CANDIDATE MUST LIVE IN PHOENIX, AZ.

Job Scope:

As the Sr Client Service Rep, you will serve as the client advocate and will be responsible for the client satisfaction based on task ownership and accurate resolution in a fast-paced environment. You will manage a high volume of tasks that require you to leverage various resources to identify the client’s need, clarify and communicate information, research issues, and provide effective resolution while keeping the client satisfaction at the core of every decision and behavior.

 

Key Responsibilities:

• Become proficient in all knowledge base requirements to resolve clients’ needs as efficiently as possible

• Become proficient in all platforms, systems, and tools used to maintain client records, transactions, documentation, and relevant data

• Maintain appropriate documentation of conversations in designated system to ensure handoff continuity and client profile accuracy

• Manage high volume of tasks in a timely and efficient manner

• Identify client needs, research issues and provide solutions and/or alternatives

• Build sustainable relationships and engage clients by providing best-in-class service

• Meet and/or exceed established key performance criteria

• Provide excellent client service and advocacy

• Work across the organization as needed to resolve client requests

• Assist clients with the onboarding process by providing status of application and registration process, guidance of next steps, and answer any questions

• Dispatch available vehicles to clients across all regions on an inbound basis

• Effectively communicate to the client how to use any of our client facing tools

• Perform other duties as deemed necessary by management

Qualifications

• High School Diploma or GED required; College degree preferred (or equivalent experience)

• Minimum of 4 years of customer service experience or the equivalent

• Auction and/or logistics/transportation knowledge a strong plus

• Excellent oral and written communications skills, particularly in a phone or email context

• Attention to detail and follow-through

• Demonstrated ability to adapt in a changing environment,

• Ability to multi-task within a fast-paced, high energy, dynamic and demanding environment

• Demonstrated experience being a customer-focused, service-oriented professional

Work Environment:

• Remote position with 2 days in office

Director, General Management (AGM) – Manheim Tampa

This position is responsible for managing Auction operations under supervision of the General Manager. The Assistant General Manager is responsible for attaining optimum efficiency and economy of Auction operations to maximize profits based on market center locations while demonstrating leadership behaviors consistent with Manheim’s Code of Conduct. This position will be based at Manheim Tampa and will provide support across the Tampa Market Center, which includes Tampa, Lakeland, St. Pete, and Fort Myers.

Job Responsibilities:

• Assist and work with General Manager to manage, direct and coordinate the overall operations of the Auction.
• Work and communicate with department managers to achieve Auction sales and financial goals and objectives while maintaining an efficient operation.
• Foster open communication with Auction employees, and clearly communicate importance of team’s vision, direction, and priorities. Seek and share information and use appropriate influence strategies to gain genuine commitment.
• Actively seek to provide development opportunities for staff; provide specific and objective feedback to maximize performance. Promote teamwork throughout the organization
• Assist with preparation of annual budget by reviewing sales results, expenses, and other financial data, such as payroll, accounts receivable, accounts payable and other expenses.
• On-going review and management of various KPI standards/targets, payroll expense, and FTE reports.
• Assist Arbitration in resolving customer problems to attain mutual agreement and satisfaction.
• Communicate with General Manager, Assistant General Managers and other department managers to identify potential problems or issues in Auction operations.
• Maintain ongoing awareness of market conditions and trends to ensure timely and effective reaction to market changes.
• Develop and maintain customer relationships to ensure quality of service and products.
• Review work volumes, plan and continuously monitor staffing levels to ensure efficiency, quality of work product, and effective customer service; review departmental performance against key performance indicators and metrics and develop and execute strategies for improvement.
• Lead effective management of dealer and commercial customer relationships and service levels.
• Manage the activities of various departments.
• Effectively leads the management team at the location by setting an example in behavior, championing Cox/Manheim values and ensuring that all employees are treated with respect.
• Continually communicates with department managers and supervisors to coordinate activities of the departments.
• Ensure that all handling and movement of vehicles on the lot is conducted effectively, efficiently, and safely by providing leadership, direction, and expertise to the management staff.
• Create location’s goals and objectives that can be cascaded throughout the location to drive coordinated efforts and accountability.
• Work closely with all managers/supervisors to ensure that all employees receive a written performance review and that rewards are linked to these appraisals; and ensure that performance is management at all levels throughout the year.
• Partner with management team at location to identify talent and create targeted development plans.
• Support and promoting a safe and secure work environment for all employees, customers, and vendors.
• Enforce all company policies and procedures related to employee and customer conduct.
• Partner with various market level support teams (i.e. Finance, HR, MFS, Recon, Safety, Security, Sales) to ensure effective and efficient operational processes that align with company objectives and strategies and high-quality customer service and support.
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Work in cooperation with safety leadership in support of all safety activities aligned with Safety Excellence.
• Supports and promotes all of company’s efforts related to Online/OVE sales and promotions.
• Continue to maintain and cultivate strong relationships with customers by engaging them by various means: auction sale day; at a customer’s place of business; at company-sponsored events, trade shows, and conventions; and at industry and trade associations.
• Support the sales efforts by cultivating open lines of communication between location’s customer support and market sales/marketing teams.
• Providing leadership and training for managers of customer-facing departments at the locations.
• Ensuring that high standards of customer service are maintained in all departments at the location.
• Perform other duties as assigned by management

Qualifications

• Equivalent combination of education and work-related experience
• • High School Diploma and 15 years of relevant experience in related field. ~OR~
  • Bachelor’s Degree and 10 years of relevant experience in a related field and 5 years of experience in a leadership role ~OR~
  • Master’s Degree and 8 years of relevant experience in related field. ~OR~
  • Ph.D and 5 years of relevant experience in related field.
• Strong Sales, Financial and/or Administrative Management background preferred.
• Experience in the automobile or Auction industry
• Effective communication, interpersonal, and interaction skills.
• Effective management, leadership and organizational skills.
• Good computer and software knowledge, as well as experience with AS400 essential.
• Strong customer focus and ability to build relationships internally/externally necessary.
• Effective ability to solve complex problems and make sound, strategic business decisions.
• Valid Driver’s License and good driving record
• Regularly required to stand, walk, reach, talk and hear. Frequently required to stoop, kneel, crouch, bend, squat and climb.

Retail Sales Associate

Cox Communications is looking for a Retail Sales Associate who creates those experiences; someone who connects easily with others and can drive sales while making customers feel special. So, if you love to learn, then take your newfound knowledge and create mind-blowing customer satisfaction; you’re right where you need to be. Keep reading to learn more about this opportunity to connect customers with Cox’s game-changing technology, products,

and services.

This job requires you to follow the retail routine of working some evenings, weekends, and holidays. You’ll also need to be comfy with reporting to your Store Manager, as well as taking guidance from the Assistant Store Manager and other team Specialists.

What You’ll Do

• Explain and demonstrate product capabilities as well as offer suggestions based on customer’s wants and needs
• Meet or exceed targets regarding customer experience, sales, and retention.
• Assist with the opening/closing of one of our store retail environments.
• Properly handle cash
• Engage in workshops, special events, and product demos
• Support your fellow sales agents when needed
• Continuously expands knowledge of current Cox products as well as competitor product offerings by participating in regular training classes
• May be required to work in other locations in the same geographical area.

What’s In It for You?

Excellent question, and we have some good answers that we hope you like.

• As part of a customer loyalty-driven team, there is a variable targeted total compensation of $48,868 ($23.49/hr.) while high earners (the top 10%) reach an average annual compensation of just over $63,224 ($30.40 hr.) Targeted total compensation may vary based on factors including, but not limited to: location, candidate experience level, and successful completion of minimum sales targets. Compensation includes a full-time hourly base rate of $16.38 hr. plus monthly targeted commissions of $1,279. Employees also receive a ramp period of up to 2 months to adjust to commission earnings.

• We want you to feel cared for and respected (like you do with our customers), and that starts with Cox’s highly competitive pay plus uncapped commission plan and other compensation perks (401k + company matching, comprehensive medical benefits, etc.). We also offer free Internet and other Cox discounted services, tuition reimbursement for academic pursuits, adoption assistance, paid time off to volunteer, childcare and eldercare resources, pet insurance and much more.

• Good work should be rewarded, and not just with a healthy paycheck. The Cox culture is one that values people more than technology, so it’s our goal to make sure you feel recognized for your contributions. It’s also important to work alongside colleagues who “get you.” At Cox, you’ll find a workplace where relationships are crafted with care and successes are celebrated with high fives. We strive to create an environment where you can do you, and everyone from leadership to new hires can support and feel supported.

• Growth is a good thing, and you’ll have opportunities to learn and train so you can sharpen your skills and explore opportunities across the Cox family of businesses that will continue to challenge and empower you. In the future, you may have the opportunity to cultivate customer relationships in other sectors where we operate like cleantech, health care and new forms of transportation mobility.

Who You Are

Qualifications:

Minimum:

• HS diploma/GED or up to 2 years of relevant work experience
• Ability to meet established sales, retention, and customer experience targets
• Strong interpersonal and communication skills to effectively sell products using a consultative, solutions-based approach and influence customer decisions
• Ability to build relationships and adapt to a diverse customer base
• Ability to multi-task and prioritize in a service-oriented, fast-paced team environment
• Ability to be mobile within the store for long periods of time to greet customers and demonstrate products and services
• Computer literacy with an aptitude for learning communication products, services, and accessories
• Willingness to work a flexible schedule which includes weekends, evenings, and holidays
• Ability to lift 25-50 pounds to help manage stock room inventory

Preferred:

• Some college experience with a focus in sales, business and/or management
• One year of experience in related field (i.e. Sales, Retail Sales, Service Industry, etc.)
• Experience selling Wireless/Mobile products
• Fluency in Spanish, both written and spoken

Part Time – Retail Sales Associate

This job requires you to follow the retail routine of working some evenings, weekends, and holidays. You’ll also need to be comfy with reporting to your Store Manager, as well as taking guidance from the Assistant Store Manager and other team Specialists.

What You’ll Do

• Explain and demonstrate product capabilities as well as offer suggestions based on customer’s wants and needs
• Meet or exceed targets regarding customer experience, sales, and retention.
• Assist with the opening/closing of one of our store retail environments.
• Properly handle cash
• Engage in workshops, special events, and product demos
• Support your fellow sales agents when needed
• Continuously expands knowledge of current Cox products as well as competitor product offerings by participating in regular training classes
• May be required to work in other locations in the same geographical area.

What’s In It For You?

Excellent question, and we have some good answers that we hope you like.

• As part of a customer loyalty-driven team, there is a variable targeted total compensation of $43, 028 ($20.69 ). This reflects a part-time (29/hours per week) hourly base rate of at least $17.00/hr. and a targeted commission of $639 a month. Targeted total compensation may vary based on factors including, but not limited to: location, candidate experience level, and successful completion of minimum sales targets. Employees also receive a ramp period of up to 2 months to adjust to commission earnings.

• We want you to feel cared for and respected (like you do with our customers), and that starts with Cox’s highly competitive pay plus uncapped commission plan and other compensation perks (401k + company matching). We also offer free Internet and other Cox discounted services, tuition reimbursement for academic pursuits, adoption assistance, paid time off to volunteer, childcare and eldercare resources, pet insurance and much more.

• Good work should be rewarded, and not just with a healthy paycheck. The Cox culture is one that values people more than technology, so it’s our goal to make sure you feel recognized for your contributions. It’s also important to work alongside colleagues who “get you.” At Cox, you’ll find a workplace where relationships are crafted with care and successes are celebrated with high fives. We strive to create an environment where you can do you, and everyone from leadership to new hires can support and feel supported.

• Growth is a good thing, and you’ll have opportunities to learn and train so you can sharpen your skills and explore opportunities across the Cox family of businesses that will continue to challenge and empower you. In the future, you may have the opportunity to cultivate customer relationships in other sectors where we operate like cleantech, health care and new forms of transportation mobility.

Who You Are

Qualifications:

Minimum:

• HS diploma/GED or up to 2 years of relevant work experience
• Ability to meet established sales, retention, and customer experience targets
• Strong interpersonal and communication skills to effectively sell products using a consultative, solutions-based approach and influence customer decisions
• Ability to build relationships and adapt to a diverse customer base
• Ability to multi-task and prioritize in a service-oriented, fast-paced team environment
• Ability to be mobile within the store for long periods of time to greet customers and demonstrate products and services
• Computer literacy with an aptitude for learning communication products, services, and accessories
• Willingness to work a flexible schedule which includes weekends, evenings, and holidays
• Ability to lift 25-50 pounds to help manage stock room inventory

Preferred:

• Some college experience with a focus in sales, business and/or management
• One year of experience in related field (i.e. Sales, Retail Sales, Service Industry, etc.)
• Experience selling Wireless/Mobile products
• Fluency in Spanish, both written and spoken

Part Time Bilingual Retail Sales Associate

This job requires you to follow the retail routine of working some evenings, weekends, and holidays. You’ll also need to be comfy with reporting to your Store Manager, as well as taking guidance from the Assistant Store Manager and other team Specialists.

What You’ll Do

• Explain and demonstrate product capabilities as well as offer suggestions based on customer’s wants and needs
• Meet or exceed targets regarding customer experience, sales, and retention.
• Assist with the opening/closing of one of our store retail environments.
• Properly handle cash
• Engage in workshops, special events, and product demos
• Support your fellow sales agents when needed
• Continuously expands knowledge of current Cox products as well as competitor product offerings by participating in regular training classes
• May be required to work in other locations in the same geographical area.

What’s In It For You?

Excellent question, and we have some good answers that we hope you like.

• As part of a customer loyalty-driven team, there is a variable targeted total compensation of $31,796 ($21.08/hr. ). This reflects a part-time (29/hours per week) hourly base rate of at least $16.38 and a targeted commission of $639 a month. Targeted total compensation may vary based on factors including, but not limited to: location, candidate experience level, and successful completion of minimum sales targets. Employees also receive a ramp period of up to 2 months to adjust to commission earnings.

• We want you to feel cared for and respected (like you do with our customers), and that starts with Cox’s highly competitive pay plus uncapped commission plan and other compensation perks (401k + company matching). We also offer free Internet and other Cox discounted services, tuition reimbursement for academic pursuits, adoption assistance, paid time off to volunteer, childcare and eldercare resources, pet insurance and much more.

• Good work should be rewarded, and not just with a healthy paycheck. The Cox culture is one that values people more than technology, so it’s our goal to make sure you feel recognized for your contributions. It’s also important to work alongside colleagues who “get you.” At Cox, you’ll find a workplace where relationships are crafted with care and successes are celebrated with high fives. We strive to create an environment where you can do you, and everyone from leadership to new hires can support and feel supported.

• Growth is a good thing, and you’ll have opportunities to learn and train so you can sharpen your skills and explore opportunities across the Cox family of businesses that will continue to challenge and empower you. In the future, you may have the opportunity to cultivate customer relationships in other sectors where we operate like cleantech, health care and new forms of transportation mobility.

Who You Are

Qualifications:

Minimum:

• HS diploma/GED or up to 2 years of relevant work experience
• Ability to meet established sales, retention, and customer experience targets
• Strong interpersonal and communication skills to effectively sell products using a consultative, solutions-based approach and influence customer decisions
• Ability to build relationships and adapt to a diverse customer base
• Ability to multi-task and prioritize in a service-oriented, fast-paced team environment
• Ability to be mobile within the store for long periods of time to greet customers and demonstrate products and services
• Computer literacy with an aptitude for learning communication products, services, and accessories
• Willingness to work a flexible schedule which includes weekends, evenings, and holidays
• Ability to lift 25-50 pounds to help manage stock room inventory

Preferred:

• Some college experience with a focus in sales, business and/or management
• One year of experience in related field (i.e. Sales, Retail Sales, Service Industry, etc.)
• Experience selling Wireless/Mobile products
• Fluency in Spanish, both written and spoken