Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives.
1st Shift Team Lead 3600 Liaison
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you’re joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don’t just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Our Product Support and Logistics Division (PSLD) is one of the most innovative divisions within Caterpillar. In PSLD, as within all of Caterpillar, our priority is our customers and helping them build a better world. We touch nearly every element of the services value stream from procurement to design and manufacturing to distribution. PSLD is responsible for Aftermarket Parts Distribution of Cat Parts, Integrated Logistics, segment Procurement and the design and manufacture of Wear Components (Undercarriage and GET) and Maintenance Components (Seals, Tubes & Hardware, Hose & Couplings, Fluids and Filters).
We’re committed to our customers, who build a better world with our products, services, and solutions. We understand and show the value of why they should always choose us. We’re exploring new ideas and opportunities – innovating to discover the breakthroughs necessary for tomorrow’s growth.
Through it all, we are one team – creating and delivering world-class components and solutions superior to the competition.
As a Team Lead at Caterpillar Inc., you will assist the manager in leading team members, coordinating and delegating workflow and overseeing day to day operation of area; promoting cooperative team relationships, establishing and modifying priorities, gathering metrics, generating reports, overseeing work for multiple job classifications, etc. Occasionally performing various warehousing functions at a Caterpillar warehouse/distribution facility.
Additional Information:
- This role is for 1st Shift 6:30am-2:30pm Monday – Friday
- Located in Lafayette, IN (1627 Veterans Memorial Pkwy E, Lafayette, IN 47905)
- Potential monthly attendance bonus of $200
- Relocation assistance is not offered for this position
- Candidates must be able to read, write and conduct business in English
- Ability to work overtime when required
What You Will Do
- Operating heavy equipment including sit down forklifts, reach trucks, order pickers, and overhead hoists. Perform material handling and warehousing functions such as unloading, sorting, putting away, picking, packing and shipping parts, materials and supplies.
- Lead meetings with multifunctional team to track performance and drive results guiding daily priorities and change management
- Interface with customer and coordinate voice of customer to logistics team to improve processes and lead investigations on customer reported defects, including internal logistics customers
- Coordinate with logistics and external carriers to set up expedited shipments and oversee management of zones through targeting aged inventory, leading reconciliation and investigating root cause
- Regularly lead problem-solving events to drive continuous improvement and continuously managing training matrix to ensure team flexibility
- Accountable for tracking quality metrics and meeting Safety, Quality, Velocity and Cost goals and demonstrating safety excellence and enforcing safety policies and procedures
- Physical Skills: Must be able to lift up to 35 pounds individually, or up to 70 pounds as a team lift, and work in an environment with frequently changing temperatures. Work at heights of up to 30 feet from the floor. Push/pull product weighing up to 50 pounds for intervals of 10-15 minutes. Climb on and off order picker, reach truck and/or sit-down forklifts multiple times per day. Walk, squat and bend over for intervals of 15-30 minutes, with or without reasonable accommodation. Stand up to 8+ hours per day on concrete floor with or without limited movement. Climb up and down ladders of 6 feet with handrails and work in an environment with noise levels averaging up to 85 db per 8 hours.
What You Have:
- Safety: Conducts daily maintenance and keeps tracking safety logs on equipment. Inspects working environment to promote safe work area. Utilizes personal protective equipment required or recommended for task at hand. Speak up if safety concerns are encountered, appropriate escalation if needed.
- Warehouse Management: Directs, leads, and is able to perform basic warehousing activities such as receiving, putting away, picking, packing and shipping merchandise. Maintains item and inventory management records. Helps minimize bottlenecks and delays and the resulting impact on operating costs. Trains and assists with problem solving related to the use of real-time inventory software, to move materials where needed.
- Customer Service Management: Demonstrates an understanding of the underlying concepts and values of a service organization. Seeks help, as needed, in satisfying customers. Identifies key characteristics of effective customer service. Cites examples of keeping the customer as the focal point of all team activity.
- Coaching Others: Determines how coaching can be applied to a situation to help others to improve their skills. Observes skill practice; offers constructive feedback. Offers suggestions for performance or process improvement. Creates skill-practice opportunities for subject of coaching. Come to work with a positive attitude and ideas for continuous improvement.
- Effective Communications: Uses verbal and non-verbal communication to receive direction and share ideas and job-related needs. Demonstrates both empathy and assertiveness when communicating a need or defending a position. Maintains focus on the topic at hand. Leads process improvement dialogue as needed.
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you’re joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don’t just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
What will Caterpillar do for you?
From day one, you’re set up to thrive at Caterpillar: helpful training, relatable mentors, global experience, competitive salary package, work-life balance, and the growth opportunities you expect with a Fortune 100 company.
You power our success, and we are committed to empowering yours. After all, when your work can impact the entire world, it’s important to do work that matters.
The EAME Distribution Division manages Cat® distribution across Europe, Africa, the Middle East, and Eurasia. The division provides clear guidance and support across all Cat® dealers in the region to ensure their strong performance and their execution of the segment growth strategies. The division also delivers superior customer experiences, profitable services growth, and industry leadership.
Your Role
Our EAME Distribution Middle East & Eurasia Region team is looking for a driven and passionate Marketing and Sales Operations Territory Manager to join the dynamic and newly opened Caterpillar office in Riyadh, KSA.
If you’re ready to make a significant impact and drive positive change, apply now!
What You Will Do
As a dealer facing representative, you will collaborate with Cat® dealers to build capability, drive process improvement, and execute Marketing and Sales Operations related strategies. Your critical thinking skills and analytical mind will thrive as you shape a data-driven organization of the future.
Bring your passion for designing, architecting, and implementing improvement projects to the table, while also leveraging the power of storytelling with data. Lead the charge in crafting a project portfolio aimed at simplifying and enhancing our practices, ultimately developing solutions which support dealers in meeting customer needs.
Role will include, but is not limited to:
- Govern dealer execution of the programs that increase sales and improve customer experience.
- Advising on marketing and sales initiatives and dealer/customer related strategies, systems and processes.
- Responding to inquiries and resolving problems regarding business plan execution, operational improvement and achievement of targets.
- Advising on existing and potential customer experiences issues and improvement measures
- Consult with dealers on ways to improve marketing and sales capabilities, supporting the overall business development process.
- Travel locally: 30%
Skills You Will Have
- Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
- Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyse situations and reach productive decisions based on informed judgment.
- Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviours.
- Negotiating: Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.
- Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
- Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
- Project Management: Knowledge of effective project management strategies and tactics; ability to plan, organize, monitor, and control projects, ensuring efficient utilization of technical and administrative resources to achieve project objectives.
- Value Selling: Knowledge of the principles and practices for selling products, technology and services; ability to provide overall product/service ‘value’ and to differentiate support offerings that address clearly understood customer needs.
What You Must Have
- University degree in Business, Marketing or Engineering or equivalent experience.
- 5+ years’ experience in Marketing, Sales or Strategy roles, involving dealer and/or customer facing interactions.
- Fluent in English and Arabic
- Global Perspective: Proven experience working on international projects, with an understanding of diverse markets, cultural nuances, and global business operations to drive success in worldwide go-to-market strategies.
- Expertise in CRM systems and Sales Funnel Management with a proven record in driving customers engagement and track lead performance, using platforms like Salesforce or other
- Strong experience in account management and strategic account planning
- Analytical mindset: comfortable diving into data, spotting trends and turning insights into action
eCommerce Sales Support Consultant
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you’re joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don’t just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Job Purpose:
As the CISD (Construction Industries Services Division) ecommerce Sales Support Consultant, you are accountable for eCommerce Sales growth in the AME + CIS region, building effective Go-To-Market strategies for the field team to implement with the dealers. You are working in close collaboration with a variety of internal as well as dealer partners to deliver these targets and plans.
You are part of our culture with a shared sense of belonging to execute the Services Growth strategy:
Customer-centric: We co-create value with our customers to solve their problems.
Collaborative: We maximize the power of Team Caterpillar and dealers, by leveraging diverse partnerships.
Committed: We strive to be 1% better each day to transform ourselves and the business.
Curious: We explore, learn and innovate; seeking out challenges and embracing insights to grow.
Caring: We build ourselves and those around us up through our actions
Your responsibilities as part of our team:
- Achieve eCommerce growth targets: Activation of Customers Online, Online Sales, Customer Retention online
- In collaboration with the global team, localize and communicate the digital USPs to address customer interests
- Ensure dealers and internal teams understand the value of the Cat Digital ecosystem through appropriate engagement with different levels of the organization
- Develop eCommerce campaigns together with the Product, Marketing Communications and Pricing teams (awareness, promotions, retention plans)
- Support the field team in deploying eCommerce growth plans by dealer to achieve eCommerce targets
- Develop the EAME customer appreciation and online retention program through effective project management across the enterprise
Key Skills For Your Successful Assignment:
- Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
- Interpersonal and Communication skills: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs. Demonstrated ability to earn trust and drive change with all hierarchy levels
- Value Selling: Knowledge of the principles and practices for selling products, technology and services; ability to crystalize and formulate the overall digital service ‘value’ and to differentiate offerings that address clearly understood customer needs
Your profile – what you should bring:
- University degree in Business, Information Technology, Marketing, or a related field. Experience in utilizing ecommerce analytics tools for informed decision making is a plus.
- Successful track record of leading eCommerce growth and Digital deployment initiatives, especially in B2B industries.
- Strong ability to adapt quickly to high velocity and change. Demonstrated growth mindset to embrace challenges, continuously learn and improve
- Business Innovation – passion for improving existing processes, developing new offerings, or finding novel solutions to customer challenges. Ultimately, boost the bottom line by increasing revenue, reducing costs, or enhancing efficiency
- Experience and passion in project and change management
- Experience working with dealers is a plus as this role requires dealer influencing and support in execution
- Proficiency in English and at least one other language (Arabic, Chinese, French,..)
Additional Information:
- This is an onsite role, 5 days a week
- Business travel time – up to 50%
Business Development Manager – Mining
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you’re joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don’t just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Who we are:
As Caterpillar’s Resource Industries Sales, Services and Technology (RISST) Division, we take immense pride in our mission to provide the best possible customer experience by leveraging cutting-edge technologies such as automation and electrification to help our customers solve their biggest mine site challenges. Our integrated site solutions, including product health and safety services, are designed to enhance efficiency while ensuring safety and sustainability.
Our dedication is unwavering as we strive to create tailored site solutions that not only boost productivity but also reduce costs, ensuring an exceptional experience for our global customers. By working closely together with our dealers and customers, we function as a tightly knit three-legged stool, focused on a common purpose – building a better and more sustainable world.
Together, we are mining better!
Role summary:
We have an exciting opportunity for a strategic Business Development Manager. This role is pivotal to driving growth and operational excellence across the Africa mining sector. The successful candidate will work closely with Caterpillar dealers to develop and implement business development strategies, and leverage data insights to understand market trends and opportunities.
This role is suitable for a seasoned professional with a passion for strategy, relationship-building, and delivering results in a dynamic and diverse region.
Key Responsibilities
- Develop and implement business development strategies aligned with long- and short-term sales goals.
- Identify and analyze organizational strengths and weaknesses to respond effectively to market opportunities.
- Coach and support sales teams in promoting mining products and driving operational improvements.
- Oversee resolution of customer concerns and ensure high levels of satisfaction.
- Cultivate strong relationships with key mining customers and Caterpillar dealers across Africa.
- Design tailored engagement strategies for strategic customer groups.
- Collaborate cross-functionally to embed a Customer-Back approach and align with enterprise and dealer priorities.
- Facilitate structured reviews and feedback loops to drive continuous improvement and value deliver.
Required Qualifications & Experience
- Bachelor’s degree in Engineering, Marketing, or Business.
- Postgraduate qualification in Business (MBA or equivalent).
- Minimum 10 years of experience in business development, preferably within the mining or heavy industrial sectors.
- Proven experience in strategy development and implementation in mining.
- Demonstrated success in business improvement projects and value selling.
- Experience working in Africa, with a strong understanding of regional dynamics.
- Fluency in French is essential.
- Experience in data mining and market trend analysis.
- Proven ability to work within a matrix organization and collaborate across functions.
Key Competencies
- Customer Focus – Ability to interpret customer needs and deliver tailored solutions.
- Data Gathering & Analysis – Skilled in synthesizing data from diverse sources to inform decisions.
- Decision Making & Critical Thinking – Strong analytical skills and sound judgment.
- Effective Communication – Excellent intercultural communication skills across all organizational levels.
- Negotiation – Ability to negotiate constructively with internal and external stakeholders.
- Relationship Management – Proven ability to build and maintain strategic partnerships.
- Strategic Thinking – Strong organizational acumen and focus on key success factors.
Senior Team Leader
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you’re joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don’t just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Who We Are
At PSLD’s Middle East Distribution Centre, we are committed to delivering an exceptional customer experience through world-class distribution performance. Our mission is to empower Cat® dealers and customers with unmatched parts availability, logistics agility, and operational reliability.
About the Role
We’re looking for a Senior Team Leader to support our leadership team in executing daily operations, supervising shifts, and reporting performance across key logistics functions. You will drive compliance, continuous improvement, and act as a vital link between frontline teams and management leveraging digital tools and data insights to boost efficiency and productivity.
ESSENTIAL DUTIES AND RESPONSIBILITIES: The essential functions include, but are not limited to:
- Coordinate the team to meet the daily production goals on safety, quality, velocity and cost targets.
- Implement productivity, quality, and service standards; resolve issues and identify improvement opportunities.
- Support team members with workflow related questions/queries. Train and onboard team members in standard work processes.
- Proactively resolve issues and generate new ideas for your assigned area using the Continuous Improvement (CI) process to improve quality, effectiveness and safety.
- Contribute performance data to strategic planning and reviews.
- Ensure equipment is maintained and repaired as needed.
- Applies structured methods to resolve daily issues (e.g., inventory discrepancies, bottlenecks).
- Uphold an inclusive, engaging safety culture.
Your profile – what you should bring:
- Bachelor’s degree or higher.
- 2–5 years of experience in warehousing, distribution, or transportation.
- Lean/Six Sigma Green Belt certification is a plus.
- Must be flexible and support extra hours if required and willing to work on a multi shift pattern.
Skills you have:
- Strong interpersonal and communication skills. Aware of, controls, and expresses emotions, and handles interpersonal relationships judiciously and empathetically.
- Self-motivated, with the flexibility to deal with independent and team behaviors, you should be able to motivate teams through positive reinforcement to build an inclusive environment.
- Making decisions and actions that reflect our values and support the enterprise.
- Analytical mindset with ability to interpret and visualize operational data (e.g., Power BI, Excel).
- Proficiency in Microsoft Office tools and Warehouse Management Systems.
- Familiarity with digital inventory and order tracking systems.
Additional Information:
- This is an onsite role, 5 days a week.
