Blinkit is India’s largest and most convenient hyper-local delivery company, which enables you to order grocery, fruits & vegetables, and other daily essential products, directly via your mobile or web browser.

CRM Executive

Experience – 2-4 years

Role and Responsibilities

• Plan and manage the CRM calendar to ensure timely communication with customers.
• Schedule and execute notifications, WhatsApp messages, and email campaigns.
• Track, analyze, and report the performance of CRM communications.
• Collaborate with category teams to ensure effective execution of monetization-related notifications.
• Optimize engagement and customer retention through data-driven insights and timely actions.

Customer Support Specialist

We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software. Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

Responsibilities

• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Identify customer needs and help customers use specific features
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
• Update our internal databases with information about technical issues and useful discussions with customers
• Monitor customer complaints on social media and reach out to provide assistance
• Share feature requests and effective workarounds with team members
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share with our Product, Sales and Marketing teams
• Assist in training junior Customer Support Representatives

Requirements

• Experience as a Customer Support Specialist or similar CS role
• Familiarity with our industry is a plus
• Experience using help desk software and remote support tools
• Understanding of how CRM systems work
• Excellent communication and problem-solving skills
• Multi-tasking abilities
• Patience when handling tough cases
• BSc in Information Technology or relevant diploma

Staff Product Designer

As the Staff Product Designer, We’re looking for a creative visionary and a pragmatic problem-solver, with a strong focus on user-centered design. You’ll play a pivotal role in crafting great design outputs and guiding the design team. You’ll collaborate with cross-functional teams, from engineering, business, and marketing to be the customer’s voice and drive the right user experiences that are beautiful and highly functional. You’ll directly impact shaping our product’s visual language, interaction patterns, and overall user experience while mentoring a team of talented designers.

What You’ll Do

• Innovate & Elevate: Stay on top of design trends and emerging technologies, bringing fresh ideas that push the boundaries of user experience on B2C platforms.

• Product Design Ownership: Drive design from concept to execution for our B2C platform, ensuring every pixel, interaction, and user flow is optimized for clarity, ease, and engagement.

• Design Thinking: Find directions for bringing in the best user experience across multiple touchpoints, ensuring alignment with business goals and user needs.

• User-Centered Approach: Conducting user research, and usability testing, to back all your designs. Advocate for users and ensure their needs are at the center of all product decisions.

• Cross-Functional Collaboration: Work closely with Product Managers, Engineers, and other stakeholders to define product roadmaps, iterate on designs, and refine user interfaces.

• Team Leadership & Mentorship: Lead, mentor, and inspire a growing team of designers. Foster a collaborative, innovative, and growth-oriented environment while encouraging individual creativity.

• Design Systems & Consistency: Establish and maintain design systems, ensuring consistency across products and platforms while adapting to new opportunities for innovation.

Who You Are

• Experienced: 6-8 years of experience in product design, with a strong focus on B2C platforms (mobile and web), designing for large-scale, consumer-facing products.

• Design Visionary: You have a deep understanding of design principles, and you can translate user needs and business goals into intuitive, visually appealing solutions.

• Leadership Mindset: Proven experience mentoring design teams fostering collaboration and innovation while meeting deadlines.

• UX & UI Expertise: Strong skills in wireframing, prototyping, user flows, interaction design, and UI design. You’ve worked on the full product design lifecycle.

• Research-focused: Comfortable conducting user research (interviews, testing, analytics) to shape your design process and validate ideas.

• Toolset Pro: Mastery of design tools like Figma and other industry-standard software.

• Data-Informed Decision Maker: Ability to use data and user feedback to iterate on designs and make informed decisions.

• Passionate About Consumers: A natural curiosity about how people interact with digital products and a desire to create memorable, delightful experiences for users.

Why You’ll Love Working Here

• Collaboration: Work with a dynamic, cross-disciplinary team of engineers, product managers, and marketers who share your passion for innovation.
• Growth: We’re growing rapidly, and we’ll support your professional development with opportunities to learn, grow, and take on new challenges.
• Culture: We foster a collaborative, inclusive, and creative environment (OneNykaa) where your voice is heard, and your ideas matter.

How Our Team Looks

Product Designers

Our Product Designers focus on delivering the best experience for customers across all of our verticals. They pour energies in keeping the result simple and focus on an iterative user-centered design process to develop products.

Visual Design, Illustrator, and Motion Graphics

Our creative team of UI, visual designers, and illustrators help to shape our product into pixel-perfect and delightful solutions. They work independently and cooperatively on multiple projects with product designers translating strategic direction into high-quality design.

User Experience Research

Our UX research team studies and then uses insights to enhance the overall design process. This helps to prioritize ideas and features, articulate user stories, and make informed decisions on how the product will work and look best for our customers.

UX Writing

At Nykaa, we give immense focus to user-centric content strategy and copy. Our UX writers consistently push the boundaries of what is possible.

Internal Tools Design

Our experts create the technology that enables Nykaa to learn quickly and scale easily. They build frameworks, capabilities, and platforms, supporting rapid growth for our users and businesses.

Design Operations

With dedicated program managers, we try to improve our practices in terms of tools, workflow, learning, collaboration, and culture.

We’re a close-knit group of 30+ passionate and creative folks, from a diverse set of backgrounds and cultures who take pride in Nykaa’s intrapreneurial culture. We’re looking for intelligent, self-driven, and passionate people to help make our vision a reality. This is a role for a creative individual with excellent aesthetic judgment and willingness to collaborate within a team environment.

If a fast-paced work environment and deep problem-solving are what excite you, we would love to have you in our team.

Principal Product Manager

You will be responsible for driving the vision, strategy, and execution of our Nykaa Enterprise Solution. The ideal candidate should have a minimum of 6 years of experience in product management, with a strong background in ecommerce and building SAAS platforms. In this role, you will get to work across the length and breadth of the ecommerce platforms: Catalog, User Identity, Discovery, Cart, Checkout, Order Management and Warehouse Management, building capabilities for our Domestic and International brands. You will work closely with cross-functional teams, including business stakeholders, Engineering, QA, Data Science, Ops, Finance and Accounting to deliver a world-class Ecommerce experience for our brands.

Responsibilities:

• Develop and drive the product strategy and roadmap for Nykaa Enterprise in alignment with business goals and customer needs.
• Collaborate with Brands, Business Teams, Engineering, QA, Data science, and UX design teams to define and execute features
• Conduct market research, competitor analysis, and user feedback analysis to identify opportunities and trends in Ecommerce SAAS platforms and apply insights to make informed product decisions.
• Define and track key shopping funnel performance metrics such as conversion rates, click-through rates, and user engagement, and continuously optimize the shopping experience based on data-driven insights.
• Work closely with platform teams to build and enhance the solutions based on our brand customer requirements.
• Collaborate with internal and external stakeholders to integrate third-party data sources, tools, and APIs to enhance the search experience and drive innovation.
• Partner with UX/UI designers to create intuitive and visually appealing search interfaces that improve discoverability and user engagement.
• Collaborate with business stakeholders to identify and implement monetization opportunities within the search experience, such as sponsored search results or personalized recommendations.
• Drive cross-functional coordination and communication to ensure timely and successful execution of search-related projects, including coordinating with engineering teams on technical implementation and testing.

Requirements:

• Minimum of 6 years of experience in product management
• Strong understanding of search technologies, algorithms, and data science principles, with a proven track record of delivering successful SAAS Platform capabilities.
• Experience working in mid to large organizations, preferably in the e-commerce or SAAS Platform technology sector.
• Strong analytical and quantitative skills, with the ability to derive insights from data and make data-driven decisions.
• Experience working in an Agile/Scrum development environment and ability to effectively manage multiple priorities and projects simultaneously.
• Excellent communication and collaboration skills, with the ability to influence and work effectively with cross-functional teams and stakeholders.
• Passion for user-centric design and a customer-first mindset, with a keen eye for detail and a commitment to delivering exceptional user experiences.
• Proven ability to hire, lead and motivate teams, driving results in a fast-paced and dynamic environment.
• Knowledge of the beauty & fashion industry, including trends, consumer behavior, and competitive landscape, is a plus.