Christian Dior and the industrialist Marcel Boussac join forces to create the Christian Dior couture house. On December 16, the couture house opens at 30 Avenue Montaigne, with three ateliers and a staff of 85 people. “It was in 1946 that I moved into 30 Avenue Montaigne.

Client Service Representative (CSR) – Dallas Highland Park

Working with the Boutique Management, the Client Service Representative is responsible for the day-to-day management of the Client Service functions of the Boutique. Responsibilities include overseeing the POS System, Aftersales, Phone Communication, Cash Integrity, Inventory Control, Loss Prevention, Client Service and assisting in management of all areas of Boutique operations as needed.

 

Job responsibilities

• Ensure that each customer receives outstanding service by providing a friendly and welcoming environment, which includes greeting and acknowledging customers, maintaining housekeeping standards, having solid product knowledge and all other aspects of customer service.
• Accurately and efficiently ring on registers and accurately maintain all cash and media at the registers.
• Use proper telephone etiquette when answering the phone, taking messages, answering customer inquiries, and when transferring calls.
• Assist in packing or wrapping customers’ merchandise.
• In partnership with Boutique Leadership Team, manage all customer exchanges or returns.
• Communicate customer requests and feedback to management.
• Accurately complete all opening and closing procedures including securing all cash and receipts.
• Maintain orderly appearance of register area and keep supplies stocked.
• Assist in floor moves, merchandising, display maintenance, and housekeeping.
• Provide support when needed to the selling floor.
• Participate in all inventories.
• Help solve problems and make informed suggestions that affect the service, and productivity of the cash wrap area.
• Support in general Boutique operational tasks, including safety and security, policy and procedures, receiving product, and other operational tasks as needed.

 

Profile

• 3+ years of retail cashiering experience, with a luxury background preferred.
• Ability to work a full-time schedule including varies hours / days including nights, weekends, and holidays as needed.
• Strong interpersonal, communication, organization and follow-through skills.
• Physical ability to stand for extended periods, and to move and handle boxes of merchandise and fixtures throughout the store, which entails lifting, and perform all functions as set forth above.
• Willingness to adhere to all company policies, procedures, regulations, and standards

 

Additional information

Christian Dior was the designer of dreams. In founding his House in 1947, marked by the revolution of the New Look, he metamorphosed his reveries into wonderful creations. Christian Dior Couture, the House of Dreams, is recognized for its French heritage and vibrant culture sublimating its unique Savoir-faire and Creativity through empowering “metiers d’art”. Our Maison is a destination for sustainable growth & success where we shape the future of our Talents in a positive, authentic & generous environment. We bloom & deliver excellence with passion, determination, courage & optimism to offer meaningful & daring codes.

Sales Associate – Troy Somerset

The Sales Associate is responsible for delivering best in class client service, achieving individual sales goals, building lasting client relationships through mastery of product knowledge and selling ceremonies as well as understanding Boutique operating processes.

 

Job responsibilities

• Achieve and exceed individual Sales Goals and Key Performance Indicators (KPI) including, Individual Sales Volume, Units per Transaction (UPT) & Average Dollar per Transaction (ADS)
• Maintain a strong drive for results and a positive, team first attitude at all times
• Ensure a welcoming client focused environment, which includes offering best in class service, in person, over the phone and through electronic communication
• Develop local and international client book with the ability to recruit and develop top clients
• Demonstrate strong product expertise, engage clients through the details and stories of our products
• Problem solve in partnership with leadership team to ensure that each client issue is accurately resolved to the benefit of the business
• Support floor moves, merchandising, visual merchandising, and housekeeping as needed
• Help locate merchandise at other Boutiques for clients, accurately process charge-send sales per Company guidelines
• Responsible for individual stock assignments, including organizing stock on floor and in the heart of the house
• Participate in all inventory and cycle counts and protect the assets of the Boutique through understanding and following operating procedures
• Assist in packing or wrapping customers’ merchandise, when necessary

 

Profile

• At least 3 years of Retail Sales and Client Service experience, preferably in a luxury consumer goods environment
• Strong drive for business results with a passion for creativity, fashion and the brand
• Ability to develop strong and lasting relationships with people through strong communication, organization and follow-through skills
• Provide outstanding customer service including in person, over the phone and through electronic communication
• Read, count, and write to accurately complete all business and client related documentation
• Ability to adjust priorities and manage time in a fast-paced environment, adaptable to strategies which address evolving business trends
• Ability to work varied hours/days, including nights, weekends, and holidays as needed
• Ability to operate all equipment necessary to perform the job, including phone systems, cash register, sensor-tag remover, computers, and all other office equipment.
• Can stand for extended periods, move and handle boxes of merchandise and fixtures, must be able to lift at least 30 lbs.
• Willingness to adhere to all company policies, procedures, regulations, and standards

Trainee, CRM Gifting

The Dior Corporate Trainee participates in a program designed to identify and develop future talent for the organization across functional areas. By working closely with their assigned Department, the Trainee supports the organization’s short and long-term objectives through day to day administrative and long-term project work. Trainees across departments will collaborate to develop initiatives to improve business results and present a project to our Executive Leadership Team.

 

Job responsibilities

TASKS AND RESPONSIBILITIES:

Communication

• Work in close liaison with all retail teams in the Americas
• Coordinate communication with Central CRM and local corporate partners, including warehouse, as needed
• Daily communication with the boutique management teams in the Americas
• Create presentation materials for store or internal use

Operations

• A key support in CRM department with gifting projects and various administrative tasks
• Assist with client gifting review, approval and fulfilment
• Partner closely with store operations and the warehouse for gifting logistics and shipping
• Manage CRM gifting and collateral inventory with regular inventory counts
• Coordinate and support as needed with execution of gifting campaigns

Reporting

• Create status and tracking reports for the team to review
• Produce weekly and monthly gifting ROI reports

Ad Hoc

• Conduct research projects as needed, competitor analysis, etc.
• Perform general clerical and administrative duties
• Any other tasks assigned from time to time

 

Profile

REQUIREMENTS:

• Full-time, 12 Month Program
• Must be available M-F, 9-6pm, Friday work from home
• At least 6 months of prior experience
• Strong communications skills both verbal and written
• Background in luxury retail is a plus
• Proactive follow-through practices
• Strong time management skills and prioritization with the ability to work under specific timelines and fast-paced environments
• Must possess strong organizational skills and attention to accuracy
• Proficient analytical capabilities and computer skills, must be able to learn new applications quickly
• Strong knowledge of all Microsoft Office programs (Excel, PowerPoint, Word & Outlook)

Visual Merchandising Manager – Hawaii Market

Responsible for communicating visual presentation direction and standards in our Ala Moana and Waikiki Boutiques. Works in close relationship with Corporate and in-store teams to upkeep visuals standards and report back to senior management.

 

Job responsibilities

TASKS AND RESPONSIBILITIES

• Maintain visual standards with great attention to detail, according to global directives for each location

• Troubleshoot and address merchandising concerns as directed by the VP of Visual Merchandising
• Execute window changes (overnight) and floor changes
• Re-merchandise according to sell thru and product launches
• Partner with Boutique teams to maintain the visual standards
• Upload store and project photos to internal VM app for corporate approval
• Be an integral team member for store openings, special events
• Oversee and organize Props inventory

 

Profile

REQUIREMENTS

• 3-5 years of Visual Display and Merchandising experience in a luxury of specialty retail environment
• Strong planning, organization, creativity and originality skills
• Ability to translate design trends to store windows and environments
• Ability to communicate strategically across all levels of the organization
• Strong follow through skills
• Ability to develop and train store management teams, build relationships, utilize skills of workforce most appropriately
• Ability to follow the company’s policies and procedures
• Ability to work a full-time schedule including nights, weekends, and holidays
• Ability to develop a strong understanding of the Dior brand image
• Ability to travel as needed