With over 32 million customers in 41 states as of 2022, it is the largest cable operator in the United States by subscribers, just ahead of Comcast, and the largest pay TV operator ahead of Comcast and AT&T. Charter is the fifth-largest telephone provider based on number of residential lines.

Designer

The HFC Designer I generates broadband system designs in the most cost-effective manner while maintaining Charter Communications’ and the department’s standards and specifications. Under direct supervision/guidance, prepares and maintains detailed engineering and design drawing files and schematics using Computer Aided Design (CAD) or other spatial or GIS software platforms. Works closely with cross-departmental boundary partners; Tech Ops, Construction and Engineering in the facilitation of design/engineering services providing necessary information, including strand maps, design maps, BOMs, charts, graphs, and sketches of vertical details, and provide SOWs in a timely basis. Helps develop and maintain Charter Communications; broadband HFC design and digitizing standards.

 

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Design basic HFC broadband plant extensions utilizing various design software programs.
• Utilize various CAD/GIS software programs (Bentley, Spatial, AutoCAD, and Smallworld) to digitize base, strand, coax, fiber designs, fiber splicing documentation and BOMs in accordance with the Charter Communications digitizing standards and specifications.
• Conduct engineering change orders to ensure that all related work is complete and accurate and all related documentation is acquired and routed properly.
• Perform quality control checks on field mapping, field notes and/or map digitizing to ensure all specifications are met.
• Provide technical guidance and QC of contractor work in support of existing specifications across various architecture concepts.
• Document and digitize construction as-builds for project reconciliation as required.
• Contribute to project coordination and perform administrative functions by maintaining associated records, providing reports as necessary and processing related invoices.
• Schedule work assignments, monitor project work flow and maintain accurate weekly production reports.
• Make copies of system prints or engineering documents as required.
• Maintain digital plotter, engineering copier/scanner and other departmental equipment.
• All other duties as assigned.

 

Required Skills/Abilities and Knowledge

Ability to read, write, speak and understand English
Well-versed in HFC architectures, HFC Network Design Specifications and symbology
Understanding of CATV standards and terminology, HFC, Fiber-to-the-Home (FTTH) and Passive Optical Network (PON) architectures
Basic knowledge of CAD/Spatial applications such as MicroStation/BentleyComms, Spatial, AutoCAD and/or Smallworld design and digitizing software programs Ability to handle multiple projects at one time with accuracy
Working knowledge of MS Office such as Excel, Word and PowerPoint
Must have strong computer skills
Must have good verbal and written communication skills
Must be able to manage multiple priorities

Required Education

High School Diploma or equivalent education and experience
College level math (algebra, trigonometry, calculus) or demonstrated analytical ability preferred

Required Related Work Experience and Number of Years

Drafting/design experience or coursework – 1+

Outside Sales Representative

JOB SUMMARY

Connect people and communities by offering best-in-class telecommunication services through door-to-door solicitation of new prospective customers.

 

MAJOR DUTIES AND RESPONSIBILITIES

•  Actively and consistently supports all efforts to simplify and enhance the customer experience.
•  Tenacious and driven, you excel in environments where your reward is based on your effort – uncapped potential
•  Acquires new residential customers through door-to-door contact from assigned leads.
•  Conducts proactive consultative needs analysis with new prospective customers.
•  Develops and presents sales presentations/proposals on products and services that meet customers’ needs.
•  Accurately completes all necessary paperwork to support sales activities in a manner consistent with quality control guidelines, including but not limited to the following: dispositioning, entering sales orders, and reporting on sales.
•  Supports team and team goals by actively participating in all sales meetings and training programs as assigned.
•  Achieves monthly sales quotas in high-speed data, mobile, landline phone, and video sales.
•  Completes all administrative tasks related to products sold in accordance with department practice, policies, and procedures.
•  Well-informed about our competitors’ activities in assigned territory; informs manager of any changing competitive pricing programs, marketing directives, or door-to-door sales tactics.
•  Attends and successfully completes training programs.
•  Performs other duties as requested by supervisor.

 

REQUIRED QUALIFICATIONS

Required Skills/Abilities and Knowledge

• Ability to read, write, speak and understand the English language.
• Engaging interpersonal skills.
• Ability to listen, formulate needs-based sales strategies, and articulate pitches to sell products and services.
• A passion to succeed and a strong personal drive to sell to prospective customers.
• Ability to travel (including during inclement weather) to and from assigned territories and company facilities using a reliable personal vehicle.
• Familiarity with computer operating systems and software applications as well as consumer and commercial communication devices (e.g., PDAs, smartphones, routers, modems, set-top converters, and wireless devices).
• Must be able to work evenings and weekends, as business needs dictate to maximize prospective customer contact.
• A valid driver’s license, car insurance, a satisfactory driving record, and the use of a reliable personal vehicle.
• Ability to work independently with little or no supervision.

 

Required Education

High School Diploma or equivalent work experience.

 

PREFERRED QUALIFICATIONS

Preferred Skills/Abilities and Knowledge

• Success in a previous sales position, prospecting, or cold calling; direct sales experience is preferred but not required.
• Knowledge of cable or telecommunications services, with an emphasis on data networking fundamentals and the ability to educate consumers on related products and services as needed.

 

Preferred Related Work Experience and Number of Years

2+ years sales or relevant work experience

 

WORKING CONDITIONS

• Spends approximately 90% of the time in an outside environment for extended periods in any season, with potential exposure to inclement weather.
• Minimal time in an office environment.
• Exposure to moderate noise levels.

Fiber Technician

As a Fiber Technician, you will be contributing to providing our customers quality service by locating and repairing fiber impairments in the field. You’ll working primarily independently while examining existing fiber plant and connecting new builds for residential and enterprise customers. By maintaining and improving Charter’s fiber network, your work will keep our customers connected to our growing network.

WHAT OUR FIBER TECHS ENJOY MOST

• Working independently while having team support if needed
• Every day in the field is different
• The knowledge of ultimately helping customers
• An open flow of communication between peer organizations
• A fast paced environment
• Working with cutting edge technology

With the support of your team and other peer organizations, you will be able to ensure our fiber networks are working optimally. You will become a valued member of Charter’s organization through your dedication and hard work.

 

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

• Education:High school diploma
  • Industry and vendor specific certifications and training (NCTI, SCTE, and BCT/E)
• Experience: Fiber Tech or equivalent work experience of at least 1 year
• Technical Skills: Knowledge of traditional fiber architectures, fiber optic systems, testing and splicing equipment, and Coarse and Dense Wavelength Division Multiplexing (CWDM/DWDM), Valid driver’s license
• Skills: Highly organized, able to work independently, strong communications skills
• Abilities: Able to stand for 50-70% of the time
  • Able to use hand tools
  • Able to climb poles using gaffs and climbing belts as infrequently
  • Able to work in inclement weather
• Schedule: Hours will be determined as business needs dictate

Preferred Qualifications

• Associates degree in electronics or a related field
• Basic computer knowledge for occasional work in the office

SPECTRUM CONNECTS YOU TO MORE

• Dynamic Growth: With opportunities to be promoted from Fiber Tech I to Fiber Tech II, Construction Coordinator, or Supervisor, your talent and skills will grow tremendously
• Job Perks: Great benefits, thorough training and salary increases as you progress in your career
• Competitive Pay: Generous starting salary

Field Technician – $20.50/hr Starting Pay

Our mission is to integrate the highest quality service with clearly superior entertainment and communications products that consistently exceed the expectations of our growing customer base. As a Field Technician, you are delivering essential and innovative technology that people use in everyday life while consistently exceeding the expectations of our growing customer base.

As a Spectrum Field Technician, you’re the face of Spectrum’s products and services. In this entry level role, we will equip you with the proper training that will allow you to work efficiently in the field. Under supervision, your daily interactions will be customer facing, as you install and repair services for our customers and educate them on proper use of their Spectrum services and equipment. You will perform basic to installations, disconnects, downgrades, and upgrades for residential customers, all while providing world-class customer service. The Field Technician will also be trained to complete reconnects.

 

WHAT OUR FIELD TECHS ENJOY MOST

• Working in the field
• Learning technical and engineering skills on the job
• Building relationships both internally and externally
• Problem-solving and overcoming daily obstacles
• Team camaraderie

You will be working in a field-oriented role which requires you to work outdoors, using hand tools, and being in a variety of working conditions and locations. You will work independently with minimal supervision.

 

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

• Education: High School diploma, GED, or equivalent work experience
• Technical skills: Problem solver with a technical aptitude, computer and software application use. Accurately measure distances, using measuring tape. Work with hand tools.
• Skills: Communication, professionalism, time management, organization, critical thinking, responsible/reliable.
• Abilities: Interpret analytics from soft tools such as meters and handheld devices. Troubleshooting. Read, write, and speak the English language.
• Physical: Ability to walk over all types of terrain in all kinds of weather while carrying tools and equipment. Ability to safely use weight-bearing equipment within the maximum weight limitations of that equipment (345 lbs). Ability to lift up to 90 lbs and climb ladders to a height of 32 feet Working in confined spaces and at heights. Safely operate and navigate a company vehicle in constant changing environments. Ability to work with small components and wires. Ability to work outside for extended periods in any season and/or during inclement weather.
• Valid Driver’s license with satisfactory driving record within company standards required. Ability to travel (including during inclement weather) to and from assigned territories and company facilities.

SPECTRUM CONNECTS YOU TO MORE

• Learning Culture: We invest in your learning through 160+ hours of training, hands-on experience, and mentoring to advance your skills
• Dynamic Growth: We invest in your learning, and provide paid training and opportunities to move up and around the company
• Competitive Pay: Generous starting pay