Axon was founded in 1993 by Rick Smith after two of his friends were shot and killed in a road rage incident. Rick believed the way to solve problems permanently and deeply was through technological change.
Data Solutions Engineer
Join Axon and be a Force for Good.
At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Your Impact
Axon’s Data and Integrations Team is looking for a Data Solutions Engineer II to create and maintain pipelines on the data integration, management, and analytics platform alongside Axon’s newest public safety technology products. This platform will automate officer’s workflows and offer law enforcement administrators and crime analysts flexible access to key crime data, decision support, state and federal crime reports, and criminal investigation insights.
Axon has lead the global effort to protect life and through electric weapons, body cameras, a number of real-time sensors, public safety software products and AI tools. Axon is uniquely positioned to tie together every aspect of an incident in order to help law enforcement agencies better prepare for what might happen, respond efficiently and effectively, deliver justice, ensure the well being of their officers, and increase the safety of communities. Working together with our customers and product teams, you will build the foundation for Axon’s outcome-oriented data efforts.
What You’ll Do
Location: Must be based from a US-based Axon hub site (Atlanta, Boston, Denver, San Francisco, Scottsdale, or Seattle metro areas)
Reports to: Data Solutions Engineering Manager
Direct Reports: 0
- Develop and maintain pipelines on Axon’s system integration, data integration, management, and analytics solutions.
- Develop and maintain automated processes that support Axon’s product deployment and evolution at scale.
- Possible projects could include DataStore Deployment, Integration Configuration/Testing, and Data Conversion.
- This particular position will have a heavy focus on Integration Configuration, Deployment, and Testing.
- Partner with internal teams and agencies to make public safety data accessible and actionable.
- Influence peers, advise leaders, coach and mentor junior team members.
- Facilitate cross-team collaboration among engineers, customer solution architects, technical program managers, and business analysts.
What You Bring
- Bachelor’s Degree in a technical or quantitative field, OR graduate of coding boot camp OR 3+ years of technical experience in related field
- Experience developing and maintaining customer production systems
- Experience working with and writing T-SQL Queries
- Proficiency in at least one scripting language, Python, Bash, or similar
- Experience working with and interpreting JSON and XML
- Familiarity using API REST clients to perform tests (Postman, Insomnia, etc.)
- Familiarity working with YAML for purposes of configuring builds and releases
- Experience and understanding of deploying hardware agnostic software to cloud hosts
- Experience with container-based platforms such as Docker and Kubernetes
- Backend engineering experience (Java, Scala, C++, or similar) is a plus
- Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information
Benefits that Benefit You
- Competitive salary and 401k with employer match
- Discretionary time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Development Programs
- And yes, we have snacks in our offices
Deal Enablement Specialist
Join Axon and be a Force for Good.
At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Your Impact
As a Deal Enablement Specialist supporting the US Public Sector team, you will play a critical role in accelerating revenue growth by improving the efficiency, accuracy, and strategic quality of deal execution. You will partner with Account Executives across key stages of the sales lifecycle — structuring pricing, modeling ROI, and providing program comparisons — helping close mission-aligned deals that deliver real value to public safety agencies. This role offers a dynamic opportunity to influence high-impact outcomes, gain cross-functional exposure, and build deep expertise in strategic deal-making within a fast-paced, purpose-driven organization committed to protecting life.
What You’ll Do
Location: This role is based out of our Scottsdale, AZ office and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Mondays through Thursdays, with the flexibility to work remotely on Fridays, unless there is an approved workplace accommodation. We believe that connection fuels innovation, and our in-office culture is designed to foster meaningful teamwork, mentorship, and shared success.
Reports to: Senior Director, Strategy & Enablement
Direct Reports: None
- Partner with Account Executives to structure pricing options, model ROI, and provide program comparisons for customer conversations
- Summarize contractual debits/credits based on existing contracts to inform deal strategy.
- Coordinate with cross-functional stakeholders, primarily Quoting, to ensure deal structure accuracy.
- Help structure pricing options that are aligned with customer needs and revenue growth.
- Convert internal quotes into compelling, customer-facing pricing presentations that emphasize value and ROI.
- Review final quotes to confirm alignment with customer requirements and Axon’s internal policies, proactively flag discrepancies, and partner with Legal and Finance to resolve redlines and blockers to closure.
- Identify process bottlenecks and propose targeted improvements that reduce friction and improve deal throughput, while contributing to team-level documentation and enablement efforts.
- Document best practices, develop deal templates, and train sales teams on process updates and policy changes.
- Drive adoption of scalable tools and frameworks (e.g., pricing calculators, program comparisons, ROI models) that reduce reliance on manual processes.
- Manage simultaneous priorities while maintaining attention to detail under tight deadlines, especially during quarter-end surges.
What You Bring
- 3–5 years of experience in deal desk, revenue operations, contract management, sales support, or similar function in a B2B technology company.
- Proven experience supporting complex sales cycles involving multiple stakeholders, pricing strategies, and commercial finance coordination.
- Proficient in Excel and familiarity with Salesforce
- Demonstrated ability to independently manage priorities, meet deadlines, and flag risks early across concurrent deals.
- Solid cross-functional communication skills and a commitment to Axon’s values of join forces, be obsessed, boldly go, and aim far.
Benefits that Benefit You
- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
- And yes, we have snacks in our offices
Manager, Technical Support
Join Axon and be a Force for Good.
At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Your Impact
As a Manager of Technical Support you will help drive key strategic decisions to improve the 24 x 7 technical support experience. You will join an environment that favors agility, initiative, and creative thinking. We genuinely love what we do and are looking for you who share this passion. Come work with us in a dynamic environment in which you’ll use your passion, technical experience, and strong problem-solving skills.
What You’ll Do
Location: Onsite in Scottsdale AZ at HQ
Reports to: Sr. Manager, Customer Support
Direct Reports: 10-15 Technical Support Representatives, 1 Team Lead
- Develop procedures and policies for better handling of customer correspondence and customer complaints
- Monitor business and process metrics to measure and manage technical support & customer service effectiveness
- Review top issues & trends from Salesforce, JIRA, and other systems to identify opportunities for improvement & training
- Oversee and maintain the Technical Support team across multiple cities & countries
- Maintain in-depth working knowledge of the company’s products, systems and processes
- Schedule meetings with the internal teams to discuss and resolve technical failures/customer concerns
- Manage hiring, training, retention and performance of the support teams
- Act as the Voice of the Customer across the organization
- Identify new tools and technologies to better serve the customer
- Monthly & Quarterly reviews of metrics and customer focused OKRs
- Daily issue triage and escalation handling
- Provide leadership and guidance in managing, monitoring, measuring and improving the Customer Support experience
- 1:1s with direct management team
What You Bring
- Bachelor’s Degree or equivalent work experience
- 5+ years of experience in a customer facing role
- 3+ years of experience of managing customer support teams or relevant Axon Customer Support experience
- 2+ years of experience working with incident ticketing / tracking systems
- Excellent communication and negotiation skills
- Technology/software/SaaS industry experience
- Superb attention to detail, strong planning and organization skills, and the ability to multi-task, prioritize and deliver in a fast-paced, dynamic environment
- Must be experienced and comfortable working in a fast-paced entrepreneurial environment and able to deal well with change and ambiguity
- Experience with Network elements, Protocols, Services and Transport layer, firewalls, load balancers, IDS, routers, switches, VLAN and Internet working protocols (BGP) is preferred
- Networking certifications a plus
- Experience with call center technology, including ACD, workforce management agent productivity tools, and quality management tools
- Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information.
Benefits that Benefit You
- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
- And yes, we have snacks in our offices
Business Development – Customer Relations Director
Join Axon and be a Force for Good.
At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Location: Europe Remote
Your Impact
The Business Development – Customer Relations Director plays a pivotal role in supporting Axon’s international growth. Working closely with Public Safety Customers and the Axon Sales team, this role is responsible for managing and advancing strategic sales opportunities, building strong customer relationships, and ensuring seamless execution across quoting, communications, and internal processes.
You will act as a key connector between the customers, internal stakeholders, and the broader European team to drive revenue, enhance customer experience, and grow Axon’s market share in Europe.
What You’ll Do
- Develop and execute strategic engagement plans targeting key senior officials and leaders within international police services across Europe, the Middle East, and Asia.
- Build and nurture influential relationships with key decision-makers to promote Axon’s value propositions, ecosystem integrations, and cloud services.
- Collaborate closely with cross-functional teams, including Sales, Marketing, Product Development, and Legal, to ensure alignment and support for engagement initiatives.
- Serve as a trusted advisor to senior officials, providing insights and guidance on leveraging Axon’s solutions to enhance operational effectiveness and drive positive outcomes.
- Represent Axon at industry events, conferences, and forums to showcase our capabilities and thought leadership in cloud-based law enforcement technology.
- Monitor market trends, competitive dynamics, and regulatory developments to inform engagement strategies and identify new opportunities for growth.
- Track and report on engagement activities, including key milestones, outcomes, and performance metrics, to senior leadership and stakeholders.
What You Bring
- Experience in sales operations & strategy
- Experience in enterprise technology, SaaS, or public sector-focused solutions preferred
- Excellent communication, relationship-building, and stakeholder management skills
- Ability to manage multiple priorities in a fast-paced, matrixed global environment
- Proven experience supporting or co-owning complex sales cycles and quoting processes
- Comfortable working cross-functionally with sales, legal, finance, and delivery teams
- Self-motivated, detail-oriented, and results-driven
- Experience working with or alongside system integrators or channel partners is highly desirable
- Experience working as European Public Safety Executive – Preferred
- Experience engaging with EuropCop or experience working within EuroCop – Preferred
Deal Desk Analyst
Join Axon and be a Force for Good.
At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Your Impact
As a Deal Enablement Specialist supporting the US Public Sector team, you will play a critical role in accelerating revenue growth by improving the efficiency, accuracy, and strategic quality of deal execution. You will partner with Account Executives across key stages of the sales lifecycle — structuring pricing, modeling ROI, and providing program comparisons — helping close mission-aligned deals that deliver real value to public safety agencies. This role offers a dynamic opportunity to influence high-impact outcomes, gain cross-functional exposure, and build deep expertise in strategic deal-making within a fast-paced, purpose-driven organization committed to protecting life.
What You’ll Do
Location: This role is based out of our Scottsdale, AZ office and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Mondays through Thursdays, with the flexibility to work remotely on Fridays, unless there is an approved workplace accommodation. We believe that connection fuels innovation, and our in-office culture is designed to foster meaningful teamwork, mentorship, and shared success.
Reports to: Senior Director, Strategy & Enablement
Direct Reports: None
- Partner with Account Executives to structure pricing options, model ROI, and provide program comparisons for customer conversations
- Summarize contractual debits/credits based on existing contracts to inform deal strategy.
- Coordinate with cross-functional stakeholders, primarily Quoting, to ensure deal structure accuracy.
- Help structure pricing options that are aligned with customer needs and revenue growth.
- Convert internal quotes into compelling, customer-facing pricing presentations that emphasize value and ROI.
- Review final quotes to confirm alignment with customer requirements and Axon’s internal policies, proactively flag discrepancies, and partner with Legal and Finance to resolve redlines and blockers to closure.
- Identify process bottlenecks and propose targeted improvements that reduce friction and improve deal throughput, while contributing to team-level documentation and enablement efforts.
- Document best practices, develop deal templates, and train sales teams on process updates and policy changes.
- Drive adoption of scalable tools and frameworks (e.g., pricing calculators, program comparisons, ROI models) that reduce reliance on manual processes.
- Manage simultaneous priorities while maintaining attention to detail under tight deadlines, especially during quarter-end surges.
What You Bring
- 3–5 years of experience in deal desk, revenue operations, contract management, sales support, or similar function in a B2B technology company.
- Proven experience supporting complex sales cycles involving multiple stakeholders, pricing strategies, and commercial finance coordination.
- Proficient in Excel and familiarity with Salesforce
- Demonstrated ability to independently manage priorities, meet deadlines, and flag risks early across concurrent deals.
- Solid cross-functional communication skills and a commitment to Axon’s values of join forces, be obsessed, boldly go, and aim far.
Benefits that Benefit You
- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
- And yes, we have snacks in our offices
