Call For Release – Customer Service Representative (midwest) Remote
Job Description
Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology.
About the Role:
We are seeking a detail-oriented and professional Call for Release-Customer Service Representative to join our remote team. In this role, you will be responsible for coordinating the release and pickup of vehicles by communicating with body shops, vehicle owners, and insurance companies. You will ensure accurate and timely updates to vehicle files while providing outstanding customer service in a fast-paced environment.
Internal Applicants make sure you inform your direct manager you are interested in this role!
What You’ll Be Doing:
- Reach out to body shops to confirm vehicle pick-up details and obtain vehicle release authorization.
- Talk to vehicle owners to get necessary releases, arrange for transport (including 3-way calls with shops or tow companies if needed), and help with personal item removal.
- Use the “DeCode This” tool to search VINs and gather the necessary vehicle information.
- Stay organized by keeping accurate notes in the system about each vehicle and all interactions.
- Meet daily performance goals, including making 100+ calls a day and processing 60+ live lots daily.
- Participate in weekly team meetings via Teams, where we’ll stay connected and collaborate.
- Follow all Copart policies and guidelines to ensure quality and consistency in your work.
- Help out with other tasks or assist teammates as needed.
- Perform other duties as assigned by management.
What We’re Looking For:
- Minimum of one year office support experience in a customer service role.
- High school diploma or GED
- Great communication skills – you’re comfortable speaking on the phone and writing clear, concise messages.
- Typing speed of 45 WPM and familiarity with basic 10-key.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Strong attention to detail, great problem-solving skills, and the ability to multitask.
- A professional virtual appearance with a quiet, distraction-free workspace.
- Bilingual skills are a plus.
- Must be able to work occasional overtime.
- Office equipment will be provided to help you succeed in your role.
Why You’ll Love Working With Us:
- 100% remote work with company-provided equipment.
- Clear, achievable performance goals with daily feedback to help you succeed.
- Weekly team meetings to keep you connected and support.
- A collaborative, friendly virtual team where everyone’s success matters.
Benefits Summary:
• Medical/Dental/Vision
• 401k plus a company match
• ESPP – Employee Stock Purchase Plan
• EAP – Employee Assistance Program
• 10 Vacation days per year
• 7 Paid Company Holidays
• Life and AD&D Insurance
Healthcare Customer Service Expert – Phone Intake
Hiring for Multiple Positions!
Location: 100% Remote
Start Date: Monday, February 9th 2026
Starting Pay: $17.50/hour + monthly bonus incentives
Formal Training & Nesting Hours: first 5 weeks; Monday – Friday, 9:00am to 5:30pm EST, followed by a transition to your assigned shift.
Available Shift after Training & Nesting: Monday- Friday, 11:30AM – 8:00PM EST
Note: Nesting is the critical phase after formal training where new hires apply their skills in a live environment with additional support.
Responsibilities
A Day in the Life of a Phone Intake Associate
- Work Environment: Work from home in a remote and high-volume healthcare call center.
- Call Handling: Servicing 60-65 incoming calls daily from providers, referral sources, and patients through an inbound phone queue.
- Customer Assistance: Utilize multiple applications and a dual monitor setup to assist customers with services. This includes durable medical equipment, home healthcare services, providing information, and answering questions related to service registration.
Call types can include:
-
- Inquiry Calls: Checking the status of service requests.
- New Service Requests: Submitting initial requests for items like wheelchairs, wound care, diabetic supplies, etc.
- Work Schedule: Team members work an 8-hour shift with a scheduled 30-minute lunch break and scheduled breaks throughout the day.
This role is for you if:
- You strive to meet or exceed individual performance targets in key areas such as call average handle time (AHT) quality of call, attendance, adherence, and other contact center objectives specific to the call center and job role.
- You demonstrate empathy and patience when assisting callers with difficult inquiries or complex requests.
- You exhibit a strong attention to detail.
- You consistently adhere to all company policies, including HIPAA/PHI regulations.
- You contribute to a positive team environment. We appreciate team members who bring enthusiasm, fun and enjoyment to their work.
Qualifications
- Education: High School Diploma or GED.
- Experience: Minimum 2 years of customer service experience in a call center environment, and 1 year working in healthcare with medical terminology.
- Technical Skills: Proficient with navigating dual monitors and multiple applications.
- Keyboarding: Type at a speed of 30 WPM with ability to perform data entry while actively listening.
- Search Engine: Competence in tasks like clicking, troubleshooting, opening a browser, bookmarking sites, and navigating with back/forward buttons.
- PC Skills: Basic skills in Microsoft Office including Word, Excel, Outlook, and Teams for communication and scheduling meetings.
- Assessment: A passing score on the SHL Customer Service Phone Simulation Assessment is required to proceed in the interview process.
What We Offer
- Pay Range: $17.50/hour + monthly bonus incentives. This range reflects potential future growth and earning opportunities.
- Benefits: Medical, Dental, Vision, 401(k) with company match, HSA employer contributions, Dependent Care FSA employer contribution, Paid Time Off, Personal/Sick Time, Paid Parental Leave, and more.
- Award-winning culture: Keeps our company values at the heart of everything we do: We Care; We Do the Right Thing; We Strive for Excellence; We Think BIG; We Take our Work Seriously, Not Ourselves.
CareCentrix maintains a drug-free workplace.
We are an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, national origin, religion, sex, disability, sexual orientation, gender identification, or being a qualified disabled veteran or qualified veteran of the Vietnam era or any other category protected by Federal or State law.
Applications are accepted on an ongoing basis until a candidate is selected.
Client Support Specialist – Work From Home
We’re looking for a motivated individual with strong customer service skills to join one of the leading supplemental benefits companies in North America — proudly serving families for over 65 years. As our team continues to expand, we’re hiring driven Benefits Representatives who are ready to grow and make an impact.
Responsibilities
- Assist clients by providing clear information about their benefits and available programs
- Answer member questions and guide them through their coverage
- Build and maintain a solid understanding of our evolving products and services
- Review benefit options with clients to help them find the most cost-effective solutions
Qualifications
- Experience in customer service, sales, or a related field is an asset
- Strong ability to build trust and rapport with clients
- Solid multitasking and prioritization skills
- Professional, positive attitude
- Excellent communication skills (written and verbal)
What We’re Looking For
- Someone sharp, motivated, and entrepreneurial
- A team player who thrives under pressure
- A professional communicator who takes pride in their work
Benefits
- Hands-on training and continuous support
- Weekly pay
- Performance bonuses
- Residual income opportunities
- Company-paid trips
- 100% remote work
Customer Service Representatives – Train Onsite Work from Home Salary up to $22/hourly
Discover your future at Citi
Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.
Job Overview
A Dynamic and Exciting Opportunity to support our Elite clients!
Train onsite/ Home Office Program
This position requires you to complete training onsite at 4600 Houston Road, Florence KY
After training, you may have the option to participate in our Home Office Program where you will work from home as long as you are performing in role, have proper working conditions, and technology that is required.
We are currently hiring for Evening and Overnight Schedules
Attached resume is required in order to move forward to be considered for an interview
We Offer:
- Competitive rates start at $ 20/hr!
- Day 1 Health Benefits!
- Onsite Fitness Center
- Onsite Medical facility
- Flexible Work Strategies
- Collaborative team environment
- 401(k) match
- Tuition Reimbursement
- Career Development opportunities to grow your career at Citi
The Service Rep 5 is an entry level position responsible for assisting with customer service inquiries and providing solutions based on client needs in coordination with the Customer Service function. The overall objective is to analyze the best course of action to resolve client issues..
Responsibilities:
- Assist with evaluating and resolving service inquiries from clients across different platforms
- Effectively use various computer systems to complete assigned tasks and address account inquiries
- Develop and maintain working knowledge specific groups of Citi products and services
- Analyze and identify potential risks and identify solutions that meet client needs
- Complete assigned tasks in an accurate and efficient manner
- Solve disputes and retain clients, while minimizing operating loss, through adherence to established rules and regulations
- Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
- 2-4 years’ work experience in a related role
- Proficient in Microsoft Office and Windows Operating Systems
- Demonstrated experience solving customer service inquiries
- Effective verbal and written communication skills
- Ability to work in a fast pace environment
- Excellent technical and data entry skills, including the utilization of a 10-key touchpad
- Proven ability to navigate multiple systems and customer service platforms concurrently
Education:
- High School diploma or equivalent
Care Management Coordinator
Remote
Pay: $21.10 – $36.78 per hour
Schedule: Full-time, 40 hours per week
Overview
This remote role offers the opportunity to make a direct impact on the lives of vulnerable populations while collaborating with healthcare providers, care teams, and community organizations
Key responsibilities
- Conduct annual Health Risk Surveys to support individual care plans
- Escalate newly identified health or safety risks to the care manager
- Complete delegated care coordination tasks within required timeframes
- Report quality-of-care concerns to the care manager or associate manager
- Advocate for members’ needs and provide solutions to address care barriers
- Use motivational interviewing to improve member engagement and promote wellness
- Document care coordination per regulatory and company guidelines
- Locate alternative contact methods for unreachable members
Core competencies
- Meet performance metrics and regulatory standards
- Maintain professionalism and strong communication skills
- Work collaboratively with interdisciplinary care teams
- Utilize healthcare technology tools for documentation and care coordination
- Demonstrate strong customer service and engagement skills
- Familiarity with community-based resources
Required qualifications
- 2+ years of experience in behavioral health, social services, or related fields
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, OneNote, Teams)
- Ability to work from a private, dedicated workspace
Preferred qualifications
- Experience in case management, discharge planning, or managed care
- Associate’s or Bachelor’s degree in behavioral health or human services preferred
- Non-licensed master’s level clinicians are also encouraged to apply
Education
- High School Diploma or equivalent required
- Relevant college education or equivalent experience preferred
