Apple Computer, Inc. was founded on April 1, 1976, by college dropouts Steve Jobs and Steve Wozniak, who brought to the new company a vision of changing the way people viewed computers. Jobs and Wozniak wanted to make computers small enough for people to have them in their homes or offices.
US-Business Expert
Do you love to collaborate and help businesses thrive? At the Apple Store, you connect business professionals and entrepreneurs with the tools they need in order to put Apple solutions to work in their businesses. As a Business Expert, you help them learn about Apple products and explore various possibilities. You’re part of a team that’s passionate about helping businesses succeed. With your understanding of business needs and enthusiasm for Apple, you find great satisfaction in offering powerful, innovative solutions to each customer. You work with others to foster a culture where everyone belongs and is inspired to do their best work.
Description
As a Business Expert, you introduce Apple solutions, technology, and services to business customers. You spend time on the sales floor, meeting first-time and current business customers and learning their needs. You generate new leads and build relationships, connecting over the phone or through in-store workshops and events. You discover customer needs through briefings and work with the Business Team to prepare and present proposals. For customers with more complex needs, you work with the entire Business Team to craft the ideal solutions. Finally, you inform and offer customers the complete suite of sales support options. By engaging customers to think about the possibilities of Apple technology in their businesses, you help build success – not only for your team, but for our customers as well.
Preferred Qualifications
- Knowledge of how businesses use technology and what Apple solutions can offer them.
- Comfort using the phone to interact with customers and to position business solutions.
- Ability to facilitate business experiences through in-store briefings, workshops, and events.
- Contribute to an inclusive environment through respecting each others’ differences and having the curiosity to learn.
- Demonstrate Apple’s values of inclusion and diversity in daily activities.
- You have at least one year of experience selling in the business market.
- You’re comfortable developing qualified leads by phone.
- You have strong people and presentation skills, and excellent written and verbal communication skills.
- You’ll need to be flexible with your schedule. Your work hours will be based on business needs.
Pay & Benefits
- Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.
US-Business Pro
As a Business Pro, it’s your job to drive sales and awareness of Apple’s products for the business community. You keep customers engaged by leading briefings and workshops that showcase how Apple and third-party technology and services can help them build success. With the help of customer relationship management (CRM) tools, you plan and forecast business performance through account management, pipeline building, and opportunity management. You develop account plans to start and expand adoption of solutions across the Apple ecosystem — and deepen adoption within an organization. To ensure compliance with policies and procedures, you maintain a deep understanding of all retail business programs and offerings. Working closely with store leadership, you assess accounts’ individual needs and work to support the transition of those accounts to the Apple team that will best meet the customer’s specific needs.
Preferred Qualifications
- At least three years of success and high performance in sales of technology or business solutions, or equivalent.
- Proven ability to take a personalized, solution-based approach to customer needs.
- Advanced consultative expertise in Apple and third-party solutions, mobility adoption, and business transformation.
- Contribute to an inclusive environment through respecting each others’ differences and having the curiosity to learn.
- Demonstrate Apple’s values of inclusion and diversity in daily activities.
- You possess strong business insight, as well as general knowledge of key small business industries, technology trends in communities, and business challenges.
- You have excellent listening, influencing, negotiation, and interpersonal skills to establish positive relationships with customers, as well as within Apple and our team.
- You have extraordinary written and verbal communication skills, in person and on the phone.
- You can work effectively with business owners and executives across all organizational levels.
- You have a proven ability to connect with people, manage processes efficiently, and prioritize without sacrificing the customer experience.
- You can adapt in a dynamic, ever-changing retail environment.
US-Genius
As a Genius, you provide insightful advice and friendly, hands-on technical support to Apple customers in need. You quickly diagnose product issues on the spot, explaining situations with patience and compassion. After determining whether repairs can be done or a replacement is needed, you offer solutions to quickly get users up and running again. Even if you’re juggling more than one customer, you stay conscious of their time demands as well as your own. You fulfill Apple’s service commitment with style, speed, and skill. And you earn the trust of customers and coworkers alike as you offer mentorship, knowledge, and even tips and training. At Apple, we care about improving our services. We’re looking for people who identify problems and provide feedback to ensure our customer service stays relevant and current.
Preferred Qualifications
- Strong people skills and a knack for problem solving.
- Ability to maintain composure and customer focus while troubleshooting and solving technical issues.
- Ability to adhere to a schedule of customer appointments.
- Contribute to an inclusive environment through respecting each others’ differences and having the curiosity to learn.
- Demonstrate Apple’s values of inclusion and diversity in daily activities.
- An aptitude for acquiring skills in technical repairs and an eagerness to learn about all Apple products and devices.
- Excellent prioritization skills and an ability to make decisions quickly.
- Excellent verbal and written communications skills.
- Success in team environments, demonstrating shared responsibility and accountability with other team members.
- Flexibility with your schedule. Your work hours will be based on business needs.
US-Operations Expert
Description
As an Operations Expert, you and your team have the incredible responsibility of ensuring products take the final step in the supply chain: getting into customers’ hands. You’re in charge of the store’s entire inventory – products, parts, tools, supplies, and everything else. You make sure your team has the support, knowledge, and resources required to maintain product availability, complete inventory tasks, and keep the stockroom organized as new products arrive. You’re in constant contact with the management and leadership teams, sharing data about the status of products and parts. And when exciting new products arrive, you’re the first to open them up and present them to the entire store team. Apple makes the products, but you make it happen by being ready to place our products in customers’ hands.
Preferred Qualifications
- Ability to think quickly and perform problem-solving tasks, even within changing conditions.
- Leadership skills, whether guiding by example or coaching a group.
- Strong organizational skills, quickly evaluating every situation.
- Contribute to an inclusive environment through respecting each others’ differences and having the curiosity to learn.
- Demonstrate Apple’s values of inclusion and diversity in daily activities.
- You can manage and meet multiple inventory deadlines each week.
- You’re willing to observe guidelines to allow secure access to products and movement through the stockroom.
- You’ll need to be flexible with your schedule. Your work hours will be based on business needs.
