• Key partner to Boutique Director, help to develop and lead team in conjunction with Boutique Director. Assume oversight of the boutique in the Director’s absence

• Successfully lead the team on the sales floor and support in floor coverage by demonstrating and providing superior service to every client, every day

• Foster a positive working environment that encourages diversity, mutual respect and team collaboration and is free of discrimination and harassment

• Leverage fluency in product, service and artistry skills to coach and support the team, elevating their skills and expertise to deliver an exceptional client experience Business Development & Operations

• Manage time, establish priorities and delegate effectively in support of Boutique Director. Time spent should be 60% on the Sales Floor and 40% on Back of House operations

• Responsible for all operations of the sales floor including stock/re-stocking needs, areas of pride, etc

• Execute all operational responsibilities to ensure effectiveness and efficiencies across the board

• Operations lead for MMS system, communicating inventory and supply needs to Boutique Director, receiving, and checking in inventory, shipping, and receiving and damages, etc.

• Establish and maintain an organized and controlled stock storage system

• Point person on all Standard Operating Procedures; uphold team to all standards and educate as needed

• Establish relationships with key corporate partners for ongoing operational support and day to day needs

• Key part in annual inventory reporting with partnership from the store team

• Assist Boutique Director in all event planning, coordination, orchestration, and execution

 

 Client Experience

• Assist with creating a culture of service; provide a unique and memorable in store and after sales experience to every client, every day and at every point of sale

• Foster a culture of building relationships and personalizing client experiences

• Uphold an omni-channel mindset to directly benefit the client, producing a seamless experience from in-store to online and vice versa

• Co-ownership of all brand image, hygiene standards and visual merchandising requirements

• Attend seasonal seminars hosted by Education Executives and corporate meetings

 

You are energized by:  

• Working in a highly collaborative retail environment

• Have a passion to build long lasting relationships

• Make things beautiful by providing the ultimate experience in store

• Shows fearless curiosity and has a willingness to learn and develop others

 

What you will bring to the team:  

• Ability to thrive in a team environment and work collaboratively

• Understanding of, and passion for client experience

• Excellent communication skills

• Foreign language skills are preferred but not required

• Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives

• Curiosity and desire to learn and grow professionally within the world of CHANEL

 

Position Logistics: 

• Bachelor’s degree preferred; High School diploma required

• 3+ years of related leadership sales experience in a retail luxury environment and/or operational role preferred

• Strong organizational and communication skills

• Detail oriented and operationally savvy

• Ability to coach and lead

• Ability to handle multiple tasks and meet tight deadlines concurrently

• Must have flexible schedule with the ability to work late nights, weekends, and some holidays

• Boutique Management: Requires in-store presence to develop and coach teams, ensure boutique image and operational standards are upheld, and deliver elevated client service to drive business results

 

*Chanel, Inc. reserves the right to edit, change, or make exceptions on designations where circumstances where deemed appropriate.

 

Compensation: 

• The anticipated base salary range for this position is $33 through $35 hourly. Base salary is one component of the total compensation for this position. Other forms of variable pay will be offered for this position. Other components may include bonus potential, benefits, and/or perks

 

Benefits and Perks:

• Wellbeing resources include dedicated paid time off for wellbeing (Wellbeing Days in Retail) and a Wellbeing fund

• Family and care giving benefits (inclusive of parental leave, fertility support, Milk Stork, and Care.com Membership)

• Generous paid time off policies to include vacation, holiday, sick and volunteer days

• 401K and other incentives

• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program

• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking

 

Additional Information:  

CHANEL is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in:

 

Diversity and Inclusion: 

• At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy, and dignity for all.  We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients.

• We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.

 

CHANEL Community: 

• CHANEL Community empowers our employees to channel their passions, talents and sense of purpose to contribute to and learn from our communities.

• Employees are encouraged to take time off annually to volunteer through CHANEL Community. CHANEL also matches employee donations to select charitable organizations.

 

Sustainability: 

• CHANEL Mission 1.5° is our climate action plan. It is focused on transforming the business in line with the ambitions of the Paris Agreement on climate change to limit the average global mean temperature increase to 1.5 degrees Celsius above preindustrial levels.

• Employees are encouraged to contribute to our US Sustainability efforts at the corporate level and within the divisions, through organized taskforces and initiatives.

 

Arts and Culture: 

• We are committed to extending our legacy of cultural engagement. Global support includes the CHANEL Culture Fund, which supports a select group of leading art culture institutions across the globe, and the CHANEL Next Prize for the next generation of creative talent.  US support currently includes Annual sponsorship of the MoMA film program, Tribeca Film Festival programs and Through Her Lens, Support of the Academy Gold Fellowship for Women and Sponsorship of the BAAND Together Dance Festival at Lincoln Center.

Fondation CHANEL: 

• Since 2011, Fondation CHANEL’s mission is for women and girls to be free to shape their own destiny.  Through multi-year partnerships with financial and technical support, Fondation CHANEL is committed to improving the safety and autonomy of women and adolescent girls around the world, impacting over a million women and girls in its first 10 years.

• For more information, please navigate to the Fondation CHANEL website here.

 

Career and Leadership Development:

• We have dedicated in-house teams focused on supporting the onboarding of employees, developing leadership skills via custom programs like Imagine CHANEL People, Heart of Leadership and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills.

 

*CHANEL benefits and perks are dependent on eligibility and subject to modification by CHANEL at any time.

Boutique Operations Specialist, Bellevue

We are looking for Boutique Operations Associate who is passionate about providing the highest standards of service and will be trained to be well-rounded in all activities within the Boutique. These individuals will be the experts on all Standard Operating Procedures, systems, and tools and will work closely with the boutique leaders to impart critical business knowledge. This role will be crucial to the success of the operations within the Boutique. They will support all areas of the Boutique as needed and ultimately impacting the client experience.

What impact you can create at CHANEL:

• Uphold operational standards and processes to deliver the ultimate CHANEL client experience
• Be the ultimate expert on all Standard Operating Procedures, Systems and Tools to act as a resource for entire Boutique Team
• Deliver exceptional customer service based on CHANEL’s service mantra, including welcoming and greeting all clients, including hosting
• Support the daily operations including opening and closing of registers, incoming and outgoing shipments, damages, stock and restock needs
• Understand the inventory management processes
• Maintain an organized and controlled stock storage system and process received stock and record into system
• Communicating inventory and supply needs to Boutique Director/Assistant Boutique Manager
• Partner with Assistant Boutique Manager to execute the stock cycle count program and annual physical inventory
• Uphold an omni-channel mindset to directly benefit the client, producing a seamless experience from in-store to online and vice versa
• Co-ownership of all brand image, hygiene standards and visual merchandising requirements.
• Be the ultimate brand ambassador by providing continuous sales and service support
• Build positive team relationships throughout the boutique to inspire trust and teamwork.

You are energized by:

• Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives
• Working in a highly collaborative retail environment
• Make things beautiful by providing the ultimate experience in store
• Being truly service minded
• Utilizing your organizational and attention to detail skills within multi-task projects in a dynamic, fast paced environment

What you will bring to the team:

• Ability to thrive in a team environment and work collaboratively
• Understanding of, and passion for client experience
• Excellent communication skills
• Foreign language skills are preferred but not required
• Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives
• Curiosity and desire to learn and grow professionally within the world of CHANEL

Position Logistics:

• 3+ years of related experience
• Ability to move heavy items – may include overhead lifting, pulling, and pushing of items up to 25 lbs.
• A flexible schedule with the ability to work late nights, weekends, and some holidays
• Experience in the fragrance & beauty industry preferred
• Heart of House: Requires in-store presence to facilitate the opening and closing of the boutique; the receiving of inventory; shipping of product to support sales to ensure optimal client service
• Chanel, Inc. reserves the right to edit, change, or make exceptions on designations where circumstances where deemed appropriate.

Compensation:

• The anticipated base hourly range for this position is $24 through $29 hourly. Base hourly is one component of the total compensation for this position. Other forms of variable pay [may/will] be offered for this position. Other components [may/will] include bonus potential, benefits, and/or perks

Alterations Specialist, South Coast Plaza

We are looking for an Alterations Specialist who will be responsible for producing high quality, altered merchandise within established time frame standards. They will play a vital role in providing excellent service, while establishing and maintaining customer relationships, and working effectively with the associates and management team in the boutique. CHANEL requires specific skills for its alterations work due to the intricacy of the material used. Specifically, the chains that are often in our product, the substantial tweeds and delicate silks used etc that require a high organization and strong attention to detail to ensure that all projects are executed accurately and efficiently. The Alterations Specialist will work alongside a diverse and dynamic team and reports to the Alterations Supervisor.

What impact you can create at CHANEL:

• Uphold production standards to deliver the ultimate CHANEL experience to the client
• Properly fit each garment with client(s) with the ability to alter a wide range of garments
• Organize and maintain client owned pieces in line with CHANEL expectations
• Ability to interact with clients to suggest styling and fitting advice
• Maintain a up to date knowledge of the alteration techniques specific to CHANEL, including fabrication and styling of luxury garments
• Ensuring that sewing machines and other equipment are in proper working order
• Build positive team relationships throughout the boutique to inspire trust and teamwork
• Altering or repairing clients’ garments and other articles, which includes hemming, mending, lengthening, as well as taking in and letting out seams
• Fitting garments on clients to determine how the alterations should be done
• Constructing garments and other articles according to clients’ specifications and preferences
• Labeling clients’ garments and articles and recording the alterations required
• Communicating with clients to determine their specifications, needs, and preferences
• Using irons and pressing machines to erase the creases on garments and other articles

You are energized by:

• The history and heritage of the House of CHANEL
• Demonstrating your strong technical background in specialty skills, such as leather, knits, double-face, beading, fine tailoring, buttonholes, etc.
• Your strong attention to detail
• Being truly service minded
• Working in a team-focused environment and a desire to collaborate effectively

What you will bring to the team:

• Ability to thrive in a team environment and work collaboratively
• Understanding of, and passion for client experience
• Excellent communication skills
• Foreign language skills are preferred but not required
• Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives
• Curiosity and desire to learn and grow professionally within the world of CHANEL

Position Logistics:

• Previous alterations experience in a luxury retail environment of a minimum 5 years of related experience preferred
• Sound knowledge of various fabrics and sewing techniques
• Ability to work under time constraints
• Effective communication skills
• Exceptional client service skills
• Detail oriented
• Minimum High School Diploma
• Ability to lift 15 lb.
• A flexible schedule with the ability to work late nights, weekends, and some holidays
• Heart of House: Requires in-store presence to facilitate the opening and closing of the boutique; the receiving of inventory; shipping of product to support sales to ensure optimal client service
• Chanel, Inc. reserves the right to edit, change, or make exceptions on designations where circumstances where deemed appropriate.

Compensation:

• The anticipated base salary range for this position is $27.30 through $40.00. Base salary is one component of the total compensation for this position. Other forms of variable pay [may/will] be offered for this position. Other components [may/will] include bonus potential, benefits, and/or perks.

Inventory Specialist,Bal Harbour

We are looking for an Inventory Specialist, who is responsible for ensuring the flow of goods in and out of the boutique is handled in an effective and optimized manner. They will play a vital role in enabling a seamless client experience. The Inventory Specialist will work alongside a diverse and dynamic team and will report to the Operations Manager.

 

What impact you can create at CHANEL:

• Uphold operational standards and processes to deliver the ultimate CHANEL experience to the client
• Process received stock and record into system
• Organize and maintain stock in line with CHANEL expectations
• Prepare and ship outbound shipments according to brand standards
• With direction of Inventory Supervisor and Ops Lead, execute the stock cycle count program and annual physical inventory
• Build positive team relationships throughout the boutique to inspire trust and teamwork

 

You are energized by:

• The history and heritage of The House of CHANEL
• Demonstrating your organizational skills and maintaining attention to detail
• Being truly service minded
• Providing the highest standards of service
• Working in a highly collaborative team environment
• Building collaborative partnerships and relationships by being trustworthy and honest
• Your curiosity to continuously learn and grow

 

What you will bring to the team:

• Ability to thrive in a team environment and work collaboratively
• Understanding of, and passion for client experience
• Excellent communication skills
• Foreign language skills are preferred but not required
• Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives
• Curiosity and desire to learn and grow professionally within the world of CHANEL

 

Position Logistics:

• Minimum 1 year of related experience
• Minimum High School Diploma
• Ability to move heavy items – may include overhead lifting, pulling, and pushing of items up to 25 lbs.
• Heart of House: Requires in-store presence to facilitate the opening and closing of the boutique; the receiving of inventory; shipping of product to support sales to ensure optimal client service

 

*Chanel, Inc. reserves the right to edit, change, or make exceptions on designations where circumstances where deemed appropriate.

 

Compensation:

• The anticipated base hourly salary range for this position is $23.60 through 26.00. Base salary is one component of the total compensation for this position. Other forms of variable pay [may/will] be offered for this position. Other components [may/will] include bonus potential, benefits, and/or perks.