast paced, high-volume servicing environment
• Basic geography knowledge with ability to locate continents, countries, and key travel destinations world-wide
• Positive attitude and outlook, as demonstrated through a desire to learn, willingness to try new things, resiliency through change and optimism
• Natural communicator who can demonstrate active listening skills and to adapt conversation to suit the situation and the Card Member’s communication style
• Computer proficiency as demonstrated by the ability to navigate multiple computer applications, Microsoft Office and personal devices
• Ability to succeed in a result focused environment, with a healthy desire to meet and exceed goals
• You must have the ability to work nights and weekends as we service our Card Members 24 hours a day / 7 days per week

Additional Requirements:

• This is a hybrid role, and candidates must be able to work in the office a minimum of 3 days a week
• Flexibility to work anytime between 5:00am-2:00am including weekends
• Location: Sunrise, Florida

Salary Range: $20.00 to $33.05 hourly + bonus + benefits

The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones’ physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities