What You’ll Do

In your role, you’ll be tasked with offering technical mentorship and leadership to our team, delivering outstanding Design and Architecture consultancy to our strategic clientele. Your responsibilities will stretch from the office to on-site assignments, where you’ll architect comprehensive multi-domain solutions and navigate the complexities of their implementation, overcoming key deployment hurdles.

You’ll also be instrumental in coaching the L1/L2/L3 support teams, enhancing their capabilities in issue resolution and problem management, ensuring they’re well-equipped to maintain service excellence. Your mentorship will be vital to ensuring successful customer outcomes throughout the full spectrum of the lifecycle—Operate, Advise, Implement, and Optimize.

Your support will extend to addressing major concerns and issues from partners, setting the bar for service delivery that not only meets but anticipates the unique needs of our Service Provider sector customers and their evolving technology landscapes.

By ensuring seamless operational execution, you’ll help customers achieve their goals and drive their success. Your thought leadership will also shape their technology strategies, influencing decisions and positioning our services as integral to their business growth and transformation.

Who You’ll Work with

The Customer Experience (CX) Professional Services division at Cisco plays a pivotal role in helping customers embrace and advance new technology initiatives. Through a suite of services encompassing Advisory, Design & Implementation, as well as Operate services, we’re at the forefront of technological enablement and transformation.

As a key member of the SP (Service Provider) Accounts Team within CX, you’ll be directly involved in pioneering projects that leverage innovative technologies. Our team is essential in navigating the complexities of new tech, ensuring that it delivers value and operates seamlessly for our customers.

Who You Are

We’re seeking a candidate with a solid 10-plus years of experience in solution design, deployment, and support within a Service Provider environment, specializing in IP Technologies and Solutions. A robust technical foundation in design, deployment, and incident management is crucial, ideally backed by hands-on experience with IP networks in the Telecom-SP sector. Expertise in Transport technologies, including MPLS, SR, SRv6, and CEN, is required to ensure effective network architecture and service delivery.

The ideal candidate will be the go-to for critical customer issues, acting as a liaison to navigate business-impacting challenges. Holding a Cisco CCIE certification (R&S or SP) is non-negotiable, and an ITIL certification would be a significant plus. .

Key responsibilities will include:

Streamlining customer issue resolution with effective use of tools and triangulation techniques.

Assessing requirements and formulating precise technical solutions for implementation.

Enhancing customer loyalty and satisfaction through exceptional service delivery.

Adding value during engagements with key partners, such as through QBRs and JBRs.

Upholding and advancing industry standards in service delivery and driving key performance metrics like SLAs and system availability.

Incorporating and advocating for Cisco’s best practices in tools, automation, workflows, and processes to deliver consistent and replicable success to our customers.

Enabling and leveraging partner capabilities as an integral part of the customer experience.

Fostering strong relationships with customer sales leadership and Cisco partners to develop and carry out comprehensive 1-3 year account plans.

Aligning Cisco solutions with the customer’s business imperatives.

Building and sustaining relationships with customer technical teams.

In a people management capacity:

Providing guidance and mentorship to the L1/L2/L3 support teams to ensure delivery excellence.

As an innovator and change advocate:

Acting as the voice of the customer within Cisco to shape engineering decisions, product quality, roadmaps, and service offer development.

The ideal candidate will be a strategic thinker with a knack for relationship management, communication, and a commitment to delivering Cisco’s promise of excellence in customer service and innovation.

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!

Senior Solution Architect Service Provider

Key responsibilities will include:

Streamlining customer issue resolution with effective use of tools and triangulation techniques.

Assessing requirements and formulating precise technical solutions for implementation.

Enhancing customer loyalty and satisfaction through exceptional service delivery.

Adding value during engagements with key partners, such as through QBRs and JBRs.

Upholding and advancing industry standards in service delivery and driving key performance metrics like SLAs and system availability.

Incorporating and advocating for Cisco’s best practices in tools, automation, workflows, and processes to deliver consistent and replicable success to our customers.

Enabling and leveraging partner capabilities as an integral part of the customer experience.

Fostering strong relationships with customer sales leadership and Cisco partners to develop and carry out comprehensive 1-3 year account plans.

Aligning Cisco solutions with the customer’s business imperatives.

Building and sustaining relationships with customer technical teams.

In a people management capacity:

Providing guidance and mentorship to the L1/L2/L3 support teams to ensure delivery excellence.

As an innovator and change advocate:

Acting as the voice of the customer within Cisco to shape engineering decisions, product quality, roadmaps, and service offer development.

The ideal candidate will be a strategic thinker with a knack for relationship management, communication, and a commitment to delivering Cisco’s promise of excellence in customer service and innovation.

Distributor Account Manager

The Distribution Account Manager- role adds value to Cisco by delivering a well-managed, profitable and growing business through world class relationship management and sales-excellence practices & service creation where the distributor partner views the Distributor Account Manager as a trusted-advisor. The Distributor Account Manager is encouraged to deliver Sales Excellence in Relationship Management, Coverage and Business Management enabled through tools, processes, executive engagement and collaboration with extended teams. Together, help build strong trusted advisor relationships yielding high customer happiness and goal attainment.

Distribution Account Manager drives the Distribution Motion, builds on strategy around helping develop B2B strategy for maximising Tier 2 reseller partner reach and build Cisco architecture platforms to grow bookings & revenue.

• Work with distributor to deliver Cisco Solutions and build a 2 Tier partner network that help them increase market reach and grow bookings and revenue
• Drive Service & Offer Creation, Sales enablement and service acceleration. Align offers to prioritize market segments that drive growth and value for Cisco & Partner.
• Demonstrate Distributor Development & Investment Program to increase capacity and growth. Develop technology practices, drive adoption of new technologies. Incubate, Accelerate & Scale.
• Build a GTM plan with the distributor for each segment & architecture and create pipeline and forecast management as per the defined metrics.
• Should have the ability to coordinate and collaborate with Cisco segment AM’s and SE’s for driving the and increase wallet share in respective patch.
• Developing a deeper understanding of the market and partner programs
• Develop and maintain positive relationships with senior executives and business decision makers and have ability to influence them.

Technical Writer(6-10Yrs)

Who You Are

Do you love writing, are self-driven, passionate about the customer, thrilled by new technology, and enjoy working with global teams? If your answer is “yes” we’d like to talk to you!

The Security Business Group technical communications team at Cisco is looking for looking for senior technical writers (8-10 years’ experience) to join us in our journey to redefine the content experience for our customers.

Who You’ll Work With

The SBG Group develops products and solutions in the area of Cloud Security and Network Security. We believe in delivering the very best product experiences for our customers, and thrive on providing cutting-edge, user-centric content that complements Cisco’s diverse range of products and solutions.

What You’ll Do

As a technical communicator at Cisco, you will:

• Use your superior writing skills and extraordinary attention to detail to conceptualize, plan, develop and write high-quality documentation.
• Drive innovation and experiment with new-age content formats, information architecture, and work-flow driven, minimalistic content.
• Identify opportunities to improve quality, usability, and productivity.
• Gain an in-depth understanding of customer asks through internal/external connects to drive innovative content development and delivery methods.

What You Need

• Creative and critical thinking skills to solve customer problems.
• Ability to learn about new products, technology, and tools quickly.
• Ability to embrace change, find opportunities, and take initiative.

Sales Manager

General Description

The Enterprise Networking portfolio is fundamental in helping to transform our customers’ business with a secure modern network foundation built on intent-based networking architecture aligned to their business priorities. The portfolio provides integrated hardware and software capabilities that’s software defined to enable end-to-end security, visibility and analytics backed up my AI/ML capabilities for a connected operating model. The portfolio has never been more relevant to our customers as they continue on their digital transformation journey.

As a Sales Specialist you will join a very hardworking and result oriented Data Center Sales Team to sell Cisco Data Center products and solutions. As a Product Sales Specialist you will take a leadership role as the technical sales specialist driving Data Center switching and solution sales for multiple verticals and market segments throughout India, and SAARC countries. In this capacity you will have to collaborate with the global, APJ regional teams as well as work closely with the Cisco India sales and partner teams. take care of the GTM for Cisco’s Data Center networking portfolio in India and SAARC region.

As owner of the Enterprise Networking business, you are also encouraged to develop and execute a strategy for consistent growth in INDIA & SAARC and drive day-to-day execution of large deals and sales programs in all customer segments from SMB to Large Enterprise. The role also has the added responsibility of leading the transformation of the salesforce towards recurring software and services sales along with the transformation of the software defined portfolio.

Roles and Responsibilities

You are a well-respected sales leader with extensive experience leading teams focused on growing and developing the networking business by closing new business, penetrate existing accounts with the full portfolio and assembling new logos. You are entrepreneurial and can influence at the highest levels of organizations.

• Develop and execute the annual sales plan for Enterprise Networking in INDIA & SAARC
• Own the INDIA & SAARC Enterprise Networking bookings targets across the full portfolio of products (hardware and software)
• Drive the sales and operations metrics, including pipeline/funnel visibility and forecasting, and executive dashboards
• Engage sales leaders to identify and develop opportunities by building strong sales relationships throughout INDIA & SAARC and APJC
• Collaborate with the multiple cross-functional organizations across the Region and WW to drive execution of the EN Plan (Sales, Architectures, Engineering, Channels, Marketing, Product Management, Legal, Finance, CX etc)
• Work with the Business Units and Engineering on customer requirements and escalations to ensure customer satisfaction and success
• Lead strategic customer engagements, sales initiatives and programs to drive consistent growth across the INDIA & SAARC countries
• Share and adopt best practices across the region to drive Enterprise Networking sales
• Manage, develop and coach Product Sales Specialists team members and also extended team members

Desired Skills and qualifications

• Substantive experience (10+ years) in enterprise sales and leading sales teams
• Strong closing and negotiation skills and general understanding of legal contracts
• Exceptional team leadership and people-management skills
• Demonstrated ability to work cross-functionally across various organizations to drive outcomes – Requires ability to influence without owning processes or organizations directly
• Proven ability to influence and lead in a highly matrixed model
• Excellent written, verbal communication, listening and presentation skills. Able to articulate complex ideas and strategies to people at all levels of the organization.
• Familiarity with Cisco’s Enterprise Networking portfolio and services offerings an added plus
• Track record of successful performance as a “change agent” within Cisco or other companies
• Experience building actionable long and short term plans based on understanding of the market and execution levers
• Ability to inspire within a highly dynamic environment
• Bachelor’s degree from a reputable university/college