Apple is an American corporation that develops and sells computer electronics, software, personal computers and portable devices internationally. Founders Steve Jobs, Steve Wozniak and Ronald Wayne established Apple in 1976, with its incorporation in 1977.
Software Development Engineer in Test, IS&T Enterprise Systems
At Apple, our mission is simple. We focus on enriching people’s lives by building the world’s best products, and offering the best purchase experience and customer service on the planet. The Customer Systems team builds the applications and services that enable exceptional support experiences for over half a billion customers all over the world. Our technology and services power the uniquely Apple experience every time our customers reach out to us for help – in the store, over the phone, chat, email or social media. Our applications are inclusive, highly performant, deployed at scale and help set the gold standard for customer service! We, in the Quality Engineering team, fill the mission-critical role of ensuring that our complex, large-scale systems stay healthy, monitored, automated and designed to scale with consistent performance. We are looking for motivated critical problem solvers with a sharp eye for detail, who can come up with a customer focused testing strategy, keeping in mind the micro-services context of our applications. Come join us to do the best work of your life with a welcoming, diverse and talented group of engineers. Bring passion and dedication to the job and there’s no telling what you could accomplish!
Description
As an SDET, you will play a key role in ensuring the quality of Apple’s Foundations CRM application and shared services. Key Responsibilities: Cross-functional Collaboration: Partner with developers, product managers, and QA engineers to define test strategies and enhance software quality. Test Planning & Strategy: Develop scalable and maintainable test plans, identifying automation opportunities and closing coverage gaps. Test Framework Development: Design, implement, and optimize automated test frameworks to improve efficiency, reliability, and maintainability. Test Case Execution: Create, execute, and analyze comprehensive test cases, ensuring timely defect reporting. CI/CD Integration: Embed automated tests into pipelines for continuous testing and seamless delivery. Quality Advocacy: Drive quality initiatives and advocate for best practices throughout the development lifecycle. You will own and lead the quality efforts, ensuring robust test coverage while complementing manual testing efforts.
Minimum Qualifications
- 5 years of industry experience in SDET
- Object oriented programming and software design skills
- Experience with test methodologies ranging from functional unit tests to non-functional exploratory testing
- Experience in building automated UI and non-UI tests for user facing applications
- Bachelor’s degree or equivalent years of work experience
Preferred Qualifications
- Strong passion for quality assurance in software, including developing, extending and maintaining test plans, methodologies, as well as automation libraries
- 5 years of experience object oriented programming and software design skills, preferably in Java, Javascript and/or Python
- 5 years of experience with test methodologies ranging from functional unit tests to non-functional exploratory testing
- 5 years of experience with test methodologies ranging from functional unit tests to non-functional exploratory testing
- 5 years of experience in building automated UI and non-UI tests for user facing applications
- Creative problem solver with a knack for building scalable solutions in a collaborative and cross-functional space
- Ability to proactively triage, investigate, and debug difficult backend and UX problems independently as well as collaboratively
- Highly organized with strong planning skills to estimate, update, and communicate progress.
- Bachelor’s degree or Master’s degree in Computer Science or equivalent years of work experience
iPhone Product Design Engineering Project Manager (PD EPM)
At Apple, we believe our greatest innovations start with our people. By embracing a diverse team, we spark creativity and curiosity. With talented and motivated individuals, we drive innovation and achieve remarkable results! Together, we collaborate and tackle challenges to create exceptional products for our customers. When we all contribute our unique skills and strengths, we unlock our full potential and accomplish extraordinary things. You won’t just be joining a team—you’ll be making a meaningful impact and achieving incredible milestones together. Here at Apple, your contributions will shape the future, and you’ll have the opportunity to do the best work of your life. Imagine what you could do here! At Apple, great ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and you will help to create the next generation of the world’s finest electronic devices. As an Engineering Project Manager within the Product Design organization you will be responsible for managing the development and implementation process for one of our iPhone Product Design teams.
Description
You help lead a team of cross-functional partners and external vendors to meet the overall program objectives focusing on mechanical engineering design, development planning and validation cycles of new iPhones. Your ability to deep dive into material fundamentals, creatively solve challenging logistics and technical problems, and collaborate and work well with inter-disciplinary teams are key to delivering the best material solutions and products to our customers.
Minimum Qualifications
- Excellent communication, organizational and leadership skills
- Flexible and calm in the face of ambiguity
- Ability to filter and distill relevant information for the right audience
- Demonstrated creative and critical thinking capabilities
- Ability to lead multi-functional communication between project teams and external vendors
- Drive day-to-day activities to meet overall project objectives
- Create and manage project schedules
- Provide timely issue resolution and critical path management
- BS Mechanical Engineering degree or equivalent
- 5+ years of combined experience in NPI project management and mechanical engineering
- Ability to travel/work internationally 25% of year
Preferred Qualifications
- Experience collaborating with and facilitating communication across Design, Engineering, Operations teams and our OEM partners to meet very aggressive schedule, and quality goals
- Ability to independently drive projects though rapid development cycles and deliver a product
- Detailed knowledge of product development processes and strong understanding of manufacturing processes
- Understand technical issues and drive them to closure by bringing together key partners for decision making
- Provide project status across a wide spectrum of contributors to executive management
Pay & Benefits
- At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $157,000 and $278,900, and your base pay will depend on your skills, qualifications, experience, and location.
Product Manager, Environment and Supply Chain Innovation (ESCI)
Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. The people here at Apple don’t just build products — they craft the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it! The Environment and Supply Chain Innovation Group is looking for a software Product Manager to help evaluate meaningful ways for Apple to help our customers combat climate change. You should have a keen eye for great software features, excitement for project and product management across complex organizations, and a deep curiosity for how Apple might bring more customer-facing climate software solutions to life. You should be excellent at building strong interpersonal relationships, as well as possessing the ability to creatively problem solve. This role requires you to work closely with global and cross-functional teams such as Engineering, Design, Environmental Operations, Policy, Business, Marketing, and Legal.
Description
– Collaborate with engineering and design teams to drive development of impactful customer-facing features. – Collaborate with product marketing, marketing, and communications teams to continue to evolve Apple’s understanding of impact and how it’s communicated internally and externally. – Collaborate with academic institutions, research organizations, and industry partners to continue to drive understanding for what creates impact for individuals and climate. – Develop efficient and effective work processes, establishing project plans, driving accountability to on-time deliverables, stakeholder communications, ensuring project objectives are met and results are compiled for leadership communications – Challenge generally accepted rules to expedite progress towards environmental goals; work towards cross-functional implementation. – Deliver high-quality results on time, taking ownership of issues and tasks with an appropriate sense of urgency, and making hard calls when needed
Minimum Qualifications
- – Bachelors degree in Product Management, Engineering or a related field/experience
- – Dedicated to attention to detail
- – Analytical/problem solving skills
- – Excellent writing skills and effective communication management skills
- – Ability to identify improvement opportunities and develop specific and deliberate ways to drive impact
- – Flexibility and comfort working in a constantly evolving environment
Preferred Qualifications
- – Experience in the electronics industry (supply chain)
- – Proficient in Apple applications (Pages, Numbers, Keynote)
- – Knowledge and awareness of material recovery systems
- – Experience developing effective management systems
- – Understanding of continuous improvement cycle and effective applications
US-Technical Specialist
Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. As a Technical Specialist, you offer technical support and skilled troubleshooting for all customers while also generating excitement for Apple’s products and services. You deliver exceptional service and empower customers to get the most out of their Apple products. A Technical Specialist also makes sure customers are educated about repair options and Apple products and services.
Description
Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs. Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple. Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software. Work with team leaders to identify recurring repair problems and other service concerns, and make sure that feedback is provided to Apple. Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy. Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor. Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn. Demonstrate Apple’s values of inclusion and diversity in daily activities.
Minimum Qualifications
- You should have availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
Preferred Qualifications
- You can:
- Demonstrate technical expertise of Apple products and services.
- Follow troubleshooting steps to identify the root cause of a technical issue in a customer service environment.
- Navigate customer service issues with care and strong interpersonal skills.
- Consistently learn about and deepen your understanding of Apple products and services and third party products to enhance the customer experience.
- Work in a fast-paced environment and balance multiple tasks at the same time.
- Work well in a team environment, demonstrating shared responsibility and accountability with other team members.
- Be trusted with sensitive or confidential information, keeping with Apple’s core values.
- Be curious and open to learning from others and helping each other grow.
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