American Express is a leading issuer of personal, small business, and corporate credit cards. The company’s travel-related offerings include traveler’s checks, credit cards, corporate and personal travel planning services, tour packages, and agencies for hotel and car-rental reservations.
Analyst-Marketing; Paid Search Enablement Project Manager
Job Description
Work Location Options:
Hybrid
You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let’s lead the way together.
How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.
We are looking for a project management specialist to join the newly formed Paid Search Enablement Team.
The enablement team is responsible for all paid search activation and management within the US market. A critical part of the US acquisition strategy.
This role will assume responsibility for all areas of project management within the team. This includes liaison with stakeholders, setting up and managing deliverables and associated timelines, managing internal programs related to both performance marketing and control and compliance.
You will play a key role in shaping cross team thinking and driving paid search innovations. Enacting strategies and tactics both within and outside the team.
This is a fantastic opportunity to put your own stamp on a new function within the team as well support a highly visible, key project with AMEX. This is an individual role within the team, reporting to the director.
Key Responsibilities:
- Originate and own all project management requirements within the team
- Lead stakeholder management within team, with other internal stakeholders and externally as required
- Create Strategic project planning documentation and processes
- Support managers and directors within the team to realize team goals
- Initiate new ideas and processes to improve governance and work within the team
- Manage Risk, procurement and QA processes required within the team
- Measure performance against goals
Qualifications
- Detail-oriented with solid organizational and time management skills
- Strategic thinking and the ability to clearly plot out paths to success
- Track record of delivery against goals
- Experience of managing stakeholders in a matrix environment
- Excellent oral and written communication skills including presenting to peers and senior management.
- Problem solving. The ability to solve issues that may arise under your own initiative
- Performance marketing or paid search knowledge a plus
- Relevant project management qualifications or experience
Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Senior Analyst, Delta Co-Brand Acquisition Marketing
Job Description
Work Location Options:
Hybrid
You Lead the Way. We’ve Got Your Back.
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way.
When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
The Consumer Marketing Services organization is responsible for marketing for all US consumer charge and credit products including acquisition of new members, deepening engagement in early tenure, loyalty marketing for tenured members and retention efforts spanning all channels.
The Co-brand Partnership Marketing Team within Consumer Marketing Services is focused driving growth and engagement amongst our largest cobrand partners.
The Senior Analyst – Delta Co-Brand Acquisition marketing will co-lead our high touch channels that engage with the prospect across their full travel ribbon in-airport, and in-flight, in-person and dialogic channels. S/he will work closely with internal cross functional partners and our co-brand partners at Delta to develop and drive forward a strategic marketing with a compliance first mindset to engage prospects as they navigate their travel journeys.
Set the strategic vision for acquiring new accounts in Delta’s channels and build an annual roadmap of initiatives to drive conversion, and acquire engaged Card Members across the Delta SkyMiles Credit Cards portfolio.
This is an opportunity to join an impactful team that delivers significant results for Consumer Marketing Services. This role is for someone with a passion for marketing, a track record of data-driven decision making, a true collaborative spirit.
Qualifications:
- Develop and optimize the strategic vision for acquiring new and upgrading existing accounts throughout multiple journeys in-airport and in-flight.
- Analyze channel and program performance to forecast portfolio acquisition trends as well as opportunities for scale/growth
- Provide regular reporting and portfolio performance deliverables to leadership – strong Excel experience a plus
- Lead campaign management activities including execution, results analysis, forecasting & budget management; creative and offer testing in partnership with leader
- Serve as a key team member to both internal stakeholders and external delta partner on delivering holistic campaign strategies
- Partner closely with internal partners, including Digital teams, Finance, and Risk, to identify and deploy strategies to acquire high quality prospects while staying compliant
- Domestic travel a potential requirement for Partner conferences/meetings
- Create a positive and fun work environment to engage with internal and external teams
Preferred Qualifications:
- 2-3+ years of professional marketing experience
- Prior Acquisition/growth marketing experience preferred
- Strong relationship building and partner management experience
- Fast learner who thrives in a dynamic, fast paced and ever-changing environment with the ability to deliver innovative ideas
- Ability to think strategically and creatively but also can develop and execute solutions that drive meaningful, measurable results
- Exceptional interpersonal communication with the ability to work with cross-functional teams and communicate with colleagues at all levels
- Analytical thinker with ability to leverage data to inform and influence decision-making
- Solution-based mindset with ability to navigate through changes and influence change
Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Sales Manager (Business Blueprint, People Leader)
We are looking for a motivated, results-driven, and compliance-minded leader to oversee a team of 6-8 Activation Specialists focused on helping business owners navigate the Business Line of Credit lending process.
In this role, you will be responsible for helping your team drive customer engagement, foster strong relationships with business owners, and ensure a seamless lending experience. You will also collaborate closely with internal and external teams to optimize processes, enhance customer and colleague experience, and drive overall business growth.
Success in this position is measured by your team’s ability to consistently exceed quarterly sales targets and daily performance metrics while maintaining a compliant, competitive, and collaborative work environment.
What you’ll be doing:
- Lead and manage a group of Activation Specialists, guiding them to success through effective leadership and team support
- Conduct call monitoring sessions to provide targeted coaching and constructive feedback for continuous improvement
- Develop team members by offering motivation, mentorship, and ongoing training on product & industry knowledge to ensure individual and team growth
- Track and analyze daily and quarterly performance metrics to ensure the team is meeting or exceeding set goals
- Collaborate with cross-functional teams within the organization to streamline processes, enhance customer experience, and achieve business objectives
Minimum Qualifications
- Growth-Oriented: Motivated to continuously develop both personally and professionally, with a commitment to learning and improving in a dynamic environment
- Sales Experience: Proven success in a fast-paced telephone sales environment (5+ years preferred)
- Compliance-Minded: Strong understanding of regulatory requirements and commitment to ethical sales practices
- Management Experience: Experience managing a team with the ability to motivate and guide team members to reach their full potential through effective Colleague Development and Coaching Skills
- Communication Skills: Strong verbal and written communication skills with the ability to influence and engage across teams
- Technology Proficient: Skilled in using online tools and CRM Platforms (Salesforce preferred) to track and manage sales activities
- Financial Knowledge (preferred): Familiarity with business credit, lending, or banking products
Preferred Qualifications
- Empathy: Demonstrates genuine care for others and fosters strong relationships.
- Creativity: Thinks outside the box, takes risks, and challenges the status quo to find innovative solutions.
- Proactivity: Resourceful, demonstrates grit, and maintains a positive “can-do” attitude
- Flexibility/Adaptability: Thrives in a dynamic, fast-paced environment and can handle shifting priorities and projects quickly.
- Analytical Skills: Capable of structuring and processing both qualitative and quantitative data to draw valuable insights.
- Follow-Through: Takes ownership and follows through on tasks and responsibilities with minimal supervision.
- Communication: Exceptional communication and influencing skills, with the ability to effectively collaborate across multiple groups.
- Colleague Development: Demonstrates the ability to give and receive feedback to foster continuous career growth and improve team performance.
Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Director Vendor Management
As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex.
Looking to join a team in technology that is dynamic, fast paced and forward looking? Establish a new foundation in Business & Vendor Management in the Technology organization as the Director of Business and Vendor Management for Infrastructure. You will provide contractual, operational, and vendor relationship management across a broad spectrum of Technology products focused specifically on Technology infrastructure (e.g. telecom, networking, server, storage, data center solutions and other managed services).
How will you make an impact in this role?
The key role for the Director of Infrastructure is to work with Technology vendors and/or internal partners in identifying, defining, and enforcing contractual elements and/or internal agreements. It is critical to hold the vendor partners accountable and ensure American Express teams and vendors align to established vendor engagement polices and standards and interagency guidelines.
This is a newly established role, responsible for leading a small team with the opportunity for growth and enhancement of our vendor management oversight. The core functions of this position will include contract management, vendor relationship management, consulting and sourcing and managing vendor performance.
Key Responsibilities
- Establish and maintain positive relationships with Technology vendors and internal Technology partners at all levels Responsible for specific contract elements and relationship management of large vendor engagements in relation to vendors and/or relationship management with internal Technology partners
- Support sourcing and negotiation by providing thought leadership and benchmarking to maximize commercial value on our contracts
- Partner with our key Amex stakeholders to negotiate and adhere to contractual commitments and internal guidelines
- Drive optimal vendor performance across the portfolio by monitoring vendor performance against evaluation criteria defined within contracts and internal Technology partners
- Address escalated vendor issues on behalf of Technology through a formal dispute resolution process from performance governance meetings
- May be responsible for drafting standard contractual Technology vendor terms and conditions, in accordance with AXP’s global standards and in partnership with Global Supply Management
- Partner with the General Counsel’s Office, Global Supply Management, Compliance and Security teams, as needed
- Be proactive in driving business results
Minimum Qualifications
- Bachelor’s Degree in related field required
- Relevant work experience in contract management, procurement, vendor management, sourcing and/or third-party risk management
- Supervisory/management experience including building a diverse and inclusive team
- Capabilities to set an agenda, define what winning looks like with an Enterprise first mentality
- Ability to influence without direct authority at all levels of the organization via verbal and written communication
- Strong analytical, project management, business reporting, and problem-solving skills, with the ability to come to conclusions and make clear, concise recommendations based on findings
- Demonstrated consultative skills – questioning, negotiating, listening
- Ability to work on cross-functional teams in a matrix environment to deliver on common goals
- Understanding of the Technology industry. Experience in managing telecom and networking contracts is required
- Ability to lead a team to define detailed value-added requirements and success criteria, knowledge, and experience with the product lifecycle
- Demonstrated ability to manage and act as an advocate of change
- Ability to champion a learning culture to drive continuous improvements and standardization
Preferred Qualifications
- Advanced degree preferred
- Experience managing a full spectrum of infrastructure contracts is preferred
Salary Range: $145,000.00 to $230,000.00 annually + bonus + equity (if applicable) + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
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