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Sales and Finance Consultant
Job Description
A Day in the Life:
The Finance and Sales Consultant will action leads through closing with our Rent2Buy Customers, who have selected to purchase a car through the E-Commerce platform Hertzcarsales.com. This is a high-volume sales role, and we are looking for individuals with skills in Finance & Insurance, Sales, and Customer Service. The consultant will sit onsite at the Corporate Headquarters in Estero, FL and facilitate remote deals with customers across the United States.
If you are a sales professional, this role is for you! You will receive the earning potential as working at a dealership, while receiving the perks and benefits of a corporate employee. The benefits include work-life balance, medical, dental and vision, PTO, and more. This NEWLY created job is an hourly wage PLUS sales based commissions role, averaging $45,000 a year or more, the earning potential is based on individual performance and ability.
What You’ll Do:
- Facilitate the end-to-end Rent2Buy sales process efficiently. Achieve and exceed monthly sales targets.
- Manage the vehicle finance process, ensuring strong profit margins and revenue per vehicle sold. Partner with lenders to secure financing for deals.
- Ensure high-quality CRM output and maintain data accuracy.
- Verify completion of deal packages and follow up on any missing documents / deals in transit.
- Monitor and support with store compliance as it relates to the Rent2Buy model.
- Work with the Rent2Buy team to provide customer support, reclassify vehicles, and ensure proper deal funding.
- Provide exceptional customer service and support strong NPS scores.
What We’re Looking For:
- 3 years’ of experience in Car Sales
- High School diploma or equivalent
- Knowledge of basic Microsoft Office
- Must be able to stay organized and work with large volume
- Must have strong attention to detail
- Must be able to work in web-based work environment
- Must be able to work independently as well as a team member
What You’ll Get:
- Up to 40% off the base rate of any standard Hertz Rental
- Paid Time Off
- Medical, Dental & Vision plan options
- Retirement programs, including 401(k) employer matching
- Paid Parental Leave & Adoption Assistance
- Employee Assistance Program for employees & family
- Educational Reimbursement & Discounts
- Voluntary Insurance Programs – Pet, Legal/Identity Theft, Critical Illness
- Perks & Discounts–Theme Park Tickets, Gym Discounts & more
Sr Dir Customer Care & Service Recovery
Job Description
A Day in the Life:
We’re looking for a strategic and operational powerhouse to lead our North American contact center operations and continue to transform our service recovery model. As the Senior Director of Customer Care & Service Recovery, you’ll own a high-impact function that sits at the center of revenue generation, cost optimization, and customer loyalty across our franchise and corporate rental operations.
What makes this role unique:
This is more than a service role — it’s a growth engine. You’ll oversee a function with measurable top-line impact, aligning cost control with revenue generation, and helping transform how a legacy brand creates loyalty at scale. You’ll also play a pivotal role in redefining our customer experience strategy post-transaction — one of the most critical inflection points for customer trust.
What You’ll Do:
1. Contact Center Leadership – Operations, Revenue, and Experience
You will own / lead omni-channel support operations (phone, live chat, email, and agency correspondence) that serve millions of customers across North America. This includes:
- Driving performance across key metrics (SLAs, CSAT, cost-per-contact, etc.)
- Managing vendor relationships, workforce planning, and technology strategy
- Overseeing revenue-generating service channels (sales, insurance replacement, rental extension, value-added-services)
- Coordinating with third parties (e.g., body shops, insurance partners) to optimize the customer journey and vehicle utilization
- Tracking and reporting on financial performance – both cost and revenue impact
2. Service Recovery Transformation – Turning Problem Recovery into Loyalty
When a customer has a service issue, how we respond defines our brand. You’ll lead our end-to-end service recovery approach with the goal of building a competitive advantage through loyalty and retention. This includes:
- Designing and scaling recovery workflows that drive repeat rentals and Net Promoter Score
- Building a data-driven feedback loop to prioritize fixes that matter most to customers
- Partnering cross-functionally to close service gaps and empower agents to resolve issues with empathy and speed
- Developing talent, tools, and incentives to make service recovery a performance driver, not just a cost center
What We’re Looking For:
We’re looking for a versatile and operationally minded leader with a strong track record of delivering results in customer-facing environments. Whether your background is in contact center operations, loyalty strategy, customer segmentation, or CX design, you know how to lead complex teams, drive execution at scale, and connect service to business impact.
The ideal candidate will bring:
- Experience leading or influencing high-volume customer support, loyalty programs, or other customer operations
- A strong foundation in operational leadership — you know how to set goals, drive accountability, and manage performance across teams and vendors
- A strategic understanding of customer segments and how to tailor service models to drive repeat behavior and lifetime value
- The ability to balance efficiency metrics (SLA, cost, utilization) with outcome metrics (NPS, retention, revenue impact)
- Cross-functional instincts, with comfort working across Sales, Operations, Product, and Finance
- A data-driven approach — you translate insights into clear decisions, scalable processes, and measurable improvements
- Proven success managing both cost efficiency and revenue-generating service streams
- Experience owning or co-owning service recovery or CX functions with measurable impact on retention
- Analytical mindset with ability to balance operational KPIs and customer sentiment metrics (NPS, CSAT)
- Exceptional cross-functional leadership – you’re as comfortable in the weeds with your team as you are in the boardroom
- Experience managing remote or distributed teams across time zones, including partners (BPO) in nearshore/offshore
- Strong familiarity with utilizing contact center platforms, CRM systems, and automation tools
Who You’ll Work With:
You’ll report to the VP of Customer Experience and work closely with leaders across Operations, Revenue Management, Sales, and Product. Your team will include analytics and operations talent focused on transforming both day-to-day contact center results and long-term customer lifetime value.
What You’ll Get:
- We expect the starting base compensation to be around $175,000 with annual bonus and profit-sharing eligibility. The actual salary will be determined based on years of relevant work experience. Service Vehicle provided for 24/7 professional and personal use.
- Onsite Requirement: Atlanta
- Up to 40% off any standard Hertz Rental
- Paid Time Off
- Medical, Dental & Vision plan options
- Retirement programs, including 401(k) employer matching.
- Paid Parental Leave & Adoption Assistance
- Employee Assistance Program for employees & family
- Educational Reimbursement & Discounts
- Voluntary Insurance Programs – Pet, Legal/Identity Theft, Critical Illness
- Perks & Discounts –Theme Park Tickets, Gym Discounts & more
Manager, Maintenance Support Services
Job Description
The Manager Maintenance Support Services role is to oversee the team contained within the maintenance support services facility. It is their responsibility to ensure best in class processes for vehicle maintenance are upheld while managing all expenses related to maintenance and damage repairs. Primary emphasis will be placed upon the repair of HLE and TNC vehicles. Responsibilities include minimizing vended repair costs and transportation expenses, while ensuring optimization of Hertz maintenance staff, quick repair turnaround time, low out of service rates, and maintaining high-vehicle quality across the division. The Manager will be familiar with vehicle mechanical repairs as well as minor body damage repairs.
- Lead initiatives internally and externally to minimize maintenance costs and improve fleet availability
- Control maintenance expenditures, including the control of transportation costs, while maintaining vehicle quality and utilization within industry standards.
- Create, improve, and track key vendor productivity & cost metrics to drive efficiencies, and improve OOS and compliance to vehicle OEM and Hertz maintenance programs
- Drive process excellence in the areas of preventive maintenance and repair programs and processes to ensure a consistent standardized approach across the region that delivers best in class performance regardless of fleet age.
- Drive Customer satisfaction score results related to fleet condition and lead the development of programs designed to increase customer satisfaction associated with vehicle condition.
- Ensure repairs are vended to make most efficient use of vehicle manufacturer warranty programs, including free PMs, and warranty work covered by OEM
- Optimize the utilization of Hertz internal repair technicians
- Work with Procurement Department to identify cost savings initiatives related to vendors and part purchases.
- Manage vended shops deliverables, ensure capacity to deliver expected OOS results.
The salary for this position is $65,000/yr + bonus potential + company vehicle
Schedule: Tuesday-Saturday
While this position is remote, the ideal candidate will be required to sit in either the Atlanta or Dallas area
Educational Background:
Four-year college degree preferred, HS diploma required
Technical Certifications, automotive mechanical repair and body damage
Professional Experience:
3 years of previous maintenance management experience
Experience working in cross functional teams
LSS certifications a plus (YB, GB)
Knowledge:
LSS experience
Strong technical vehicle knowledge
Familiarity with Hertz rental practices and/or RAC operations a plus
Skills:
Leadership
Familiar with Automotive technology
Inventory Management
Training & Development
Process Oriented
Computer literate and detail oriented
Competencies:
Drives Execution
Effective Communication
Manage up and down support chain
Manager, CAD
Job Description
A Day in the Life:
The Design and Planning CAD Manager is responsible for developing schematic and design development drawings utilizing digital CAD tools. Key responsibilities include providing architectural and technical assistance to develop/design fixture plans, preliminary layouts and signage plans to support new and remodel facility programs for airport and off-airport properties. Acts as primary librarian for our facilities digital drawings archived on company network. Designs are to conform to prototype standards. Up to 10% travel may be required to survey facilities in preparation for planning the design test fits.
Starting salary is $105K; commensurate with experience.
What You’ll Do:
- Develops digital CAD schematic design fit outs for airport and off-airport facilities supporting airport planners, real estate managers and other key corporate stakeholders. Design for off-airport facilities may be taken into detailed design development.
- Develops signage key plans and design fixture kits for further development by outside vendors.
- Creates architectural design packages to support for local jurisdiction submittals, not limited to but including renderings and sample boards.
- Ensures all designs conform to Hertz, Dollar and/or Thrifty prototype standards and guidelines.
- Acts as primary librarian for our facilities digital drawings archived on company network including latest as-builts in PDF and CAD format.
- Maintains digital and physical library of design standards and finishes for airport and off-airport facilities.
- Stays current on design industry market trends and best practices.
- Stays current on ADA code requirements and compliance factors for new and retrofit design work.
- Proactively seeks ways to optimize planning/design to drive corporate cost saving/avoidance initiatives while preserving and augmenting the customer/employee experience with safety in mind.
- Maintains healthy relationships with internal and external stakeholders including Marketing, Customer Experience, Real Estate, Properties, Airport Planners, Construction PMs, Facility Managers, Local Operations, Safety, Security, architectural and engineering partners, and others.
- Perform other duties as assigned.
What We’re Looking For:
- Bachelor’s degree in Engineering, Architecture or related field is a minimal requirement.
- 5+; years of advanced experience in CAD/Revit drafting of commercial architectural projects.
- Retail store planning and experience with 3D Studio Max is preferred.
- Ability to read and understand architectural and MEP drawings including technology standards.
- Experience in development of renderings and concept design.
- Experience in a fast-paced business environment often requiring multi-tasking.
- Strong presentation skills and solid business acumen.
- Strong organizational and communication skills.
- Ability to provide efficient, timely, reliable and courteous service to internal/external stakeholders.
- Advanced skills with MS Office Suite software including Outlook, PowerPoint, etc.
- Knowledge of leases, contracts and construction practices.
What’s In It For You:
- Up to 40% off the base rate of any standard Hertz Rental
- Paid Time Off
- Medical, Dental & Vision plan options
- Retirement programs, including 401(k) employer matching
- Paid Parental Leave & Adoption Assistance
- Employee Assistance Program for employees & family
- Educational Reimbursement & Discounts
- Voluntary Insurance Programs – Pet, Legal/Identity Theft, Critical Illness
- Perks & Discounts –Theme Park Tickets, Gym Discounts & more
Manager, Category
Job Description
Job Description
The Hertz Procurement team is looking for a Category Manager to join our team in our office in Atlanta, GA. In this role, you will report to the Category Director as part of the Global Procurement team, which is organized into major spend categories including technology and product development, marketing and sales, corporate services, and automotive direct. You’ll be responsible for engaging Hertz’s stakeholders, supporting procurement strategies, leading strategic sourcing initiatives, negotiating contracts, and managing strategic supplier relationships. As a Category Manager, your work will involve developing category management strategies and optimizing the purchase of goods and services for the Automotive Direct and Indirect categories. Your success will be measured against business metrics like savings, stakeholder satisfaction, strategic contract management, and supplier management.
We expect the starting salary to be around $90k-$100k/yr. The actual salary will be determined based on years of relevant work experience
What You’ll Do:
- Design and execute category projects, including but not limited to: strategy development, benchmarking, supplier negotiation, SOW/SLA development, award recommendation, business case presentation, risk management assessment and contract negotiation.
- Organize and establish multi-national category strategies with international Procurement resources by utilizing strong analytical skills to develop end to end TCO strategies and challenge the way commodities are currently sourced
- Provide knowledge and input to stakeholders by undertaking category research on competitive options and industry benchmarks.
- Prepare and execute RFPs, review and analyze results, negotiate with suppliers, prepare business case recommendations, and lead the implementation of projects
- Partner with suppliers and cross-functional team to develop multi-year pipeline of cost savings ideas to ensure sustainable achievement of cost goals for assigned category(s)
- Develop, negotiate, oversee, and manage supplier contracts, aligning them with legal requirements and stakeholder/business needs.
- Partner with P2P Enablement team supporting the implementation of new P2P processes with the supply base
What We’re Looking For:
- 5+ years related work experience to include successful category management experience with a Fortune 500 company, or a large industrial manufacturing company
- Depth of understanding of the automotive service aftermarket and retail landscape
- Bachelor’s degree or equivalent, MBA preferred
- Strong knowledge of procurement sourcing process and category strategy development.
- Experience with Oracle Cloud Fusion or similar ERP system
- Outstanding interpersonal, communication, and writing skills, with the ability to engage at all levels within the organization, including senior management, as well as with suppliers.
- Results-oriented, team player with excellent analytical, process, and problem-solving skills, the ability to start and finish tasks with minimal management oversight, and a positive attitude
- Proficiency in Excel and PowerPoint
- Handle multiple assignments and achieve goals and deadlines in a fast-paced environment.
What’s In It For You:
- Up to 40% off the base rate of any standard Hertz Rental
- Paid Time Off
- Medical, Dental & Vision plan options
- Retirement programs, including 401(k) employer matching
- Paid Parental Leave & Adoption Assistance
- Employee Assistance Program for employees & family
- Educational Reimbursement & Discounts
- Voluntary Insurance Programs – Pet, Legal/Identity Theft, Critical Illness
- Perks & Discounts –Theme Park Tickets, Gym Discounts & more
