Conduent Inc. is an American business services provider company headquartered in Florham Park, New Jersey. It was formed in 2017 as a divestiture from Xerox. The company offers digital platforms for businesses and governments. As of 2021, it had over 31,000 employees working across 22 countries.

Technical Business Analysis Engineer I

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job Track Description:

• Requires relevant expertise through formal education in a professional, sales, or technical area.
• Performs technical-based activities.
• Contributes to and manages projects.
• Uses deductive reasoning to solve problems and make recommendations.
• Interfaces with and influences key stakeholders.
• Leverages previous knowledge and expertise to achieve results.
• Able to complete work self-guided.
• College or university degree required or equivalent work experience.

General Profile

• Performs routine assignments.
• Exposure to fundamental theories and concepts.
• Develops skills by performing structured work assignments.
• Uses existing procedures to solve routine or standard problems.
• Receives instruction, guidance, and direction from others.

Functional Knowledge

• Requires a conceptual understanding of theories, practices, and procedures.

Business Expertise

• Applies general knowledge of business developed through education or experience.

Impact

• Works self-guided with no supervisory responsibilities.
• Follows standardized procedures and practices to achieve objectives and meet deadlines.

Leadership

• No supervisory responsibilities.
• Responsible for developing technical contributions.

Problem Solving

• Uses existing procedures to solve standard problems.
• Examines information and standard practices to make judgments.

Interpersonal Skills

• Exchanges information and ideas effectively.
• Asks questions and checks for understanding.

Responsibility Statements

• Serves as liaison between end-users and product development teams.
• Partners with senior BA’s to examine, define, and document project requirements.
• Communicates project requirements to development teams.
• Supports analyzing requirements and defines tech solutions.
• Defines a go-to approach for system construction.
• Performs other duties as assigned.
• Complies with all policies and standards.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the “Submit” button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent’s ADAAA Accommodation Policy.

At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

Transaction Processing Associate III

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job Track Description:

• Performs business support or technical work, using data organizing and coordination skills.
• Performs tasks based on established procedures.
• In some areas, requires vocational training, certifications, licensures, or equivalent experience.

General Profile

• Developed proficiency in a range of processes or procedures through job-related training and experience.
• Completes a variety of atypical assignments.
• Works within defined processes and procedures to find the appropriate approach for new assignments.
• Acts as an informal resource for colleagues with less experience.
• Completes work with a limited degree of supervision.

Functional Knowledge

• Has developed skillset in a range of processes, procedures, and systems.

Business Expertise

• Understanding of how best teams integrate and work together to achieve company goals.

Impact

• Impacts a team, by example, through the quality service and information provided.
• Uses discretion to modify work practices and processes to improve efficiency and achieve results.

Leadership

• May provide informal guidance to junior team members.

Problem Solving

• Ability to problem solve, self-guided.
• Evaluates issues and solutions to provide the best outcome for clients and end-users.

Interpersonal Skills

• Clearly and effectively exchanges information and ideas.

Responsibility Statements

• Completes more complex validations, application of logical and analytical skills.
• Makes choices on finalizing, approving, or rejecting documents/cases.
• Follows up on inquiries to update additional data requirements.
• Acts as Subject Matter Expert.
• Mentors new hires and provides training support.
• Performs complex tasks according to client guidelines.
• Identifies adverse events and reports to the client.
• Completes work with limited supervision.
• Performs other duties as assigned.
• Complies with all policies and standards.

Supervisor, Transaction Processing

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job Track Description:

• Requires broad technical expertise and industry knowledge.
• Accountable for functional, operational, and/or program management.
• Assists others in achieving goals.
• Manages performance appraisals and pay reviews.
• Manages training for 3 or more employees.
• Manages hiring and termination actions.

General Profile

• Supervises daily tasks of complex business, technical support, or production teams.
• Responsible for team success.
• Works within established precedents and practices.
• Examines information to solve ongoing problems.
• Ability to perform work unsupervised.

Functional Knowledge

• Comprehensive understanding of a range of processes, procedures, systems and concepts in own field.

Business Expertise

• Understanding of how best teams integrate and work together to achieve company goals.

Impact

• Impacts a team, by example, through the quality service and information provided.

Leadership

Provides daily team supervision (e.g., coaching on performance, coordinating activities, checking on quality, and work progress).

Problem Solving

• Solves problems and evaluates possible solutions using technical experience and precedents.

Interpersonal Skills

• Uses tact to exchange ideas and information concisely and rationally.

Responsibility Statements

• Supports financial management.
• Supervises resources.
• Contributes to business growth and efficiencies.
• Responsible for performance management and conducting performance reviews.
• Manages escalated issues and complex tasks.
• Acts as Subject Matter Expert (SME).
• Ensures TAT is met for all volumes assigned to respective shifts through proper planning.
• Ensures Quality is met for all volumes processed during shifts.
• Ensures appropriate staffing; interviews candidates.
• Collaborates with Managers on key performance measures identified by the client.
• Facilitates work allocation.
• Tracks and monitors daily and monthly reporting.
• Participates in progress improvement without impact to quality of work.
• Communicates with teams and Managers to provide work status.
• Participates in meetings with internal teams and external clients.
• Performs other duties as assigned.
• Complies with all policies and standards.

Benefits Administration Services Associate I

Job Track Description:

• Performs business support or technical work, using data organizing and coordination skills.
• Performs tasks based on established procedures.
• In some areas, requires vocational training, certifications, licensures, or equivalent experience.

General Profile

• Ability to perform in an analytical and operational process.
• Entry-level position with limited requirements for licenses, training, and certifications.
• Applies experience and skills to complete assigned work.
• Works within established procedures and practices.
• Works with a close degree of supervision.

Functional Knowledge

• Basic skillset in a range of processes, procedures, and systems.

Business Expertise

• Supports in the achievement of company goals by understanding how teams integrate for the best outcome.
• Impacts a team through quality of the services and information provided.
• Follows standardized procedures and practices and receives close supervision and guidance.
• For consistency, methods and tasks are described in detail.

Leadership

• Has no supervisory responsibilities.

Problem Solving

• Ability to problem solve, self-guided.
• Evaluates issues and solutions to provide the best outcome for the client and end-users.
• Has limited opportunity to exercise discretion.

Interpersonal Skills

• Exchanges information and ideas effectively.

Responsibility Statements

• Responds to open enrollment inquiries.
• Completes transaction(s) related to the customer’s inquiry.
• Documents call by creating detailed notes in the case management system.
• Completes callbacks in a timely manner and escalating as appropriate.
• Adheres to call center metrics and guidelines within established procedures.
• Performs other duties as assigned.
• Complies with all policies and standards.