1963: The first Consumer Value Store selling health and beauty products is founded in Lowell, Massachusetts. A year later, the name is changed to CVS. 1967: Pharmacies within CVS stores are introduced in Cranston, Rhode Island.
Shift Supervisor Trainee
Description
Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
Position Summary
The Shift Supervisor Trainee role is an entry-level, short-term role that prepares an employee to perform a higher-level supervisory role, such as Operations Supervisor or Shift Supervisor. The Shift Supervisor Trainee performs work as directed in order to prepare for future supervisory responsibilities, completes basic operations and management skills training, and also learns about key aspects of the business (e.g., building customer loyalty through exceptional service) and CVS/pharmacy culture.
Upon successful completion of the training program, Shift Supervisor Trainees are eligible to be considered for promotion to open Operations Supervisor or Shift Supervisor positions. These key leadership roles support the CVS Store Management team in driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager onsite, the Operations Supervisor or Shift Supervisor leads the store staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.
Essential Functions:
1. Management
- Work effectively with store management and store crews
- Supervise the store’s crew through assigning, directing and following up of all activities
- Effectively communicate information both to and from store management and crews
2. Customer Service - Assist customers with their questions, problems and complaints
- Promote CVS customer service culture. (Greet, offer help, and thank)
- Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers
- Maintain customer/patient confidentiality
Required QualificationsDeductive reasoning ability, analytical skills and computer skills. Advanced communication skills. Ability to work a flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed.
Preferred Qualifications
- Experience in retail
EducationHigh School diploma or equivalent preferred but not required.
Pay Range
The typical pay range for this role is:
$16.00 – $24.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
Representative II, Rx Records – Cumberland, RI (Hybrid Role)
Position Summary
CVS Health Prescription Records team serves as the sole managing interface for CVS Retails’ legal, subpoena, regulatory, attorney, patient and third-party record demands for patient and prescriber prescription records. This position will handle incoming customer inquiries by phone, fax and email in a contact center environment. Data processing of these requests while ensuring the accuracy of details provided, along with incorporating Protected Health Information, Personally Identifiable Information, to satisfy regulatory demands and subpoena demands in accordance with state and federal HIPAA/Privacy requirements.
Role Overview
- Shift: Monday-Friday 8:30-5:00 PM EST
- Must be able to work 2 days a week in the Cumberland, RI office.
- Training Schedule: First 2 weeks training onsite and will follow the regular schedule of 8:30-5:00 PM EST
What you will do
- Ability to work with a high volume, production oriented, time sensitive Call Center environment.
- Must maintain the strictest level of confidentiality when dealing with confidential information and Protected Health Information at all levels.
- Ability to handle inquiries, and exercise good judgment and apply critical thinking skills to solve problems.
- Must be able to function well in a professional team environment.
- Ability to work with a high volume, production oriented, time sensitive Call Center environment.
Required Qualifications
- Must be able to work 2 days a week in the Cumberland, RI office.
- 1 to 2 years of experience working in a Call Center environment where a high degree of accuracy and attention to detail are required.
- 1 to 2 years of experience working with sensitive information and or HIPAA
Preferred Qualifications
- Proficiency in data entry, Microsoft Word and Excel, Microsoft Outlook and the ability to master other related department applications.
- Strong organization skills, ability to multi-task, prioritize work, maintain flexibility, and manage expectations while meeting scheduled deadlines.
- Associates degree or equivalent certificate is preferred.
- Customer Service experience.
- Prior Patient Prescription Records experience.
- Legal or paralegal experience.
Education
- High School diploma or equivalent experience required.
COVID Vaccine Required: N/A
Pay Range
The typical pay range for this role is:
$17.00 – $31.30
Coordinator, Industry Analysis
Position Summary
The MAC team is responsible for all aspects of MAC list maintenance. This includes creating new MAC lists and managing existing MAC lists, uploading MAC prices to the adjudication platform and all MAC related QC processes. The MAC team works closely with the Finance Guarantee team to help ensure client commitments are met by making MAC adjustments as appropriate. The MAC team is also responsible for reviewing and responding to all pharmacy MAC appeals and working with the Legal team to respond to any MAC related complaints from state agencies. In addition, the MAC team monitors pharmacy GER guarantees and making MAC adjustments as needed. The MAC team is also responsible for all MAC related reporting, including client and pharmacy reports.
Responsibilities include
– Reviewing and resolving MAC pricing inquiries from pharmacies (both MAC law states and non-MAC law states) and comply with MAC law requirements.
– Validating information from various sources such as Medispan, manufacturers and wholesalers.
– Accurately update Pharmacy Inquiry Database with appropriate information and respond to pharmacies within required TAT.
– Identify marketplace condition changes and quickly forward potential issues to pharmacists for review in order to minimize impact to pharmacies and plan members.
– Maintain MACPRICE email box and respond to pharmacy phone calls as required by state laws.
Required Qualifications
– 1 plus years of professional work experience
– 1 plus years MS Office experience
Preferred qualifications
– Experience with RxClaim
– Bachelor’s Degree
– Access Database
– SAS
– Bachelor Degree
Education
High School or equivalent GED
Pay Range
The typical pay range for this role is:
$17.00 – $31.30
Associate, Business Analytics – Scottsdale, AZ (Hybrid)
Position Summary
This Associate, Business Analytics role resides in the Data Management team and is responsible for creating and maintaining drug master data utilized in support of Pharmacy Benefits Management (PBM) Mail pharmacy operations. This position interacts with a variety of internal business partners including Brand/Generic Contracting, Drug File Administration, Pharmacy Procurement, Pharmacy Operations, Finance, Accounts Payable and Pharmacy Practice teams.
Role Overview
- Department Hours: 7:00AM-5:00PM AZT (Flex Start)
- Hybrid Role: Once a month in office (may change to business needs)
- Training: 6-8 weeks
What you will do
- Setup and maintenance of product records in multiple systems to support order management, procurement, inventory planning, and warehouse management activities.
- As knowledge of routine work is obtained, responsibilities may gradually increase to performing ad-hoc mass data updates as well as creating and/or running reports to ensure all data aligns with established data governance guidelines.
- Maintenance of critical data that serves as the foundation for the highly integrated PBM Mail pharmacy operations systems.
- As such it is expected that candidate is able to be productive using standardized procedures to evaluate data requests.
- Effectively determine when to seek out additional information.
- Offer potential solutions to solve routine issues, and achieve business objectives on-time, with minimal supervision.
- There is keen focus on performance metrics designed to measure the timeliness and accuracy with which work is completed relative to defined Service Level Agreements (SLA’s).
Required Qualifications
- 1+ years data analysis experience.
- 2 years Pharmacy Benefits Management (PBM) or related healthcare experience.
- Must have basic Excel skills (copy, paste, enter data, etc.)
- Must have experience with Microsoft Office applications (Excel, Word, Teams, Outlook, etc.)
- Must reside within a 1 hour commute to the Scottsdale, AZ office.
Preferred Qualifications
- As this position involves exposure to and interaction with many internal business partners, excellent written and verbal communication skills are required.
- Experience with data maintenance and quality in a highly controlled environment is required.
- Certified Pharmacy Technician
Education
- High school diploma or equivalent required.
Pay Range
The typical pay range for this role is:
$21.10 – $40.90
