(formerly Apple Computer Inc.) is an American computer and consumer electronics company famous for creating the iPhone, iPad and Macintosh computers. Apple is one of the largest companies globally with a market cap of more than $3 trillion.
Executive Assistant – Retail Engagement & Marketing (REM)
Imagine what you could do here! The people here at Apple don’t just create products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work. Join Apple, and help us leave the world better than we found it! Retail Engagement & Marketing (REM) is a diverse and multi-disciplinary organization. We are marketers, strategists, creatives, producers and program managers whose role it is to help Apple Retail care for our customers and elevate our teams. We build insights, experiences and programs all in service of bringing together the very best of Apple to help us reach more people, grow our business, and enrich lives.
Description
We are looking for a talented individual to join our team as an Executive Assistant to support a team of leaders. This position requires a tenacious self-starter who can anticipate the needs of the Director and Senior Director, and take initiative to solve problems, independently. In addition to being organized and analytical, you have the strong business judgment and communication skills needed to interact with a variety of people across multiple job functions and levels. You love what you do and have the desire to be a phenomenal teammate on an amazing team. In this position, the role includes the full Calendar management, preparation and set up of meetings, planning sessions and team events including agenda, logistics, and full preparation for those events. Also includes meetings set up and overall agenda management for the supported leaders. Additionally, the precise execution of expense reports, travel itineraries, vendors management for critical activities, including catering, transportation, space locations when needed are all imperative. Responsibilities: Manage and maintain conference rooms that are used heavily by the VPs, Senior Directors, Directors and various teams. Handle daily scheduling in iCal and calendar management for one or more director or senior director, including coordination of complex meetings with multiple executives and locations. Multi-task and prioritize a wide range of projects in a fast-paced environment, with attention to detail, accuracy and timeliness. Arrange and coordinate complicated international and domestic travel, accommodations and all trip logistics Submit and reconcile expense reports. Plan, coordinate and execute internal events such as off-sites, team building events and organizational wide meetings (comms/all team meetings). Interact daily with other administrators across Apple both locally and internationally.
Minimum Qualifications
- 3 years minimum experience in an Executive Support Role, providing administrative support to Senior level leadership.
- Proficient in Apple productivity tools (Keynote, Numbers, Pages, Mail, Calendar). experience with Wrike, Slack, Box and other technology/software/tools
- Organizational skills managing a complex calendar and travel with many partners across multiple timezones.
Preferred Qualifications
- An ability to display a high level of integrity and professionalism in dealing with people at all levels is imperative.
- Ability to utilize tact, diplomacy discretion and good judgement at all times, but especially when exposed to sensitive or confidential material.
- Will be well organized, detail oriented and have strong time-management skills.
- Ability to identify critical issues quickly and navigate priorities based on last minute changes.
- Ability to work both autonomously on assignments and collaboratively with other admins.
- Ability to work on assignments of moderate difficultly, requiring judgment in resolving issues or in making recommendations.
- Previous experience supporting a business team is a plus.
- An upbeat spirit of passion, energy, and enthusiasm; enjoys problem solving creatively in order to complete assignments.
- Strong written and verbal communication skills.
- Have the initiative to efficiently meet the demands of the team.
- The ability to work successfully in a team environment and build effective working relationships inside and outside the group is essential.
- Flexibility/adaptability as this position has a large range of tasks and grows with the team’s growth.
- Develop an understanding of the department’s operations, culture, policies and procedures.
- Handle and maintain highly confidential and sensitive information.
- Multi-task and work on projects simultaneously.
- Strategic thinking; understand business and industry and sees the “big picture.”
- Global awareness, time zones, culture and logistics.
Pay & Benefits
- At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $34.60 and $61.50/hr, and your base pay will depend on your skills, qualifications, experience, and location.
Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
US-Technical Specialist
Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. As a Technical Specialist, you offer technical support and skilled troubleshooting for all customers while also generating excitement for Apple’s products and services. You deliver exceptional service and empower customers to get the most out of their Apple products. A Technical Specialist also makes sure customers are educated about repair options and Apple products and services.
Description
Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs. Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple. Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software. Work with team leaders to identify recurring repair problems and other service concerns, and make sure that feedback is provided to Apple. Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy. Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor. Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn. Demonstrate Apple’s values of inclusion and diversity in daily activities.
Minimum Qualifications
- You should have availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
Preferred Qualifications
- You can:
- Demonstrate technical expertise of Apple products and services.
- Follow troubleshooting steps to identify the root cause of a technical issue in a customer service environment.
- Navigate customer service issues with care and strong interpersonal skills.
- Consistently learn about and deepen your understanding of Apple products and services and third party products to enhance the customer experience.
- Work in a fast-paced environment and balance multiple tasks at the same time.
- Work well in a team environment, demonstrating shared responsibility and accountability with other team members.
- Be trusted with sensitive or confidential information, keeping with Apple’s core values.
- Be curious and open to learning from others and helping each other grow.
Financial Analyst, WW Sales Finance
As a Financial Analyst on the WW Sales Finance team, you will support the Worldwide Sales Organization. In this role you will need to understand demand trends and promotional strategies across various line of business and ensure promotional spend is captured accurately in Apple’s P&L. This will require working across various teams including Corporate FP&A, Operations, and local Finance teams in region. The ideal candidate is someone who is detail oriented, experienced at financial modeling, and proficient at summarizing key take-aways for executive audience presentations.
Minimum Qualifications
- 2+ years of FP&A experience required
- BS/BA or equivalent in Accounting, Finance, or a related field required
Preferred Qualifications
- Advanced spreadsheet and modeling skills
- Demonstrated ability to conduct complex, data driven analysis
- Strong verbal and written communication skills with the ability to articulate results of analysis in a clear and concise manner
- Should be able to act independently and be self-motivated
- Demonstrated success in handling multiple activities/projects and priorities in a dynamic, fast-growing, results-driven environment
- Must be able to think strategically on critical business issues, while simultaneously possessing the ability to act tactically to execute against them
- Proven experience developing processes and/or improving existing processes, with desire to influence change across our team and Apple as an organization
- Ability to see the big picture while simultaneously zooming into the details
- Ability to navigate through a large organization and cross-functional teams to achieve a task with minimal oversight
- Strong prioritization skills with ability to manage multiple projects simultaneously
- Self-starting attitude and a strong leader and influencer
- Experience with Excel, Keynote, and Tableau
- MBA and/or CPA is a plus
Seasonal Campaigns Marketing Lead
As the Marketing lead for seasonal campaigns and promos, you will drive the strategic development and execution of marketing campaigns at Apple Retail – across apple.com (http://apple.com/), the Apple Store online, in the Apple Store app, and in over 500 stores globally. Responsibilities: – Write and deliver the marketing strategy for campaigns and promotions at Retail; drive the end-to-end process to ensure work is performed flawlessly, on time – Collaborate with cross-functional teams including Product Marketing, Marcom, Digital Merchandising, Store Operations and Finance, to ensure ongoing alignment of strategies and messaging that meet business objectives – Partner across the organization to develop innovative ways to drive traffic and reach for maximum marketing impact, using paid, owned and earned media channels – Track and report on key campaign metrics, identify trends to understand what’s driving performance, spotlight opportunities and recommendations for improvement
Minimum Qualifications
- 7+ years work experience, with at least 4 years of omni-channel marketing experience in a global capacity
- Expertise in online and outbound marketing channels, in-store physical and digital marketing touch points
- Strong written and verbal communication skills; skilled at building and delivering compelling presentations to partners and leaders alike
- Strong program and project management skills, able to juggle multiple initiatives and deliver work on aggressive timelines
- Able to analyze data and identify performance trends that inform marketing strategies and new tactics
Preferred Qualifications
- 7+ years of omni-channel marketing experience in a global capacity
- Able to analyze data and identify performance trends that inform marketing strategies and new tactics
- Proven experience leading, managing and measuring large-scale marketing initiatives
- Experienced in developing clear, concise marketing and creative briefs
- Able to connect dots between information, different work streams, and key partners to advise the work
- BA/BS or equivalent experience, MBA a plus
