Booking Holdings is the world’s leading provider of online travel and related services, provided to consumers and local partners in more than 220 countries and territories through five primary consumer-facing brands: Booking.com, Priceline, Agoda, KAYAK and OpenTable, as well as through a network of subsidiary brands

Sr. Commercial Operations Specialist (Hybrid, Stamford Office)

KAYAK, part of Booking Holdings (NASDAQ: BKNG), is the world’s leading travel search engine. With billions of queries across our platforms, we help people find their perfect flight, stay, rental car, cruise, or vacation package. We’re also transforming the in-travel experience with our app and new accommodation software. For more information, visit www.KAYAK.com.

As an employee of KAYAK, you will be part of a global network that includes OpenTable and KAYAK’s portfolio of metasearch brands including Swoodoo, checkfelix, momondo, Cheapflights, Mundi and HotelsCombined. Many employees are dedicated to one brand, but we all have the benefit of using each others strengths and insights. Together, we’re able to help people experience the world through dining and travel.

KAYAK is seeking a highly-motivated Senior Specialist in Commercial Operations, who will support our commercial activities globally, advancing projects and initiatives as part of the Core Operations team unit, and supporting our account management with maintaining business relationships across airline, hotel, car and vacation clients.

To be successful you have a deep interest in consumer behavior, superior analytical skills and the ability to work closely with KAYAK’s stakeholders in engineering, product, and business operations teams. You are a self-starter and able to thrive in an agile, dynamic and data-driven environment.

In this role, you will:

• Support operations team managers with foundational projects with scope to manage your own initiatives
• Optimize, document and improve processes / tools and develop standard practices
• Maintain ongoing updates of documentation used at KAYAK
• Assess, plan and drive-through projects to benefit KAYAK’s product and users and enhance partner relationships
• Develop strong relationships with the KAYAK commercial, analytics, engineering, finance, and business operations teams
• Coordinate project efforts across the global commercial team and clearly communicate progress of projects and roadmap to internal stakeholders
• Use data analysis and presentation tools to advance commercial priorities with other KAYAK teams
• Become fluent in KAYAK systems and tools to support the wider Commercial team
• Support accounts owners. Reporting, tracking, billing, day-to-day operations, optimization, etc.

Please apply if:

• Embody the KAYAK ethos – Be Bold, Love Numbers, Win As One
• 3+ years of relevant meaningful experience (account management and travel industry experience is a plus).
• Strong analytical and problem-solving skills are a must (advanced excel and powerpoint is a plus)
• Excellent communication and presentation skills combined with strong attention to detail
• Experience with business problem solving, contracting and negotiating is crucial
• Technical background and/or relevant online experience is a plus
• A self-starter who is able to work independently and navigate across a global organization
• Demonstrated ability to manage complex, multi-faceted relationships, with both internal and external stakeholders
• Good business nous – understand what is going on in the competitive landscape and how that applies to our business
• Comfortable multitasking and balancing a range of projects
• Good sense of humor and excels in working with an unstructured, fast-paced environment
• Be a team player, with experience in global stakeholder management – ability to effectively liaise with a cross-functional team of technical experts, marketers, and senior KAYAK teammates across multiple locations, levels and timezones

Benefits

• Generous paid vacation
• Day off on your birthday!
• Company matched retirement plans
• Health, dental and vision insurance plans
• Flexible Spending Accounts
• Headspace Subscription
• Drinks, coffee, snacks, games etc.
• Weekly Catered Lunches
• Universal Paid Parental Leave

There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. The range for this United States located role is $70,000-$80,000.

In addition to a competitive base salary, roles are eligible for additional compensation and benefits including: annual cash bonus; health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave and benefits.

Diversity and Inclusion

We aspire to have a workplace that reflects all of the diverse communities we serve. We know that when we have diverse teams we produce more creative ideas, products, and better outcomes for our team members. OpenTable/KAYAK is proud to be an Equal Opportunity Employer, and we welcome and encourage candidates from all backgrounds and experiences to apply for roles on our team. Whoever you are, just be you.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job responsibilities, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Market Manager

This role is eligible for our hybrid work model: Two days in-office.

 

Whether it’s hotels, rental cars, flights, cruises or packages, our Lines of Business develop the relationships we need to generate great deals and then get them to Priceline and Agoda customers  so they can experience all the moments that matter to them.

 

Why this job’s a big deal:

As a Market Manager, your key objective is to maintain and grow Priceline’s network of hotel partnerships and accommodation supply inventory through building, establishing and strengthening account relationships. The Market Manager uses their knowledge of the travel industry, and their experience in sales negotiation, revenue management and data analysis, to increase revenue by optimizing Priceline’s hotel partnerships. Additionally, as a Market Manager you will identify trends, optimize pricing, ensure content competitiveness, and use data to secure business wins that satisfy consumer demand and improve hotel bookings on Priceline.com and Agoda.com websites.

 

In this role you will get to:

• Build strong hotel supplier relationships and effectively communicate Priceline and Agoda’s value proposition to grow bookings, room nights and revenue in assigned portfolio
• Evaluate market trends, partner performance, and competitor landscape to ensure the competitiveness of Priceline and Agoda’s products
• Analyze data to identify business growth opportunities across assigned portfolio
• Conduct ongoing reviews of production with hotel accounts and present strategic recommendations to optimize Priceline and Agoda accommodation availability, content competitiveness and hotel performance, using a consultative approach
• Prioritize, plan and implement effectively to meet/exceed defined targets and goals
• Identify, prioritize, negotiate, contract and onboard non-participating hotels, ensuring favorable terms and conditions
• Research and troubleshoot pricing and availability competitiveness issues preventing hotels from optimizing booking performance
• Educate and train hotel partners on Priceline and Agoda systems, tools, programs and reporting
• Collaborate with internal partners to execute business initiatives and drive market strategy
• Prepare presentations and materials to present at both external and internal meetings
• Represent Priceline and Agoda in assigned market(s), participate in industry organizations and events, and establish relationships with key local influencers

 

Who you are:

• Bachelor’s degree or equivalent, in any relevant field
• 4+ years professional experience in sales; travel industry experience preferred
• Demonstrated success acquiring & building long term customer relationships
• Strong sales negotiation skills and ability to creatively “think on the fly” when negotiating with hotel partners
• Excellent interpersonal skills and ability to influence external and internal stakeholders
• Hungry, determined, motivated, solution-oriented, and results-focused
• A great teammate with demonstrated leadership skills, a professional “get it done” attitude, and strong work ethic
• Ability to multitask effectively, change gears quickly, and thrive in a dynamic, fast-paced environment
• Strong critical thinking, data analysis and data visualization skills
• Possesses self-awareness, a sense of curiosity and a growth mindset
• Comfortable in two-way feedback culture and challenging the status quo
• Flexibility to travel up to 30% for partner/market visits and team meetings
• Illustrated history of living the values necessary to Priceline: Customer, Innovation, Team, Accountability and Trust.
• The Right Results, the Right Way is not just a motto at Priceline; it’s a way of life. Unquestionable integrity and ethics is essential.

 

There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. In addition to a competitive base salary, certain roles may be eligible for an annual bonus and/or equity grant.

 

The salary range for this position is $ $75,000 to $95,000.

#LI-EH1

#LI-Hybr

 

Who we are

 

Our success as one of the biggest players in online travel is all thanks to our incredible, dedicated team of talented employees. Priceliners are focused on being the best travel deal makers in the world, motivated by our passion to help everyone experience the moments that matter most in their lives. Whether it’s a dream vacation, your cousin’s graduation, or your best friend’s wedding – we make travel affordable and accessible to our customers.

 

Our culture is unique and inspiring (that’s what our employees tell us). We’re a grown-up, startup. We deliver the excitement of a new venture, without the struggles and chaos that can come with a business that hasn’t stabilized.

 

We’re on the cutting edge of innovative technologies. We keep the customer at the center of all that we do. Our ability to meet their needs relies on the strength of a workforce as diverse as the customers we serve. We bring together employees from all walks of life and we are proud to provide the kind of inclusive environment that stimulates innovation, creativity and collaboration.

 

Priceline is part of the Booking Holdings, Inc. (Nasdaq: BKNG) family of companies, a highly profitable global online travel company with a market capitalization of over $80 billion. Our sister companies include Booking.com, BookingGo, Agoda, Kayak and OpenTable.

 

If you want to be part of something truly special, check us out!

 

Flexible work at Priceline

 

 

 

Applying for this position

We’re excited that you are interested in a career with us. For all current employees, please use the internal portal to find jobs and apply.

External candidates are required to have an account before applying. When you click Apply, returning candidates can log in, or new candidates can quickly create an account to save/view applications.

Analyst, Business Development & Customer Service

We pride ourselves on Customer Care at Priceline. And our team delivers the very best. Through our partner call centers and online support services, we make sure customers are always looked after before, during and after booking a deal with Priceline.

 

We are seeking an enthusiastic, passionate Analyst, Business Development & Customer Service to join the Customer Service Team. You will be based in our Norwalk office, but will be expected to work from our New York office as needed. Ideal candidates will have a passion for travel, experience optimizing ecommerce relationships, a desire for measuring and understanding end-user preferences, and the ability to create new user experiences that strikes a balance between revenue growth and mitigating operational risk.

 

You will use insights derived from numerous data sources and a touch of your own strategic thought processes to anticipate and precisely zero-in on improvement opportunities.  The travel marketplace evolves quickly and requires a continued understanding of commercial trends and new technologies to continuously align consumer preferences with risk management and revenue growth strategies.

 

Must be innovative and comfortable with Call Center Operations, Risk Management Concepts, and the Agile development process.  The successful candidate will be able to demonstrate their ability to craft a vision, define product requirements, and thrive in a fast-paced, collaborative environment.  Priceline aims to release products often with constant iteration and reliance on quantitative and qualitative metrics to define our roadmap. We are a lean team and there is no job too big or too small. Some days you will be planning for the next quarter, and other days you will be diving into database records or inspecting API responses to help the development team troubleshoot an issue.

Reporting to the Senior Manager of Business Development, you will work closely with Call Center Operations, Product Management,  Finance operations teams, as well as several Engineering teams to bring Customer Service Product Offerings to market.

 

Why this job’s a big deal:

The Customer Service team is seeking an experienced business development professional who will play a pivotal role in driving the growth and success of our organization by identifying, assessing, and developing new business opportunities within Customer Care. The selected candidate will partner closely with teams across the business to drive strategic objectives.

 

In this role, you will:

• Lead Performance Improvement initiatives utilizing end-user and competitive research, business case development, scoping, and support all phases of the product development lifecycle in coordination with relevant teams.
• Help confirm and track product requirements, establish milestones, and monitor quality assurance activities for a cross-functional team.
• Define success metrics for new projects and track daily performance for existing products to ensure the team is moving towards defined goals.
• Research, troubleshoot, diagnose, and recommend solutions to complex business and technical problems.
• Continuously propose new solutions to optimize post sale operations, mitigate risk, and enhance user engagement.
• Build and maintain strong stakeholder relationships with departments and teams across the business.
• Advocate for customer and agent experience while supporting critical business objectives.
• Business Analysis:
  • Conduct in-depth research and competitive analyses to identify strategic opportunities for Customer Care and Commercial Operations.
  • Analyze customer needs, pain points, and market dynamics to develop effective value propositions.
• Business Development:
  • Source, qualify, and cultivate new business relationships with potential clients and partners.
  • Negotiate contracts and partnerships to ensure favorable terms and conditions.
• Strategic Planning:
  • Contribute to the development and execution of the organization’s overall business strategy.
  • Identify growth opportunities and recommend strategic initiatives.

 

Who you are:

• 3+ years of consumer-facing online product management, business development or related experience.
• 3-5 years of data analysis experience.
• Strong analytical skills. Able to interpret data and trends, diagnose problems, and recommend action plans to resolve issues.
• An understanding of the eCommerce Customer Service landscape and experience optimizing revenue growth and post sale experiences..
• A self-starter who is confident and able to move projects forward with little direction.
• Outstanding verbal and written communication skills – from product specifications, to JIRA tickets, to stakeholder presentations.
• Equal enthusiasm for high-level strategic planning and tactical daily execution.
• A desire to work in a fast-paced, results driven environment with multiple responsibilities.
• Humility; a constant desire to grow and learn.
• Must be organized, positive, proactive, results-oriented, with excellent communication and problem solving skills.
• Proven analytical ability and strong proficiency in Excel and/or Tableau.
• Capability to validate and accurately explain results of analysis.
• Bachelor’s degree in business management, economics, or quantitative field.
• Passion for innovation and excellence.
• Experience working in travel is useful. Passion for travel required!
• Have a strong analytical mind, excellent communication skills, and a passion for uncovering strategic insights.

 

Beneficial Experience:

• Experience in Call Center Operations, Consumer Risk Mitigation, or related disciplines.
• Strong proficiency in SQL (Oracle).
• Hands-on experience with industry leading analytical tools (e.g., Tableau).
• Experience in developing and implementing new optimization and/ or control processes.
• History of strategic reengineering and process improvement.
• Capability to validate and explain trends and impact on financial performance.
• MBA with focus in Finance, Operations Management.
• Certifications in business analysis or project management.
• Illustrated history of living the values necessary to Priceline:  Customer, Innovation, Team, Accountability and Trust.
• The Right Results, the Right Way is not just a motto at Priceline; it’s a way of life. Unquestionable integrity and ethics is essential.

 

There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. In addition to a competitive base salary, certain roles may be eligible for an annual bonus and/or equity grant.

 

The salary range for this position is: $90,000-$110,000.

Senior Product Manager (Japan)

Get to know our team:

In Product, ideas come alive. The world is moving fast so our culture empowers ownership and minimal bureaucracy. That’s the environment that enables you to do what you think is right – and quickly. Our Product Managers move fast, fail, learn, and pivot.

Being a product-centric organization, our team works cross-functionally to build products from conception to launch by bringing together engineering and business worlds. Agoda Product Managers work closely with executive leadership and have high visibility among the C-suite; they have direct impact on Agoda’s growth and strategy. Product puts our travelers first and delivers that special travel experience in the most creative expression.

The opportunity:

This role is BANGKOK-BASED, RELOCATION PROVIDED. Principal Product Managers are analytical and data-driven individuals, who’re responsible for building products end-to-end focusing on analyzing and experimenting until our solutions are perfectly tailored to our travelers. As our next Product Leader, you will drive product strategy and partner closely with senior leadership cross-functionally to define, build, and deliver the best travel solutions.

You will get dedicated engineering resources that you, and only you define and allocate. We expect you to have a hands-on mentality and spend considerable time with your SCRUM teams, have enthusiasm to develop engineered processes and technologies and apply innovative solutions to make organizational improvements. You can modify *every* system we have in our company to suit their needs.

By applying to this role, you’ll be considered for a role either in User Experience, Marketing, Finance or Supply product vertical. The goal is to match you with the team that best aligns with your interests, competencies, and where you will have the most impact. We’re looking for Product Leaders for every part of our business. Our entire Product team sits in Bangkok.

In this role, you’ll get to: 

• Analyze the online travel ecosystem, markets, competitive landscape and user requirements.
• Conceptualize, launch and optimize products and features, experiment, test their performance and iterate quickly.
• Work collaboratively with Engineering, Marketing, Legal and UX teams on cutting-edge technologies.
• Develop innovative solutions to some of the world’s difficult problems by collaborating as needed across regions, product areas, and functions.

 What you’ll need to succeed:

• Bachelor’s degree in technical field (i.e. Computer Science, Statistics, Engineering, Mathematics, or similar quantitative discipline).
• Proven ability to leverage analytics and quantitative methods to inform and influence decision-making
• Strong data skills
• Excellent communication skills (both verbal and written in English) with proven ability to convey complex messages clearly and with conviction to different stakeholders
• Experience developing and launching products
• Experience leading global product vision, go-to-market strategy and design discussions.
• Entrepreneurial and analytical skills; effective at breaking down complex problems and driving and managing change
• Hands-on mentality

It’s great if you have:

• MBA or Master’s degree in Math, Economics, Computer Science or Statistics
• Data tools – SQL, Python, R, or equivalent