Officer, Regulatory Services – UAEN
Job Description
Roles & Responsibilities
- Reply to all inquiries directly to Court or police through dedicated online portals after investigating in cases & provide requested information from concerned Departments and final investigation outcome.
- Retrieve customer information, documents, and account details. Draft response letters for authorized signatories to review and sign.
- Review police investigation request and liaise with the internal department to provide (statement, CCTV, A/C detail ) based in their request to the police with a prompt response.
- Prepare official bank response and present it to the management for police investigation request, and court manual letter.
- Review & handle Court and Police Letters (through mailing) within SLA. Forming proper replies based on information received from the concerned department/branch & follow up with them to avoid fines & penalties.
- Handle all bounced CHQ request and provide documents and information as per the Bank police and ensure timely response for the request.
- Maintain accurate filing and register systems, update records, and ensure the safe custody of confidential documents to ensure easy retrieval.
- Respond to inquiries related to CBD staff received from courts and law enforcement agencies. Coordinate with HR to provide a timely response to competent authorities.
- Ensure Deceased customer cases with the applicable Law from UAE courts, and supporting Freezone courts, as per guidance provided by the central bank.
- Assists the management during QA review and Internal Audit review on the internal procedure.
- Work with Legal and contribute to the review and revision of the existing policies and procedures for the local operations to ensure these reflect changes in relevant laws.
- Respond to inquiries from branches and business units, providing feedback or non-confidential information related to customer court cases.
- Gather information and advice to management and staff on legal and regulatory matters, including changes in laws and regulations that may impact the bank’s operations.
- Develop and maintain knowledge of bank operations procedures and regulations to hold higher responsibilities and support staff training and development in policies and procedures.
- Interpret and evaluate out of policy court cases letters and report findings to management.
Desired Candidate Profile
QUALIFICATIONS
- Degree or any Discipline.
- Arabic & English Speaker.
- Professional certification in AML and Compliance will be added value
EXPERIENCE
- 2 4 years of experience of which at least 2 years in the field of Compliance will be added value.
- Good understanding of banking concepts and procedures.
- Good experience of banking operation.
- Ability to read and understand legal documents
SKILLS
- Good Communicating of Arabic and English language.
- Planning and organizing skills
- Report writing skills
- Analytical thinking and problem solving
- Taking initiatives
- Concern to the order and attention to details
Company Industry
Department / Functional Area
Manager, Internal Comms & Employer Branding
Job Description
Roles & Responsibilities
You will lead the design and delivery of internal communication strategies that keep employees informed, engaged, and aligned with company goals, while driving a strong employer brand that attracts and retains top talent. This role bridges corporate culture, employee experience, and talent marketing, ensuring consistent, inspiring, and measurable communications across all internal and external employer touchpoints.
Responsibilities:
1. Internal Communications Strategy
- Develop and implement a comprehensive internal communications plan aligned with corporate priorities and cultural values.
- Ensure clear, consistent, and transparent messaging from leadership to employees.
- Manage internal communication channels (intranet, newsletters, internal social platforms, digital signage, all-hands events).
- Partner with executives and department heads to shape communications that inspire and inform employees.
2. Employer Branding Strategy
- Define and promote the company s Employer Value Proposition (EVP) across all recruitment and engagement channels.
- Collaborate with HR and Talent Acquisition to create employer branding campaigns for social media, career websites, job boards, and events.
- Build brand presence on professional platforms (e.g., LinkedIn, Glassdoor) to attract high-quality candidates.
- Support campus recruitment, graduate programs, and employee advocacy initiatives.
3. Engagement Programs
- Plan and execute employee engagement activities that reinforce company culture.
- Coordinate storytelling initiatives that highlight employee achievements, success stories, and CSR activities.
- Support diversity, equity, inclusion, and wellbeing campaigns to strengthen employee connection to the brand.
4. Analytics, Measurement & ROI Tracking
- Define and track internal comms and employer branding KPIs, including:
- Employee engagement scores (e.g., survey results, participation rates).
- Internal content reach, readership, and interaction metrics.
- Talent acquisition metrics (quality of hire, application volume, offer acceptance rate).
- Employer brand reach (social media impressions, career site traffic).
- Produce monthly and quarterly dashboards to assess campaign ROI and impact.
- Use insights to refine communication strategies and improve employer brand positioning.
5. Content Creation & Channel Management
- Produce high-quality written, visual, and video content tailored for employees and potential candidates.
- Manage tone of voice guidelines for internal and employer branding content.
- Ensure consistent messaging across HR, marketing, and corporate communications channels.
- Gather information and advice to management and staff on legal and regulatory matters, including changes in laws and regulations that may impact the bank’s operations.
- Develop and maintain knowledge of bank operations procedures and regulations to hold higher responsibilities and support staff training and development in policies and procedures.
- Interpret and evaluate out of policy court cases letters and report findings to management.
Desired Candidate Profile
QUALIFICATIONS:
- Bachelor s degree in Communications, HR, Marketing, or related field (Master s degree preferred).
EXPERIENCE:
- 8 10+ years of experience in internal communications, employer branding, corporate communications, or HR marketing, with at least 3 5 years in a leadership role.
- Proven success in driving employee engagement and employer brand campaigns.
- Experience working in fast-paced, multi-national environments.
- Strong writing, storytelling, and content creation skills.
- Proficiency in internal communication tools (e.g., Microsoft Teams, SharePoint, Yammer) and employer branding platforms.
SKILLS:
- Internal Communications Strategy designing and executing company-wide comms plans.
- Employer Branding Expertise crafting and promoting EVP in competitive talent markets.
- Analytics & ROI Tracking interpreting engagement metrics and optimizing campaigns.
- Content Creation ability to produce compelling multimedia content.
- Event Management organizing impactful employee and talent engagement events.
Senior Talent Acquisition Specialist
Job Description
Roles & Responsibilities
Principal Accountabilities
- Act as a single point of contact for client groups managing the end to end recruitment process.
- Assess the needs of hiring managers and provide feedback on the recruitment needs of hiring managers and preparing search plans.
- Target suitable candidates in the most effective way applying appropriate interview evaluations and assessment tools to support successful hiring decisions
- Ensure full optimisation of the banks Applicant Tracking System (ATS). Channeling all recruit activity into one centralized location.
- Collect job briefings from line managers to initiate necessary steps towards completing the recruitment process and coordinate with candidate for acceptance of offer
- Utilize job portals, internal talent pool searches and other channels for sourcing suitable candidates, including market research, competitor mapping, and effective networking.
- Critically review resumes and credentials for appropriateness of skills, experience and knowledge as well as competencies related for the position required.
- Exercise sound judgement to ensure candidates are the right fit for CBD. Assessing against CBDs values
- Act effectively in the search and matching process for manpower requirements.
- Conduct comprehensive screening interviews for candidates using the various tools available (Face-to-Face, Zoom Video Interview etc).
- Update Head of Resourcing & Development for senior level negotiations and critical hires highlighting any issues regarding the hiring process.
- Ensure a quality service is provided resulting in high internal and external employee customer satisfaction
- Manage all candidate communications and ensure that Resourcing Team is following up with the employee to complete the joining documents and formalities, including visa issuance if required.
- Maintain recruitment dashboard which provides a regular MI report, and prepare analysis reports and MI on recruitment and onboarding of staff.
- Ensure that employee files are updated and compliant with HR policies and Labour law requirements and internal controls in line, and ensure the same when files are closed.
- Support Emiratization efforts to recruit talented UAE Nationals to achieve Emiratization objectives.
General
- Close contact with hiring managers at all levels of seniority within the bank.
- Close working relationship with the HRBPs, Rewards and unit heads, as needed by the recruitment demands.
- Managing relationships with external search firms as required
- Negotiating with prospective employees regarding offers while providing support and guidance to those in the onboarding process.
Desired Candidate Profile
Qualifications
- Bachelor s degree or equivalent.
- Expert understanding of end-to-end recruitment processes
- Advanced understanding of ATS and LinkedIn Recruiter
Experience
- 4+ years experience in Human Resources function, particularly resourcing. UAE experience preferred.
- Effective communication skills in English
- Computer Literacy with expertise in Microsoft Office
- Knowledge of using and Applicant Tracking System (ATS) is essential
- Must have successfully completed a further training program on advanced HR and Management.
Skills
- Excellent interpersonal and communication skills.
- Recruitment and Selection
- Excellent knowledge in LinkedIn Recruiter
- Attention to detail
- Problem solving and dispute settling.
- Ability to operate independently and provide regular, accurate and timely updates
- Timely handling and tracking of files on a case by case basis.
- Excellent market knowledge of the financial services sector
- Report writing and presentation skills.
- Ability to work in a fast paced high pressured environments.
Head of Customer Due Diligence
Job Description
Roles & Responsibilities
Job Purpose:
The Head of Customer Due Diligence is responsible for ensuring compliance with established policies and procedures within the Personal Banking Group (PBG). This role involves overseeing the customer due diligence processes, ensuring adherence to regulatory requirements, and implementing guidance from Compliance units. The Head of Customer Due Diligence will lead a team of due diligence professionals and collaborate with various departments to maintain the highest standards of customer due diligence.
Principal Accountabilities:
Leadership and Management
Lead and manage the Ongoing Due Diligence team, including recruitment, training, and performance management.
Provide guidance and support to team members to ensure effective execution of due diligence processes.
Foster a culture of compliance and risk awareness within the team.
Customer Due Diligence:
Ensure compliance with CDD and EDD policies and procedures as established by the Compliance units.
Oversee the Customer Due Diligence processes to ensure accurate identification and verification of customers.
Conduct risk assessments and ensure adherence to the appropriate level of due diligence for different customer segments.
Regulatory Compliance:
Ensure compliance with all relevant regulations, including anti-money laundering (AML) and combating the financing of terrorism (CFT) laws.
Stay updated on regulatory changes and ensure that due diligence processes are aligned with the latest requirements.
Liaise with regulatory bodies and respond to inquiries and audits related to customer due diligence.
Risk Management:
Identify and mitigate risks associated with customer relationships, including potential money laundering and terrorist financing risks.
Implement robust monitoring and reporting mechanisms to detect and address suspicious activities.
Collaborate with the Compliance and Risk Management teams to develop and implement risk mitigation strategies.
Stakeholder Collaboration:
Work closely with various departments, including Compliance, Marketing, Business, Products, IT, and Customer Service, to ensure seamless execution of due diligence processes.
Provide regular updates and reports to senior management on the status of due diligence activities and any emerging risks.
Engage with external stakeholders, such as auditors and regulatory bodies, to ensure transparency and compliance.
Continuous Improvement
Continuously review and enhance due diligence processes to improve efficiency and effectiveness.
Implement technology solutions to streamline due diligence activities and enhance data accuracy.
Promote a culture of continuous improvement within the team and encourage innovative approaches to due diligence.
Unit Head, Business Process Controls ( UAE National )
Job Description
Roles & Responsibilities
Job Purpose:
The Unit Head of Business Process Control will oversee the development, implementation, and maintenance of effective governance frameworks and control mechanisms to enhance operational efficiency and compliance. This role will lead a team devoted to ensuring that business processes align with organizational objectives and regulatory requirements, while fostering a culture of continuous improvement.
Principal Accountabilities:
Establish and maintain governance frameworks for business processes ensuring alignment with company strategies and regulatory requirements.
Review and refine governance policies and ensure consistent application across all PBG units.
Review of product/process Business Requirement Documents in achievement of Bank s goal of becoming Digital First.
Oversee the implementation & management of Complaints Disciplinary Action, 3rd Party Sales Mandatory Learning & other regulatory requirements for PBG
Review Audit findings for PBG units on case-to-case basis and send regular follow ups to ensure timely closure.
Exercise oversight in respect to all controls, processes, regulatory and compliance guidelines across all customer touch points in Personal Banking.
Responsible for preparation of management reports as and when required.
Engage actively with Compliance & AML Department to sort out and resolve issues related to policies and procedures and to ensure implementation of Bank s and Central Bank s rules and regulations.
Ensure timely communication to PBG units on any changes in policies, procedures and processes.
Manage Operational Risk related items, such as Incident reporting, RCSA creation, and Control Testing for Personal Banking Group.
Oversee the Training and development activities for all PBG staff to achieve an increase in Client Engagement.
People
Mentor, develop and manage the Business Process Control team; Lead and motivate them to abide by the CODE values of the Bank to achieve their KPIs, objective and career goals.
Mentor, develop and manage Tumoo7 staff to enable them to settle in, learn new tasks and achieve objectives.
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Desired Candidate Profile
Education and Experience
Bachelor’s degree in Finance, Business Administration, Law, or a related field. A Master’s degree or professional certification (e.g., CAMS, CFE) is preferred.
At least 10-15 years of banking experience with excellent understanding of business operations, products, procedures, compliance and understanding of audit and operational risk processes.
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