Citibank, N.A. is the primary U.S. banking subsidiary of Citigroup, a financial services multinational corporation. Citibank was founded in 1812 as City Bank of New York, and later became First National City Bank of New York. The bank has branches in 19 countries.
Custody Client Onboarding Analyst
About the job
The Client Onboard Analyst 2 is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures or practices. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own team.
Responsibilities:
- Responsible for customer interaction, documentation issuance, review and system setups.
- Demonstrates high level of diligence, motivation and organizational skills.
- Focuses on timely and accurate delivery of all account opening functions, as well as delivering superior customer service and resolution of customer issues.
- Performs day to day management of the account opening and maintenance processing, including daily management of in-process, pended, and service related activities, ensuring account opening requirements are clearly defined to support all scenarios of account opening and maintenance requirements, to include delivery of very high quality service to customers and internal partners.
- Responsible for various types of project management in the account services space, and managing cross-functional relationships with all teams.
- Determines new work procedures, analyzes complex and variable issues with significant departmental impact.
- Consistent delivery of high quality service to customers through meeting or exceeding customer expectation guided by service level agreements and efficiency/accuracy standards.
- Ensures awareness and full compliance of internal processes, regulations, policies, guidelines, procedures, and practices.
- Establishes and maintains close working relationship with clients and within team to facilitate an open and direct communication of issues, needs, queries, etc., in such that these may be responded to in an efficient, prompt and professional manner.
- Embarks on continuous on the job training for end to end product knowledge.
- Understands client requirements and implement them correctly.
- Understands new customer requirements and ensure adequate support to new customer requirements and initiatives. Monitors customer satisfaction and service level and drive process changes. Provides innovative solutions to clients.
- Daily deliverable of routine and defined tasks, while developing knowledge of the broader context in which work is being performed.
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
- 4-6 years of experience in Documentation review, Account Maintenance and related Cash products preferred.
- Demonstrated interpersonal skills, pro-active team player but also able to work independently, with exceptional written and verbal communication skills.
- Highly motivated, persistent, and able to work in a structured, high volume, time sensitive, high-risk environment. Capable of prioritizing and eager to learn multiple products in a challenging environment. Fast learner, strong attention to detail, and willingness to go extra mile.
- Proficient in Microsoft Office Applications.
- Proficient in handling urgent and escalation cases and manage client and internal team expectations. Proficient knowledge of English (written and spoken).
Education:
- Bachelor’s/University degree or equivalent experience
Ref Data Mgmt Rep 4
About the job
The Ref Data Mgmt Rep 4 performs moderately complex and varied assignments. Most of the impact is related to quality of execution. Works with limited supervision. May service an expansive array of products/services. Demonstrates technical/administrative expertise. Applies specialized functional area skills and basic knowledge including underlying professional/technical principles or standards. The technical procedures for this level are well defined. Understands how duties relate with others in the team/unit and how the unit integrates with others in accomplishing the work of the function. Exchanges moderately complex information with others. There may be occasional handling of awkward contacts. Basic knowledge of the organization and its policies required. Applies research, information gathering and analysis skills to factual information. Applies judgment based on practice and precedence. Selects the best course of action from a broad array of defined options, understanding the consequences of each.
Responsibilities:
- Ensure customers classified in line with required regulations
- Performs on-going maintenance/refresh of existing customer data
- Performs on-going set up and maintenance of settlement instructions in a variety of internal applications
- Interacts daily with global operations teams to ensure timely update of all settlement instructions
- Actively monitors settlement rates to ensure instructions are being updated correctly
- Liaises with other operations teams globally to ensure new customers are opened correctly and meet local regulatory requirements prior to trading activity
- Daily monitoring of account opening activity to ensure all regulatory/document requirements are met.
- Daily deliverable of routine and defined tasks, while developing knowledge of the broader context in which work is being performed.
- Completes all mandatory reports in a timely manner and required standard
- Awareness of and adherence to audit & risk controls.
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
- 1-3 years of experience, specifically of customer identification within a global financial services organization
- Knowledge of Corporate Actions notification.
Education:
- Graduates or equivalent
CCB KYC Maker
About the job
Job Description: The CCB KYC BSU is an AML/KYC support and control function within the ISG O&T group responsible for the due diligence and approval of the KYC Record and associated documentation in partnership with Relationship Management and Compliance.
The candidate will have a direct responsibility to conduct research for company information from both internal and external sources, documenting specifics required to satisfy regulations. There are differing requirements depending on where the account is being opened. There is a constant need for KYC Record review as there are periodic renewals of the required due diligence carried out based on the risk of the client.
The BSU owns the end to end KYC process from creation/renewal to approval of the KYC Record and supporting local country appendices
Key Responsibilities:
- Create the KYC Record in the KYC system sourcing information from internal and external sources by the agreed deadline
- Proactively interact with relationship management teams and compliance to update system with information until final approval of KYC Record
- Review information from internal and external sources for company news (Firm website, Regulatory websites, Company website, Dun & Bradstreet, Google etc.)
- Validate the information within the KYC Record and CIP document to ensure completeness and accurate (Company/Entity Formation documents, Ownership, Management, etc.)
- Complete KYC Record incorporating local regulatory requirements / Global BSU Standards and policies
- Take responsibility for KYC Record and associated documentation completion from initiation to approval
- Maintain BSU tool current and be able to demonstrate work carried out
- Report workflow progress to supervisor
- Ensure KYC workflow tool is kept up to date, ensuring all mandatory fields, status and commentary reflect an accurate representation of the status at all times
- Meet agreed daily targets for KYC Record review and completion within agreed Service Level Agreement timeframes
- Update workflow database regularly throughout the day
- Highlight any discrepancies to Senior Case Managers, Control Team and Section Managers
- Escalate any negative news and high-risk cases to RM/PAM/AML Compliance department
- Assist in departmental projects as required
Communication / Reporting
- Manage upward communication – Huddle updates, escalations, issues/ concerns etc.
- Track and report time log (CMs and Case Researcher) on a daily basis
- Monitor operational metrics required for management level reporting
- Accurate time tracking in the PTS system
Knowledge/Experience:
- 1 – 2 years’ experience in banking, finance, or law
- Experience in control/risk or Compliance (AML/KYC) function (an advantage)
- Knowledge and experience of the technologies and processes used in Citi (an advantage)
- Knowledge of European Union regulatory KYC/AML requirements
- Flexible enough to work as per Business timings.
- ACAMS certified (an advantage)
Qualifications:
- University degree preferably in Business/Finance, Math, Economics, Engineering, Optimization, or Law
Skills:
- Strong Negotiations skills
- Proficient use of Microsoft Applications (Word, Excel, Access, PPT)
- Excellent written and verbal communication skills.
- Other languages an advantage like French/German/Arabic
- Proficient use of Citi KYC applications (an advantage)
- Customer Services orientated
- Ability to develop strong professional relationships
- Strong research skills
- Accuracy and strong attention to detail
- Ability to multitask and prioritize
- Ability to work well under pressure and tight time frames
- MIS and metrics and efficiency analysis skills
- Pro-active, flexible, have good organizational skills and must be team player.
- Ability to work in a dynamic environment.
Business Risk & Control
About the job
Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.
Shape your Career with Citi
We’re currently looking for a high caliber professional to join our team as Officer, Risk and Control – Hybrid (Internal Job Title: Business Risk and Control Specialist – C05) based in Pune, India. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:
- Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
- We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
- Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
In this role, you’re expected to:
- Have a good understanding of the Risk & control framework and the underlying concepts on Risk Management
- Assist in performing the monitoring review that augment the principles defined per ARCM (Activity, Risk, Control & Monitoring)
- Monitor the compliance of control as appropriate to the regulatory requirement. This could be mostly in the simple to medium complex reviews Collaborating with onshore and offshore team in gathering the necessary evidence required to perform the testing. Escalate any control failures
- Timely submission of results in the Risk & Control system
- Assisting in the creation and maintenance of reports for control tracking and analysis
- Identify risks across the business and organize cross-functional solutions
- Additional duties as assigned
As a successful candidate, you’d ideally have the following skills and exposure:
- 2-4 years of relevant work experience
- Excellent written and verbal communication skills
- Ability to perform under pressure Ability to manage multiple tasks and priorities
- Ability to function independently
- Proficient in MS Office Word, Excel and PowerPoint applications
- Should be flexible to work in night shifts
Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.
Take the next step in your career, apply for this role at Citi today
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Job Family Group:
Risk Management
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Job Family:
Business Risk & Control
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Time Type:
Full time
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Citi is an equal opportunity and affirmative action employer.
