With more than 100,000 professionals, Deloitte provides audit and assurance, tax, consulting, and risk and financial advisory services to a broad cross-section of the largest corporations and governmental agencies.
Salesforce Consultant
Are you a creative thinker who loves to be on the cutting edge, solving problems though innovative technology solutions? Are you passionate about customer strategy, digital design, marketing, and platform development? Our Customer & Marketing Offering Portfolio integrates the differentiated customer and marketing businesses that support the mission-critical goals of federal, state and local government agencies, and higher education institutions. By joining our team, you will play a vital role in making an impact for our clients and the people they serve through our growth strategy, enhanced user experiences, and engagement through the entire lifecycle of customers’ interactions with the public sector.
Work you’ll do:
- Collaborate with the Scrum Team and Product Owner to groom user stories, track the day-to-day progress of sprint execution, identify and resolve team impediments, and be responsible for driving the quality of solution output by their teams
- Support Implementation and Operations Management best practices
- Support tasks and portions of the project scope on engagements related but not limited to Systems Implementation, Operations & Maintenance and Helpdesk Operations
- Perform analysis and diagnosis of client issues
- Demonstrate a foundational understanding of the client environment and overall project scope
- Identify and solve problems using analysis, experience, and judgment
- Independently perform tasks with some guidance to execute a portion of the project scope
- Documentation is necessary and should be well aware of contributing to user stories, test scripts, training materials
The team:
Deloitte’s Government and Public Services (GPS) practice – our people, ideas, technology and outcomes—is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of over 15,000+ professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.
The GPS Digital Customer offering helps public sector and higher education clients transform their businesses and customer interactions through innovative digital experiences. We work with our clients to create, design and deploy digital products that increase adoption and drive measurable results.
Requirements:
- At least 3 years of technology consulting or other relevant industry experience
- A strong understanding of the Salesforce platform
- Experience working with teams to deliver in Agile project environments
- Experience working independently with minimal supervision and guidance
- Strong problem solving and troubleshooting skills with experience exercising mature judgment
- Must have contributed to at least one major Salesforce project from discovery to go-live
- Gather functional requirements, document them in user stories, and ensure correct configuration by the offshore team
- Ability to work closely with the client members of the team and SMEs
- Declarative customization including the creation of Flow, Process Builder, Approval Processes, Validation Rules, Workflow rules, Reports and Dashboards
- Salesforce.com Agile Scrum Management
- Ability to perform functional testing and create product roadmaps
- Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
- Ability to travel 20 – 50%, on average, based on the work you do and the clients and industries/sectors you serve
- Salesforce Certifications
- Prior federal consulting experience
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $90,000 – $175,000.
Senior One Team Ambassador – New York City
Are you a proactive decision-maker with a knack for providing outstanding hospitality services? Do you enjoy working collaboratively with a team, and are engaging and comfortable interacting with and supporting a wide range of customers – from staff to Managing Partners? If so, and if you are passionate about providing an outstanding customer experience, join our team!
As an Ambassador at Deloitte, your responsibilities will include:
- Serving as primary customer support assisting or facilitating requests which may include facility/housekeeping issues, kitchen/pantry management, A/V troubleshooting, administrative tasks, and other office services/daily in-office support needs.
- Supporting day-of execution for meetings and events including coordination with team/vendors, last-minute logistical needs, ensuring effective set-up/execution of the event, and providing course correcting instructions/directions (e.g., to vendors), when needed
- Maximizing work and meeting space utilization by supporting the reservation and meeting space management process working with customers and the team to effectively use office space, including addressing space conflicts and negotiating space needs.
- Managing and fostering relationships with customers, teams, vendors, and other key stakeholders through effective communications, collaboration, and engagement with the purpose of delivering a “best in class” experience.
The team
At Deloitte, the internal operations team (known as the “One Team”) provides a full range of hospitality and business services. We help our Deloitte professionals with daily office support needs, meeting and event planning and execution, and an array of other services related to office operations and facility management. Our team members work collaboratively and apply their specialized knowledge and skills to think proactively to provide a holistic customer-centric “experience” for our Deloitte professionals, clients, and guests.
Qualifications
Required:
- Minimum of 3 years of related hospitality or office support experience in a corporate, hospitality, service-oriented, or customer-centric environment
- High school diploma
- Ability to work occasional overtime.
- Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
An Ideal Candidate Will Possess:
- Excellent written and verbal communication/interpersonal skills.
- Excellent critical thinking, decision-making, and conflict-resolution skills
- Effective problem-solving and negotiation skills
- Ability to lift up to 25 lbs.
- Associate/bachelor’s degree
- Advanced experience in Microsoft Office applications
- Hospitality/corporate background with a focus on meetings and events
Specialist Leader
Work you’ll do
As a Specialist Leader in the Technology group, you will:
- Organize and deliver services on a cross-section of complex projects
- Contribute to the development of business and vendor relationships
- Support pre-sales, RFPs, and proposals
- Manage senior-level client relationships
- Serve as a “”Subject Matter Expert””, adding experienced insights into client challenges
- Manage solutions, delegate resources, and ensure the quality assurance principles are met across projects and deliverables
- Lead and support delivery teams and staff
- Actively participate in staff recruitment and retention activities, providing input and guidance into the staffing process
- Present and sell ideas to various client audiences, both technical and non-technical”
The team
Deloitte’s Government and Public Services (GPS) practice – our people, ideas, technology and outcomes—is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of over 15,000+ professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.
The GPS Human Services Transformation offering designs and implements large, complex systems development and transformation projects to Human Service agencies across federal, state, and local government agencies as well as higher education institutions. With end-users, customers, and workers at the center, we collaborate with our clients to deliver quality human services and work to support individuals in need. Some areas that we focus on include Children Services, Eligibility & Enrollment, Child Support Enforcement, and Labor & Workforce Development.
Qualifications
Required:
- Bachelor’s degree required
- Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
- Has 10 or more years of consulting and/or industry experience
Project Delivery Manager
Our Operations Transformation offering transforms our clients’ core business operations. We advise, design, implement, and deploy solutions that are focused on “heart of the business” issues across client organizations. Using deep sector knowledge and program management skills, we work alongside our clients to implement industry leading practices and manage their most important projects.
Basic Qualifications :
- Master’s degree required from an accredited college or university
- Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
- Must be able to obtain and maintain the required TS/SCI clearance for this role
- Travel up to 25%
- 7+ Years of experience in a front office and staffing administration role, preferably within a military or government setting
Preferred Qualifications:
- 7+ years of experience Front Office and Administrative Support
- 7+ years of experience with Strategic Communications Planning
- 7+ years of experience supporting clients in a strategy and analytic problem solving
- 7+ years of experience collaborating and assisting with Executive level leadership
Medallia Requirements Analyst
In Customer Strategy & Applied Design we elevate the Human Experience. We help clients and account teams design innovative services and human experiences. A few examples of how we achieve this is by conducting ethnographic research, service blueprinting, and surveying customer segmentations.
Work you’ll do
- Work with clients and subject matter experts to define the user experience and product requirements that are technically feasible within the Medallia product suite for the uncovered business need and solution
- Develop epics, user stories, and acceptance criteria to facilitate the understanding of the functionality to the client and development teams
- Participate in product demos and provide quality assurance testing to ensure the functionality developed satisfies the business need
- Work with the Product Owner to support development of a project plan, product strategy, and roadmap based on the understanding of the business needs and pain points
- Maintain program backlog by engaging with the clients, stakeholders, subject matter experts and business architects
- Prepare standard reports to update clients and internal team leadership on project status
- Communicate and coordinate activities between teams, external and internal clients, and contract stakeholders pertaining to team products and product delivery to end‐users
Qualifications
Required:
- Bachelor’s degree required
- 2+ years of experience consolidating data, tracking omnichannel interactions, and capturing feedback as it relates to Customer Experience
- Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
- Must be eligible to obtain and maintain the required level of security clearance for this role
- Ability to travel 20 – 50%, on average, based on the work you do and the clients and industries/sectors you serve
Preferred:
- Qualtrics Certification
- Medallia Certification
- Government Consulting Experience
- Strong organizational and communication skills
- Experience connecting the Medallia platform with third party solutions, such as Salesforce
- Experience and aptitude for managing, working and communication with diverse stakeholders, teams and clients face-to-face