Deloitte provides audit, consulting, financial advisory, risk advisory, tax, and legal services with approximately 457,000 employees globally, and operates in over 150 countries. In FY 2023, the network earned revenues of US$64.9 billion in aggregate.

Payroll Associate

India’s impact on the global economy has increased at an exponential rate and Deloitte presents an opportunity to unleash and realise your potential amongst cutting edge leaders, and organisations shaping the future of the region, and indeed, the world beyond.

At Deloitte, your whole self to work, every day. Combine that with our drive to propel with purpose and you have the perfect playground to collaborate, innovate, grow, and make an impact that matters.

1) Overview

Associate will be responsible for ensuring completion of delivery of day-to-day transactions and activities within the Payroll and Benefits function/process, (for e.g., maintaining accurate records, complete payroll reports)

Key responsibilities for the Associate will include:

Performance and day-to-day delivery of Payroll processes, sub-processes, activities, and transactions

2) Principal Accountabilities

Primary Responsibilities

Service Delivery

• Knowledge to perform and deliver one or more of the following Payroll & Benefits activities:

Maintaining Accurate Records

• Maintenance of accurate and Precise records
• Manual Time Edits review
• Review Payroll reports
• Ensuring that proper documentation and reporting systems are in place for any audits or checks.

Complete Payroll Reports

• Keep all pay records confidential; Investigate, resolve, and identify discrepancies in payroll records and employee timesheets.
• Reconciling accounts
• Review Payroll entries and activities
• Reviewing transactions and adjusting entries,
• Provide necessary documentation and reports for financial reporting.
• Ensure compliance with company policies, payroll principles, and relevant regulations.
• Stay informed about changes in any payroll standards and best practices in Payroll and Benefits function

Support to Team Lead

• Support Team Lead (as required) in areas such as:
• Operational Excellence
• Process Improvements
• Reporting
• Client Management / Escalations

3) Attributes Required

Experience

• 2-4 years of previous work experience
• Freshers – basic accounting knowledge and computer skills / MS Office
• Basic / working knowledge of Finance processes
• Effective communication, problem solving and analytical skills.
• Prior experience in BPO sector (preferred)
• R2R function specific knowledge (preferred)

Qualifications

B. Com / BBA / BMS or similar three-year graduate course

Assistant Manager – Administrative Business Centre – Workplace Experience

The ABC Assistant Manager acts as a shift lead/Team Lead and is responsible for providing guidance, expertise, coaching, and counseling to ABC staff. The Assistant Manager will be a subject matter expert and key business advisor to internal clients and key stakeholders on all ABC-related matters and will assist in creating operational efficiencies in providing administrative services across all areas of responsibility. This role will oversee the daily activities of providing administrative support, including workload management, training, professional development, adherence to Deloitte guidelines/policies/procedures, and implementation of national initiatives within their teams. A critical component of this role is to ensure outstanding service delivery to all supported clients by building effective relationships and communicating effectively. The Assistant Manager must ensure excellent communication and monitor the project flow through Word Processing, Proofreading, Administrative support, and final delivery. The Assistant Manager is also responsible for people management and needs to assume counselor responsibilities. He/she is responsible for promptly completing the performance management tasks related to his/her counselees/team members.

In addition, he/she is responsible for fostering a positive and collaborative work environment to effectively leverage resources, maximize utilization, and manage turnaround times without compromising on quality. This position requires experience of working on MS Word, Excel, PowerPoint, and other workflow management tools.

The role requires to work collaboratively with US teams virtually in managing the day-to-day work and requires to work in morning/afternoon/evening/night shifts on a rotation basis.

Work you’ll do Position Responsibilities

• Primary responsibility of managing shift operations of 25–45 FTEs
• Leads multifunctional and virtual team of ABC Specialists.
• Proactively meet with the staff to build a cohesive team by educating, sharing information, and providing updates. Ensure consistent implementation and compliance national initiatives.
• Meets regularly with individual team members to understand issues and assess workload, service challenges, and provide continuous, ongoing performance feedback. Defines clear business objectives and has the ability to guide the work of others using strong problem-solving skills to address complex service challenges.
• Coordinates assignments considering an individual’s career goals and the needs of the business; Identify and assign backup support for any specialty area to ensure consistent service delivery.
• Collaborates with other service lines and other supervisors/managers within ABC.
• Monitors various reporting tools to ensure compliance with policies and procedures (daily time reporting, overtime, etc.) and updates various management tools and applications regularly.
• Manage Client Relationships—Build and maintain effective internal client relationships; manage relationships across multiple offices and various key stakeholders.
• Proactively communicates issues, challenges, and solutions upward to ensure successful service delivery and relationship management.
• Metrics Analysis—Manages effectively through regular analysis and interpretation of key metrics.
• Performance Management—Drives performance management process; works collaboratively with Manager and Talent on performance management issues.
• Cultivates strong performance through coaching and performance management.
• Conducts performance discussions that foster trust and elevate performance of staff.
• Writes effective performance reviews, demonstrating poise and professionalism in facing resistance or challenges.
• People Development—Serves as a role model and primary counselor to staff.
• Mentors, coaches and assists in the development of staff.
• Helps in recruiting; makes hiring recommendations; coordinates onboarding and training of new hires and transfers.
• Understands and assesses skill levels to recommend appropriate training and professional development; counsels and motivates staff to capitalize on their strengths and improve development areas.
• Team player with a positive attitude, strong verbal and written communication skills, and excellent interpersonal skills.
• Demonstrate leadership in continuous improvement.
• Work closely with other professionals across India and US virtually to share best practices and implement new procedures, technology, and services.

The key skills required

• People and Project management skills along with working knowledge in MS Word, Excel, and Basic skills in PowerPoint. Can effectively use other commonly-used software, such as Outlook, in completion of work. Need to understand the workflows and look for opportunities to improve the process to provide service excellence.
• Clear, concise verbal and written communication. Must be able to effectively communicate with stakeholders at all levels of the Firm.
• Creates an environment that builds accountability for and commitment to meeting objectives; builds trust, confidence and credibility with staff, which includes the ability to exercise discretion when dealing with privileged, personal or confidential topics.

Characteristics

• The ideal candidate must possess a flexible work style and work beyond the normal schedule during peak periods to meet deadlines.
• Should be able to work effectively, with minimal day-to-day supervision, and within a team environment to significantly contribute to the team’s success.
• Must possess a client-service mindset and a desire to take on tough and challenging projects. Will proactively investigate and mitigate risks, coordinating with team members and others to resolve issues and escalate issues as necessary
• Team player with a positive attitude. Must possess excellent English verbal and written communication skills. Able to communicate professionally during stressful situations, maintaining composure and resolving problems effectively and positively.
• Attention to detail, accuracy, organization, and great follow-up skills essential.
• Ability to communicate professionally during stressful situations, maintaining composure and resolving problems effectively and positively
• Professional services firm or agency experience is a plus
• Must have a good understanding of general business operations with advanced knowledge of Microsoft Office (PowerPoint, Word, and Excel)
• Must have the necessary experience required to anticipate and address potential problems or questions regarding projects
• Excellent written and oral communication skills and attention to detail; strong problem-solver with the ability to develop creative and innovative solutions to complex problems
• Self-motivated, team player, organized, and accountable
• Demonstrate initiative, follow-through, and problem-solving ability
• Passion for learning and developing technical skills
• Proven ability to communicate professionally during stressful situations, resolving problems effectively and positively
• Familiar with working within corporate identity guidelines
• Ability to develop strong working relationships with people at all levels
• Ability to manage/supervise virtually
• Ability to define and communicate clear business objectives and desired outcomes
• Ability to analyze/interpret difficult situations and provide recommendations for resolution
• Ability to work independently and manage multiple priorities

Qualifications

Bachelors / Master’s Degree in any subject with 8-10 years of relevant experience:

Other details:

Work timings: 5:30 am – 2:30 pm; 2 p.m. – 11 p.m.; 6 pm – 3 am; 9 pm – 6 am (Rotational shifts)

Location: Hyderabad

Disclaimer: Please note that this job description is subject to change based on the business/project requirements and at the discretion of management.

Guidewire BA-Consultant-Bengaluru/Hyderabad/Mumbai/Chennai/Pune/Gurugram/Kolkata

Position Summary

CORE BUSINESS OPERATIONS

The Core Business Operations (CBO) portfolio is an integrated set of offerings that addresses our clients’ heart-of-the-business issues. This portfolio combines our functional and technical capabilities to help clients transform, modernize, and run their existing technology platforms across industries. As our clients navigate dynamic and disruptive markets, these solutions are designed to help them drive product and service innovation, improve financial performance, accelerate speed to market, and operate their platforms to innovate continuously.

ROLE

Level: Consultant

As a Consultant Insurance BA practitioner at Deloitte Consulting, you will be responsible for analyzing business processes, identifying requirements, and proposing solutions to improve the efficiency and effectiveness of the organization within the insurance industry. The role involves collaborating with various stakeholders to develop and implement strategies that align with business goals and regulatory requirements.

The work you will do includes:

• Work closely with stakeholders, including underwriters, claims adjusters, actuaries, and IT teams, to gather and document detailed business and system requirements.
• Analyze current business processes related to underwriting, claims processing, policy management, and customer service to identify areas for improvement and automation.
• Collaborate with IT and development teams to design solutions that meet business needs while ensuring scalability, compliance, and cost-effectiveness.
• Perform data analysis to support decision-making, identifying trends, anomalies, and opportunities for improvement in areas like customer retention, claims processing, and premium pricing.
• Assist in project management activities, including planning, tracking progress, managing timelines, and coordinating communication between teams.
• Provide training and support to end-users and business units to ensure smooth adoption and operation of new systems or processes.
• Actively participate in various project phases to ensure alignment and progress.
• Act as a key interface between business users and development teams to facilitate effective communication and understanding.
• Manage the functional qualification stage to ensure that all business requirements are met.
• Review functional test scenarios to validate that the solutions meet the specified requirements.
• Develop test cases and participate in user acceptance testing (UAT) to ensure that the solutions meet the specified requirements and are fully functional before deployment.

Qualifications

Skills / Project Experience:

Must Have:

• Engage with stakeholders to understand and document business needs.
• Analyze business processes specific to Property and Casualty (P&C) insurance like Commercial Auto , Business Owners, Workers Compensation & Personal Insurance LOBs like Personal Auto and Home Owners.
• Identify areas for improvement and recommend industry-standard solutions.
• Worked on Guidewire projects (Preferred)
• Experience with tools like SQL, Excel

Education:

Bachelor’s degree in business administration, Information Technology, Finance, or a related field. A certification in Business Analysis (e.g., CBAP, CCBA) is a plus.

Prior Experience:

• 3-5 years of experience as a Business Analyst, preferably within the insurance industry.
• Strong understanding of insurance processes such as underwriting, claims management, policy administration, and regulatory compliance.

Location:

Bengaluru/Hyderabad/Kolkata/Pune/Mumbai/Chennai/Gurugram

Audit – Analytics | AA

We are proud to have a culture that is collaborative and enables our people to develop and grow as professionals. We are investing in new innovations in data analytics and artificial intelligence using cutting-edge applications to differentiate our approach to audit. Audit Analytics services leverages robust analytics tools and technologies to mine financial and transactional data to identify patterns, outliers and trends in the data giving insights on the day to day business activities, performance of companies and their compliance to various regulatory requirements. Audit Analytics team is comprised of professionals with skills related to –

• Data aggregation, mining and analysis
• Reconciliation of key control totals with other data-sources
• Design and development of meaningful anlytical solutions and powerful visualizations
• Deep technical, industry and business process experience
• Knowledge of key ERPs and their internal data structure

Join us as an A&A Analytics Assistant, and you will help us to strengthen our reputation for quality and innovation.

Work you will do

As an A&A Analytics Assistant in the audit practice, you will provide assurance and related services to our clients. You would be involved in all stages of audit (planning, execution, and reporting). But that’s just the start. Key responsibilities may include:

Develoing technical depth in technologies such as Python, Databricks, R, SQL, RPA solutions likeUiPath to analyze large datasets to identify unusual trends and outliers in client data

• Designing, developing, testing and deploying new analytic solutions and standardizing/automatingexisting solutions
• Automating manually-intensive audit procedures using various technologies outlined above toenhance audit efficiency
• Developing meaningful data visualization dashboards for effective communication of data trends,patterns, and anomalies, using tools such as Tableau and Power BI
• Building an understanding of different ERP systems such as SAP, Oracle, JDE, People Soft, etc. andutilizing various data acquisition methods to obtain data from clients efficiently and effectively.
• Gaining deep industry knowledge as well as business process understanding to develop purposefulanalytic solutions.
• Supporting the development of standardized industry analytics by understanding the changingregulatory norms, including ESG(Environmental, Social and Governance)
• Building and managing relationships and communications with internal and external stakeholders
• Preparing audit documentation of analytics solutions and dashboards

Team

Our audit analytics professionals are committed to excellence and to enhance the trust of the investing public and capital markets. Quality is our top priority, and by focusing on innovation, we continue to raise the bar on quality and deliver greater value to our clients.

Qualifications

• Bachelor of Engineering
• Master’s degree (CS/IT)in Engineering – preferred
• Master of Computer Applications (MCA) – preferred
• M.Sc – Computer Science, IT, Mathematics – preferred
• Master of Business Administration (Systems) – preferred

Required experience:

• 1+ years of relevant experience in data analytics with a focus on industry
• Experience handling large data files in different formats along with strong programming skills
• Strong technical skills in Python/PySpark/Databricks

Preferred Experience

• Technical skills in SQL, R, MS-Excel, RPA technologies (UiPath)
• Experience in building meaningful data visualizations and packaged solutions using Tableau,Power BI, etc.
• Business process understanding
• Experience in building MS-Access/MS-Excel VBA enabled process automations
• Basic knowledge of accounting or auditing
• Professional certification in CIA, CISA, CAP