CDnA – Commercial Insights Senior Manager, Rare Disease

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

CDnA – Commercial Insights Senior Manager, Rare Disease

What you will do

Let’s do this. Let’s change the world. In this vital role, the successful candidate is an excellent business partner and will guide others through complex processes in day-to-day execution of primary market research, as well as developing the long-term insight generation plan to support the UPLIZNA US Marketing team. Acting as an internal consultant to the brand team, the communication and interpersonal skills of this person will set them apart from others and blend seamlessly with their technical ability to execute primary market research, both qualitative and quantitative. You will find the “So What” in the data and that responsibility will be important.

This position will report to the RDBU Commercial Insights Director within Commercial Data and Analytics (CD&A) group.

This is a flexible commuter position to Amgen’s site in Deerfield, IL, where you will work at least 2 – 3 times per week.

Responsibilities

• Act as an extended member of the brand team, participate in regular meetings to stay abreast of brand objectives, strategies, tactics as well as opportunities and challenges.
• Work collaboratively with partners and cross-functional stakeholders to assure research plans and individual projects support business strategies.
• Execute UPLIZNA’s primary market research projects, understanding the needs of the Brand Team and contributing to building the insight generation plan required to meet them.
• Support key annual activities including Executive Reviews, Brand Planning, Budgeting and business case support by providing objective, insights.
• Work to help translate Brand Strategy in to leading measures, insight requirements and deliver them in a clear, concise manner.
• Work to translate the primary market research findings available into actionable insights and be able to influence the team’s decision making accordingly.
• Be a positive mentor to the other CD&A roles, guiding their work and really understanding the underlying drivers of the results seen, to help constructively challenge the next stages of any analysis.
• Improve team capabilities by researching and implementing new research tools, internal and external standard methodologies, etc.
• Prioritize the business asks and deliver based on the agreed benefit for across the brands.

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The professional we seek is a collaborative partner with these qualifications.

Basic Qualifications:

Doctorate degree and 2 years of market research and/or analytics experience

Or

Master’s degree and 4 years of market research and/or analytics experience

Or

Bachelor’s degree and 6 years of market research and/or analytics experience

Or

Associate’s degree and 10 years of market research and/or analytics experience

Or

High school diploma / GED and 12 years of market research and/or analytics experience

Preferred Qualifications:

• Analytical skills and the ability to take complex information sets and translate them to actionable outcomes
• Proven project management skills and experience in prioritizing multiple responsibilities, tasks and projects, whilst simultaneously meeting multiple partner needs
• Excellent oral, written and presentation skills with ability to explain complex concepts and controversial findings clearly to a variety of audiences, including senior management
• Ability to think strategically to support key business decisions
• Ability to work collaboratively in team-based environment across different functional groups
• Consulting experience within the pharma space
• Expertise in health care provider primary market research techniques and pharma market data analytics/manipulation

Competencies

• Strategic approach
• Gets results
• Cultivates innovation
• Thrives through ambiguity
• Is highly collaborative
• Demonstrates self-awareness
• Is accountable

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.

The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications.

In addition to the base salary, Amgen offers a Total Rewards Plan, based on eligibility, comprising of health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities that may include:

• A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
• Stock-based long-term incentives
• Award-winning time-off plans
• Flexible work models, including remote and hybrid work arrangements, where possible

Specialty Account Manager – TEPEZZA (Endocrinology) – Las Vegas, NV

Let’s do this. Let’s change the world. In this vital role you will be responsible for representing TEPEZZA to physicians and health care professionals, establishing product sales, and performing total territory account management.

The Specialty Account Manager is responsible for providing account management support to accounts within a specific geography in the designated marketplace with a focus on issues specific to their designated accounts. The SAM acts as central account manager; responsible for driving product demand and coordinating relevant field teams to address account needs.

Responsibilities

• Develops a comprehensive and effective territory business plan aimed at achieving and exceeding annual sales goals established by sales and business unit leadership.
• Promotes TEPEZZA within approved labeling in a comprehensive, fair and ethical manner that is consistent with industry specific and corporate legal and regulatory guidelines.
• Addresses issues related to access, pull-through, and reimbursement by coordinating with key stakeholders and matrix team members.
• Develops strong customer relationships by better understanding the customer’s needs and goals and communicating those needs and goals to other team members.
• Consistently meets or exceeds corporate sales goals.
• Communicates territory activity in an accurate and timely manner as directed by management.
• Drive product demand among targets through education on disease state and product information.
• Provides feedback to sales and business unit leadership, colleagues, and other internal departments about changing environment and results.
• Adheres to the Company’s compliance policies and guidelines as well as any other applicable guidelines, including but not limited to the PhRMA code.
• Must be able to work closely with patient services and market access team members, and understand their roles, to achieve overall business goals,
• Coordinate between accounts and relevant Horizon field teams to support full range of account needs,
• Educate healthcare professionals and office staff on site of care options.
• Attends medical congresses and society meetings as needed.
• Manages efforts within assigned promotional and operational budget.
• Maximizes use of approved resources to achieve territory and account level goals
• Successfully completes all Company training classes.
• Completes administrative duties in an accurate and timely fashion.
• Functions as a contributing member of a high-performance team.
• Perform such other tasks and responsibilities as requested by the Company.

Specialist QA- US Remote

Let’s do this. Let’s change the world. In this vital role you will provide quality assurance support to the Product Quality organization as a subject matter expert of quality systems and records. In this team-based role you will directly add to the success of the Product Quality team by collaborating within PQ and with diverse levels in functional areas including Supply Chain, Manufacturing, Quality Control, Quality Assurance, Regulatory, Quality Engineering, International Quality and Process development on projects, issue resolution and investigations. The QA Specialist will use technical abilities and knowledge of QMS processes, procedures, and regulations to lead and deliver quality assurance responsibilities while owning, reviewing, and/or approving Product Quality records and documentation including: product specifications, in-process control specifications, specification technical reports, annual product reviews (APRs), international expansion forms, change control records, appendix docs (data sheets and data analysis), Deviation Investigations/Root Cause Analysis, CAPAs, analytical comparability protocols, analytical comparability reports, and procedures. Additionally, this role will approve commercial variation records (GDCR), and may provide training to other staff.

Responsibilities:

As a team member you will use your technical abilities to execute transactions in GMP systems (Veeva CDOCs, Trackwise, etc.) and may include additional business process support for APRs and site audits, as needed. The QA specialist may also support managing products in the annual product review cycles at Amgen.

• Provide QA Systems expertise and QA support to the Product Quality organization (PQ and Stability) by working within a team environment.
• Provide Product Quality QA support to one or more of Amgen’s clinical and commercial products by working directly with Product Quality Leaders and Principal Product Quality Leaders on QA tasks.
• Responsible for QA tasks in support of both clinical and commercial Product Quality Leaders, including ownership, QA review and approval of documents (Protocols, Reports, Specifications, IPC’s, Annual Product Review, etc.), and execution of transactions (Owner and/or QA Contact) in relevant GMP systems (VEEVA CDOCS, Change Control, Deviation/CAPA, etc.) and may include additional business process support.
• Support of audits/inspections, APR management, and other processes as required.
• Supporting/facilitating continuous improvement initiatives intended to increase Quality systems efficiencies within and outside of the PQ organization.
• Interact with other functional areas within Amgen such as Corporate Quality, International Quality, Quality Control, Regulatory, Process Development, Site Quality Assurance, Supply Chain, Manufacturing, etc.

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The professional we seek will have these qualifications.

Basic Qualifications:

Doctorate degree

Or

Master’s degree and 2 years of Quality, Operations, Scientific, or Manufacturing experience

Or

Bachelor’s degree and 4 years of Quality, Operations, Scientific, or Manufacturing experience

Or

Associate’s degree and 8 years of Quality, Operations, Scientific, or Manufacturing experience

Or

High school diploma / GED and 10 years of Quality, Operations, Scientific, or Manufacturing experience

Preferred Qualifications:

• Understanding of pharmaceutical sciences, quality, compliance and regulatory requirements associated with biologics and/or synthetics manufacturing and QC testing for clinical and/or commercial products.
• General understanding of biopharmaceutical bulk and drug product development and manufacturing and general knowledge of cGMP’s.
• Previous experience using VEEVA, Trackwise and other Amgen quality systems.
• Quality Assurance experience reviewing and approving cGMP documentation (Protocols, Reports, Specifications, SOP’s, etc.).
• Strong Investigation skills (related to Deviations/CAPAs/EVs) and/or experience owning change control records.
• Experience with Amgen variation management processes and systems.
• Experience working on a cross-functional team in a matrix environment and strong project management skills.
• Excellent written and verbal communication skills, including facilitation and presentation skills.
• Competency in interacting with Senior Management.
• Strong organizational skills and the ability to manage and prioritize multiple/competing tasks and deliverables.

What you can expect from us

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.

The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications.

In addition to the base salary, Amgen offers a Total Rewards Plan, based on eligibility, comprising of health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities that may include:

• A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
• Stock-based long-term incentives
• Award-winning time-off plans
• Flexible work models, including remote and hybrid work arrangements, where possible

Associate Director, Incentive Compensation Design & Analytics, Inflammation & Bone BU

Associate Director, Incentive Compensation Design & Analytics, Inflammation & Bone BU

The US Field Excellence team provides guidance and support to the sales organization by optimizing the field experience through Field Effectiveness, Incentive Compensation, Field Operations, and Field Systems and Capabilities Transformation. This role is instrumental in driving commercial success by leading and advancing sales incentive plan and contest design strategy. The individual will ensure that the incentive compensation plans align with the organization’s strategic objectives, values, and culture while driving the desired behaviors that lead to strong company outcomes.

Let’s do this. Let’s change the world! In this vital role the Associate Director, Incentive Compensation Design and Analytics, Inflammation & Bone Business Unit, leads the design, implementation, and evaluation of the incentive plans and programs for an entire business unit (BU). This individual is responsible for aligning the sales compensation strategy with the business goals, ensuring fair and motivating rewards for the sales team, and analyzing the effectiveness and efficiency of the incentive plans. In addition, the individual is accountable for IC administration and operations delivered through an offshore 3rd party team.

Flexible Commuter role to Thousand Oaks or Deerfield, IL office. You will work on-site 2 to 3 days a week.

This position reports to the Director, Incentive Compensation Design and Analytics and will be responsible for the following:

• Primary point of contact for senior commercial leaders to engage in the incentive compensation plan and contest design deliverables for the BU
• Leading and developing the incentive compensation design strategy in collaboration with senior sales and brand leadership while collaborating with cross-functional support from forecasting, analytics, field effectiveness, HR and finance
• Monitoring and evaluating the effectiveness and impact of the incentive compensation plans, using data analysis and plan modeling, field feedback, and health check audits, and making adjustments as needed
• Accountable for coordinating with and overseeing delivery through a 3rd party team for the following: administration and operations of IC plans, contests, annual awards, payout calculations and validation, field inquiries, and IC reporting
• Identifying opportunities to enhance IC design, analytics, admin and operations processes, and implementing solutions (with cross-functional support) for improvement

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The systems and capabilities professional we seek is a collaborative leader with these qualifications.

Basic Qualifications:

Doctorate degree and 3 years of sales & marketing operations and/or data analytics experience

Or

Master’s degree and 5 years of sales & marketing operations and/or data analytics experience

Or

Bachelor’s degree and 7 years of sales & marketing operations and/or data analytics experience

Or

Associate’s degree and 12 years of sales & marketing operations and/or data analytics experience

Or

High school diploma / GED and 14 years of sales & marketing operations and/or data analytics experience

Preferred Qualifications:

• 3+ years of hands-on experience in designing, implementing, and managing incentive compensation plans
• 6+ years of sales leadership or sales operations experience in a large and complex organization
• Functional Leadership: Ability to drive and influence incentive compensation design strategy to delivery sales force results in support of brand strategy
• Technical Expertise: Strong knowledge of incentive compensation principles, practices, and trends, and the ability to apply them aligned to brand strategy and sales force dynamics
• Strategic Thinking: Excellent analytical, problem-solving, and decision-making skills, and the ability to use data and metrics to evaluate and improve the incentive compensation plans
• Executive Presence: Strong leadership, communication, and interpersonal skills, and the ability to influence and collaborate with senior management, cross-functional teams, and external partners
• Highly Organized: Ability to work independently and manage multiple priorities while ensuring precise coordination between onshore and offshore teams operating across a large time difference in order to optimize turnaround times
• Excellent Communication: Convey information clearly, accurately, and succinctly to a diverse audience
• Collaboration: Ability to work effectively across various stakeholders to ensure alignment and support for design strategy

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.

The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is $132,999.00 to $188,215.00. Actual salary will vary based on several factors including, but not limited to, relevant skills, experience, and qualifications.

In addition to the base salary, Amgen offers a Total Rewards Plan, based on eligibility, comprising of health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities that may include:

• A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
• Stock-based long-term incentives
• Award-winning time-off plans
• Flexible work models, including remote and hybrid work arrangements, where possible