Richard Fairbank is the founder, Chairman, and CEO of Capital One. He is the company’s largest individual shareholder, with a 1.11% stake in the company. The Vanguard Group, BlackRock, and Dodge & Cox are the largest institutional shareholders, with a combined 24.85% stake in the company.
Café Ambassador – Union Station Lodo (Denver)
Are you someone who finds their purpose in helping others? Do you love connecting with otherpeople? We’re looking for people who’d like to turn it into a meaningful career. As a Café Ambassador,you’re at the heart of the Capital One community. You’ll introduce café goers and customers to ourbest-in-class services, create memorable experiences and drive brand awareness at our Cafés. Every day isan opportunity for you to introduce people to Capital One. It’s a place where we move dreams forward, achance for you to help make financial freedom a reality for everyone in our community.
But while great customer service is where it starts, development means everything. Here, you’ll findyourself working alongside a team of supportive, caring people. Your own kind of community, where youcan learn and grow with opportunities to move within the company.
The Benefits:
At Capital One, you join a complete benefits program. Our unique benefits and enrollment programs aredesigned to help you be your happiest, healthiest self. It’s backed by our belief that great work doesn’tmean sacrificing your well being. It’s part of our mission to set the standard for personal flexibility, so youcan grow here and at home.
Here’s what we are looking for in you:
Are you an outgoing, self-driven individual who thrives on building connections and having meaningfulconversations with people? Do you value strong teamwork, problem-solving, and creating thoughtfulcustomer experiences? This could be the perfect role for you!
Responsibilities:
● Bring the Café experience and our brand to life by helping to create an inclusive environmentwhere all customers and team members feel welcome
● Proactively engage with customers and the community in all areas of the Café whether you’rehelping people with tech challenges, showing off our cool services and products, or having deeperconversations about their financial journeys
● Guide customers through goal setting by meeting them where they are and advocating for betterfinancial literacy through discovery and Capital One resources
● Be a team player and work with an energized team of Ambassadors helping to inspire teammatesas they inspire you
● Stay curious, adaptable and have a desire to learn and grow through self development
● Continually learn new digital and technical skills
● Partner with local businesses, nonprofits, charities, and the Engagement team to plan events bothinside and outside of the Café
● Volunteer within the community and be an advocate for financial literacy
Basic Qualifications:
– High School Diploma, GED, or Equivalent Certification
– At least 1 year of Retail, Sales or Customer Service experience
Preferred Qualifications:
– Associate’s degree
– 2+ years of Retail or Customer-facing experience
– Proficient in G-Suite
– Strong written and oral communication skills
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Colorado:
$52,624 – $52,624 for Cafe Ambassador
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One’s recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Café Ambassador- Hyde Park
Are you someone who finds their purpose in helping others? Do you love connecting with otherpeople? We’re looking for people who’d like to turn it into a meaningful career. As a Café Ambassador,you’re at the heart of the Capital One community. You’ll introduce café goers and customers to ourbest-in-class services, create memorable experiences and drive brand awareness at our Cafés. Every day isan opportunity for you to introduce people to Capital One. It’s a place where we move dreams forward, achance for you to help make financial freedom a reality for everyone in our community.
But while great customer service is where it starts, development means everything. Here, you’ll findyourself working alongside a team of supportive, caring people. Your own kind of community, where youcan learn and grow with opportunities to move within the company.
The Benefits:
At Capital One, you join a complete benefits program. Our unique benefits and enrollment programs aredesigned to help you be your happiest, healthiest self. It’s backed by our belief that great work doesn’tmean sacrificing your well being. It’s part of our mission to set the standard for personal flexibility, so youcan grow here and at home.
Here’s what we are looking for in you:
Are you an outgoing, self-driven individual who thrives on building connections and having meaningfulconversations with people? Do you value strong teamwork, problem-solving, and creating thoughtfulcustomer experiences? This could be the perfect role for you!
Responsibilities:
● Bring the Café experience and our brand to life by helping to create an inclusive environmentwhere all customers and team members feel welcome
● Proactively engage with customers and the community in all areas of the Café whether you’rehelping people with tech challenges, showing off our cool services and products, or having deeperconversations about their financial journeys
● Guide customers through goal setting by meeting them where they are and advocating for betterfinancial literacy through discovery and Capital One resources
● Be a team player and work with an energized team of Ambassadors helping to inspire teammatesas they inspire you
● Stay curious, adaptable and have a desire to learn and grow through self development
● Continually learn new digital and technical skills
● Partner with local businesses, nonprofits, charities, and the Engagement team to plan events bothinside and outside of the Café
● Volunteer within the community and be an advocate for financial literacy
Basic Qualifications:
– High School Diploma, GED, or Equivalent Certification
– At least 1 year of Retail, Sales or Customer Service experience
Preferred Qualifications:
– Associate’s degree
– 2+ years of Retail or Customer-facing experience
– Proficient in G-Suite
– Strong written and oral communication skills
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Illinois:
$52,624 – $52,624 for Cafe Ambassador
Full Time Branch Ambassador South Queens Area
Welcome to a new idea in banking. Here at Capital One, we’re redefining how people bank. You see, we believe banking should fit our customers’ everyday lives—not the other way around.
As a Branch Ambassador, you’ll have the opportunity to use your love of working with people and sharing product knowledge to play a vital role in our customers’ banking experience. You’ll also perform a wide variety of transactions including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to established operational policies and procedures. Equally important is the ability to resolve customer inquiries quickly and efficiently, delivering an extraordinary customer experience. Our rapidly changing tech and financial environment requires Ambassadors who are adaptable and have a growth mindset, in addition to being customer experience-obsessed. Our Branch team exists to enhance the financial lives of people in the communities we serve. We’re not just looking to fill open positions—we seek outgoing, passionate people who really want to be a part of this whole reimagined banking experience.
Here’s what we’re looking for in you:
- You’re friendly and engaging and can connect with customers. Yep, you’re a people person—whether you’re helping folks with technology challenges, having casual conversation, or simply showing off some of the cool services and products we offer.
- You will be able to reduce customer financial anxiety by helping to determine both personal and business financial needs. You’ll get to pull in experts that can help guide your customers to their financial destination.
- You’re aware of the importance of being compliant when working at a bank. You’ll ensure all, audit and security policies and procedures are followed in accordance with Bank policy and Federal regulations.
- You’ll support customers in all areas of the branch, from the cash handling and service needs, to rotating throughout the branch based on the customer needs.
- The overall retail customer experience is improved with fewer handoffs; every Ambassador is equally “the expert”.
- You’re naturally curious and like to learn. We’ll teach you what Capital One has to offer our customers in products, services and experiences to help guide them in the right direction toward their financial goals.
- You’re digitally savvy. You’ll showcase what’s possible in our physical space and how to easily navigate our mobile and online experience, using the branch’s laptops and iPads. Take an active role in educating customers on other banking channels as well as other products and services.
- Are you a team player? If so, you will have the opportunity to work with an energized team of banking professionals and help inspire your teammates as they inspire you.
- You’ll research and answer customer inquiries with the intent of enhancing customer retention and engagement by leverage various tools and channels to recommend appropriate solutions.
- You’ll be able to travel between branches in assigned local area and support the market that you are assigned.
If you’re nodding along and like what you’re reading, let’s talk.
Basic Qualifications:
– High School Diploma, GED, or Equivalent Certification
– At least 1 year of Retail, Sales or Customer Service experience
– At least 6 months of cash handling experience
Preferred Qualifications:
– Associate’s degree
-2+ years of Retail, Sales, or Banking Experience
New York:
$51,542 – $51,542 for Branch Ambassador
Senior Associate, Product Management – Small Business Core Billing Capabilities
Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology.
We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.
Do you dream of well-designed and intuitive products and customer experiences? Do you want to be the one who introduces change to help tens of millions of customers make smarter financial choices? Do you want to change the way people manage their money?If you answered yes to all of these questions, then product management at Capital One may be a fit for you
In this role, you’ll learn the essentials of being a product manager, and we’ll invest in you to grow in four key areas:
- Human Centered
- You’ll collaborate with tech teams to build comprehensive acceptance criteria, identifying and elevating any need for additional research to define future feature design
- You’ll breakdown business epics into features and further into user stories, driving your team towards lowest effort or Minimal Viable Product (MVP) for a valid feature test
- Business Focused
- Demonstrating a growth mindset, you’ll effectively use hypothesis-driven assessment of data to ensure your product or feature delivers on real business needs
- You’ll own and prioritize feature development roadmaps, ensuring all necessary processes and procedures are followed to manage risk
- Technology Driven
- You’ll work autonomously in an agile environment, to conduct research and develop features that utilize new and evolving technology
- You’ll collaborate with designers, technologists, data scientists and subject-matter experts to build cutting edge solutions to help customers
- You’ll deliver well-managed product platforms for customers by seeking to understand technology trends and architecture strategy
- Integrated Problem Solving
- Develop and champion a bold vision that drives meaningful outcomes by embracing the art of the possible
- Build frameworks for complex decision making that enable effective debate and accelerate getting to the right answer
- Transformational Leadership
- By actively participating in horizontal forums, you’ll harness a network of trusted relationships among tech teams, designers, key internalstakeholders and partner teams
- You’ll articulate a succinct product roadmap to deliver business value and share with with stakeholders, elevating your team’s results and becoming a product matter expert
On the Core Billing Team, you will:
- Manage capacity by ensuring we have a robust backlog; remove roadblocks by escalating issues and resolving when possible
- Own the strategy for enhancing the Pay Over Time’s Core Billing capabilities and ensuring they are resilient and well managed. This will include, but is not limited to, implementing a full regression testing suite to cut down our research and testing timelines by months as well as setting up/updating automated controls to account for new functionality.
- If desired and this could expand into owning the well managed strategy across Pay Over Time (servicing, CX, enrollment, credit)
We want you if you are:
- Intellectually Curious. You ask why, you explore, you’re not afraid to blurt out your crazy idea or follow an email chain for weeks to find someone with an answer. Comfortable with ambiguity, a hunger to learn and a seeker of new challenges
- Communicator & Influencer. You can communicate complex ideas clearly regardless of your audience. Our team knows their priorities and why they’re doing what they’re doing. You always can rally associates to work with you
- Do-er. You’re biased toward action, you try things and sometimes you fail. You can get around roadblocks and stay focused on your goals. You’re well organized, able to multitask and able to prioritize your work
- Passionate & Customer Focus. You care about growing others and bringing them together around what’s possible. You get a thrill from the journey of building and shipping products, and you have a desire and ability to connect with our external or internal customers to fully understand their needs
- Learner. You have an appetite to learn new things or new technologies all while exhibiting humbleness when the time comes to ask for help
- Team Player. You enjoy working with diverse people and driving the team toward a common goal. You have the ability to put the team before yourself and establish long-lasting relationships
Basic Qualifications:
- Bachelor’s degree or military experience
- At least 1 year of product management experience or at least 1 year of experience in product design, agile delivery, business analysis, data science, or software engineering
Preferred Qualifications:
- Bachelor’s degree in computer science or engineering
- 1+ years translating business strategy or analysis into consumer facing digital products
- 1+ years of experience working on core product platforms powering digital experiences
- 1+ years working with cross functional teams as a product owner in an agile development process
