Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have more than 200 years of experience helping our clients meet the world’s toughest challenges and embrace its greatest opportunities.
Part Time Universal Banker 20 hrs – Gaithersburg MD
Job Overview
The Part Time Universal Banker is responsible for providing exceptional service delivery to our internal and external customers in coordination with the Branch team. The overall objective is to effectively execute all service transactions (e.g. deposits, payments, address changes, replacement card orders, disputes, etc.) and sales (including opening accounts, credit cards, etc.) referral routines to deepen client relationships.
Responsibilities:
- Exhibits strong sales and service skills, presenting products and services while proactively educating clients on utilizing available access channels (ex: ATM, Online, Mobile, etc.)
- Act as a subject matter expert for the branch and remain flexible in position based on branch coverage needs.
- Continuously learns new and existing products through sales aids (features, benefits, fees, etc.) demonstrating positive, can-do attitude and customer first culture.
- Provide exceptional service delivery to our internal and external customers to resolve account service issues and respond to customer inquiries promptly and effectively.
- Is knowledgeable about the client’s accounts and business with the bank and uses sound judgment with customers and transactions
- Energetically greet and interact with clients on the bank floor to proactively identify and address client sales and service needs; appropriately convert service requests into sales or referrals
- Required to approach and engage clients in the branch lobby to demonstrate expertise in digital capabilities and to identify the financial needs of the clients. May require standing 60-70% of the work day
- Ability to use the various marketing tools and digital technology available in the branch to present product offers and financial solutions to existing and potential clients (e.g. sales wall, tablet, smart phone, workbench, iPads, etc.)
- Connect clients to the appropriate partners as necessary (e.g. leverage video conference for FA, mortgage specialist, etc.)
- Take full ownership of clients’ problems to resolve client complaints/issues promptly and effectively to ensure complete client satisfaction with resolution
- Recognize transaction needs of clients, direct them to the alternative self-service channels and provide assistance with self-service as needed
- Educate clients on self-service capabilities and encourage use of digital service channels (e.g. Online, Mobile, ATM, TCR, Teller Assist Unit, if applicable, etc.)
- Exercises ownership and ensure all follow-up items are complete or handled off to the appropriate individual(s) and work harmoniously with multiple team members
- Engage the Citi client by welcoming them with a warm friendly smile, pleasant demeanor, using the client name, whenever possible, and thanking them for doing business with Citi
- Executes financial transactions in accordance with bank policies and procedures while maintaining an acceptable record in daily drawer balancing
- Listens carefully to the client and willingly assists with any questions or problems the client has
- Makes sure all needs are met before concluding the transaction, making the client feel his/her time is being valued without being rushed
- Shows initiative, empathy and proactively prevents and handles problems with clients while assisting other tellers as well
- Create a warm, welcoming and friendly environment for customers and employees by foster teamwork in the branch to ensure a positive overall customer experience.
- Effectively executes all service transactions (e.g. deposits, payments, address changes, replacement card orders, disputes, etc.) and sales (including opening accounts, credit cards, etc.) referral routines to deepen client relationships
- Adheres to and comply with Citibank policies, standards, operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets
Qualifications:
- 1-3 years relevant experience
- Required Skills:
- Experience with face-to-face customer service, digital engagement and basic sales/referrals
- Open, client service orientation and desire to help customers is required
- Sales experience desired
- Excellent verbal and written communication skills
- Analytical and problem solving skills
- Basic computer and digital tools skills
- Preferred Skills: Retail experience
Education:
- High School diploma or equivalent
Citi Wealth – Wealth Relationship Manager – 399 Park Ave
Job Overview
The Wealth Relationship Mgmt. (Branch) Sr. Analyst SAFE Act is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.
Responsibilities:
- Identify, build and deepen relationships to gain incremental wallet share of the affluent and High Net Worth segment through the use of financial planning and excellent discovery and profiling skills.
- Anticipate the complex financial needs of the client and offer solutions through a wide range of products, services and tools based on client profiling.
- With the support of product specialists, intuitively recognize and understand a client’s banking, credit and investment needs and goals in order to provide holistic financial solutions.
- Provide regular value-added engagement with clients- High touch, face-to-face meetings at client’s preferred location, consistent communication, access to seminars, etc.
- Master referral opportunities to grow portfolio.
- Proactively source, acquire and expand high value customer relationship by maximizing sale and service opportunities.
- Refer opportunities to segment partners where appropriate (including, but not limited to Lending Consultants and Financial Advisor, Small Business Partners, Relationship Manager, etc.)
- Organize client events to enhance client bonding.
- Acquire new clients through converting referral leads.
- Manage client follow-up and adhere to all Regulatory and Compliance operating procedures
- Ensure that KYC/AML and other compliance norms are strictly adhered to
- Partner with all roles on branch team to ensure all clients have a positive in-branch experience
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
- 5-8 years of experience
- Strong analytical and financial skills
- Strong verbal and written communication skills
- Organized with strong attention to detail
- Knowledge of Microsoft Office (Excel, Outlook, and Word) and experience using NaviPlan Select or similar financial planning software preferred
- Basic understanding of investment and financial planning strategies preferred
- Must be a self-starter, problem solver and a goal-oriented team player able to work without direction
- Required current US FINRA Registration: SIE, Series 6, 63, and 65 OR Series 7 and 66 or equivalent.
- Must meet ALL US FINRA Registration requirements within 150 days of starting in the role.
- Insurance Group 1 required.
- Must obtain within 120 days of meeting all US FINRA Registration requirements if not already held.
- This position requires the employee to register as a mortgage loan originator with the Nationwide Mortgage Licensing System and Registry (“Registry”) and obtain a unique identifier from the Registry before referring interested clients to Citibank for their mortgage needs, to maintain and renew that registration on an annual basis, to update registration information with the Registry on a timely basis, and to provide that unique identifier to consumers as required by applicable SAFE Act regulations and Citi policies and procedures.
Senior Engineering Developer – Assistant Vice President
Job Overview
About Citi
Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.
About the Role
We are looking for a highly skilled and hands-on Software Engineer to drive modern engineering practices and technology transformation within our teams. You will play a critical role in designing, developing, and maintaining scalable, high-quality software solutions while ensuring best-in-class engineering standards, including trunk-based development, test automation, security, and modern ways of working.
This role requires deep expertise in system design, hands-on coding, and strong problem-solving skills to create resilient, high-performing, and secure applications.
Key Responsibilities
Software Development & System Design
- Design, develop, and maintain robust, scalable, and high-performance applications.
- Implement trunk-based development practices to enable continuous integration and rapid delivery.
- Develop clean, maintainable, and testable code following SOLID principles and software design best practices.
- Ensure high levels of unit test coverage, test-driven development (TDD), and behavior-driven development (BDD).
- Actively contribute to hands-on coding, code reviews, and refactoring to maintain high engineering standards.
- Respond to queries from L2 support team or business stakeholders as L3 during office hours mainly on rotational basis along with existing team members.
Engineering Excellence & Best Practices
- Adoption of modern engineering ways of working, including Agile, DevOps, and CI/CD.
- Advocate for automated testing, infrastructure as code, and continuous monitoring to enhance software reliability.
- Apply Behavior-Driven Development (BDD), Test-Driven Development (TDD), and unit testing to ensure code quality and functionality.
- Conduct thorough code reviews, ensuring adherence to best practices in readability, performance, and security.
- Implement and enforce secure coding practices, performing vulnerability assessments and ensuring compliance with security standards.
- Collaborate effectively in agile environments, embracing DevOps principles and fostering a culture of continuous delivery and improvement.
Technical Leadership & Collaboration
- Partner with architects, product owners, and cross-functional teams to design scalable and distributed systems.
- Collaborate closely with DevOps teams to optimize deployments, observability, and production resilience.
Skills and Qualifications
Must-Have Skills:
- Bachelor’s degree in computer science or engineering field involving software programming or systems engineering
- 8+ experience of Strong hands-on professional software development experience (Java, Python, or any modern programming language).
- Deep expertise in system design and microservices architecture.
- Angular/React JS is good to have
- Experience with trunk-based development, feature flags, and progressive delivery strategies.
- Proficiency in TDD, BDD, and automation-first mindset to ensure high test coverage and reliability.
- Strong understanding of CI/CD pipelines, and DevOps practices.
- Experience conducting code reviews, vulnerability assessments, and secure coding.
- Familiarity with modern cloud-native technologies (AWS, Kubernetes, Docker).
- Proficiency with data structures, algorithms and SQL
- Excellent problem-solving skills and ability to work in fast-paced, agile environments.
- Strong communication and collaboration skills.
Citi Commercial Bank – North America Client Executive Head
Job Overview
The NAM CCB Client Executive Head will proactively drive improvement in Decision Maker (DM) VoC across all cash operational areas, products and platforms to ensure we exceed client’s expectations. The role is responsible for meeting with the entire Client Executive’s team on a daily basis to review all client escalations in Onboarding, Service and Product Management that are responsible for resolving the issues and providing the client with regular updates until resolved to client’s satisfaction.
- Assigned to CCB Platinum clients & New to Bank Clients
- Monthly Business Review and Client Sentiment Check-ins
- Oversight VoC Action Plans and Client Revenues
The role is responsible to review daily reporting analysis of these activities using the reporting tools GCAD, CSIP, KYC and Service Level Agreements (SLAs) to ensure they are being met and any activities outside of SLAs is promptly escalated to seniors. The team lead will also work in close partnership with control functions such as Legal, Risk, Compliance and AML/KYC teams to ensure appropriate governance and control infrastructure and be able to lead with strong governance and control. The role is responsible to ensure the Client Executives are conducting frequent touch point calls and visits with their clients, in person and via phone/Zoom, providing the clients with an analysis of the relationship using the scorecard with all activities that the Citi team is working on and gauge the client temperature to address any potential areas of dissatisfaction via the Client@Risk process.
- Compiling and analyzing data to measure performance
- Reporting on department performance to upper management
- Establishing department standards and procedures
- Design and implements training programs for the department
- Collaborate with other departments to achieve organizational goals
- Collect and analyzes functional partners metrics to ensure they meet SLA’s
- Conduct performance reviews and address skill set knowledge gaps
- Lead monthly meetings with department heads
- Hiring and training new personnel
Core Skills needed-
- 10+ years of experience
- Proven track record of successful client focused activity
- Advanced problem-solving skills
- Excellent interpersonal skills
- Committed, trusted team player
- High energy and initiative
- Effective time management and organizational skills
Natural Gas Trading Director – Houston
Job Overview
The Trader is a senior level position responsible for overseeing a trading book and managing book risk, in coordination with the Trading team. The overall objective of this role is to ensure book trades deliver on budgeted revenues, and to coordinate with key stakeholders to develop the trading franchise.
Responsibilities:
- Oversee a trading book as a Senior trader and generate revenues and manage risk for the respective business
- Build and maintain a franchise and connect with key clients
- Coordinate with Sales, Research, CMand and other organizations across Markets and Securities Services and the broader business
- Trade a book and deliver on budgeted revenues and manage book risk
- Establish and maintain key relationships to deliver trades to the desk
- Anticipate client demand in each respective product/market and facilitate large client trades
- Coordinate with desk analysts as needed and with sales to develop the franchise and manage and mentor junior traders as needed
- Leading strong governance and controls:
- Work in close partnership with control functions such as Legal, Compliance, Market and Credit Risk, Audit, Finance in order to ensure appropriate governance and control infrastructure
- Build a culture of responsible finance, good governance and supervision, expense discipline and ethics
- Appropriately assess risk/reward of transactions when making business decisions; demonstrating proper consideration for the firm’s reputation.
- Be familiar with and adhere to Citi’s Code of Conduct and the Plan of Supervision for Global Markets and Securities Services
- Adhere to all policies and procedures as defined by your role which will be communicated to you
- Obtain and maintain all registrations/licenses which are required for your role, within the appropriate timeframe
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
- 15+ years of experience in a related role
- In-depth knowledge of respective products and clients
- Proven history of successful trading book management
- Required licensing and registrations as applicable
- Advance analytical and numerical competency
- Consistently demonstrates clear and concise written and verbal communication
- Effective interpersonal skills to develop and maintain relationships with internal and external stakeholders
- Ability to analyze and pitch situations and determine suitable counterparties
- Knowledge of Bloomberg, booking systems, trading protocol, closing technicalities
Education:
- Bachelor’s degree/University degree or equivalent experience
- Master’s degree preferred
