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Team Leader
About the job
Contracted Hours Available: 16
We’re on the lookout for a friendly and upbeat Team Leader to bring energy, positivity, and great vibes to our store!
In this role, you’ll be right at the heart of it, supporting your Store Manager, keeping the team motivated, and making sure every customer leaves with exactly what they came in for (and a smile to go with it). When your Store Manager’s away, you’ll step up and keep things running smoothly with confidence and care.
The day to day
You’ll play a key role in the day-to-day running of the store—creating great customer experiences and driving commercial success. You’ll lead by example, showing what great service looks like and bringing the cardfactory Way to life. Along the way, you’ll help others grow while continuing to build your own skills. With your energy and commercial know-how, you’ll drive store initiatives, keep communication flowing, and create a positive, inclusive vibe. And by keeping an eye on the numbers, you’ll help make sure everything’s running smoothly, and the team is thriving.
About You
What we’re looking for:
- Good leadership skills people want to follow—positive, proactive, and full of energy.
- You’re curious by nature, always learning, and eager to see the bigger picture.
- You make space for everyone’s voice, listen with intent, and help build a team where people feel they belong.
- Step up, stay flexible, and set the tone by getting things done.
- You’re fair, open to feedback, and thoughtful in how you make decisions.
- You genuinely care about people, support growth, and help create a positive team vibe.
Why join us
If you’re ready to take the next step in your leadership journey, this could be the perfect opportunity. At cardfactory, we’re all about celebrating people—and that includes you. You’ll be supported every step of the journey, with opportunities to grow, lead, and shine. We’ll back your potential, cheer on your progress, and help you grow.
Sound like a perfect fit? Apply today and let’s make every day a celebration!
We reserve the right to close this vacancy once sufficient suitable applications have been received. We advise applying early to avoid disappointment as applications will be reviewed regularly.
No agencies, please.
Customer Service Supervisor
This role will put you at the fore front of our Business Centre. It is a fast moving, challenging role that will give you great exposure to our vibrant customer base where you will have a direct influence over the service that we provide. Not only will you be managing a team in excess of 40 colleagues you will play a key role within the store’s management team, assuming the role of Duty Manager at points throughout the week.
This is a fantastic opportunity to be part of a successful team where you can kick start a career in Food Wholesaling.
At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits:
- A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
- After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases.
- 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year.
- Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.
- Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses.
- 50% off health checks at Tesco Pharmacy.
- Exclusive access to discounted RAC breakdown cover rates
- An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme.
- After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount.
- Retirement savings plan (pension) – save up to 5% and Booker will match your contribution.
- Life Assurance – You are covered for death in service life cover of up to three times annual pay
- Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family.
- A great holiday package
Ensuring that the team comply with legal standards and company procedures at all times.
Ensuring that your team are fully trained in cash handling to minimise losses
Controlling debt and recover overdue or failed payments from customers
Maintaining accurate and timely payroll records.
Engaging with customers to prevent or resolve customer issues and complaints, utilising their feedback to improve customer service and satisfaction
Liaising with other department Supervisors to monitor orders for delivery
Managing a team of customer focused individuals throughout reception and checkout area
To be successful in this role your skills and experience will include:
Passionate about providing exceptional customer service
Flexible, adaptable and enjoys working with, as well as managing a team
An excellent communicator and have some experience in supervising or managing a team.
Practical experience in the retail trade
Operations Manager
The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included. As disability confident committed, we will support all applicants throughout the recruitment process. Each stage of the process is inclusive and offers reasonable adjustments where required. If you need the job description in an alternative format or would like us to do anything differently during the application process, please let us know.
Job details
Job description
Operations Manager
Location: Reading
Employment Type: Permanent, Full Time
Grade: Senior Consultant
Hybrid
REQ003276
About XPS Group:
XPS Group is a prominent and growing UK consultancy and administration firm within the pensions and insurance sectors. As a FTSE 250 company with over 2000 employees, we leverage expertise alongside advanced technology to serve over 1,400 pension schemes and their sponsors. Our goal is to foster a workplace where diverse talents thrive.
About the Role:
Our teams of pension administrators provide services to a wide range of trust-based company pension schemes, including defined benefit, defined contribution, career average revalued earnings, and hybrid schemes.
The Operations Manager to manage DC Projects, Scheme tasks and investments for Master Trust administration.
Key Responsibilities:
Reporting to a Regional Operations Manager and being a key member of their management team, you will be actively involved in managing and delivering our pension administration services across the Reading office, with opportunities to support projects impacting the wider Pension Administration business. Specific objectives focus on optimizing the balance between three overall aims:
- Quality – delivering an industry-leading service
- Profit – running an efficient and profitable operation
- Long-term sustainability – investing in our clients, people, and systems
In pursuit of these aims, your objectives include assisting the Regional Operations Manager to:
- Maintain and enhance high-quality standards and long-term sustainability of services provided to clients across the business.
- Manage and develop the pensions administration capability by demonstrating positive leadership and mentoring Administration Managers and their Deputies when required.
- Contribute to attracting, training, and retaining employees by recruiting appropriately and motivating, rewarding, and developing existing team members. Manage HR issues and coordinate administration resources.
- Develop the commercial aspects of the function, involving Administration Managers in tendering and client-facing work, billing effectively for value added to clients, and ensuring profitability. Participate in ongoing analysis of the efficiency of systems and processes, collaborating with other areas such as the Projects Team.
- Assist with tendering processes, creating responses, and leading the administration aspects of full-service tenders.
- Conduct client assignments such as trustee secretarial appointments, project work, and client relationship management.
- Build strong and productive relationships with senior actuaries across the business and other offices.
- Support strategic business change and manage the implementation of new practices and processes.
- Contribute to business-wide process and systems change. Due to the evolving nature of the business, you may occasionally be required to undertake other activities of a similar nature within your capabilities.
Your Profile – Essential:
- Experienced pension professional with a strong track record in managing, developing, and delivering pensions administration services.
- Thorough knowledge of technical pension administration activities and ability to apply this knowledge to any scheme.
- Previous experience with Defined Benefits (DB) and Defined Contributions (DC) schemes.
- Proven experience across the new business lifecycle, including proposals, client pitches, and negotiations.
- Experience operating within a compliant framework and strong understanding of quality standards.
- Previous line management experience, including appraisals, HR issue management, performance management, and recruitment.
- IT proficiency, particularly Microsoft Word, Excel, Outlook, and PowerPoint.
- Demonstrated leadership skills in mentoring and motivating teams.
- Strong interpersonal and communication skills to inspire, lead, and manage a diverse team.
- Resilience and ability to work under pressure.
- Strong numerical, analytical, and problem-solving capabilities.
- Collaborative team player with enthusiasm.
- Highly organized with ability to plan and prioritize workloads.
- Commercial and professional focus with a results-oriented mindset.
- Confidence in engaging at senior levels and a creative, forward-thinking approach.
- Commitment to a customer-focused approach, ensuring quality and exceeding expectations.
Qualifications:
- Educated to A Level, Degree, or equivalent experience.
- Ideally, a minimum of three C grades or above at A Level or equivalent qualification.
- Strong Maths and English GCSE or equivalent qualification (minimum grade B).
- APMI qualification (or applicants deemed ‘qualified by experience’ will be considered).
What We Offer:
Enjoy a competitive salary, annual discretionary bonus, and 25 days’ holiday with buy/sell flexibility. Benefits include pension matching, healthcare plans, life assurance, and retailer discounts. We support our team with a flexible benefits scheme, employee assistance, and digital GP service. Participating in volunteering events is encouraged with paid volunteer days available. Referral bonuses are offered for introducing suitable candidates to XPS.
How to Apply:
Interested candidates should submit applications via Apply Now option or contact recruitment@xpsplc.com for more information. Join XPS Group and contribute to a dynamic and inclusive workplace.
TPS Operations Support Manager
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About The Role
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One Aftersales are recruiting for a TPS Operations Support Manager on a full time permanent basis.What you will be doing:
- Reporting into the Parts Operations Manager you will ensure daily commercial trading is maintained by managing operational support activities and processes, offering practical support and guidance to the TPS Network.
- Provide expert advice on operational systems, ensuring system robustness and resilience and manage supplier performance.
- Co-ordinate business focus on both compliance and continuous improvement through process review, problem analysis and recommendation for enhancement and automation
- Identification of opportunities for business development where central management is required.
Skills & experience you can bring to the role:- Track record of consistently managing operational performance and achieving great results ·
- Project Management Experience
- Strong communication at all levels as you will be work closely with the TPS network, field teams, head office, technical teams and suppliers
- Commercial awareness with proven success in stimulating change in businesses to deliver growth and sustainability
- Well organised and able to prioritise
- TPS systems knowledge
- Understanding of contracts and supplier management
What can we offer you?
Along with a competitive salary, car schemes (including cars for family members), discretionary bonus, enhanced pension contributions, healthcare cash plan, 27 days holiday plus bank holidays, 4 x life insurance & health & wellbeing support, we also offer a wide range of flexible benefits to suit you and your lifestyle.One Aftersales
As the largest function within Volkswagen Group UK, One Aftersales is driving the future of customer experience across five leading brands: Volkswagen, SEAT, Škoda, CUPRA, and Volkswagen Commercial Vehicles. In partnership with over 500 Retailer Partners, we combine smart processes, cutting-edge technology, and data-driven insights to deliver exceptional aftersales solutions. This is a fast-paced, collaborative environment where you’ll work across all areas of the business, contributing to projects that shape the automotive industry. We value initiative and ambition—and we reward it with real opportunities for growth, development, and career progression. -
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About Us
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We’re driven by difference. With six big brands under one roof – each with its own history, designs and innovations – we’ve created some of the world’s most iconic vehicles, from luxury sports cars to family camper vans. Here, you’ll discover opportunities, explore ideas and tackle challenges that you won’t find anywhere else.
It takes a range of teams to make the Group successful. We all share the same aim: to deliver sustainable mobility for generations to come, while keeping the customer and their changing demands at the heart of everything we do.
There’s never been a more exciting time to join our industry as it undergoes the biggest transformation for over 100 years. With digitalisation, electrification and driverless mobility all coming to the market, we’re actively looking for people with new skills, knowledge, and outlooks. A brave new world demands brave, new, diverse people; so whatever your background, we would love to hear from you. We know that different perspectives and thought processes are vital as our industry goes through an exciting period of change.
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Team Leader
About the Role
We’re currently recruiting a dedicated Team Leader to help ensure the smooth running of the operations in Eurest on a full time basis, contracted to 37.5 hours per week.
As a Team Leader, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.
Are you willing to learn new skills? Here’s what you need to know before applying with Compass Group UK&I:
Your key responsibilities may include:
- Ensuring all deliveries are checked and stored promptly and correctly
- Supervising a team, creating a positive environment where the team feel welcomed and supported
- Being a responsible key holder
- Assisting with weekly bookwork and any other duties that are necessary
- Producing weekly rotas following the manager’s guidelines
- Placing orders for stock to maintain the correct stock levels
- Delegating where necessary and ensuring the team are proactive at all times
- Complying with Food Handling & Hygiene standards
- Complying with Health & Safety regulations
Our ideal Team Leader will:
- Previous experience supervising frontline teams within a similar environment
- Good communication skills with a focus on great Customer Service
- Team player and can-do attitude
- Ability to work under pressure whilst maintaining a positive attitude
We connect workplaces to mindful, flavourful & planet-positive catering
At Eurest, we are the experts in workplace catering, operating in over 700 workspaces every day. We know that fuelling employees throughout the day can help to sharpen their thinking, nourish their bodies and minds and ultimately, motivate them to perform at their best. Our workplace food experiences are driven by our promise to live more sustainably and responsibly, working towards our goal of net zero by 2030.
We’re people-powered at Eurest
It?s an understatement to say that we?re passionate about what we do, which is why we?re committed to attracting the best and brightest people to join us – could that be you? Find out what makes joining Eurest so exciting
Job Reference: com/2212/93488001/52723241/BU #Eurest
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive – because diversity is our strength!
