We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite payroll, HR, talent, time, tax and benefits, and a leader in business outsourcing services and analytics.
Associate District Manager
ADP is hiring a Sales Representative, Small Business Services.
- Are you ready to build a rewarding future? Uncapped commissions, lavish incentive trips, and career advancement are some of the ways.
- Do you want to join a Fortune 250 company with industry-leading sales training and the latest sales technology to help you achieve success?
- Are you looking to join a fast-paced, inclusive environment with a culture of collaboration and belonging?
If so, this may be the opportunity you’ve been searching for. Read on and decide for yourself.
In this role, you will work within a defined geographic territory that targets clients and prospects with 1-49 employees. You will identify and sign new clients for payroll, tax, human resources, benefits, and more and sell additional solutions to existing clients. Daily, you will cultivate relationships, set appointments, gather leads from established business partners, assess client or prospect needs to present the best ADP solutions, and spend your time in the field closing business. Don’t worry if you have no prior sales experience; we are known for our high-quality sales training and will teach you how to use the latest sales technology to set you up for success.
Integrity, resilience, positivity, and a “refuse to lose” attitude are must-haves in this job. As with any role in sales, you will experience ebbs and flows. However, challenges should ignite your determination and invigorate you to thrive, not weigh you down. In return, you’ll be rewarded with uncapped commissions, incentive trips, and opportunities to advance your career in a fun and friendly environment — all while gaining serious credibility as part of an industry-leading sales team in a stable and highly respected tech company.
A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We’ve received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. As part of our deep DEI commitment, our CEO has joined the OneTen coalition to create one million jobs for Black Americans within ten years. Learn more about DEI at ADP on our YouTube channel: http://adp.careers/DEI_Videos.
Ready to #MakeYourMark? Apply now!
To learn more about Sales at ADP, watch here: http://adp.careers/Sales_Videos
What you’ll do: Responsibilities
- Grow Our Business While Growing Yours. You will work independently and collaboratively as part of various teams within your assigned geography to close sales, win business, and reach sales goals.
- Turn Prospects into Loyal Clients and Raving Fans. You will implement a sales strategy targeted to decision-makers and business owners to build a network and capture new business.
- Deepen Relationships Across the ADP Family. In addition to selling cloud-based human resources solutions, you will strategically cultivate additional business within existing accounts. But it’s not all business; you will make life-long friendships here.
- Collaborate Daily. You will serve as a trusted advisor, partner, and ADP ambassador to your clients, internal partners, and overall network while demonstrating grace under pressure and the highest ethical standards.
TO SUCCEED IN THIS ROLE: Required Qualifications
- Positive Self-Starter. You have an upbeat, persistent style and the ability to cold call without fear of rejection, manage your time well, and can present your ideas in a clear professional manner on paper, in-person, and over the phone.
- Agile Solution Seeker. You’re a problem solver who can find an answer, or a solution, even in times of fast-paced change.
- Continuous Learner. You’re always learning, growing, and questioning how things were done in the past to make them even better.
- One to two years of prior work experience or internships in Retail, Marketing, Business Development, Food Service, Insurance Sales, or another relevant industry, OR
- Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success.
Bonus points for these: Preferred Qualifications
- Prior quota-carrying experience
- Ability to successfully build a network and effectively use social media for sales
- Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
- Belong by joining one of nine Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
- Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.
- Continuously learn through ongoing training, development, and mentorship opportunities.
- Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
- Balance work and life. Resources and flexibility to more easily integrate your work and your life.
- Focus on your mental health and well-being. We’re here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
- Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
- Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.
What are you waiting for? Apply today!
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Billing Coordinator
Performs business support work. Primarily applicable to roles whose main purpose is to provide service or other functional support to others in the application of business strategy, typically acting as a resource or being part of a business and often clerical process. Uses administrative, data organizing and coordination and/or client service skills to complete work. Performs tasks according to established procedures.
Processes normal and special case order entry as well as roll call and billing activities in accordance with organization policies and processes to meet production and client requirements and SLAs. Files processed sales orders and performs billing deletes as required. Resolves order entry, billing and roll call inquiries and escalations as a support to sales and operations. Prepares daily, monthly, and other periodic billing summary reports and financial statements. Ensures that the billing system is operated and maintained in a manner that efficiently produces accurate bills. Works with systems design to implement new features. Assists with product migrations and other order entry and billing special projects. Identifies opportunities for improvement. Maintains statistics and record issues to help develop a trend analysis and drive improvement. Maintains any documentation for monthly SOX audits for key controls required by management. Develops solutions to billing issues as well as prevention plans. May conduct research and work closely with other teams to help create Root Cause Analysis Documentation. The role is execution orientated.
General Profile: Has developed knowledge and skills through formal training or considerable work experience. Works within established procedures with a moderate degree of supervision.
Education: Typically requires AA – or equivalent in education and experience.
Career Band Criteria:
- Related Experience: Typically requires a minimum of 1 – 2 years.
- Functional Knowledge: Has established skills to perform a range of day-to-day activities.
- Business Expertise: Understands how the assigned duties relate to others in the team and how the team integrates with others in the discipline.
- Leadership: Has no supervisory responsibilities; manages own workload.
- Problem Solving: Recognizes and solves typical problems that can occur in own work area without supervisor approval; evaluates and selects solutions from established options. Geographical scope is typically local (Usually covering one large BU but may also cover several small BU’s inside the geography); it may also cover a limited number of small geographies.
- Impact: Impacts own team through the quality of the services or information provided; follows standardized procedures and practices and receives regular but moderate supervision and guidance
- Interpersonal Skills: Uses communication skills to exchange information.
Group Benefits Account Manager
In this role, you will serve as the single point of contact for a book of business of Group Health Insurance clients. You will own, manage, and service the entire relationship with your clients by serving as a subject matter expert on Employee Benefits, providing proactive, consultative education and support, and ultimately driving exceptional client satisfaction, loyalty, and retention.
The nature of what you do every day will not change – your #1 goal is to manage an assigned book of clients, serving as an insurance/employee benefits expert, providing trusted service and valued insights. Still, every day will be different because the questions you receive will vary, as will the solutions you provide each client. There will be no shortage of new questions you’ll receive, which will keep things interesting, and our top-ranked training will help to set you up for success!
To thrive in this role, you have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.
A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We’ve received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. Learn more about DEI at ADP on our YouTube channel: http://adp.careers/DEI_Videos
Ready to #MakeYourMark? Apply now!
To learn more about Client Services at ADP, watch here: https://adp.careers/Client_Services_Videos
What you’ll do: Responsibilities
What you can expect on a typical day:
- Relationship Management:
- You will serve as the client’s primary contact, acting as a liaison, serving as an internal client advocate.
- Maintain a comprehensive understanding of your dedicated client’s group health portfolio and other ADP services and coordinate communication among various business partners.
- Act as a liaison between clients and ADP, collaborating with other ADP partners including Product Management, Implementation, Payroll, Sales and more.
- Own the client relationship by building trust, rapport, and understanding the insurance needs of your dedicated book of business.
- Provide proactive, personalized, strategic support and act as the primary contact between clients and insurance carriers to ensure a seamless client experience.
- Group Benefit Support & Administration:
- Continually provide insurance expertise to your clients by managing benefit renewals, supporting Open Enrollment, and preparing quote proposals & benefit guides.
- Assist clients in the design and implementation of their employee benefits programs, including group health, dental, vision, life, disability insurance and other ancillary coverages.
- Handle all aspects of benefits renewals, including negotiating with carriers to secure the best rates and terms for clients.
- Conduct virtual meetings with clients to review their benefits plans and make recommendations for improvements or changes.
- Resolution support for benefit service issues such as enrollments, carrier billing, coverage, and claims.
- Maintain accurate and up-to-date records of all client interactions, benefits plans, and compliance documentation.
- Client Retention:
- Maximize client retention by working with clients, carriers, and external ADP partners to resolve issues that may impact the client relationship.
- You will proactively ensure client satisfaction through regular touchpoints soliciting feedback on existing group health benefit offerings and future needs, acting as appropriate (ie: quoting, upselling, remarketing).
- You’ll ensure appropriate utilization and consistent execution of tools, communications, processes, client retention activities, and metrics.
TO SUCCEED IN THIS ROLE: Requirements
- At least 2-3 years of related insurance experience
- Life & Health Insurance Producer License
A college degree is great but not required. What’s more important is having the skills to do the job.
Bonus points for these: Preferred Qualifications
- Previous insurance industry experience with a brokerage or agency environment
- Experience with Benefits Administration platforms: Ease, Employee Navigator, Flock
- Experience with insurance quoting platforms: Zywave
- Relationship/Account management experience
- Demonstrated proficiency in managing client relationships with multiple products.
- Extensive experience building relationships and understanding a client’s needs.
- Prior experience managing service recovery.
- Expert knowledge of ADP’s infrastructure and ADP’s traditional and new product/services in business processing and outsourcing
YOU’LL LOVE WORKING HERE BECAUSE YOU CAN:
- Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
- Belong by joining one of our Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
- Grow your career in an agile, dynamic environment with plenty of opportunities to progress.
- Continuously learn through ongoing training, development, and mentorship opportunities.
- Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
- Focus on your mental health and well-being. We’re here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
- Join a company committed to giving back and generating a lasting, positive impactupon the communities in which we work and live.
- Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.
Client Service & Product Support Specialist
- Are you ready to join a company offering career advancement opportunities throughout your career journey?
- Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?
- Are you seeking an inclusive environment with a culture of collaboration and belonging?
If so, this may be just the opportunity you’ve been searching for!
In this role, you will provide consistent, high-quality tax service to ADP clients. In addition to tax deposits and filing, you will serve as ADP’s front-line for solving clients’ challenges, including issue resolution, answering questions, helping clients, and more. Depending on your specific team or role, you will be providing support using phone, email, or chat-based communication.
To thrive in this role, you must be comfortable working in a metrics-driven environment as part of a structured day. Adaptability, empathy, self-motivation, and organization are must-haves in this job. You will need to balance your workload, handle back-to-back inquiries, and focus on what is important. In return, you can expect job satisfaction by being the one person who saves the day for our clients.
A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We’ve received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. Learn more about DEI at ADP on our YouTube channel: http://adp.careers/DEI_Videos
Ready to #MakeYourMark? Apply now!
To learn more about Client Service at ADP, visit https://jobs.adp.com/teams-roles/client-service/
What you’ll do:
- Be the Tax Expert. You will assist clients with tax deposits and filing. You may also manage inquiries from state and federal agencies.
- Be a Trusted Advisor and Problem Solver. You will use a breadth of expertise to help ADP’s clients solve problems by taking a broad perspective to resolve issues and provide solutions.
- Build Relationships. You will build relationships with clients using the phone, email, and/or chat, where you will strive to exceed client expectations in every interaction. You hold yourself to the highest ethical standards and live ADP’s core value of “Integrity is Everything.”
- You will leverage your ADP product & services knowledge to provide solutions to issues and questions and help build client understanding around our products’ value. You will turn client input into recommendations for ADP leadership on best practices and solutions training.
- Demonstrate Client Focus. You place a strong focus on client satisfaction. You will assist clients to troubleshoot and resolve payroll and tax issues in a timely and professional manner.
TO SUCCEED IN THIS ROLE:
- You have at least two years of client service and/or call center experience OR a minimum of four years of Insurance/Financial Institution experience.
- Over the phone and in writing, your communication style is clear and easy for our clients to understand and act on. You will need to communicate clearly and quickly to summarize a problem and explain a solution.
- You must be proficient in using Microsoft Office tools, including Outlook, Word, and Excel, as well as have excellent analytical and time management skills.
A college degree is great but not required. What’s more important is having the skills to do the job. If you don’t have a college degree, other acceptable experience could include:
- Experience noted above OR
- Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you have developed and are excited to provide an environment where you can continue to make a meaningful impact.
BONUS POINTS FOR THESE:
- At least three years of Payroll Tax experience is preferred.
YOU’LL LOVE WORKING HERE BECAUSE YOU CAN
- Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
- Belong by joining one of our Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
- Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.
- Continuously learn. Ongoing training, development, and mentorship opportunities for even the most insatiable learner.
- Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
- Balance work and life. Resources and flexibility to more easily integrate your work and your life.
- Focus on your mental health and well-being. We’re here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
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