Michael Dell is chairman and chief executive officer of Dell Technologies, an innovator and technology leader providing the essential infrastructure for organizations to build their digital future, transform IT and protect their most important information.

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Account Manager, Inside Sales

The Dell Technologies portfolio of emerging technologies is enough to get your pulse racing. But our customers are our heartbeat and deserve human interaction that is special and unique to their technological needs. Our Inside Sales Account Manager team is the driving force behind our high-level customer interaction.

Join us to do the best work of your career and make a profound social impact as an Inside Sales Account Manager on our Inside Sales Account Manager Team in Bangalore.

What you’ll achieve
As an Inside Sales Account Manager, you will be responsible for driving sales for our ground-breaking products by building positive relationships with customers through digital communication. You will own the brand of Dell Technologies, ensuring every customer interaction is tailored and outstanding.

You will:

Sell complete Dell Technologies product and portfolio, Including Desktops, Laptops, Servers, Storage, Networking Solutions
Drive medium business, work with customers to acquire new business and increase share of wallet with existing customers
Be responsible for various sized accounts and end to end account management
Identify, evaluate, and recommend alternative business solutions to customers and partners
Understand and position Dell Technologies Products and Portfolio to become a trusted business advisor for customers and partners

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements
•2-4 years of experience in IT Sales

•Ability to articulate the value proposition of our product/service offerings
•Potential to use multiple sales tools simultaneously to complete sales transactions
•Ability to establish relationships with customers and partners

Desirable Requirements
•Bachelor’s degree

Who we are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Application closing date: 30 Dec 2024

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.

Senior Technician, Technical Support (I4)

As a Senior Technical Support Technician, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs.

You will:

Solve complex problems for customers and be on top of ambitious expectations
Partner closely with customers while communicating proactively regarding overall progress of queries
Exhibit first-class customer service
Drive operational excellence through quality closures and efficient management of issues
Assist in addressing/ solving complex technical problems for customers, meeting, and exceeding customer expectations by offering a positive customer experience

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

0- 2 years of related experience
World-class customer service, phone etiquette and work ethic.
Good written and verbal communication.
Strong problem-solving and trouble-shooting skills using operational and diagnostic procedures
Ability to work in rotational shifts, holidays, weekends and on call responsibilities

Desirable Requirements

Bachelor’s degree

Account Manager 3 Inside Sales

Join us to do the best work of your career and make a profound social impact as an Inside Sales Account Manager on our Inside Sales Account Team in Gurgaon.

What you’ll achieve
As an Inside Sales Account Manager, you will be responsible for selling Dell’s products and services while focusing on developing new accounts and expanding existing accounts. You will support the field sales leader while working effectively in a team environment towards goals.

You will:
•Work with customers and partners to devise new and innovative solutions to business opportunities
•Be responsible for various sized accounts
•Identify, evaluate, and recommend alternative business solutions to customers and partners
•Use in-depth knowledge of company technology, products and services to become a trusted business advisor for customers and partners

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements
•Intermediate understanding of the full range of products and services
•Previous experience in relationship selling
•Ability to identify how Dell’s products and services align to customer needs
•Ability to provide coaching to peers in order to improve performance

Desirable Requirements
•Bachelor’s degree

Principal Engineer International Product Support (I8)

Perfection is the Dell Technologies standard, but occasionally our products don’t work as they should. International Product Support is the team that steps in to put things right. We undertake the timely analysis of potential product defects coming from Technical Support teams or from hands-on experience. We pride ourselves on providing the highest level of technical support for our products and work closely with Engineering teams to resolve those problems that are possible product defects. We then communicate directly with external customers to present our findings.

You will:

Responsibilities and work contributions are equally balanced between responding to and resolving complex product solutions and resolving advanced product and process-related issues.
Escalates engineering issues to appropriate development teams and/or technology partners promptly.
Communicate with regional Technical Support teams, Engineering teams, technology partners, and/or customers regarding product issues and resolution of those issues.
Provides development and application of advanced engineering expertise, engineering rigor and executions, and professional soft skills to effectively resolve the most complex and challenging product or process issues and driving opportunities for product improvement.
Leverages industry and engineering experience, articulates and drives realization of financially and strategically viable functionality and/or serviceability enhancements for company products in its distributed business environment.
Effectively documents work ranging from engineering theory to business rationale for senior leadership, and customers.
Develops and delivers business and engineering information presentations to all audiences including senior leadership.
Experience in root cause analysis to drive technical issue and document resolution strategies using issue tracking tools.
Drives both complex reactive (PSE) and preventative NPI issues appropriately with minimal coaching; demonstrates strong contingency planning.

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

8-12 years of experience in supporting external authentication servers like Netscaler, Omnissa UAG or Remote Desktop Gateway with corresponding Authentication providers like Imprivata, Okta or RSA.
Experience in network services and protocols like IPv4, IPv6, UDP, Active Directory, Proxy, Firewall, DHCP, DNS, RADIUS, SNMP and LDAP.
Experience in certificates and Smart Card, Biometric authentication methods.
Experience in Hypervisors Hyper-V, ESXi, Xen,KVM
Experience in scripting and basic programming concepts.
Knowledge of relational databases and database query/manipulation tool.

Desirable Requirements