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General Manager

As a General Manager, you’ll take charge of your restaurant, leading from the front and inspiring your team to deliver world-class food and unforgettable guest experiences.

What you’ll get as a General Manager:  

  • Flexible scheduling for real work-life balance
  • Private healthcare
  • Achievable bonus – up to 10% of your annual salary
  • Free meals on shift + discount when off
  • Employee perks & discounts platform
  • Career development and progression opportunities
  • Paid training and full support

What your day-to-day will look like: 

  • Full accountability for your restaurant’s performance
  • Lead, coach and motivate your team to be their best
  • Deliver on sales, budgets, stock and P&L targets
  • Ensure food safety, health & safety, and compliance standards are always met
  • Build strong development plans and schedule efficiently
  • Keep the energy high, the service smooth, and the culture positive
  • Communicate clearly with your team, line manager, and support departments

What you’ll bring to the table: 

  • Proven leadership and people management skills
  • A lead-from-the-front attitude and vibrant work ethic
  • Experience with financial controls, inventory, and reporting
  • A focus on guest experience and team engagement
  • The ability to adapt and thrive in a fast-paced environment

At Popeyes everyone counts, it’s one of our values and something that sits at the core of who we are.  We believe inclusivity and respect are at the heart of all we do and we strive to create a place where everyone can be their true self. This is why we assess each application on the aptitude to do the job and nothing else.

Team Manager

About The Role

As a Team Manager at Matalan  you’ll be a key role model in our stores, showcasing our Matalan Values and behaviours whilst optimising sales and leading a high performing, energetic and adaptable team.

You’ll be coaching and motivating team members as an integral part of the store management team. As the store Team Manager you’ll also have responsibility for the running of the store in the absence of the store Manager and will use feedback from customers to create a great shopping experience.

If you’re looking for a successful career in Retail Management, a Team Manager role at Matalan could be a great start!

You’ll be…

  • Driving sales targets and will explore sales opportunities
  • A Role Model of outstanding Customer Service, Matalan Values and have a real passion for Retail
  • Leading the implementation of seasonal layouts and visual guidelines throughout the store
  • Opening and closing the store
  • Up-skilling team members, giving regular feedback to drive performance

About You

To be part of our team, we’d like you to….

  • Have experience in a similar role in Fashion or Homeware Retail
  • Be a confident communicator who understands how to engage and motivate others
  • Be able to provide examples of leadership experience
  • Have a good understanding of Visual Merchandising (VM)
  • Have a proven ability to identify sales opportunities and drive new ideas
  • Have good knowledge of operational processes and procedures within retail while remaining conscious of costs
  • Be able to work under pressure and be adaptable to change

Benefits

In addition to competitive salaries, we also offer the below core benefits:

  • 20% colleague discount, which increases with length of service
  • 25 days annual leave plus bank holidays (pro-rata basis dependant on contracted hours)
  • Optional extra holiday buy scheme up to 5 days per year
  • PLUS 1 extra free day leave to support your wellbeing
  • Thrive Recognition Scheme
  • Employee Assistance Programme & Wellbeing support provided by the Retail Trust
  • Life Assurance
  • Retail Rewards platform offering discounts for multiple retailers
  • Pension Scheme
  • Access to a wide range of career development
  • Additional benefits may apply depending on your role and area of the business

About Matalan

From humble beginnings to disruptive innovations in the retail industry, find out about how Matalan is ever-evolving here on our careers site.

We know as a team, we are stronger together – we champion equality for all and make lasting connections that go beyond work. We thrive off our inclusive culture, encouraging our colleagues to bring their true selves to work and contributing to collective creativity, open-mindedness and growth.

We want give every candidate the opportunity to perform at their best throughout the application and interview process and then ultimately in their role. If you require any adjustments during our recruitment process, please don’t hesitate to let us know. In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.

 

Store Manager

Description

Store Manager – Marlow – Full Time
37.5 hours per week

At Crew Clothing, we believe clothes are about so much more than “just clothes”. Designed with the spirit of the south coast in every stitch, our crossed oars are a mark of timeless British style. These are clothes for life’s best moments.

We believe in collaboration, kindness and creativity, in celebrating our successes and championing our customer at every step of the way. From ’93 to now, people have been at the heart of everything we do. It’s in our name – Crew.

Purpose of the role:

You will be the one to take full accountability in driving consistent improvement to the stores sales, KPI’s and all other areas of measured success. You will recruit, retain, motivate and develop the team to drive the success of the store, whilst maintaining exceptional visual merchandising standards throughout the store and create a shopping experience that delights our customers every time. 

Responsibilities:

  • Delivering LFL. growth of both sales and KPI performance in the store
  • Maintaining impeccable visual merchandising standards throughout the store ensuring effective use of space and stock availability
  • Complying with reasonable instructions from senior members of the retail team
  • Developing, reviewing and appraising your team based on key performance indicators and performance managing poor performers
  • Ensuring integrity of the brand is maintained through correct behaviours and uniform standards of the team
  • Controlling payroll and other store expenditures ensuring they come within budget
  • Training and inducting your team to deliver excellent customer service

Key Skills and Experience:

Essential:

  • Customer service focused
  • Sales and target driven
  • Excellent visual merchandising skills
  • Commercial awareness
  • Good communication skills

Desirable:

  • Good IT skills
  • Experience of managing poor performance
  • Experience of working in a premium fashion brand

Benefits:

  • Uniform Contribution: Dress for success with our uniform contribution, ensuring you look and feel professional without the extra cost.
  • Future-Focused Pension Plan: Invest in your future with our comprehensive pension plan designed to provide you with peace of mind for the years to come.
  • Rewarding Referral Program: Bring your friends on board and be rewarded! Our referral program recognises the power of your recommendations and rewards you for contributing to our team’s growth.
  • Comprehensive Professional Development: Elevate your career and reach your full potential.
  • Empowering Work Environment: Thrive in our supportive and rewarding culture that celebrates your achievements and fosters your personal and professional growth

General Manager

Job Description

General Manager – Burger King @ Birmingham New Street Station

 

If you’re passionate about food and travel, you’ve come to the right place. We are the Global food travel experts, and we have something delicious for everyone. Whether you’re flying, taking a train, or just passing by, we have the best food and drink options for you.

 

We work with more than 500 brands, from our creations like Upper Crust, Millie’s Cookies, Café Local, and Beer House, to well-known franchises like M&S, Starbucks, Burger King, The Breakfast Club & BrewDog.

 

As a General Manager, you’ll be rewarded with a competitive salary of up to £42,000 p.a. and enjoy:

 

  • Discounted meal on shift
  • Colleague discount – up to 50%
  • Friends & Family discount up to 20% (T&C apply)
  • Flexible working
  • Management bonus scheme
  • Access to digital GPs, 24/7 helpline for you & family
  • Wellbeing support and family friendly leave
  • Variety of networks to support you, Neurodiversity, LGBTQ+ and many more
  • Life assurance
  • Apprenticeships and ongoing development opportunities
  • Share incentive plan (SIP)

 

We’re looking for an inspirational leader to lead our team at Burger King. You’ll have the opportunity to make a difference every day, as you lead your team and business to deliver exceptional customer service and operational excellence.

 

As General Manager you’ll:

  • Recruit and train the best people for your team, ensuring they have the capability to deliver above and beyond in their role by developing their operational and leadership skills.
  • Coach your team to be passionate and knowledgeable about the products in your unit, building its brand and providing customers with the right range, quality, and service to ensure they keep coming back.
  • Lead your team in the driving of trade activity and use your expertise and knowledge to grow sales and maximise profit.
  • Lead and build your teams knowledge to deliver and sustain business Change Plans and resource-planned activities ensuring that hours are worked when and where these would most benefit customers, and to identify and resolve root cause issues, with sustainable solutions and continual reviews.
  • Ensure the unit is in line with the guidance provided by internal systems.
  • Build strong stakeholder management and trusted relationships and with our clients and partners.
  • The safety of your colleagues is your top priority, and you ensure your unit is always trading legally by coaching the team to use all security tools available to provide a safer place to work.

 

SSP are proud to be an equal opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives. 

Senior E-commerce Operations Executive

About the Role 

 

As a Senior eCommerce Operations Executive at Harrods, you will play a pivotal role in ensuring operational excellence across our digital channels. This position focuses on delivering a seamless online customer experience by meeting and exceeding operational SLAs, driving continuous improvement, and collaborating with internal teams and third-party partners. You will be instrumental in managing issues, leveraging insights to enhance the end-to-end customer journey, and supporting initiatives that enable growth in online sales.

  • Build strong relationships with Harrods’ third-party partners, aligning priorities and resolving issues to improve performance against operational SLAs.
  • Provide clear reporting to key business areas (Supply Chain, Customer Service, Finance, Digital, Retail) on SLA performance and improvement levers.
  • Manage issue resolution for any factors impacting operational SLAs and customer experience.
  • Use data insights and analysis to identify potential issues, propose solutions, and deliver improvements across the customer journey.
  • Drive adoption of new processes across customer service, fulfilment, returns, packaging, carrier experience, and customer communications.

 

About You

 

You will bring a creative approach to problem-solving and a continuous improvement mindset, always seeking ways to enhance processes and deliver exceptional results. With a strong customer focus, you understand what constitutes an outstanding customer experience and strive to uphold it in every decision. You will demonstrate excellent leadership and management skills, coupled with the ability to build trusted relationships across all levels of the business and with external partners. Adaptable and flexible, you will thrive in changing priorities while leveraging your strong analytical skills and data-driven approach to inform decisions. Proficiency in Microsoft Office and a good working knowledge of Power BI will enable you to succeed in this role.

 

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

 

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

 

Uniquely You

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.

 

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

 

If you want to know more about life at Harrods, search #TogetherHarrods on LinkedIn, or follow us on Instagram @togetherharrods.

 

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Updated: December 23, 2025 — 11:58 am

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