BigBasket Top Latest Jobs 🔥 Apply Now 👆 before its expired

It is a registered company with the name Supermarket Grocery Supplies Pvt. Ltd. As of January 2023, the company operates in more than 30 cities in India and processes around 15 million orders per month. According to Bloomberg News, BigBasket is considering an initial public offering by 2025 as part of its growth plans.

Customer Support Specialist

About the job

We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software.  Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

Responsibilities

  • Respond to customer queries in a timely and accurate way, via phone, email or chat
  • Identify customer needs and help customers use specific features
  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Monitor customer complaints on social media and reach out to provide assistance
  • Share feature requests and effective workarounds with team members
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share with our Product, Sales and Marketing teams
  • Assist in training junior Customer Support Representatives

Requirements

  • Experience as a Customer Support Specialist or similar CS role
  • Familiarity with our industry is a plus
  • Experience using help desk software and remote support tools
  • Understanding of how CRM systems work
  • Excellent communication and problem-solving skills
  • Multi-tasking abilities
  • Patience when handling tough cases
  • BSc in Information Technology or relevant diploma

Delivery Boy/Delivery partner

About the job

Company Description

Established in 2011, bigbasket – a Tata Enterprise, is India’s largest online supermarket serving over 13 million customers across 60+ cities and towns. With a diverse range of services like bigbasket, bbnow, bbinstant, bbdaily, and more, we strive to simplify grocery shopping and enhance customer experience.  Committed to creating a people-centric work environment, we value humility, transparency, integrity, and respect to foster a culture of excellence. As a customer-focused organization, we prioritize delivering top-notch service while empowering our employees with responsibility and ownership.

Role Description

This is a full-time on-site role for a Delivery Partner at bigbasket.com, located in Pune. As a Delivery Partner, you will be responsible for providing efficient and timely delivery services to our customers. This role involves ensuring the safe and secure transportation of goods, maintaining high levels of customer service, and managing logistics effectively on a day-to-day basis.

Qualifications

  • Customer Service and Training skills
  • Food & Beverage knowledge
  • Logistics Management and Transportation expertise
  • Experience in delivery services or related field
  • Excellent communication and interpersonal skills
  • Ability to work efficiently in a fast-paced environment
  • Knowledge of Pune city roads and geography
  • High school diploma or equivalent

Global IT Software Engineer Specialist

BCG pioneered strategy consulting more than 50 years ago, and we continue to innovate and redefine the industry. We offer multiple career paths for the world’s best talent to have a real impact on business and society. As part of our team, you will benefit from the breadth and diversity of what we are doing today and where we are headed next. We count on your authenticity, exceptional work, and strong integrity. In return we are committed to supporting you in discovering the most fulfilling career journey possible-and unlocking your potential to advance the world. Our team called Global Services (GS) provides corporate support to business areas such as Finance, Legal, HR, Marketing and IT. This diverse team of experts, operators and specialists represent all levels from Partner to entry level staff, operating across the globe in multiple countries. Global Services is in short, the backbone of BCG.

What You’ll Do

You will be primarily responsible for quality assurance activities for digital products which support our Source to Pay (S2P) function, focusing on Supplier Onboarding, Buying and invoicing. Product focus will be the Coupa platform but will also extend to SAP S/4 Hana, APIs, plus other custom and purchased tools serving the needs of BCG’s Finance organization. You will work closely with your agile squad team members to understand business and non-functional requirements, create, and execute test cases, and track defects. You will also provide knowledge transfer to the operations team.

What You’ll Bring

  • Minimum of a Bachelor’s degree in Information Systems, Business, Accounting or Finance
  • Minimum of 5 years of experience in
    • Writing test scenarios, test cases, test execution and defect reporting
    • Various types of testing – functional testing, system testing, integration testing and regression testing
    • Using Test management Tool such as Zephyr is preferred
    • Using test automation suites such as Smart Bear – TestComplete, Selenium, UFT, etc., plus experience writing automated end-to-end tests (preferred)
  • Established knowledge of finance/accounting processes
  • Experience creating testing artifacts and testing deliverables
  • Experience with test script automation is preferred
  • Experience in working with distributed web development teams in an agile context

Who You’ll Work With

A dynamic group of cross-functional global agile team-members representing Accounting, Finance, IT, and Change Management at all levels of their career. You will also support BCG users across the organization.¿

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.

BCG is an E – Verify Employer. Click here for more information on E-Verify.

Senior – Digital Government Advisory

About KPMG in India

KPMG entities in India are professional services firm(s). These Indian member firms are affiliated with KPMG International Limited. KPMG was established in India in August 1993. Our professionals leverage the global network of firms, and are conversant with local laws, regulations, markets and competition. KPMG has offices across India in Ahmedabad, Bengaluru, Chandigarh, Chennai, Gurugram, Jaipur, Hyderabad, Jaipur, Kochi, Kolkata, Mumbai, Noida, Pune, Vadodara and Vijayawada.

KPMG entities in India offer services to national and international clients in India across sectors. We strive to provide rapid, performance-based, industry-focused and technology-enabled services, which reflect a shared knowledge of global and local industries and our experience of the Indian business environment.

Should having expereince in data analyst profile

Equal employment opportunity information

KPMG India has a policy of providing equal opportunity for all applicants and employees regardless of their color, caste, religion, age, sex/gender, national origin, citizenship, sexual orientation, gender identity or expression, disability or other legally protected status. KPMG India values diversity and we request you to submit the details below to support us in our endeavor for diversity. Providing the below information is voluntary and refusal to submit such information will not be prejudicial to you.

Qualifications

Btech

Updated: November 28, 2024 — 11:57 am

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