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Customer Service Representative

• Job Description

  Req#: JR102142

  Employer Industry: Healthcare Services

  Why consider this job opportunity:
  – Work remotely with a work/life balance approach
  – Robust benefits offering, including 401(k)
  – Generous time off allotments
  – 10 paid holidays annually
  – Employer-paid short-term disability and life insurance
  – Paid Parental Leave

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  What to Expect (Job Responsibilities):
  – Provide TruBridge Contact Center Support to clients and Early Out Service patients
  – Meet production standards for inbound and outbound calls
  – Ensure compliance with quality assurance standards
  – Assist callers with medical billing questions, financial assistance programs, payment plans, and processing payments
  – Maintain confidentiality of customer information and process miscellaneous paperwork

  What is Required (Qualifications):
  – Excellent written and oral communication skills
  – Strong organizational, multi-tasking, and time-management skills
  – Detail-oriented with the ability to follow through on issues to resolution
  – Ability to work independently and as a collaborative team member
  – High School Diploma or equivalent combination of education and relevant experience

  Read moreTop Jobs People Assume Are Gone 🔥 Still Waiting? This Opportunity Won’t Apply Now 👆 before its expired

  How to Stand Out (Preferred Qualifications):
  – Experience in customer service or call center environments

  #HealthcareServices #CustomerService #RemoteWork #CareerOpportunities #EmployeeBenefits

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  We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
  We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

• About the company

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6043 – Rochester – 3600 West Henrietta Rd, Rochester, New York, 14623

 

CarMax, the way your career should be!

 

 

 

LGM in Training – XF

 

Position Overview

The Location General Manager (LGM) has ultimate responsibility for store operations of one or more assigned locations. The LGM creates an exceptional associate and customer experience aligned with CarMax culture.

 

Why CarMax?

At CarMax, we are the nation’s largest retailer of used cars with stores from coast to coast, and we are still growing. We’re rethinking the way people buy cars – and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you’re advancing your career or growing your skillset, we are here to drive you forward.

 

Team Overview

Leads store operations and senior management teams to drive strategy, associate development, and customer satisfaction while ensuring alignment with CarMax culture and business goals.

 

Role Responsibilities

· Management of total store operations including associate development, profitability, customer satisfaction with a concentration on the sales process and budget management

· Utilizes reports, analyzes information, and monitors trends to identify opportunities in the business

· Displays financial responsibility through P&L management

· Identifies opportunities to reduce waste; identifies process improvements that are value added for customer and associate experience

· Interviews, hires, trains and promotes associates to support store operations and company growth

· Ensures positive associate engagement and associate development through timely and effective feedback, to include individual meetings, file reviews, performance management, and the Annual Performance Review (APR) process

· Leads senior management team in setting strategy for the store and provides vision, direction, and motivation to team

· Champions and implements both company and store initiatives for consistent execution and continuous improvement

· Manages daily store operations by interpreting, communicating and executing policies and procedures

· Resolves customer and associate issues

· Facilitates and participates in meetings and conference calls

 

Required Qualifications

· Multi-task in a high energy, fast-paced work environment

· Speak, listen, and write effectively in dealings with customers and associates across departments

· Read, interpret, and transcribe data in order to maintain accurate records

· Make independent judgments regarding critical business decisions

· Identify business opportunities and suggest improvements

· 5+ years management experience, retail management experience preferred

· Completion of CarMax provided training

· Intermediate PC skills

· Combination of both indoor and outdoor environment, including working at times in noisy and/or inclement weather conditions

· Rotating schedule with shifts that will include nights, weekends, holidays, 12-hour days

· Occasional travel for meetings, training, and special assignments

· Flexibility to work at multiple locations or relocate

· Wear CarMax clothing (acquired through the company) at all times while working in the store

 

Preferred Qualifications

· Bachelor’s Degree

 

About CarMax

At CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation’s largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For® and are committed to helping our communities thrive.

As an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels change—sparking ideas, overcoming challenges, and shaping what’s next. Join us in creating a better future– for our company, our customers, and the communities we call home.

VP, Customer Operations

The Opportunity

You’ll own the full post-sales experience – from setup and integration through testing, and support. Your mission is to turn today’s onboarding and support process into a scalable, automated, and customer-delighting engine. In the next 12–18 months we must:

• Cut onboarding time dramatically (e.g., go-live in hours and days, not months).
• Scale throughput (100s customer go-lives in a month in a repeatable manner).
• Improve core economics (bring services payback ≤ 12 months)
• Enable revenue teams to improve retention (GDR toward 95%, NRR ≥ 110%).
• Manage a network of 3rd party partners to help customers test and go-live with with trading partners (100% testing through outsourced vendors, testing complete in days)
• Deliver customer delight through a support team by delivering industry leading support (time to first response <60 minutes, time to resolve < 1 business day) 
• Shift manual work to the product (e.g., reducing testing time by 75% by end of 2026).

You’ll partner tightly with Product and Engineering to encode operational know-how into the product and with Revenue to ensure seamless handoffs and proactive account outcomes.

What You’ll Lead 

• Implementation & Onboarding – Streamline the customer journey from contract to go-live. Define stage gates, SLAs, and measurable throughput goals.
• Testing & Quality – Modernize testing frameworks and leverage automation to ensure reliability and speed.
• Customer Support – Build a proactive, data-driven support model that improves customer health, reduces escalations, and increases retention.
• Integration & Automation – Oversee ERP and system-of-record integrations (e.g., NetSuite, D365 BC, SAP B1), and evolve service delivery into repeatable, automated experiences.
• Partner & Vendor Programs – Develop and manage a global network of certified delivery partners to augment capacity and maintain quality.
• Retail Partnership – setup and scale strategic retailer partnerships with major players like Kohls’, Target, Walmart etc. from POC to scale

Key Responsibilities

Strategy & Org Build

• Define and execute the post-sales operating model across onboarding, integration, testing, and support.
• Build the leadership team and scalable mix of internal and partner resources.
• Establish clear handoffs between Sales, Implementation and Support

Operational Excellence & Automation

• Standardize playbooks and metrics to ensure consistency and predictability.
• Implement weekly business reviews (WBRs) with leading/lagging indicators and continuous improvement loops.

Economics & Capacity

• Forecast volume growth (thousands of partner activations per year).
• Use data to optimize staffing and partner allocation models.
• Partner with Product / Engineering to build scalable operational tools and insights.
• Collaborate with Finance on pricing, budgeting, and ROI tracking.

Vendor & Program Management

• Source, contract, and manage onboarding/testing partners; set scorecards, incentives, and penalties.
• Stand up a second source for capacity and risk mitigation.

Cross-Functional Leadership

• Partner with Product/Engineering (CTO/VP Product) to translate ops pain into product requirements
• Align with SVP Revenue on forecasting, account transitions, expansions, and save motions.
• Collaborate with Finance on budgets, pricing, and ROI tracking.

What Success Looks Like (first 6–12 months)

• Onboarding throughput: predictable playbook achieving and scaling beyond 100 partner go-lives per week
• Time-to-live: for customers with trading partners in network, go-live in P95 <9 days
• Economics: payback ≤ 12 months for using external testing vendors
• Automation: majority of validation and testing handled via platform tools, minimal manual intervention.
• Team: leadership bench in place, vendor network live, WBR cadence established.

Requirements

• 12+ years leading post-sales/customer operations in B2B SaaS, with 5+ years at VP/Head level owning multiple functions (implementations, testing/QA, support).
• Proven record scaling onboarding throughput and improving GDR/NRR with measurable unit-economics gains.
• Deep experience building repeatable playbooks, capacity models, SLAs, and vendor ecosystems.
• Technically fluent: comfortable with APIs, data models, and how tech platforms work
• • Bonus: familiarity with EDI/ANSI X12, JSON, labels, MFT).
• Exceptional cross-functional leadership; crisp written/verbal communication.

Program Manager

Description

Hungry, Humble, Honest, with Heart.

The Opportunity

Are you an analytical problem-solver with a passion for driving transformation and delivering exceptional results in complex project environments? If so, joining Nutanix as a Program Manager for Transformation and Migration means you’ll be part of a dynamic team dedicated to empowering enterprise clients through innovative solutions, while collaborating with industry professionals and leveraging cutting-edge technology to shape the future of cloud computing.

About the Team

You’ll be joining our Professional Services Team at Nutanix, a dynamic and collaborative environment where you’ll have the opportunity to work alongside a diverse and talented group of professionals spread across the AMER, EMEA, and APAC regions. The team culture is grounded in excellence and innovation, with every member dedicated to delivering exceptional service and tailored solutions to meet our clients’ unique IT infrastructure challenges. Our track record of success is underscored by receiving the NorthFace Service Award for ten consecutive years, demonstrating our commitment to exceeding client expectations and driving continuous growth.

You will report to the Global PMO Leader, who also serves as the Sr. Manager for AMER. Our work setup is designed to provide flexibility, allowing for a remote working environment, which means you can work from the comfort of your home or any preferred location. However, we do expect the team members to come into the office occasionally, with most roles requiring no set in-office days. In terms of travel, be prepared for up to 30% travel as you engage with clients and participate in projects that may require on-site presence. This balance of remote work and travel offers a unique opportunity to connect with colleagues and clients while enjoying the flexibility of a modern work environment.

Your Role

• Manage complex transformation and migration projects to ensure successful delivery.
• Collaborate with senior customer and Nutanix services leaders for strategic alignment.
• Drive project plans, track progress, and manage program scopes and schedules.
• Maintain client relationships, ensure effective stakeholder communication, and client satisfaction.
• Forecast program revenue and oversee documentation for all project-related activities.
• Align project deliverables with overarching business objectives to contribute to organizational goals.
• Lead the hiring process for new team members as part of building the new team.
• Establish best practices and processes for managing enterprise contracts as needed.

What You Will Bring

• Minimum of 8 years of industry experience.
• PMP certification required.
• Experience managing federal contracts preferred.
• Proficiency in Microsoft Project and the Microsoft suite.
• Excellent written and verbal communication skills.
• Strong problem-solving skills.
• Ability to align deliverables to business objectives.

Work Arrangement

Remote: This position is primarily remote. There is no specific in-office requirement, however, there may be circumstances where you may be required to come into a local office for a specific purpose, and/or to travel to other locations based on business needs.

Director of People & Business Operations at CreateMe Technologies, Inc

About CreateMe

CreateMe is an AI robotics company pioneering automated manufacturing for soft materials, starting with apparel. Built on the belief that the Future of Fashion is Bonded™, the company has developed a unified platform that combines advanced robotics, proprietary adhesive bonding, and Physical AI to deliver a new standard of precision, consistency, and speed.

By replacing stitch-based construction with digitally applied adhesives and automated material handling, the platform enables localized, on-demand production that reduces waste, shortens supply chains, and improves recyclability by design. Core technologies include Pixel™ micro adhesive bonding, the MeRA™ robotic assembly system, and Thermo(re)set™ reversible adhesive science, advancements that make scalable, automated production possible within compact, localized facilities.

CreateMe partners with brands and manufacturers seeking to modernize how products are made. With more than 95 patents across robotics, adhesives, and Physical AI, the company is defining the infrastructure for bonded manufacturing globally.

Role Overview

CreateMe is seeking a Director of People & Business Operations to serve as a strategic and operational partner to the company. Reporting directly to our Founder & CEO, this role leads HR, Recruiting, and Business Operations, while acting as a trusted peer and support to the executive team and department leaders. This is a hybrid leadership role at an early-stage Series A company, working with a growing team of 25, with a roughly 60% focus on HR and Recruiting and 40% on Business Operations.

In this highly collaborative role, you’ll work closely with the exec team and functional leaders to understand priorities, drive alignment, and help resolve cross-functional challenges, bringing both an operations mindset and strong project management discipline. As our HR and Recruiting lead, you’ll own talent strategy end-to-end—from role definition and hiring through onboarding, PEO-supported benefits and payroll, and the overall employee experience—at a pivotal moment for talent growth in 2026.

With demonstrated impact and strong partnership across the business, this role is intended to progress into a seat on the Executive Leadership Team and participation in Board activities as an observer and operational support.

The ideal candidate is self-directed, brings a “no task too small” mindset, and operates like an owner—comfortable in a fast-paced environment, willing to think creatively, and motivated to push beyond the limits of a legacy industry.

This is a role for someone seeking real challenge, exposure to building a company at its most critical stages, and meaningful responsibility as a path to growing into a senior business leader.

This role is onsite in Newark, CA and is not eligible for relocation assistance.

This position is not eligible for new employment visa sponsorship. Candidates must have full authorization to work in the United States.

Responsibilities

 

Human Resources and Recruiting

• Serve as the strategic and operational People leader, and the HR Business Partner to the business. This includes our largest team, Engineering, led by our Chief Engineer.
• Lead the talent strategy, role development, and end-to-end recruitment
• Lead candidate experience to employee onboarding
• Build and enhance the overall employee experience, including leading a culture of feedback and development, harmonizing a range of employee personalities
• Lead employee relations, conflict management, and performance management in a fair, consistent, sensitive, and confidential manner
• Complete all HR, benefits, and pay compliance requirements
• Own benefits, payroll, and HR system programs, communications, and technical support alongside our PEO and VP of Finance
• Manage all HR and Recruiting vendors
• Manage all HR and Recruiting systems and data, including our PEO’s HRIS, our ATS, and Compensation and Benefits benchmarking and tooling

Business Operations

• Lead and support all general business operations, including supporting each function leaders’ top priorities and challenges, working to collaboratively achieve and resolve them
• Lead agenda and presentation prep for internal and external meetings
• Document meeting notes, and summarize key discussions, decisions, and actions
• Document and update processes
• Own document naming and filing for executive, legal, and contract categories
• Ensure important filings, documentation updates, and office operations, and vendor relationships are executed efficiently
• Provide business-oriented project management
• This role has an important onsite presence
• Co-lead coordination of internal and external events

Required Skills/Abilities

• 7-10+ years of People and Business Operations experience, with at least 4 years in each discipline, and relevant education that supports the role
• Minimum 2 years people management and coaching experience
• Experience in fast-moving startup businesses
• Experience in manufacturing or other hourly labor environments, including deep knowledge of best labor and management practices with hourly, non-exempt teams and supervisors in CA
• Demonstrated experience as an operational partner to executive leadership and department heads, with a strategic mindset
• Proven ability to juggle multiple tasks and deadlines in a fast-paced environment
• Excellent written and verbal communication skills. Strong ability to present data and observations
• Excellent attention to detail, follow-through, timeliness. Organizational, communication, and documentation skills are critical
• Ability to build your resource toolkit, including appropriate use of AI tools
• Proficiency with Google Suite, MS Office Suite, and Mac or Windows OS
• For any onsite work: Ability to stand and work on your feet for extended periods, push/pull/stoop/climb, perform occasional repetitive tasks, and occasionally lift up to 30 lbs