Only the rare, sought-after models command high prices because they’ve become collector’s items. And that makes Cartier an interesting brand to explore. With a myriad of iconic models and many brilliant executions, there will always be a Cartier that’s worth the money.

Operations Coordinator – Houston

The Operations Coordinator contributes to the overall commercial success of the boutique by upholding Maison compliance and achieving operational excellence. In a highly dynamic and collaborative environment, the
Operations Coordinator is responsible for managing all aspects of the dayto-day processes, including key administrative support for transactional activities, financial compliance, logistics, inventory control, and effectively
supports the implementation of policies and procedures.

Key Responsibilities
Operational excellence / compliance 
• Ensure proper understanding and execution of all Maison policies and procedures within the boutique; champion and influence compliance among the broader team
• Coordinate efficient opening and closing procedures
• Ensure proper movement of product in/out of boutique including, but not limited to shipments, transfers, consignments, and movement throughout the boutique while maintaining quality control and preventing stock losses
• Consistently demonstrate excellent care and proper product handling, and follow appropriate packing, shipping, and receiving procedures particularly for high value creations
• Monitor financial aspects of boutique sales; ensure daily transactions and proper paperwork are submitted to respective corporate teams timely and accurately
• Support other transactional flows (ecommerce, etc.) to ensure efficient business operations and seamless client experience Coordinate inventory control processes (e.g., daily/weekly/monthly counts and stock movements to ensure a successful annual inventory
• Uphold Cartier standards within the boutique environment, including but not limited to maintenance, third party vendors, tools
and technology, equipment, etc.
• Partner with client-facing teams to manage the boutique supply inventory including replenishment needs for sales and hospitality areas, as well as back of house; manage the order process andsupport Lean/5S strategies for optimal storage organization
• Assist with care service responsibilities as needed (e.g., the client repair flow, execution of reports, and monthly inventory/reconciliation)
• Support overall success of boutique audits; partner with management to implement and execute action plans
• Participate in daily set up and break down of boutique for opening/closing as needed
• Exhibit strong communication and problem-solving skills by partnering effectively with boutique management and peers
• Assist with special projects as needed
• Consistently reach and aim to exceed all KPIs

Maison / industry knowledge
• Develop fundamental brand knowledge to convey Cartier heritage and values
• Remain current on all industry news, local/global competition, and connection to community
• Share and collaborate with region and network peers on operational best practices

Teamwork
• Uphold the Cartier standards with the ability to project an approachable and professional image in personal appearance, manner, and demeanor
• Contribute to a positive and productive boutique environment by leveraging both personal and team savoir-faire to always create a highly collaborative network both in person and via telephone
• Elevate the level of operational excellence and ensure all day-today processes are effective and efficient (e.g., boutique organization, workflow, etc.); collaborate with management to provide ideas and solutions to client-facing teams
• Be open and willing to take on transversal duties to support the broader team beyond the scope of everyday responsibilities
• Demonstrate Cartier competencies and behaviors; foster transparency with colleagues and management by sharing feedback and information
• Embrace and integrate diverse perspectives
• Be an active member of the network Operations community

Qualifications
Education
• Associate’s or Bachelor’s degree preferred
• Additional language skills are a plus

Industry experience
• Previous operations experience in luxury retail, service or hospitality industry is a plus

Technical skills / abilities 
• Excellent computer skills and use of technology
• MS Office experience required; SAP knowledge preferred
• Additional language skills are a plus

Personal skills
• Must be available to work retail hours (including weekends) and travel for trainings as needed
• Ability to work in a fast-paced, evolving environment
• Excellent analytical, organizational, and interpersonal communication skills are required
• Strong understanding of client service needs and priorities (internal and external)
• Frequent moving of packages and product
• Strong attention to detail with the ability to handle multiple tasks simultaneously with accuracy and precision
• Collaborative approach with ability to foster a united work environment with a “can do” attitude
• Intellectual curiosity and passion for learning

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer – United States

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Salary will be determined based on relevant skills and experience.

Boutique Manager – Palm Beach

The Boutique Manager leads the team to provide exceptional experiences for all clients—achieving or exceeding the boutiques sales goals. The Boutique Manager motivates the team to cultivate each client encounter into an ongoing, trusting relationship that will continue to drive the Cartier legacy.

KEY RESPONSIBILITIES

Lead business development for the boutique by creating and developing relationships through all client interactions:

• Develop and execute the boutique client development vision via the Boutique Commercial Action Plan
• Lead the development of excellent client relationships by creating and celebrating memorable moments for our clients and boutique visitors
• Drive sales and care service team to consistently achieve or exceed sales targets and KPI’s
• Master a strong knowledge of the boutique business and assess local market opportunities to implement a proactive and effective sales strategy
• Partner with Management Team to develop effective client strategies to ensure the development of genuine client relationships resulting in increased business opportunities
• Strategize and develop networking activities for the boutique team
• Develop and execute strategic events to enhance the client experience in and out of the boutique

Partner with Regional and corporate partners to ensure boutique success:

• Along with Management Team—determine, communicate and monitor individual and team KPI’s to further success
• Strategize with all Corporate Departments (i.e. Retail, merchandising, marketing, etc.) to effectively communicate key messages, business opportunities, and needs
• Lead and delegate boutique projects to Management Team as needed (daily/weekly/monthly/yearly inventories, audit preparation, etc.)
• Lead Management Team to ensure fluidity of operations and support boutique management with boutique controllable operating expenses: monitoring, analysis and action plan recommendations in order to optimize  controllable costs

Team Development and Management:

• Motivate and support the Boutique staff
• Communicate strategic brand initiatives by regularly conducting team meetings. Ensuring that staff is aware of Maison strategies, boutique targets, & client experience best practices
• Educate and inspire boutique team with Maison knowledge, local/global competitive landscape, and industry news
• Perform administrative and HR tasks including but not limited to commission accuracy check and overtime management
• Actively recruit and maintain talent pipeline in & out of the boutique
• Lead Boutique Management and corporate partners (Retail Coaches and L&D) in order to elaborate and implement the coaching and training plan
• Partner with Management Team the performance management process through regularly scheduled individual meetings including biannual performance review
• Assess potential and propose development opportunities in partnership with Management Team, HR and Career Committees

Prestige Business Development:

• Strategize outreach to local prestige market
• Cultivate Prestige Partnerships to increase prestige sales within the boutique
• Develop and implement a “backpack” strategy to promote prestige sales

Be a Maison Ambassador:

• Uphold the Cartier standards with ability to project an approachable and professional image in personal appearance, manner, and demeanor
• Create a positive and productive boutique environment by leveraging both personal and team savoir-faire to create a highly collaborative network at all times both in person and via telephone

YOUR PROFILE

Education:

• Bachelor’s degree in a business-related field is a plus
• Additional language skills are a plus

Required Experience:

• 7+  years of management, especially in luxury retail or hospitality
• Required experience in managing direct reports

Technical Skills / Abilities:         

• Must be available to work retail hours (including weekends), travel for trainings, client events, etc. as needed
• Previous experience with SAP is preferred

Personal Skills:

• Strong leadership skills
• Excellent analytical, organizational, and interpersonal communication skills required
• Enthusiastic approach with clients and colleagues
• Entrepreneurial spirit to develop their own business and build long lasting client relationships
• Creativity in developing new ways to motivate and develop a team
• Collaborative approach with ability to foster a united work environment with a “can do” attitude
• Strong understanding of client service needs and priorities (internal and external)
• Strong attention to details with the ability to handle multiple tasks simultaneously and with precision
• Ability to work in a fast-paced, evolving environment
• Intellectual curiosity and passion for learning

Please note:  salaries will be negotiated based on relevant skills and experience

E-Commerce Retail Partner Junior Project Manager

Reporting to the E-Commerce Project Manager, the E-Commerce Retail Partner Junior Project Manager will be responsible for the rollout PDG solution for watch specialists and boutiques (malls and airports). This person will also negotiation with partners, landlords, other entities on the solution implementation and new opening management (3-4 partner a year). They will also be responsible for maintenance that will include one partner request per week on average for changes, updates or issues.

Key Responsibilities

Coordination with:

• RNA Partnerships team: Network strategy, coherence, priorities.
• RNA Media teams: alignment on campaign planning and overall website visibility: home page, social media, etc. to align visibility with PDG.
• HQ Partnership teams: review and alignment for implementations.

Enhance User Experience:

• Maintain an updated and relevant product catalogue. – Ensure product images and descriptions are consistently updated to keep the site current.
• Develop holiday catalogues with a focus on driving commercial success.

Tailor Client Journeys:

• Implement SEO strategies to improve site visibility.
• Optimize client journeys through SFCC (Salesforce Commerce Cloud).
• Enhance post-purchase experiences to drive customer satisfaction and loyalty

Support Reporting:

• Generate weekly analytics reports to track key performance indicators (KPIs). Develop dashboards for both team and senior leadership to facilitate strategic decision-making

Qualifications

• Prior experience in e-commerce, preferably within the luxury or retail industry.
• Familiarity with SFCC is a plus.
• Strong proficiency in Google Analytics and/or ContentSquare.
• Expertise in the Microsoft Office suite, particularly Excel.
• Detail-oriented with the ability to manage multiple tasks simultaneously.
• Enthusiastic about learning and staying up to date with industry trends.
• Demonstrated ability to work both independently and collaboratively within a team environment.

WE OFFER

We care about our associate’s health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.

At Richemont, We Craft the Future!

Expected hourly rate: $28.00 to $30.00

Workshop Administrator – Temporary

Cartier North America is seeking a Workshop Administrator who will be responsible for executing all administrative and logistic tasks for client services and stock maintenance, with the ability to cross-train and assist with tasks in other departments, as needed for the business.

RESPONSIBILITIES:

Operations

• Administrative – processing all non-technical tasksfor both client and stock repairs, ie. repairregistration, audit, diagnosis, cost estimate creation materials posting, parts delay management, billing, payment processing, transfers, and final invoice.
• Logistics – receiving and shipping of all inbound andoutbound parcels, including domestic andinternational shipments, ie. proper movement ofproduct in/out of department, coordination ofcourier pick ups/drop offs, and maintaining supplies.

Knowledge and compliance

• Develop deep understanding and knowledge ofbrand and products to convey Cartier heritage andvalues.
• Understand and comply with Cartier security andoperational procedures.

Brand Ambassador

• Uphold Cartier image by maintaining professionaldemeanour at all times in person, via email, andtelephone.

QUALIFICATIONS: 

Education: 

• Associate or Bachelor’s degree

Required experience:

• Customer service or related field of experiencewith strong data processing skills

Technical skills / abilities:

• SAP or other CS related programs
• Ability to work and prioritize tasks in a fastpaced and high volume environment

Personal skills:

• Proactive personality, positive and solutionsorientated attitude
• Ability to work both independently and withina team environment
• Excellent communication skills both writtenand verbal.

Expected Salary Range: $26-$30/ hour

Salary will be negotiated based on relevant skills and experience