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Customer Success Operations Manager
WE’RE LUMA HEALTH.
Needing healthcare can be hard — getting care shouldn’t be.
We built Luma Health because we are all patients. We believe it should be easy to see and connect with our doctor. To get the care we need, when we need it.
So, we’ve created solutions to fix this problem. Our technology makes messaging easier, scheduling appointments more efficient, and it modernizes care delivery from beginning to end.
The Role: Customer Success Operations Manager
This role is responsible for driving operational excellence across the Customer Success organization and being the connective tissue between CS and all cross-functional partners. You will serve as the operational voice of Customer Success and ensure the team has the processes, insights, and cross-functional alignment needed to deliver value, retain customers, and scale efficiently.
You’ll bring clarity to workflows, surface themes, identify gaps in execution, and proactively help CS collaborate with Product, Delivery, Sales, Marketing, and Engineering. Your work makes the entire Customer Success function more predictable, consistent, and strategic.
What YOU will do at Luma Health
- Serve as the cross-functional liaison for Customer Success, ensuring the CS perspective is represented in Product, Delivery, Sales, and Operations conversations
- Gather insights across customer interactions: Zendesk tickets, ClickUp actions, usage data, adoption metrics, escalation themes
- Analyze trends, risks, and opportunities and surface these to CS leadership
- Build and maintain dashboards to provide visibility into operational performance
- Partner with CSEs to identify risks, resource gaps, escalation patterns, and process breakdowns and coordinate resolution across departments.
- Support CS leadership in defining scalable frameworks
- Customer health scoring inputs
- Customer journey maps
- Renewal risk workflows
- Escalation pathways
- Create and maintain internal documentation for CS processes, rituals, operating models, and cross-functional expectations
- Help structure the internal CS operating rhythm
- Weekly risk review
- Renewal pipeline review
- Health and usage insights
- Cross-functional alignment meetings
- Work with Product Ops to ensure CS is prepared and coordinated for new product rollouts, updates, and internal launches
- Improve communication flow between CS and other teams
- Ensure CS needs and customer insights are captured and channeled effectively
- Tooling & Systems Support
- Partner with RevOps to ensure Salesforce is optimized for CS workflows, reporting, and visibility
- Lead implementation and rollout of new CS tools as needed
- Lead implementation and rollout of new CS tools as needed
Who YOU Are
- BA/BS Degree required
- 4+ years experience in Customer Success Operations, Business Operations, Program
- Management, or related fields
- Strong analytical skills and ability to translate data into actionable insights
- SQL skills preferred
- Salesforce reporting + dashboarding preferred
- Experience building dashboards (Looker, Tableau, or internal tools) required
- Ability to identify process gaps and create scalable solutions
- Strong cross-functional collaboration experience, especially with Product, Sales, and Delivery
- Excellent communication skills with the ability to influence without authority
- Experience facilitating change management, enabling teams, and improving process adoption
- Ability to document and simplify complex workflows
- Thrives in fast-paced, ambiguous environments, building structure where none exists
- Experience supporting or enabling Customer Success teams in a SaaS environment
What Sets You Apart
- Prior experience implementing or supporting large-scale CS frameworks (health scoring, journey mapping, playbooks)
- Experience with healthcare or highly regulated industries
- Experience supporting CSEs or frontline teams
- Ability to take broad problems and create structured, repeatable systems
- A passion for improving customer experience and internal enablement
We Take Care Of You!
- Competitive Health Benefits: Luma Health covers 99% of the employee and 85% of the dependent premium costs.
- Work Life Balance
- Flexible Time Off
- Wellness Programs
- Discounted Perks
- 401(k) and Company Equity
Pay Transparency Notice: Depending on your work location and experience, the target annual salary for this position can range as detailed below. Full time offers from Luma also include incentive plan + stock options + benefits (including medical, dental, and vision.)
Front Desk Assistant Manager
Location Overview
Join our team in Amangiri. Blending into untouched red-rock country on over 900 acres of the Colorado Plateau, Amangiri and its satellite, Camp Sarika, reflect dual aspects of this ancient desert landscape. A serene sanctuary, Amangiri’s 34 modernist suites, Aman Spa and mesa-embracing pool echo the tranquillity of the canyons. Camp Sarika, with its 10 tented pavilions, answers the region’s call to adventure. An unrivalled base for exhilarating expeditions and fireside connection, the camp has its own restaurant, lounge and spa suites.
Amangiri is seeking an attentive and energetic Assistant Front Desk Manager to support our Front of House operations. This role plays a vital part in ensuring the smooth arrival, stay, and departure of our guests while fostering a supportive and service-focused team environment. Based at our ultra-luxury resort in Canyon Point, Utah, this individual will serve as a leader, mentor, and ambassador for the Aman brand.
Responsibilities
- Supervise the front desk team to ensure smooth and professional guest service.
- Represent the resort with a positive and service-oriented attitude at all times.
- Create weekly schedules in line with occupancy forecasts and business needs.
- Conduct daily team lineups and communicate operational updates.
- Resolve guest concerns promptly and coordinate with other departments as needed.
- Ensure front desk staff are well-trained in Opera, Hotsos, Voxer, and other tools.
- Monitor arrivals, departures, and room assignments for accuracy.
- Conduct regular departmental training and monthly performance certifications.
- Support the Front of House Manager and act as their representative in their absence.
- Participate in the resort’s Manager on Duty program.
Requirements
- Bachelor’s degree or relevant industry experience required.
- Minimum 2 years in a supervisory or leadership role in hospitality preferred.
- Strong knowledge of front office systems and service standards.
- Excellent communication, organization, and multitasking skills.
- Flexibility to work evenings, weekends, and holidays.
- Ability to stand for extended periods and lift up to 45 lbs.
- Comfortable working in indoor/outdoor environments and all weather conditions.
- High level of discretion and sensitivity to cultural diversity.
- Self-motivated and capable of motivating others.
- Clean driving record; multilingual abilities are a plus.
Benefits
At Aman, we believe in caring for our team with the same warmth and intention as we do our guests. We offer a range of benefits designed to support wellbeing, growth, and balance.
- Aman Global Complimentary Night Programme.
- Discounts on Food & Beverage outlets, spa treatments, and Aman retail.
- One meal provided per shift.
- 401k plan with partial match after one year of service.
- Free vision, dental, and life insurance.
- Amangiri pays 90% of your medical health plan and 100% of your vision and dental benefits.
- Paid time off.
- Work in one of the most iconic resorts in the world.
- Be part of a global team dedicated to excellence, growth, and wellbeing.
Support Lead
Description
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in.
It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!
RESPONSIBILITIES
- Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
- Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service.
- Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor
- Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.
- Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation.
- Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance.
- Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service.
- Partners with the entire store leadership team in merchandising procedures and World Recovery.
- Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room
This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.
QUALIFICATIONS
- High School Graduate or equivalent
- College experience preferred
- Minimum 1 years of management experience
- Excellent verbal and written communication skills
- Ability to multi-task
- Creative thinking
- Ability to maintain composure under pressure
ESSENTIAL JOB FUNCTIONS
- Frequently operate cash register
- Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet
- Frequently ascend/descend ladders in order to retrieve and put away stock
- Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor
- Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations
- Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise
- Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required)
- Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures
- Must be able to remain in a stationary, upright position for 80% of the time
Manager
Our Opportunity:
Chewy is looking for a Manager, Customer Service to join the best customer service department in America at our Richardson, TX location. The right person will be a people leader, responsible for building engaging teams and improving operational efficiency. This person should be a dynamic, goal-oriented leader who challenges and inspires other leaders within their organization to excel. A customer-first mentality is critical for this role.
What You’ll Do:
- Develop, lead and coach floor leadership to build successful teams that deliver an exceptional customer experience
- Establish peer-to-peer collaborations with peer Managers to enhance process efficiency
- Use data to identify areas of opportunity, and develop action plans to improve important metrics and close performance gaps
- Collaborate with other managers to establish and build SOPs for existing processes and procedures
- Ensure that regular performance reviews and feedback is provided regularly to all levels of employees to ensure a highly engaged workforce
- Maintain and implement new leadership onboarding initiatives to enhance the career pathing experience
What You’ll Need:
- 2-5 years of multi-channel contact center management experience (Customer Service strongly preferred), with leadership track record and verifiable history of leading successful, high-volume teams in 300+ headcount environments
- Adaptability to rapidly shifting goals, and willing to ‘roll up your sleeves’ to solve a variety of challenges
- Coaching skills that can impact both front-line agents and floor leadership
- BS/BA degree or equivalent experience (i.e. 5+ years industry experience in lieu of degree)
- Strong computer and internet proficiency in an e-commerce environment
- Proficiency in MS Office suite (Excel is a must)
- Outstanding oral and written communication skills, comfortability and ease in communicating information to a group
- Position may require travel
Associate Creative Director – Cross-Affiliate Marketing
For more than 150 years, Zions Bancorporation has built on the dedication and talent of our people, earning recognition as one of the ‘Best Banks to Work For.’ Now, we’re focused on shaping the future of banking—leveraging innovation, strengthening local relationships, and delivering exceptional value across our collection of great banks in the West.
Our expanding marketing team is creating something transformative: a dynamic, in-house Creative Studio that will redefine how we tell our story and connect with customers. Under the leadership of our new CMO, we’re building a modern, collaborative hub for bold ideas and innovative campaigns that elevate a bank known for exceptional service and deep community roots. This is your opportunity to help shape a creative vision that sets a new standard for financial marketing.
We’re looking for an Associate Creative Director who is a strategic thinker, a strong conceptual storyteller, and a hands-on leader. In this role, you’ll guide integrated campaigns that align creative vision with business objectives from idea to execution, mentor a growing creative team, and push for innovative, distinctive work that elevates our brand across channels. If you thrive in a fast-paced, collaborative environment and know how to turn strategy into compelling creative, this is your opportunity to make a lasting impact.
JOB RESPONSIBILITIES
- Lead the development and execution of integrated marketing strategies that align with Zions Bancorporation’s brand culture and business objectives.
- Translate business goals into compelling creative campaigns and communications for internal and external audiences, including employer branding, financial communications, and corporate reputation initiatives.
- Oversee creative direction for multi-channel deliverables; digital, social, print, and experiential, ensuring consistency and quality across all touchpoints.
- Collaborate with cross-functional partners in HR, Finance, and Investor Relations to support programs such as talent acquisition, onboarding, quarterly results, and shareholder communications.
- Manage projects from concept through completion, driving alignment, timelines, and collaboration across teams.
- Champion brand standards and ensure compliance with regulatory requirements and internal policies.
- Mentor and inspire creative team members, fostering growth and excellence in craft.
QUALIFICATIONS
- Bachelor’s degree in Design, Marketing, Communications, or related field; Master’s preferred.
- Minimum 5 years in creative leadership roles, ideally within financial services or regulated industries.
- Expertise in marketing strategies across digital, interactive, and print channels.
- Proven ability to manage large-scale projects, budgets, and agile workflows.
- Exceptional leadership, organizational, and communication skills with a track record of mentoring teams.
- Creative problem-solving and analytical abilities.
- Familiarity with banking products and services is a plus.
BENEFITS & COMPENSATION
Along with competitive benefits starting on day one, including 12 bank holidays, profit sharing, and a company-matched 401(k), you’ll have the chance to grow your career while creating work that truly matters to our customers and communities. Ready to bring your ideas to life? Share your application and portfolio today.
This position is eligible to earn a base salary in the range of $105,000 – $150,000 annually depending on job-related factors such as level of experience and location.
- Day-one coverage for Medical, Dental, Vision, Life, and Disability Insurance.
- Paid Parental Leave, Adoption Assistance, and Mental Health benefits including coaching and therapy sessions.
- 401(k) with company match, Profit Sharing, and Tuition Reimbursement (up to $5,250 annually).
- Paid Training, Paid Time Off (PTO), 11 Federal Holidays plus applicable state holidays.
- Employee Ambassador preferred banking products.
