As America’s largest fiber provider1 and with North America’s largest wireless network2, we are leading the way in offering world-class converged connectivity to more customers than anyone else.
AT&T Technical Care Representative
Job Description:
Join AT&T as a Technical Care Representative and become the trusted voice for millions of our customers using AT&T converged services. You’ll be instrumental in shaping customer experiences and resolving their issues, queries, and requests related to our products and services. This role offers a valuable opportunity to gain experience and access resources that will help you make a significant impact on your future.
Why AT&T? AT&T is dedicated to delivering top-tier service, ensuring our customers stay connected with the people, entertainment, and information they value most. Whether you’re a recent graduate or an experienced professional, we offer an ideal platform to propel your career forward.
What’s in it for you?
- Work in an innovative and dynamic environment
- Participate in team-building events
- Training and tools provided to help develop your career
- Enjoy competitive compensation and comprehensive health and lifestyle benefits
- Opportunity to help others and make a positive impact on customer experiences
- Work in a collaborative and supportive team setting.
Key Responsibilities:
- Serve as the voice of AT&T, handling customers’ inquiries over the phone
- Ensure a positive customer experience by delivering appropriate solutions
- Address a range of issues related to AT&T converged products and services
Requirements:
- Fluent in English (B2-C1 level)
- Flexible to work in an 18/7 environment to serve a global customer base
- Ability to create a positive customer impression
- Ability to handle difficult situations with patience and empathy
- Logical thinking and a passion for problem solving
- Interest in technology and eagerness to learn
- Resilience and strong work ethic suitable for a fast-paced environment
- Previous experience in a technical or support center is a plus, but not required
Important Information:
- Contract Type: Unlimited, Full Time (40 hours per week / 8 hours per day)
- Start Date: February / March 2025
- Hours of Operations: 18h/7d (shift schedule during afternoon and night hours, including weekends)
- Salary: Starting from 35 000 CZK gross per month, with potential increases based on skill increments and shift premiums (average salary: ~48 000 CZK/month)
- Bonuses: High-performing employees may receive various bonuses. All employees are eligible for an annual discretionary company bonus (~5% of base annual salary). Terms and conditions apply. All figures are pre-tax gross amounts.
- Selection Process: One video interview and one in person (face-to-face) interview with the hiring manager in AT&T offices
- Workplace Location: Initially, you will spend 6 months in the office, including the training period. Post this period, while your primary assignment will be office-based, you can discuss the possibility of hybrid work with your supervisor, subject to approval based on performance and home office conditions. The company reserves the right to call employees back to the office as needed.
- Application: Please upload your CV in English.
Employee Benefits:
- Annual bonus & Annual increase.
- Meal benefit (180CZK electronic meal voucher /100 CZK meal lump).
- Group Risk Life Insurance
- Premium Medical Services (available also for family members for a reduced price).
- Wellness & Leisure time contribution (Benefit Plus Cafeteria).
- MultiSport Card from your leisure points.
- Sickness Compensation Plan
- Pension Plan contribution
- Vacation 25 days
- Service Anniversary Scheme (Extra days off and Non-monetary bonus)
- Family Friendly Benefits
- Volunteering Day
- Employee Assistance Program: Free psychological, legal and financial counseling.
- International Employee Referral Program
- Various discounts
Weekly Hours:
40
Time Type:
Regular
Location:
Brno, Jihomoravsky kraj, Czech Republic
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.
Lead Supply Chain Planning Analyst
AT&T Business Solutions (ABS) is seeking a dynamic and flexible Lead Supply Chain Planning Analyst to join our team. The successful candidate will be responsible for supply and demand planning for ABS hardware. This position requires a proactive and open-minded individual who can effectively coordinate with logistics operations, product managers, and suppliers to ensure accurate forecasting and optimal inventory levels for each product.
Key Responsibilities:
Supply and Demand Planning:
- Develop and maintain accurate demand forecasts for ABS hardware products.
- Analyze historical sales data, market trends, and other relevant factors to predict future demand.
- Create and manage supply plans to meet demand forecasts while minimizing excess inventory.
Inventory Management:
- Monitor inventory levels and ensure they align with demand forecasts.
- Develop strategies to optimize inventory turnover and reduce carrying costs.
- Implement inventory control measures to prevent stockouts and overstock situations.
Collaboration and Coordination:
- Work closely with logistics operations to ensure timely and accurate delivery of products.
- Collaborate with product managers to understand product life cycles and promotional plans.
- Coordinate with suppliers to manage lead times and ensure product availability.
Data Analysis and Reporting:
- Utilize data analytics tools to track and analyze supply chain performance metrics.
- Prepare regular reports and presentations on supply chain performance and improvement opportunities.
- Identify and resolve any discrepancies in supply and demand data.
Continuous Improvement:
- Lead initiatives to improve supply chain processes and enhance efficiency.
- Stay updated on industry best practices and emerging trends in supply chain management.
- Implement new technologies and tools to streamline planning processes.
Education: Minimum Bachelors degree, Masters degree preferred in supply chain management/operations management, data science/analytics, or engineering.
Experience: 8+ years of relevant experience in the areas of supply chain management, data science/analytics.
Supervisory: No.
Qualifications:
- Strong analytical skills and proficiency in data analysis tools (e.g., Excel, SQL, and supply chain software).
- Excellent communication and interpersonal skills.
- Ability to work collaboratively in a cross-functional team environment.
- Strong problem-solving skills and attention to detail.
- Flexibility and openness to adapt to changing business needs.
Preferred Qualifications:
- Experience in the telecommunications or technology sector.
- Proficiency in advanced supply chain planning software (e.g., Relex, Blueyonder, or similar).
- Certification in data analysis
Why Join AT&T Business Solutions:
- Be part of a leading company in the telecommunications industry.
- Work in a dynamic and innovative environment.
- Opportunities for professional growth and development.
- Competitive salary and comprehensive benefits package.
Our Lead Supply Chain Planning Analyst earn between $94,300 – $141,500 of TSR. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Manager-Sales Broadband Loyalty
Overall Purpose: Manages, directs, and supervises the work of a group of telesales or inside sales representatives in an inbound consumer call center who are responsible for selling and up selling the products of the Company and servicing customer accounts.
Key Roles and Responsibilities:
- Directs work activities to achieve volume expected to meet operational goals and unit and revenue objectives.
- Responsible for the daily application of Company and organizational policies and procedures.
- Monitors representatives according to documented standards.
- Provides feedback, coaching, training, motivation, and support to representatives.
- Counsels and advises representatives regarding performance and discipline.
- Makes suggestions and recommendations as to the hiring, firing, advancement, promotion, and other status changes for employees under their supervision.
Education: Bachelors Degree preferred.
Experience: The following experiences are preferred: Call Center processes and metrics, sales, coaching, leading, developing, problem solving, MS Office.
Supervisory: Yes.
Locations: Tustin, CA.
Relocation assistance is not available.
Ready to work 5 days in the office per week
Earn between $55,900 – $83,900 + $19,000 in commissions yearly if all sales goals are met. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and benefits:
- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
- Paid Parental Leave
- Paid Caregiver Leave
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
Lead Data Analysis
Applicants must be authorized to work in the United States on a full-time basis without the need for employer sponsorship now or in the future. AT&T will not hire any applicants for this role who require employer sponsorship now or in the
- Works directly with the client user community and business analysts to define and document data requirements for data integration and business intelligence applications.
- Determines and documents data mapping rules for movement of medium to high complexity data between applications.
- Adheres to and promotes the use of data administration standards.
- Supports data selection, extraction, and cleansing for corporate applications, including data warehouse and data marts.
- Creates and sustains processes, tools, and on-going support structures and processes.
- Extracts and analyzes data from specific applications, systems and/or databases to create reports and provide recommendations based on the analysis of the data.
- Investigates and resolves data issues across platforms and applications, including discrepancies of definition, format and function.
- Creates and populates meta-data into repositories.
- May create data models, including robust data definitions, which may be entity- relationship-attribute models, star, or dimensional models.
- May also create data flow diagrams and process models and integrates models across functional areas and platforms.
- Works closely with DBAs to transition logical models to physical implementation.
- May be responsible for employing data mining techniques to achieve data synchronization, redundancy elimination, source identification, data reconciliation, and problem root cause analysis.
- May also be responsible for quality control and auditing of databases, resolving data problems, and analyzing system changes for quality assurance.
Atlanta, Georgia
Our Lead Data Analysis earn between 130,700.00 – 196,100.00 USD Annual. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and benefits:
- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
- Paid Parental Leave
- Paid Caregiver Leave
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
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