Chanel is well known for its No. 5 perfume and “Chanel Suit”. Chanel is credited for revolutionizing haute couture and ready-to-wear by replacing structured, corseted silhouettes with more functional garments that women still found flattering.

Fragrance & Beauty, Boutique Operations Associate, Valley Fair

We are looking for a Fashion Advisor, Watches & Fine Jewelry who will play a vital role in providing a superior level of service to clients, increase client conversion and retention, drive business revenue, and inspire brand loyalty.  The Fashion Advisor, Watches & Fine Jewelry will be part of beginning to end to end client experience. The Fashion Advisor, Watches & Fine Jewelry will work along-side a diverse sales-team, and report to the Boutique’s leadership.

 

What impact you can create at CHANEL:

• Lead the development of new customers, converting walk-in traffic to clients and brand ambassadors by creating energy, excitement and desire around the product and brand
• Optimize the client experience through providing clients with prompt, professional, warm, and courteous service
• Build genuine relationships with clients through thoughtful and consistent outreach
• Demonstrate a can-do attitude in every situation to constantly raise the level of service provided and consistently exceed client expectations
• Take in repairs and maintain consistent follow up with clients regarding repairs and alterations

 

You are energized by:

• The history and heritage of The House of CHANEL
• Being truly service minded
• Utilizing your fashion expertise to inspire others
• Building collaborative partnerships and relationships  in a team-focused environment
• Fostering a meaningful client experience centered around inclusion and connection
• Appreciation for art, beauty, and luxury

 

What you will bring to the team:

• Ability to thrive in a team environment and work collaboratively
• Understanding of, and passion for client experience
• Excellent communication skills
• Foreign language skills are preferred but not required
• Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives
• Curiosity and desire to learn and grow professionally within the world of CHANEL

 

Position Logistics:

• Minimum 3 years of related experience (Watches and Jewelry knowledge preferred)
• Ability to lift 15 lbs.
• A flexible schedule with the ability to work late nights, weekends and some holidays
• High School Degree minimum
• Front of House Fashion: Full-time in-store and in-person presence required to support client sales and client service deliver elevated client service to drive business results.

 

*Chanel, Inc. reserves the right to edit, change, or make exceptions on designations where circumstances where deemed appropriate.

 

Compensation:

• The anticipated base salary range for this position is $27.30 through $32.00. Base salary is one component of the total compensation for this position. Other forms of variable pay [may/will] be offered for this position. Other components [may/will] include bonus potential, benefits, and/or perks.

 

Benefits and Perks:

• Wellbeing resources include dedicated paid time off for wellbeing (Wellbeing Days in Retail) and a Wellbeing fund
• Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)
• Generous paid time off policies to include vacation, holiday, sick and volunteer days
• 401K and other incentives
• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking

Fragrance & Beauty Assistant Boutique Manager – Chestnut Hill, MA

Be a critical part of our expanding Fragrance & Beauty (F&B) community at CHANEL – “the ultimate House of Luxury.” You will play a leading role in our F&B Boutique by driving exceptional client experience through leadership, operational excellence and coaching while demonstrating a passion and curiosity for beauty.

 

What impact you can create at CHANEL:

People Leadership & Development

• Key partner to Boutique Director, help to develop and lead team in conjunction with Boutique Director. Assume oversight of the boutique in the Director’s absence
• Successfully lead the team on the sales floor and support in floor coverage by demonstrating and providing superior service to every client, every day
• Foster a positive working environment that encourages diversity, mutual respect and team collaboration and is free of discrimination and harassment
• Leverage fluency in product, service and artistry skills to coach and support the team, elevating their skills and expertise to deliver an exceptional client experience Business Development & Operations

• Manage time, establish priorities and delegate effectively in support of Boutique Director. Time spent should be 60% on the Sales Floor and 40% on Back of House operations
• Responsible for all operations of the sales floor including stock/re-stocking needs, areas of pride, etc
• Execute all operational responsibilities to ensure effectiveness and efficiencies across the board
• Operations lead for MMS system, communicating inventory and supply needs to Boutique Director, receiving, and checking in inventory, shipping, and receiving and damages, etc.
• Establish and maintain an organized and controlled stock storage system
• Point person on all Standard Operating Procedures; uphold team to all standards and educate as needed
• Establish relationships with key corporate partners for ongoing operational support and day to day needs
• Key part in annual inventory reporting with partnership from the store team
• Assist Boutique Director in all event planning, coordination, orchestration, and execution

 

Client Experience

• Assist with creating a culture of service; provide a unique and memorable in store and after sales experience to every client, every day and at every point of sale
• Foster a culture of building relationships and personalizing client experiences
• Uphold an omni-channel mindset to directly benefit the client, producing a seamless experience from in-store to online and vice versa
• Co-ownership of all brand image, hygiene standards and visual merchandising requirements
• Attend seasonal seminars hosted by Education Executives and corporate meetings

 

You are energized by: 

• Working in a highly collaborative retail environment
• Have a passion to build long lasting relationships
• Make things beautiful by providing the ultimate experience in store
• Shows fearless curiosity and has a willingness to learn and develop others

 

What you will bring to the team:

• Ability to thrive in a team environment and work collaboratively
• Understanding of, and passion for client experience
• Excellent communication skills
• Foreign language skills are preferred but not required
• Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives
• Curiosity and desire to learn and grow professionally within the world of CHANEL

 

Position Logistics:

• Bachelor’s degree preferred; High School diploma required
• 3+ years of related leadership sales experience in a retail luxury environment and/or operational role preferred
• Strong organizational and communication skills
• Detail oriented and operationally savvy
• Ability to coach and lead
• Ability to handle multiple tasks and meet tight deadlines concurrently
• Must have flexible schedule with the ability to work late nights, weekends, and some holidays
• Boutique Management: Requires in-store presence to develop and coach teams, ensure boutique image and operational standards are upheld, and deliver elevated client service to drive business results

Manager, Workplace & Experience

CHANEL is looking for a Workplace Manager to join our Workplace Strategy & Experience Team in our New York corporate office. You will play a leading role in ensuring our office facilities are operating at peak efficiency and providing oversight to our workplace services team. This position thrives in a fast-paced, ever-changing environment and is passionate about using systems and thinking creatively to deliver exceptional support. Well organized, flexible, and strategically faces all challenges of supporting an office environment.  You will have strong people management/coaching and project management skills, have the ability to think on your feet, make quick decisions, and delegate, but also be ready and willing to roll up your sleeves and get to work. This role will require exceptional communication skills, the ability to be resourceful, and to create constructive relationships with a diverse range of personalities. Our ideal candidate will have a minimum of 5 years of experience, a passion for client service and strong understanding of office facilities.

 

What impact you can create at CHANEL:

Office Facilities Management:

• Ensure smooth day-to-day operations of our corporate offices, including scheduling, coordinating, and overseeing workplace maintenance activities
• Maintain accurate records and manage administrative tasks such as budgeting, proposal negotiations, vendor onboarding and invoice processing
• Partner with security team on building access for employees and security-related repairs and maintenance
• Ensure Health, Safety and Environment compliance throughout the property

 

Vendor Coordination and Management:

• Coordinate contractors and projects, ensuring timely completion and adherence to quality standards
• Maintain relationships with building management and key vendor partners.
• Schedule and oversee maintenance work assignments, balancing efficiency and employee needs

 

Workplace Experience:

• Collaborate on event planning, including communication, logistics and budget management
• Manage scheduling for office training center and event space, assist employees in planning and hosting events
• Develop and execute new ways of working initiatives

 

You are energized by:

• Working in a dynamic environment: the ever-changing nature of the workplace environment, including diverse challenges and opportunities for problem solving
• Employee engagement: being able to interact with and support employees, understanding their needs and enhancing their experience within the workplace
• Team collaboration: working closely with difference teams and departments
• Project Management: Managing various projects with many opportunities to drive positive change
• Innovation and Creativity: Finding innovative solutions to enhance workplace efficiency and overall productivity
• Creating positive experience: Being able to contribute to creating a positive and enjoyable culture where employees feel valued, motivated, and inspired

 

What you will bring to the team:

• Previous experience in corporate office facilities management and vendor coordination
• Strong project management skills with attention to detail
• Excellent client service mentality with the ability to handle inquiries promptly
• Budget management experience, including invoice processing and tracking spend
• Proactive problem-solving skills and the ability to work well under pressure
• Positive attitude and ability to maintain composure in challenging situations
• Strong organization and logistical abilities
• Aesthetic inclination with a focus on creating and elevating the office experience for both our employees and guests

 

Position Logistics:

• Minimum of 5 years’ experience in relative role
• Bachelor’s Degree in related field or equivalent experience
• Based in NYC office
• Workplace essential role – 5 days per week in office with flexibility for 1 remote day per week as business needs allow
• Availability for occasional after-hours support as required is essential

Boutique Facilitator, Miami Design