Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have more than 200 years of experience helping our clients meet the world’s toughest challenges and embrace its greatest opportunities.

Commodities Product Manager – Assistant Vice President – HOUSTON (Hybrid)

Product developer responsible for coordination amongst front office teams working on new business development initiatives. Creates a product vision aligned to business priorities and corresponding roadmap to delivery.

Excellent communication skills required in order to negotiate internally, often at a senior level. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Accountable for significant direct business results or authoritative advice regarding the operations of the business. Necessitates a degree of responsibility over technical strategy. Primarily affects a sub-function. Responsible for handling staff management issues, including resource management and allocation of work within the team/project.

Responsibilities:

• The Product Developer is responsible for all activities related to the development of new products and/or features and functionality of products including developing business cases, requirements definition (BRDs), product enhancements innovation, feature and functionality definition based on market and industry research and trends and client needs. This role manages the end-to-end product development lifecycle and will also scope product releases, agreeing to and tracking business priorities, incorporating regulatory and compliance requirements and investment tracking
• Creates a product vision aligned to business priorities and corresponding roadmap to delivery
• Follows market, industry and client trends to own field and adapts them for application Citi’s products and solutions platforms
• Conceptualizes, plans, prioritizes, coordinates design and delivery of products or features to product release, and serves as product ambassador within user community
• Works in close co-ordination with Sales, Trading, Technology, MQA, Market risk, Business Managers and senior stakeholders to fulfil the delivery objectives
• Has responsibility to deliver significant direct business results and authoritative advice regarding product development that necessitates a degree of responsibility over technical strategy
• Partners with senior business leaders and a widely distributed global user community to define and implement solutions
• Creates clear and specific project plans, business and technical requirements documents for product execution
• Has direct interaction with trading, sales, MQA, business managers and technology teams, to understand their long-term vision, discuss industry trends, and incorporate them into the product & solutions strategy

Qualifications:

• 3-8 years structuring experience from a financial institution
• Demonstrated quantitative and analytical skills
• Consistently demonstrates clear and concise written and verbal communication skills
• Ability to work with multiple functional groups in a cohesive manner.

Education:

• Bachelor’s/University degree, Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Full Time Head Universal Banker – Boyle Heights Branch

The Head Universal Banker is responsible for providing exceptional service delivery to our internal and external customers in coordination with the Branch team. The overall objective is to effectively execute all service transactions (e.g. deposits, payments, address changes, replacement card orders, disputes, etc.) and sales (including opening accounts, credit cards, etc.) referral routines to deepen client relationships.

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Responsibilities:

• Exhibits strong sales and service skills, presenting products and services while proactively educating clients on utilizing available access channels  (ex: ATM, Online, Mobile, etc.)
• Act as a subject matter expert for the branch and remain flexible in position based on branch coverage needs.
• Continuously learns new and existing products through sales aids (features, benefits, fees, etc.) demonstrating positive, can-do attitude and customer first culture.
• Provide exceptional service delivery to our internal and external customers to resolve account service issues and respond to customer inquiries promptly and effectively.
• Is knowledgeable about the client’s accounts and business with the bank and uses sound judgment with customers and transactions
• Energetically greet and interact with clients on the bank floor to proactively identify and address client sales and service needs; appropriately convert service requests into sales or referrals
• Required to approach and engage clients in the branch lobby to demonstrate expertise in digital capabilities and to identify the financial needs of the clients. May require standing 60-70% of the work day
• Ability to use the various marketing tools and digital technology available in the branch to present product offers and financial solutions to existing and potential clients (e.g. sales wall, tablet, smart phone, workbench, iPads, etc.)
• Connect clients to the appropriate partners as necessary (e.g. leverage video conference for FA, mortgage specialist, etc.)
• Take full ownership of clients’ problems to resolve client complaints/issues promptly and effectively to ensure complete client satisfaction with resolution
• Recognize transaction needs of clients, direct them to the alternative self-service channels and provide assistance with self-service as needed
• Educate clients on self-service capabilities and encourage use of digital service channels (e.g. Online, Mobile, ATM, TCR, Teller Assist Unit, if applicable, etc.)
• Exercises ownership and ensure all follow-up items are complete or handled off to the appropriate individual(s) and work harmoniously with multiple team members
• Engage the Citi client by welcoming them with a warm friendly smile, pleasant demeanor, using the client name, whenever possible, and thanking them for doing business with Citi
• Executes financial transactions in accordance with bank policies and procedures while maintaining an acceptable record in daily drawer balancing
• Listens carefully to the client and willingly assists with any questions or problems the client has
• Makes sure all needs are met before concluding the transaction, making the client feel his/her time is being valued without  being rushed
• Shows initiative, empathy and proactively prevents and handles problems with clients while assisting other tellers as well
• Create a warm, welcoming and friendly environment for customers and employees by foster teamwork in the branch to ensure a positive overall customer experience.
• Effectively executes all service transactions (e.g. deposits, payments, address changes, replacement card orders, disputes, etc.) and sales (including opening accounts, credit cards, etc.) referral routines to deepen client relationships
• Adheres to and comply with Citibank policies, standards, operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets
• Duties may include managing the supply of cash for branch needs based on business demand, in addition to managing incoming/outgoing cash shipments/maintains vault cash, including buying and selling of cash with branch Tellers and ATMs, as needed (including competence in using teller NBS system & cash recycler to assist customers)
• Good leadership skills and the ability to motivate others
• Actively promoting and  participating in branch incentive program(s) by promoting and participating in a sales and service programs consistent with Citi’s business plan goals
• Providing working leadership and guidance to peer Concierge or Tellers through assignment of work and technical guidance, when needed
• Assisting  and providing coverage for leadership team with leading by example
• Provide feedback to management on ways to enhance sales processes and service delivery
• Providing coaching and education to the other Concierge or Tellers regarding Digital capabilities,  transaction processes and priorities, including a streamlined sales & service process, digital first approach, focus on client problem resolution and effective utilization digital technologies
• Resolving complex client issues or needs; connect with relevant specialists or senior leaders as needed

Qualifications:

• 1-3 years relevant experience
• Required Skills:
  • Experience with face-to-face customer service, digital engagement and basic sales/referrals
  • Open, client service orientation and desire to help customers is required
  • Sales experience desired
  • Excellent verbal and written communication skills
  • Analytical and problem solving skills
  • Basic computer and digital tools skills
• Preferred Skills: Retail experience

Education:

• High School diploma or equivalent

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Job Family Group:

Customer Service

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Job Family:

Branch Service

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Time Type:

Full time

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Primary Location:

East Los Angeles California United States

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Primary Location Full Time Salary Range:

$47,510.00 – $61,990.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Compl Bus Control Sr Analyst (AVP/Hybrid)

The Compl Bus Control Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

Responsibilities:

• Participates from inception through implementation, in cross-functional or cross business issues designed to ensure business compliance with laws, regulations, and policy requirements across key/complex risk levels.
• Utilizes Issue Management processes and project management methodology from the initiation, planning, control requirements, execution, and closing phases of each issue; end results may include improved productivity, technology, processes, cost savings, and controls.
• May support any area of the business (organizationally, regionally or product-wise) from an issue/project perspective; regular engagement with Senior Business Level Officers, Legal, Risk, and Compliance regarding complex matters.
• Initiates and develops relationships with others throughout the business unit and the company in order to identify and understand business needs
• Implement solutions to improve effectiveness and results
• Ensure a culture of accountability, integrity and respect
• Works issues/projects as assigned to support improvements
• Identify and analyze escalated problems and provide guidance for resolution
• Negotiate solutions and acts as a liaison with internal and external clients
• Monitor, research and evaluate technological advances in the industry to identify appropriate alternatives for enhancing current department operations
• Evaluate cost/benefits, make recommendations, develop and oversee implementation plans
• Provides judgment based on analysis of factual information in complicated and unique situations
• Directly impacts the area through shared responsibility for delivery of end results
• Implement and develop controls to prevent risk within specialized business
• Analyzes and identifies risk and performs analytical reporting
• Acts as a consultant to the businesses regarding processes & controls
• Drives corrective actions
• Provides support to business activity owners and Third Party Risk and Control functions
• Coordinates and assists with onsite reviews
• Completion of compliance documentation and on boarding activities relevant to compliance due diligence.
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 5-8 years of control and/or project experience
• High attention to detail and quality
• Demonstrated analytical and problem-solving skills.
• Effective planning and organizational skills
• Proficient in Microsoft Office with an emphasis on MS Excel
• Consistently demonstrates clear and concise written and verbal communication skills
• Proven ability to make sound business decisions
• Experience in creating and implementing processes that result in improved business performance
• Ability to present a compelling case for ideas and initiatives through listening and articulating a convincing point of view

Education:

• Bachelor’s/University degree or equivalent experience

Legal Senior Group Manager – USPB Mortgage – Director

The Legal Senior Group Manager is a senior management-level position responsible for accomplishing results through the management of a team within the Legal Function. The overall objective of this role is to provide legal support, advice, and guidance regarding the originations process of the Mortgage Business.

This role requires thorough understanding of the strategic direction of the originations process of the Mortgage Business, combined with knowledge of the relevant laws and regulations for the geographies in which we operate. Provides input into strategic decisions, exercising sound legal judgement to develop proactive, risk-appropriate and commercially practical business-oriented solutions. Full management responsibility of a team, including management of people and planning.

Responsibilities:

• Responsible for providing legal counsel regarding the originations process of the Mortgage Business, supporting strategic initiatives, providing subject matter expertise and interpretations of relevant laws, rules, regulations, and industry practices, and advising business management/leadership on all manner of legal matters and risks impacting the business
• Manages a diverse team by providing guidance for mortgage originations, evaluating employee performance, and providing compensation recommendations, promotions, and support on personnel-related matters
• Provides advisory services in respect of business decisions by applying institutional knowledge against industry standards, widely accepted business practices, laws, rules, and regulatory guidelines, escalating where appropriate
• Collaborates across internal lines of business and control/support functions to achieve coordinated and efficient outcomes on matters of common interest; coordinate closely with the Legal team on a regional and global basis
• Accomplishes results by leveraging networks/connections, colleagues, and peers
• Serves as business partner and advisor to business stakeholders and functional partners (e.g., Risk, Compliance) by participating in planning and development initiatives; contribute to business objectives by using knowledge of industry, laws, and regulations
• Actively participates in various risk reviews, governance and control forums while demonstrating keen awareness of issues that could cause financial, reputational, or legal consequences
• Proactively identifies, evaluates and contributes to the appropriate management of legal, regulatory, and reputational risk through cross- function collaboration, following relevant legal developments, participating in internal projects, escalating as appropriate
• Manages day-to-day legal activities as a subject matter expert in area of responsibility and provide senior advisory services to business partners
• Negotiates, coordinates, and monitors management of complex legal issues and make key decisions within area of responsibility, escalating where necessary
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards

Qualifications:

• 8+ years of relevant industry experience with some experience working in an in-house legal role in mortgage and/or financial services; previous managerial experience beneficial
• Excellent leadership, interpersonal, organizational and relationship skills
• Experience in working with regulators/regulatory bodies is preferred
• Proven ability to apply sound judgement while managing multiple assignments simultaneously in a demanding, fast-paced environment
• Comprehensive knowledge of multi-jurisdictional laws, regulations and practices while staying abreast of regulatory and legal environment, internal policies and industry trends that impact the business
• Effective communication and negotiation skills and ability to build and maintain trusted relationships
• Bar license in good standing to practice law
• Preferred candidate has familiarity with the requirements of the TILA, RESPA, ECOA, FCRA and corresponding regulations related to mortgage originations.

Education:

• Juris Doctorate or equivalent law degree