Hey, g’day, mabuhay, kia ora,你好, hallo, vítejte!

Thanks for stopping by. We know job hunting can be a little time consuming and you’re probably keen to find out what’s on offer, so we’ll get straight to the point.

Where and how you can work

Our flagship office is in Sydney, Australia, but we’ve made our way from down under, to hubs in Austin and San Francisco, which are now home to our US operations. This role will be based in Austin, TX with the team visiting the office roughly twice a week.

What you’d be doing in this role

As Canva scales, change continues to be part of our DNA. But we like to think that’s all part of the fun. So this will give you the flavor of the type of things you’ll be working on when you start, but this will likely evolve.

Canva’s global Commercial Legal team of nine, is seeking a Contracts Manager to join its team. The Contracts Manager will be responsible for preparing, negotiating, and managing contracts in support of Canva’s Enterprise sales, Canva for Education, and Procurement teams.

What you’ll do:

• Draft, review, and negotiate agreements with customers, partners, and vendors ensuring the terms comply with Canva policies, legal requirements, and industry standards .
• Collaborate with internal stakeholders to gather necessary information to address any concerns related to contract terms.
• Maintain a database of contracts including key terms and obligations
• Continuously provide feedback to the team on potential improvements to templates and processes to increase efficacy and efficiency

You’re probably a match if:

• You have extensive experience negotiating SaaS agreements at a high-volume in support of a sales team and experience reviewing vendor agreements
• You have experience using Ironclad, including its repository functionality for term tracking
• Minimum requirement of a bachelor’s degree
• You are excited to roll up your sleeves, learn the business and proactively identify and analyze opportunities and risks.
• You are solutions focused, risk aware, and not risk averse.
• You are a collaborative team player with strong interpersonal skills and a collegial attitude.
• You are able to prioritize and effectively set and balance expectations.

What’s in it for you

Achieving our crazy big goals motivates us to work hard – and we do – but you’ll experience lots of moments of magic, connectivity and fun woven throughout life at Canva, too. We also offer a range of benefits to set you up for every success in and outside of work.

Here’s a taste of what’s on offer:

• Equity packages – we want our success to be yours too
• Health benefits plans to support you and your wellbeing
• 401(k) retirement plan with company contribution
• Inclusive parental leave policy that supports all parents & carers
• An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more
• Flexible leave options that empower you to be a force for good, take time to recharge and supports you personally

Corporate Paralegal

Our flagship office is in Sydney, Australia, but we’ve made our way from down under, to a hub in San Francisco, which is now home to our US operations. We offer flexibility in how and where you work. We trust our Canvanauts to choose the balance that empowers them and their team to achieve their goals.

What you’d be doing in this role

As Canva scales, change continues to be part of our DNA. But we like to think that’s all part of the fun. So this will give you the flavour of the type of things you’ll be working on when you start, but this will likely evolve.

As a Corporate Paralegal at Canva, you will play a crucial role in providing comprehensive legal support and guidance across various aspects of our business:

• You’ll focus on supporting Canva’s global expansion efforts by leading the incorporation/maintenance/dissolution of corporate entities and any associated corporate legal workstreams; you will be able to prioritize independently, with minimal guidance from other members of the corporate legal team
• You’ll also support Canva’s tax, finance, accounting and treasury teams on corporate legal matters including KYC, audit and insurance requests
• You’ll assist in the support of corporate governance and compliance processes, including general record-keeping, preparation of board meeting agendas, presentations, resolutions, consents, minutes and other materials.
• You’ll assist the corporate legal team with securities law compliance and filings
• You’ll work with our equity ops lead to support management of Canva’s equity plans and capitalization records
• You’ll drive improvements and synergies by partnering with cross-functional teams, including People, Legal, Finance, Accounting, Tax, and Payroll on various corporate legal matters and processes
• You’ll assist the corporate legal team on acquisitions, financings, secondaries and tender offers

You’re probably a match if

• You have 6+ years of experience in a Paralegal role, preferably within a fast growing SaaS/technology company; public company experience preferred
• You are highly collaborative with a positive attitude, humor, humility and the desire to build, lead and make an impact
• You have exceptional written and verbal communication skills
• You have superior organizational skills, extraordinary attention to detail and a mindset that processes can always be improved
• You are a self-starter and fast learner with the ability to operate independently and as part of a team in a fast-paced environment and manage numerous projects simultaneously under deadline pressure
• You have excellent technology skills with proficiency in G Suite, Slack, Microsoft Word, Jira and Excel and experience with external data sites, board portals and subsidiary management databases

Customer Success Operations Lead

Our flagship office is in Sydney, Australia, but we’ve made our way from down under, to a campus in Austin, Texas which is now home to our US operations. You have choice in where and how you work, we trust our Canvanauts to choose the balance that empowers them and their team to achieve their goals.

What you’d be doing in this role

As Canva scales change continues to be part of our DNA. But we like to think that’s all part of the fun. So this will give you the flavour of the type of things you’ll be working on when you start, but this will likely evolve.

At the moment, this role is focused on:

• Strategy & Planning:
  • Define and execute a comprehensive Customer Success operations strategy, focused on process improvements, automation, and scalability.
  • Collaborate with Global CS leadership to identify and implement strategic initiatives that enhance customer onboarding, retention, expansion, and overall satisfaction.
  • Develop operational KPIs and targets that align with the company’s goals, driving accountability across the Customer Success function.
• Process Optimization & Automation:
  • Analyze and optimize customer onboarding, renewal, and expansion processes to drive efficiency and effectiveness.
  • Identify and implement automation opportunities to streamline repetitive tasks, reduce manual work, and improve CS team productivity.
  • Focus around high velocity account management with a high level of automation and low human touch.
• Data & Insights:
  • Develop and maintain robust data models, dashboards, and reporting to track key customer metrics, such as NPS, CSAT, retention rates, and health scores.
  • Leverage customer data to provide actionable insights that drive proactive engagement strategies and improve customer success outcomes.
  • Partner with Data/BI teams to ensure accurate data flow and visibility across systems.
• Enablement & Tools:
  • Oversee the implementation and management of Customer Success tools to enhance team productivity and data management.
  • Collaborate with enablement to train and empower the CS team to utilize tools effectively, ensuring they have the resources and knowledge to perform at their best.
• Cross-Functional Collaboration:
  • Work closely with Product, Marketing, Sales, and Support teams to align CS initiatives with broader company objectives and customer needs.
  • Serve as a key voice for Customer Success Operations in cross-functional discussions, advocating for customer-centric solutions and processes.

You’re probably a match if

• Experience: 8+ years of experience in Customer Success Operations, Sales Operations, or a similar role within a SaaS company. Proven experience in managing and scaling operations within a Customer Success function.
• Technical Skills: Proficiency with CS tools such as Salesforce, Zendesk, and BI tools (e.g., Mode, Looker). SQL skills are a plus.
• Analytical: Highly data-driven with a deep understanding of metrics, KPIs, and customer health scores. Skilled in deriving insights from data to drive decisions.
• Problem Solving: Demonstrated ability to think strategically and solve complex problems, balancing the needs of the customer with operational efficiency.
• Communication: Excellent written and verbal communication skills, with a proven ability to influence stakeholders at all levels.
• Customer-Centric Mindset: Passionate about customer success and delivering exceptional customer experiences, with a strong understanding of the SaaS customer lifecycle.