JOB SUMMARY

Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; experienced (1 – 2 years of experience) in the event management or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 1 year experience in the event management or related professional area required.

CORE WORK ACTIVITIES

Managing Event Logistics and Operations

• Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.

• Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.

• Adheres to all standards, policies, and procedures.

• Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.

• Manages group room blocks and meeting space for average to large-sized assigned groups.

• Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges\ and/or develop alternative solutions.

• Uses his/her judgment to integrate current trends in event management and event design.

• Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event).

• Participates in customer site inspections and assists with the sales process as necessary.

• Performs other duties as assigned to meet business needs.

• Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner’s experience.

Ensuring and Providing Exceptional Customer Service

• Delivers excellent customer service throughout the customer experience and encourages the same from other employees.

• Empowers employees to provide excellent customer service.

• Sets a positive example for guest relations.

• Coordinates and communicates event details both verbally and in writing to the customer and property operations.

• Makes presence known to customer at all times during this process.

• Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.

• Follows up with customer post-event.

• Responds to and handles guest problems and complaints.

• Uses personal judgment and expertise to enhance the customer experience.

• Stays available to solve problems and/or suggest alternatives to previous arrangements.

• Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

• Interacts with guests to obtain feedback on product quality and service levels.

• Ensures hourly employees understand expectations and parameters for event activities.

Leading Event Management Teams

• Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback.

• Leads formal pre-event and post-event meetings for average to large-sized assigned groups.

• Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc).

Supporting and Coordinating with the Sales and Marketing Function

• Assists in the sales process and revenue forecasting for customer groups.

• Up-sells products and services throughout the event process.

• Forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups.

Conducting Human Resources Activities

• Reviews comment cards and guest satisfaction results with employees.

• Observes service behaviors of employees and provides feedback to individuals and/or managers.

• Assists in the development and implementation of corrective action plans.

• Take initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution.

• Works with the property staff and customers to address operational challenges associated with his/her group.

• Performs other duties as assigned to meet business needs.

Executive Assistant

Job Description

One of the best-known names in cruising, Princess is the world’s leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe.  We give our guests the Medallion Class experience others simply can’t. The Love Boat promises something for everyone.

The Executive Assistant is responsible for providing support to the VP, Revenue Management and Performance and other Executives in administrative tasks and special projects to achieve maximum efficiency and meet department and company objectives. The Executive Assistant will have the ability to exercise good judgment in a variety of situations, with strong written and verbal communication, administrative, and organizational skills, and the ability to maintain a realistic balance among multiple priorities.They will provide support in special projects and in extensive meeting and travel arrangements.  They will organize and manage small to medium events, ship visits, and presentations. They will act as the VP’s point of contact for external and internal inquiries, both verbal and written.

Here’s a summary of what Princess is looking for in the Executive Assistant – Princess. Is this you?

Responsibilities:

Administration & Department Support:

• Provides overall administration support to the VP, Revenue Management and Performance and additional Executives.
• Coordinates meetings, travel arrangements, hotel accommodations and schedules, including maintaining calendars and tracking expenses.
• Creates written and oral correspondence with accuracy and attention to detail; relays or responds to messages promptly and professionally.
• Organizes and/or files, invoices, statements and other applicable paperwork according to department standards.                                                                                                                                                                                                                                                                                                      Serve as a primary point of contact for technology-related matters, partnering with IT to troubleshoot issues, coordinate equipment requests, and ensure timely resolution of technical needs.                                                                                                                                                                                                                                                                                              Partner closely with fellow Executive Assistants to ensure alignment across leadership teams, share best practices, coordinate cross-functional activities, and provide seamless support for organizational priorities and executive initiatives.

Event Coordination/Management:

• Coordinates travel, including calendaring and SSG (security) requirements.
• Provides event coordination – calendaring, timeline and oversight of event details, including presentations, refreshments, memorabilia etc.
• Point of contact for all visiting executives and visitors of each executive leader.
•  Coordinate and manage quarterly Town Hall meetings for assigned leaders, including planning logistics, developing agendas, coordinating presenters, and ensuring seamless execution and follow-up communications. S

  upport employee engagement and recognition efforts by coordinating team events, initiatives that foster a positive, connected, and high-performing workplace culture.

Budget Tracking & Invoice Processing:

• Codes all department invoices and routes for appropriate approval.
• Tracks invoice payments and maintains budget spreadsheet for monthly forecast review with department management.
• Sets up all department vendors in vendor maintenance system, complying with multi-step process per company policy.

Knowledge & Skills:

• Scope: This role will typically be challenged with balancing competing priorities and communicating effectively with all levels of the organization. Experience with even coordination and project management is necessary.
• Problem solving: They will have problem solving skills, a strong sense of urgency, writing skills, and attention to detail.
• Impact: This incumbent will have demonstrated strong PowerPoint skills, and be able to use data, graphics and visuals to create original presentations of data, trends and conclusions from provided information
• Leadership: They will need to be comfortable communicating with individuals from all levels of the organization and external community and government stakeholders. The ability to maintain confidentiality is critical. They will provide service to internal and external clients in a manner consistent with the company’s core values.

For all roles:

• Knowledge:  Understanding of workplace policies and procedures / Familiarity with team collaboration tools and techniques.
• Skills:  Strong time management and organizational skills
• Abilities:  Ability to maintain reliable and consistent attendance / Capacity to be punctual and meet deadlines / Ability to collaborate effectively with colleagues and work as part of a team / Demonstrated professionalism in all interactions and tasks.

Essential/Minimum Qualifications:

• Ability to prioritize and manage multiple tasks simultaneously to meet deadlines.
• Ability to maintain high levels of confidentiality, accuracy and attention to detail.
• Strong written and verbal communication skills.
• Strong PowerPoint skills, including use of graphics and visual aids.
• Proficient in the use of MS Office 365 (Outlook, OneDrive, SharePoint Online, Word, Excel and PowerPoint) required.

Essential Experience Required:

• 5 – 7+ years of experience supporting senior level management.
• 2 – 4 years minimum helping coordinate events – tours, speaking engagements etc required.
• 2 – 4 years project management experience, facilitating projects with multiple deadlines and contributors required.
• Demonstrated experience creating executive and/or public presentations, preferably with PowerPoint, utilizing graphics and a strong visual aesthetic.

Travel:   Less than 25% with shipboard travel likely

Work Conditions:Work primarily in a climate-controlled environment with minimal safety/health hazard potential.

Physical Demands: Work beyond normal business hours or on weekends may be required occasionally to support business needs, projects, or operations.

This position is classified as “in-office.”  As an in-office role, it requires employees to work from a designated Princess location Monday through Thursday each week. Employees may work from their homes on Fridays.

Princess provides comprehensive and innovative benefits to meet your needs, including:

What You Can Expect

• Cruise and Travel Privileges for You and Your Family
• Health Benefits
• 401(k)
• Employee Stock Purchase Plan
• Training & Professional Development
• Tuition & Professional Certification Reimbursement
• Rewards & Incentives

Hotel General Manager

We are looking for a hands-on General Manager to lead a well-positioned hotel in Starkville, MS. This is a stable property with ownership that is actively involved and committed to operational excellence.

Why this role stands out

• Competitive base salary + performance bonus
• Health, Vision, Dental, 401k with company match, Paid Time Off, and more
• Consistent schedule with support from ownership
• Established team with opportunity to build and improve
• Clear expectations and autonomy to run your hotel

What you will own

• Daily hotel operations: front desk, housekeeping, maintenance
• Revenue and cost performance (labor, flow-through, guest scores)
• Team leadership: hiring, training, accountability
• Guest experience and service standards
• Local sales focus to drive occupancy

What we’re looking for

• Prior hotel or full-service restaurant leadership experience (AGM or GM)
• Strong operator-can lead from the front
• Financial discipline and comfort managing a P&L
• Ability to build and retain a reliable team
• Local market awareness is a plus

About us
We are a multi-unit hospitality operator focused on disciplined execution, strong culture, and long-term ownership. We invest in our people and expect accountability in return.

Apply today – We are actively interviewing and will move quickly for the right candidate.