Apple Inc. is an American multinational corporation and technology company headquartered and incorporated in Cupertino, California, in Silicon Valley. It is best known for its consumer electronics, software, and services. Founded in 1976 as Apple Computer Company by Steve Jobs, Steve Wozniak and Ronald Wayne, the company was incorporated by Jobs and Wozniak as Apple Computer, Inc. the following year. It was renamed Apple Inc. in 2007 as the company had expanded its focus from computers to consumer electronics. Apple is the largest technology company by revenue, with US$383.29 billion in 2023.
US-Business Expert
Do you love to collaborate and help businesses thrive? At the Apple Store, you connect business professionals and entrepreneurs with the tools they need in order to put Apple solutions to work in their businesses. As a Business Expert, you help them learn about Apple products and explore various possibilities. You’re part of a team that’s passionate about helping businesses succeed. With your understanding of business needs and enthusiasm for Apple, you find great satisfaction in offering powerful, innovative solutions to each customer. You work with others to foster a culture where everyone belongs and is inspired to do their best work.
Description
As a Business Expert, you introduce Apple solutions, technology, and services to business customers. You spend time on the sales floor, meeting first-time and current business customers and learning their needs. You generate new leads and build relationships, connecting over the phone or through in-store workshops and events. You discover customer needs through briefings and work with the Business Team to prepare and present proposals. For customers with more complex needs, you work with the entire Business Team to craft the ideal solutions. Finally, you inform and offer customers the complete suite of sales support options. By engaging customers to think about the possibilities of Apple technology in their businesses, you help build success – not only for your team, but for our customers as well.
Preferred Qualifications
- Knowledge of how businesses use technology and what Apple solutions can offer them.
- Comfort using the phone to interact with customers and to position business solutions.
- Ability to facilitate business experiences through in-store briefings, workshops, and events.
- Contribute to an inclusive environment through respecting each others’ differences and having the curiosity to learn.
- Demonstrate Apple’s values of inclusion and diversity in daily activities.
- You have at least one year of experience selling in the business market.
- You’re comfortable developing qualified leads by phone.
- You have strong people and presentation skills, and excellent written and verbal communication skills.
- You’ll need to be flexible with your schedule. Your work hours will be based on business needs.
Pay & Benefits
- Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.
US-Business Pro
Are you passionate about driving sales, building relationships, and consulting with customers on business solutions? Do you want to connect entrepreneurs and professionals with the tools they need to build success? As a Business Pro, you help customers discover how Apple products can transform the way they work — and you build loyalty by maintaining those customer relationships. In this role, you serve as both a resource and a mentor to your fellow Apple Store team members. You also partner with store leadership to find opportunities to connect customers with powerful tools and solutions that help their business thrive. You work with others to foster a culture where everyone belongs and is inspired to do their best work.
Description
As a Business Pro, it’s your job to drive sales and awareness of Apple’s products for the business community. You keep customers engaged by leading briefings and workshops that showcase how Apple and third-party technology and services can help them build success. With the help of customer relationship management (CRM) tools, you plan and forecast business performance through account management, pipeline building, and opportunity management. You develop account plans to start and expand adoption of solutions across the Apple ecosystem — and deepen adoption within an organization. To ensure compliance with policies and procedures, you maintain a deep understanding of all retail business programs and offerings. Working closely with store leadership, you assess accounts’ individual needs and work to support the transition of those accounts to the Apple team that will best meet the customer’s specific needs.
Preferred Qualifications
- At least three years of success and high performance in sales of technology or business solutions, or equivalent.
- Proven ability to take a personalized, solution-based approach to customer needs.
- Advanced consultative expertise in Apple and third-party solutions, mobility adoption, and business transformation.
- Contribute to an inclusive environment through respecting each others’ differences and having the curiosity to learn.
- Demonstrate Apple’s values of inclusion and diversity in daily activities.
- You possess strong business insight, as well as general knowledge of key small business industries, technology trends in communities, and business challenges.
- You have excellent listening, influencing, negotiation, and interpersonal skills to establish positive relationships with customers, as well as within Apple and our team.
- You have extraordinary written and verbal communication skills, in person and on the phone.
- You can work effectively with business owners and executives across all organizational levels.
- You have a proven ability to connect with people, manage processes efficiently, and prioritize without sacrificing the customer experience.
- You can adapt in a dynamic, ever-changing retail environment.
US-Genius
Do you have a passion for hands-on problem solving? Do you love helping others by sharing your technical knowledge? At the Apple Store, you maintain customers’ trust in Apple as a skilled technician, troubleshooting and repairing products. You use your amazing diagnostic and people skills to assure Genius Bar customers of swift resolutions to their technical issues. You offer advice on accompanying accessories that will further improve the customer’s experience with Apple products. You also educate your team members about products, while independently keeping your own technical know-how up to date. With your customer service brilliance and empathetic nature, you provide Genius advice and support to both customers and team members. You work with others to foster a culture where everyone belongs and is inspired to do their best work. Both full-time and part-time jobs are available.
Description
As a Genius, you provide insightful advice and friendly, hands-on technical support to Apple customers in need. You quickly diagnose product issues on the spot, explaining situations with patience and compassion. After determining whether repairs can be done or a replacement is needed, you offer solutions to quickly get users up and running again. Even if you’re juggling more than one customer, you stay conscious of their time demands as well as your own. You fulfill Apple’s service commitment with style, speed, and skill. And you earn the trust of customers and coworkers alike as you offer mentorship, knowledge, and even tips and training. At Apple, we care about improving our services. We’re looking for people who identify problems and provide feedback to ensure our customer service stays relevant and current.
Preferred Qualifications
- Strong people skills and a knack for problem solving.
- Ability to maintain composure and customer focus while troubleshooting and solving technical issues.
- Ability to adhere to a schedule of customer appointments.
- Contribute to an inclusive environment through respecting each others’ differences and having the curiosity to learn.
- Demonstrate Apple’s values of inclusion and diversity in daily activities.
- An aptitude for acquiring skills in technical repairs and an eagerness to learn about all Apple products and devices.
- Excellent prioritization skills and an ability to make decisions quickly.
- Excellent verbal and written communications skills.
- Success in team environments, demonstrating shared responsibility and accountability with other team members.
- Flexibility with your schedule. Your work hours will be based on business needs.
US-Creative
Do you have a passion for connecting with other people? As a Creative, you inspire creativity by sharing your knowledge with Apple Store visitors — first-timers or longtime loyal customers alike. You’re the foundation of the Apple Store’s welcoming environment that invites individuals to share their ideas and learn how to bring their visions to life. Those who work alongside you are knowledgeable teammates just as eager to share their skills as they are to learn more. Nothing gives you a greater thrill than empowering a customer to create something wonderful. You work with others to foster a culture where everyone belongs and is inspired to do their best work. Both full-time and part-time jobs are available.
Description
As a Creative, your main role at the Apple Store is that of instructor, whether guiding small groups to learn or helping individuals. You use your presentation skills to act as a facilitator, helping users get set up, get trained, and get going. But you’re also an excellent listener, taking the time to understand what each user hopes to achieve or learn. By adjusting your teaching style to each user’s individual skill level, you maximize their understanding and your own time. You recognize that purchasing a new product can sometimes help customers attain their goals. You spend much of your time leading scheduled sessions, but you’re still comfortable interacting with store customers between those sessions. You’re proud to enrich the lives of others – whether customers or team members – through teaching, in the way only a Creative can.
Preferred Qualifications
- Passion for education and ability to instruct by letting users learn by doing.
- Ability to teach small groups and multiple customers simultaneously.
- Tenacity to work with users to help them get the most out of their devices.
- Contribute to an inclusive environment through respecting each others’ differences and having the curiosity to learn.
- Demonstrate Apple’s values of inclusion and diversity in daily activities.
- You’re comfortable selling as well as teaching, helping your team members out as needed.
- You’re self-motivated and self-directed, and can adhere to a tightly structured training schedule.
- You can be adept at recommending other in-store support options, such as business services and the Genius Bar.
- You’ll need to be flexible with your schedule. Your work hours will be based on business needs.
US-Operations Expert
Do you love how it feels to make someone’s day? As an Operations Expert, you know better than anyone else the satisfaction of getting the latest Apple product into your hands. So it’s up to you to make sure customers are just as satisfied. By guiding and mentoring your team, you help keep pace with changing demands and make sure every product and demo machine is where it should be. At the end of the day, it’s your organizational skills and dedication that are at the heart of what the Apple Store does — connecting people to the products they love. You work with others to foster a culture where everyone belongs and is inspired to do their best work.
Description
As an Operations Expert, you and your team have the incredible responsibility of ensuring products take the final step in the supply chain: getting into customers’ hands. You’re in charge of the store’s entire inventory – products, parts, tools, supplies, and everything else. You make sure your team has the support, knowledge, and resources required to maintain product availability, complete inventory tasks, and keep the stockroom organized as new products arrive. You’re in constant contact with the management and leadership teams, sharing data about the status of products and parts. And when exciting new products arrive, you’re the first to open them up and present them to the entire store team. Apple makes the products, but you make it happen by being ready to place our products in customers’ hands.
Preferred Qualifications
- Ability to think quickly and perform problem-solving tasks, even within changing conditions.
- Leadership skills, whether guiding by example or coaching a group.
- Strong organizational skills, quickly evaluating every situation.
- Contribute to an inclusive environment through respecting each others’ differences and having the curiosity to learn.
- Demonstrate Apple’s values of inclusion and diversity in daily activities.
- You can manage and meet multiple inventory deadlines each week.
- You’re willing to observe guidelines to allow secure access to products and movement through the stockroom.
- You’ll need to be flexible with your schedule. Your work hours will be based on business needs.
