We seamlessly connect our customers to superior communications and entertainment products – from Spectrum Internet Gig to Advanced WiFi and Spectrum Mobile, our fast and secure broadband network powers unlimited opportunities.

Table of Contents

Platform Engineer VI

Responsibilities

Develop, deploy and maintain scalable cloud infrastructure using IaC tools like Terraform and K8s for container orchestrations
Automate infrastructure and K8s cluster provisioning, scaling and lifecycle management to enhance CiICD workflows
Collaborate with cross-functional teams to optimize K8s performance and resource utilization across the infrastructure
Implement and enforce security best practices, including network policies, IAM, and vulnerability scanning within cloud environments
Develop and manage observability framework, including logging, monitoring and alerting for system visibility and proactive issue resolution

Preferred Skills – Experience in AWS or any other major Cloud Platform, provision and maintaining scalable k8s clusters, Istio service mesh, Gitlab or any other CI/CD tool.

Certifications: CKA, CKAD, AWS Certified DevOps Engineer Professional

Rep 1, Cust Svc Internet/Voice

This role is 100% on-site with working hours that range from 2pm-5pm shift start time.

Are you positive and proactive with a passion for helping people? Do you enjoy active listening and solving problems? Are you tech-savvy and love to multi-task? Then you’ll thrive as a professional Customer Service Representative at Spectrum.

At Spectrum, we keep more than 31 million customers connected. Customer Service Representatives are vital to our mission, taking inbound calls and providing support that strengthens connections between Spectrum and our residential customers.

BE PART OF THE CONNECTION

As a Customer Service Rep with a focus on Internet and Voice Repair, you’ll provide customer support by phone, troubleshoot internet and phone technical issues, and handle basic billing inquiries and payments. Every day, your work will connect people in ways that matter and make a positive impact on our subscribers and the company.

WHAT OUR CUSTOMER SERVICE REPRESENTATIVES ENJOY MOST

Continuously learning and turning that knowledge into customer service wins
Uncovering customers needs, creating solutions, and resolving problems
Making a positive impression on customers through a best-in-class experience
Representing a Fortune 100 company with professionalism and courtesy
Working in an open, friendly environment with a supportive, energetic team

We are a large organization operating 24/7 bustling call centers offering a variety of shifts. With your customer-centric mentality and a variety of tools and resources, you’ll overcome challenges and get services running smoothly. Be prepared to manage tough feedback from clients and convey a strong understanding of Spectrum services. If you’d enjoy this type of dynamic job, we want to hear from you.

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

Education: High school diploma or equivalent
Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
Language: Ability to read, write, speak and understand English
Experience: 1+ years of customer service or related experience; 6+ months of basic technical support experience; 6+ months of heavy volume phone experience; 6+ months working with computers and software applications

Preferred Qualifications

Experience: 1 year or more working in an office enviroment; 1 year or more working in a call center enviroment.
Technical Skills: MS Office, computer skills, typing
Skills: Communication, organization, time management, customer service
Abilities: Dependable, problem-solving, professional, positive, proactive, multi-tasking, resilient

SPECTRUM CONNECTS YOU TO MORE

Tools + Tech: Advanced diagnostic tools to help you address technical inquiries
Supportive Teams: Learn from managers and work with team-oriented colleagues who want you to grow and succeed
Competitive Pay: Generous $20 per hour starting pay
Dynamic Growth: The growth of our industry and evolving technology will power your career as you move up or around the company
Learning Culture: We invest in your learning, and provide paid training and coaching to help you succeed
Total Rewards: Our comprehensive benefits are among the best in the industry

Warehouse Technician

If you are a team player who embraces change, can handle equipment and inventory, and not afraid to get your hands dirty, the Warehouse Technician role as a part of the Field Operations (Field Ops) business unit may be the perfect role for you!

At Spectrum, we keep nearly 32 million customers connected across our 41-state footprint. Our Field Ops teams operate on the ground and on the move, in both small towns and big cities, to deliver high-quality communications and entertainment products to our customers. We play an essential, visible role in keeping these communities connected by installing, maintaining and troubleshooting to optimize the performance and reliability of our network.

BE PART OF THE CONNECTION

As a Warehouse Technician, you serve as a critical part of our operation. By supplying technicians, retailers, and contractors with the resources they need, you maintain Spectrum’s mission and goals to provide our customers with best-in-class products and services. You possess the ability to fulfil orders, deliver products, process returned equipment, and handle shipping and receiving by navigating forklifts. Warehouse Technicians work on a high-performing, collaborative team. It is a career that develops as you do, with opportunities to grow and increase your compensation.

WHAT OUR WAREHOUSE TECHNICIANS ENJOY MOST

The hours – Many other warehouse roles start off with less desired shifts until you build seniority, but here at Spectrum we have a M-F 7a-4p schedule.
The team aspect – You build a lot of great relationships as you work as a team on a day-to-day basis.
The pay and benefits – Spectrum really takes care of our employees.
Warehouse Technicians work together as a team to maintain secure inventory storage and control of materials and CPE into/out of the warehouse. You must be comfortable working in an industrial warehouse environment, operating machines, and at times doing some heavy lifting.

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

Experience: Previous (1+) experience in a warehouse environment
Education: High School diploma or equivalent
Technical skills: Basic proficiency in Microsoft Office software applications (MS Word, Excel, etc.), bar coding equipment
Skills: Basic math skills, organization, communication, customer service, team player
Abilities: Ability to obtain certification for handling equipment, manage projects and deadlines, operate company owned vehicles
Travel Ability: Valid driver’s license with satisfactory driving record within company and State DOT standards
Schedule: M-F 7am-4pm

Preferred Qualifications

Strong computer skills
Previous experience driving a commercial box truck

Customer Service Billing Representative

Good listener. Multi-tasking problem-solver. Enthusiastic communicator. Does this sound like you? If so, consider starting your career at Spectrum as a professional Customer Service Representative on our billing team.

BE PART OF THE CONNECTION

At Spectrum, we keep more than 31 million customers connected by delivering Internet, Voice, and Video solutions to power today’s evolving network demands. Customer Service Representatives on our billing team are vital to our mission, providing the product knowledge and account support that our customers rely on. Here, you will work in a fast-paced environment alongside a great team of helpful co-workers.

WHAT OUR CUSTOMER SERVICE REPS ENJOY MOST

Talking to many different types of people from across the country
Answering inbound phone calls from customers related to billing inquiries
Empathizing with customers while accurately addressing their billing needs and meeting our high customer service standards
Establishing and growing professional, positive relationships with Spectrum customers
Collaborating with management on customer issue escalations
Representing a Fortune 100 company with professionalism and courtesy

We are a large organization operating 24/7 bustling call centers offering a variety of shifts. On any given day, you’ll find yourself in the office, navigating multiple computer programs, and speaking with customers over the phone. People who succeed in this role are understanding, resilient, professional, and treat others with kindness and respect. If you can see yourself working in this environment, you’ll feel at home on our billing team.

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

Education: High school diploma or equivalent
Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
Language: Ability to read, write, speak and understand English

Preferred Qualifications

Experience: 6+ months of customer service experience; 6+ months of experience working with computers and software applications; previous work in cable operations or a telecommunications call center
Technical Skills: MS Office, computer skills, typing
Skills: Communication, organization, time management, problem-solving, efficient, multi-tasking, customer service
Abilities: Dependable, courteous, enthusiastic, empathetic, results-driven, professional, resilient

SPECTRUM CONNECTS YOU TO MORE

Supportive Teams: Learn from managers and work with team-oriented colleagues who want you to grow and succeed
Competitive Pay: Generous $20 per hour starting pay
Dynamic Growth: The growth of our industry and evolving technology will power your career as you move up or around the company
Learning Culture: We invest in your learning, and provide paid training and coaching to help you succeed