What is Coco Chanel known for? Coco Chanel was a fashion designer who ruled Parisian haute couture for almost six decades. She is known for the Chanel suit, the quilted purse, costume jewelry, and the “little black dress”—all now-classic innovations.

Fashion Advisor

As a Fashion Advisor, you are the heartbeat of our Brand. You will leverage your warmth, authenticity and genuine spirit to build long-lasting and meaningful relationships with your clients, fostering loyalty and connection whilst making it your mission to exceed your client’s expectations in a way that only CHANEL can.

What impact you can create at Chanel:

• Optimize the client experience according to our Client Service Values; fulfil the clients’ needs through genuine, flexible, and tailor-made service
• Acquire and apply high standards of product knowledge and selling skills to maximize all sales opportunities
• Maintain an awareness of Company, Boutique and personal sales targets and performance, working towards all commercial objectives and goals
• Assist with regular back of house operations and review alterations and holds as appropriate
• Establish and maintain knowledge of current merchandising guidelines and always maintain set standards
• Ensure highest standards in all aspect of the sales and after sales service, including a positive mindset, flexibility in understanding customer needs, accuracy in capturing data, and timely follow up
• Uphold the image of the Brand Ambassador by conveying a professional and sophisticated image through impeccable personal grooming and etiquette

Responsibilities listed are not exhaustive; additional and more detailed duties will be shared during the training stage.

 

What you will bring to the role:

• Luxury retail selling experience, preferably in a similar role or customer service setting
• Proven ability to drive and exceed individual and store results
• Proven ability to work in a fast-paced environment
• Excellent communication skills, and the ability to handle multiple tasks simultaneously
• Strong organization and follow-up skills (essential)
• Professional presentation and behaviour

 

You are energised by:

• The history and heritage of The House of CHANEL
• Being truly service minded
• Utilizing your fashion expertise to inspire others
• Building collaborative partnerships and relationships in a team-focused environment
• Appreciation and passion for culture, beauty, and luxury

What you would gain from this experience:

• The opportunity to work with a fun, creative and passionate brand
• Be part of a collaborative and inclusive team
• Develop strong, lasting relationships with clients

 

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

Manager, Employee Relations

Chanel is looking for a Manager of Employee Relations. The role will report to the Senior Group Director of Employee Relations and plays a critical role in supporting an organizational culture that promotes a human centered environment, allowing our employees to be at their best. This role will support employees and teams in exhibiting productive work behaviors and communications, facilitating effective dialogue between employees and management, resolving workplace conflict, conducting investigations into employment concerns and partnering with legal and benefits team to process ADA workplace accommodations.
What impact you can create at CHANEL:

• Respond to and investigate employee issues and complaints; strategize with P&O Business Partners on appropriate corrective action and partner with the respective manager on implementation.
• Conduct inquiries into internal claims of discrimination, harassment and/or any perceived unfair treatment in the workplace as well as policy violations.
• Provide creative solutions to issues and work towards resolution based on knowledge of company policies, procedures and all state and federal labor laws and mandates.
• Provide individual coaching at all organizational levels related to performance, misconduct, and policy violations.
• Provide on-call employee relations assistance to P&O leadership and managers; support conversations regrading performance, terminations, accommodations and other difficult issues.
• Provide policy interpretation as well as update/create policies as needed.
• Support legal team in responding to lawyers letters, agency claims, subpoenas, etc..
• Identify needs for training on P&O policies and procedures and work with learning and development to develop and implement.

You are energized by:

• Building relationships across the House, understanding the environment and needs of employees
• Collaborating with other members of the P&O and Legal community, particularly HRGs and COEs.
• Training and development of employees and leaders on employee relations processes and practices

What you will bring to the team:

• Bachelor’s Degree
• Advanced Degree (Masters in HR or J.D.) preferred but not required
• Strong conflict resolution, mediation, research and investigative skills
• Ability to remain tactful, calm, balanced and persuasive in controversial and/or confrontational situations
• Understanding of employee lifecycle
• Excellent oral and written communication
• Proficiency in MS Office (Word, PowerPoint, Excel)
• Experience working with a HRIS, preferably Workday

Position Logistics:

• Minimum 5 years working in employee relations or related field, experience with retail environments preferred
• Partially Remote: Role requires a minimum of three days in-person office presence at the New York City Office

 

*Chanel, Inc. reserves the right to edit, change, or make exceptions on designations where circumstances where deemed appropriate.

 

Compensation:

• The anticipated base salary range for this position is $69,000 through $115,000. Base salary is one component of the total compensation for this position. Other forms of variable pay [may/will] be offered for this position. Other components [may/will] include bonus potential, benefits, and/or perks.

 

Benefits and Perks:

• Wellbeing resources include dedicated paid time off for wellbeing (2-week August Office Closure) and a Wellbeing fund
• Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)
• Generous paid time off policies to include vacation, holiday, sick and volunteer days
• 401K and other incentives

• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking

 

Additional Information:

Chanel is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in:

 

Diversity and Inclusion:

• At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy and dignity for all.  We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients.
• We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.

 

Chanel Community:

• CHANEL Community empowers our employees to channel their passions, talents and sense of purpose to contribute to and learn from our communities.
• Employees are encouraged to take time off annually to volunteer through CHANEL Community. CHANEL also matches employee donations to select charitable organizations.

Market Director, Pacific Northwest (San Francisco)

CHANEL is looking for a Fragrance & Beauty Boutique Market Director to join our team in the Pacific Northwest. Responsibilities include leading and developing a team of Boutique Directors across multiple states, with a focus on owning and driving the business through creation of a high-performance and brand-focused culture, with an exceptional client and employee experience leading to increased sales and loyalty.

 

What impact you can create at CHANEL:

 

Retail Leadership & Team Development:

• Recruit, coach, and develop a team of Boutique Directors and build appropriate succession plans. Provide a key focus on elevation of leadership capabilities across the boutique management team​
• Support Boutique Directors in recruiting, coaching, and developing boutique teams​
• Assist in implementing performance feedback, coaching and succession plans​
• Conduct regular market visits to maintain visibility into day-to-day operations and team development​
• Partner with the Education team to execute training initiatives for retail teams​

 

Client Experience & Development: 

• Support the execution of client experience programs, services, and events​
• Ensure brand standards are maintained across all locations​
• Assist in identifying community engagement opportunities and brand partnerships​
• Gather client insights and best practices to share with corporate teams​
• Support F&B in Fashion

 

Financial &Operations Performance: 

• Monitor key KPIs such as sales, traffic, and conversion to identify trends and opportunities​
• Partner with Boutique Directors to implement business-driving strategies​
• Support P&L management of boutique expenses and adherence to company policies​
• Ensure operational excellence for boutiques, including enforcement of policies, internal control procedures, audit and inventories, support for planning and execution of new store openings and events, and scheduling fairness and optimization

 

You are energized by:

• The history and heritage of The House of CHANEL

• People leadership and development

• Fostering a meaningful client experience centered around inclusion and connection

• Building collaborative partnerships and relationships

• Being comfortable in the middle of complexity and ambiguity

• Multi-tasking within projects in a dynamic, fast paced environment

• Creativity and innovation by testing, learning, and taking new risk

 

What you will bring to the team:

• Ability to thrive in a team environment and work collaboratively

• Understanding of, and passion for client experience

• Excellent communication skills

• Foreign language skills are preferred but not required

• Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives

• Curiosity and desire to learn and grow professionally within the world of CHANEL

 

 Position Logistics:

• Bachelor’s Degree preferred​
• Strong analytical and communication skills​
• Strong computer skills, particularly in Microsoft Suite​
• Prior leadership experience​
• 7+ years of relevant experience​
• Home office set up, travel to points of sales/corporate offices​
• Travel requirement of approx. 50% – 75% ​
• Ability to lift 40 lbs. ​
• Must possess a valid driver’s license

Phones and Cashier Support

As a Phones and Cashier Support, you will be answering all phone inquiries in a professional, timely, and courteous manner. You will also effectively perform cashier and administrative duties in support of a variety of assigned functions required for the Boutique and the Head Office, while maintaining the CHANEL standards of excellent customer service, product knowledge and care, personal presentation, and teamwork at all times.

What impact you can create at Chanel:

• Providing excellent customer service on the phones
• Accurately document messages and deliver to Fashion Advisors on a timely manner
• Establish and provide strong client relationships over the phones by responding promptly and appropriately to all internal and external queries and ensuring that all clients are kept informed as appropriate
• Help at cashier with processing transactions precisely as needed
• Ensuring Cash and Wrap stations are prepared and stocked as needed
• Prepare packaging and assist with gift wrapping parcels as needed
• Always provide the highest level of customer service to colleagues, including prompt response to requests from Clients, Boutique Management and Head Office
• Communicate appropriately and effectively with colleagues and management within own and other Boutiques, as well as with CHANEL Head Office as required
• Apply a helpful and courteous manner towards all colleagues, remaining reliable, supportive and flexible as the business demands
• Ensure absolute confidentiality of the Company’s commercial activities and internal affairs at all times

 

Responsibilities listed are not exhaustive; additional and more detailed duties will be shared during the training stage.

 

What you will bring to the role:

• Successful experience of at least 1-3 years in customer service. Retail operations and/or phone customer service is an asset;
• Excellent verbal and written communication skills;
• Ability to handle multiple tasks simultaneously;
• Strong organization and follow-up skills (essential);
• Proven ability to work in a fast-paced environment;
• Willingness to work retail business hours which include weekends and flexible to business demands, including some out of hours as required;
• Comfortable working with different departments and teams;
• Fluent English, French a plus.

You are energised by:

• Communicating on the phone with others on a regular basis
• A fast-paced work environment
• Making a visible contribution to the success of a team
• Connecting different departments and team members to achieve common goal

What you would gain from this experience:

• The opportunity to work with a fun, creative and passionate brand;
• The opportunity to support and contribute to the back of house.