We provide banking and credit products that help people achieve their goals–from establishing good credit, to consolidating debt. In payments, our networks connect banks, cardmembers and merchants around the world with innovative commerce solutions.

Lead Collections Specialist

We offer 100% remote, combo, or on site – it’s your choice!

 

And… After you join the team, Discover will provide eligible employees with a one-time allowance of $500 to cover the costs of setting up a home office and a $60 monthly payment to offset remote work expenses.

 

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world’s leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

 

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

 

Job Description:

We know you’re going to love it here! Discover has an outstanding culture, and the employee experience is fantastic!

Our next classes start in January of 2025.
We’ve got you covered with a variety of shifts. We are currently hiring for schedules with start times that range between the following hours:

• 11:30 AM EST (Ohio)
• 9:30 AM MST (Utah)
• 9:30 AM MST (Arizona)

 

Note: Shifts are [WEEKDAY AND WEEKEND REQUIREMENTS].

What You’ll Do

 

• Under general direction, responsible for servicing delinquent credit card accounts through varying contact channels (outbound, inbound, and digital messaging).

• Minimizes losses to the company by assessing each customer situation to provide relevant payment options while strengthening the relationship with our customers.

• Utilizes professional and influential communications to keep the goodwill of customers while securing payments.

• Uses multi-tasking skills to handle back-to-back calls in a fast-paced call center environment.

• Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.

• If working from home, you will need a quiet workspace so you can focus on our customers. You’ll also need a minimum of 100 MBPS download/10 MBPS upload speed from your internet provider. A wired connection is required.

• We’ll provide you with all the equipment you need! Monitors, laptop, keyboard, mouse, headset, and an amazing new hire training experience. You’ll also have the best coaches to help you deliver the best service!

How You’ll Do It

• Reviews past due accounts and calls customer to arrange an acceptable payment program for accounts from which sufficient funds cannot be collected.

• Builds rapport with the cardmembers and works with customers to secure repayment on delinquent accounts.

• Ensures compliance with company policies and procedures.

• Handles difficult collection calls as determined by center management.

Qualifications You’ll Need
The Basics

• H.S. Diploma or GED

• 2+ years Collections

• 2+ years Advanced-level experience in customer service, detail orientation, professionalism, verbal communication, collections, negotiation, compliance, and system/computer fluency

• 1+ years Working-level experience in listening skills

Physical and Cognitive Requirements
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable a qualified individual with disabilities to perform the essential functions of the position as required by federal, state, and local laws:

• Primarily remain in a stationary position
• No required movement about the work environment to complete the major responsibilities of the job.
• Primarily performed indoors in an office setting.
• Ability to operate office equipment such as but not limited to computer, telephone, printer, and calculator.
• Ability to communicate verbally.; Ability to communicate in written form.
• This position also requires completion of a series of activities designed to evaluate specific skills, knowledge, and qualifications related to this position.

 

Bonus Points If You Have

• 3+ years Collections

• 2+ years Advanced-level experience in problem solving and influencing

• 1+ years Working-level experience in decision making

 

 

Discover will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States on a full-time basis.

 

#INDDFS

#ZRDFS

#Remote

#BI-Remote

 

 

A credit screening may be required for some roles within Discover Home Lending.

 

Application Deadline:

The application window for this position is anticipated to close on Dec-08-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.

 

Compensation:

The base pay for this position generally ranges between $23.25 to $30.50. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.

 

Benefits:

We also offer a range of benefits and programs based on eligibility. These benefits include:

• Paid Parental Leave
• Paid Time Off
• 401(k) Plan
• Medical, Dental, Vision, & Health Savings Account
• STD, Life, LTD and AD&D
• Recognition Program
• Education Assistance
• Commuter Benefits
• Family Support Programs
• Employee Stock Purchase Plan

Principal BSA & AML Specialist

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world’s leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

 

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

 

Job Description:

What You’ll Do

 

Responsible for managing anti-money laundering risks. Ensures all related anti-money laundering policies, standards, and practices are effectively implemented and followed by the business. Assists with the preparation and follow-up for regulatory reviews, internal audits, and other third party on-site examinations. Coordinates corrective actions in response to regulatory and/or internal findings. Partners with compliance to complete annual risk assessments. Collects management information and statistics for business unit anti-money laundering reporting. Provides guidance to the business regarding the identification, evaluation, mitigation and control of operational risks and business controls.

 

How You’ll Do It

 

• Assists with the preparation for regulatory exams, internal audits, and compliance reviews.
• Conducts end to end reviews for critical processes, identify gaps as they relate to operational and regulatory risk, and defines options for remediation.
• Provides advisory services to the business for projects and initiatives.
• Identifies and drives risk-control improvement efforts.
• Monitors issue resolutions to identify gaps and drive the appropriate solutions.
• Ensures the business is aware of issues and activities related to risk identification and control.

Qualifications You’ll Need
The Basics

 

• Bachelors degree in Business Administration and Management or related
• 6+ years experience in a multiple business function, compliance department or other internal control function at a financial services company or related
• In Lieu of degree 10+ years experience in a multiple business function, compliance/ AML department or other internal control function at a financial services company or related

Physical and Cognitive Requirements
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable a qualified individual with disabilities to perform the essential functions of the position as required by federal, state, and local laws:

 

• Primarily remain in a stationary position.
• No required movement about the work environment to complete the major responsibilities of the job.
• Primarily performed indoors in an office setting.
• Ability to operate office equipment such as, but not limited to, computer, telephone, printer, and calculator.
• Ability to communicate verbally.; Ability to communicate in written form.
• Travel up to 10% of the time

Bonus Points If You Have

 

 

• Masters degree in Business Administration and Management or related
• 8 years experience in a multiple business function, compliance department or other internal control function at a financial services company or related.
• CAMS and/or CAFP

Discover will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States on a full-time basis.

 

 

Application Deadline:

The application window for this position is anticipated to close on Dec-10-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.

 

Compensation:

The base pay for this position generally ranges between $91,000.00 to $153,400.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.

Senior Data Science Analyst

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world’s leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

 

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

 

Job Description:

 

What You’ll Do

 

• Responsible for working closely with management to execute analytical initiatives.
• Responsible for solving business problems by leveraging techniques such as segmentation, optimization, advanced analytics and machine learning.
• Creates reports and dashboards to closely monitor performance metrics and provide insights.
• Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.

 

How You’ll Do It

 

 

• Develops advanced analytics solutions including customer segmentation, optimization, test & design of experiments and prescriptive analytics to solve business problems. Operates as a subject matter expert on statistical analysis, test and design of experiment, analysis methodology, modeling & application, and financial impact analysis.
• Collaborates with cross-functional partners to understand their business needs, formulated and completed end-to-end analysis that includes data gathering, analysis, ongoing scaled deliverables and presentations. Delivers effective presentations of findings and recommendations to multiple levels of leadership, creating visual displays of quantitative information.
• Establishes and maintains effective performance tracking; identify improvement opportunity, form hypothesis, propose, design and implement tests to drive strategy enhancement and optimization.
• Manages multiple priorities, communicate business performance and project progress to management & business partners.
• Develops and automates reports, iteratively build and prototype dashboards to provide insights at scale, solving for analytical needs. Facilitates implementation of work product and ensure accuracy.
• Consistently follows standard work processes and documentation requirements. Recommends improvement to work processes to increase efficiency while maintaining quality of work. Continuously improves technical and leadership skills through training and development.

 

Qualifications You’ll Need
The Basics

 

 

• Bachelor’s degree in Analytics, Engineering, Statistics or related.
• 2+ years of experience in Credit Risk, Fraud Risk, Marketing Analytics, Optimization, Operations Analytics, Modeling/Data Science or related field.

 

Physical and Cognitive Requirements
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable a qualified individual with disabilities to perform the essential functions of the position as required by federal, state, and local laws:

 

 

• Primarily remain in a stationary position.
• No required movement about the work environment to complete the major responsibilities of the job.
• Primarily performed indoors in an office setting.
• Ability to operate office equipment such as but not limited to computer, telephone, printer, and calculator.
• Ability to communicate verbally.; Ability to communicate in written form.

 

Bonus Points If You Have

 

 

• Master’s Degree in Analytics, Engineering, Mathematics, Statistics or related field.
• Experience in Credit Risk, Fraud Risk, Marketing Analytics, Optimization, Operations Analytics, Modeling/Data Science or related field.
• Hands on experience and or familiar with Data Governance best practices.

 

Discover will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States on a full-time basis.

Principal Operational Risk Reporting & Analytics

Job Description:

What You’ll Do

• Responsible for leading the development, maintenance and communication of business risk reporting, analytics, and risk governance activities that identify, measure and monitor key risk metrics for our business partners. Collaborates with key stake holders and business partners to deliver accurate and timely risk reporting and analytics. Partners closely with business partners and Corporate Risk Management (CRM), Compliance, Legal, and other Business Risk Office groups Delivers business risk reporting under tight timelines and makes continuous improvement to the reporting and analytics process.
• Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.

 

How You’ll Do It

• Ensures compliance with all Risk Reporting Procedures, Standards, and Policies as well as with any relevant regulatory requirements.
• Management of data from internal and external sources necessary to support business risk reporting and analytics. Works closely with CRM to identify any new data / reporting requirements for Business Unit reporting.
• Continued enhancement of the reporting and analytics process.
• Partners closely with Legal, Compliance, Corporate Risk, Audit, and other Business Risk groups to ensure product alignment and consistency.

Qualifications You’ll Need
The Basics:

• Bachelor’s Degree in Information Technology, Mathematics, Engineering, Business Administration and Management, or related field.
• 6+ years of professional experiences in credit card, reporting, analytics, consumer lending or other financial service industries or related field.
• In Lieu of Education, 12+ years of experience in reporting, analytics, project management, financial Industry or related field.

 

Physical and Cognitive Requirements
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable a qualified individual with disabilities to perform the essential functions of the position as required by federal, state, and local laws:

• Primarily remain in a stationary position.
• No required movement about the work environment to complete the major responsibilities of the job.
• Primarily performed indoors in an office setting.
• Ability to operate office equipment such as but not limited to computer, telephone, printer, and calculator.
• Ability to communicate verbally.; Ability to communicate in written form.

 

Bonus Points If You Have:

• 8+ years of professional experiences in credit card, reporting, analytics, consumer lending or other financial service industries or related field.
• SAS.
• Tableau Skills: Proficient in using Tableau to pull, analyze, and visualize data, creating dynamic dashboards and reports to drive insights and decision-making.
• PowerPoint Expertise: Ability to create clear, compelling PowerPoint presentations that communicate data and insights effectively.
• Operational Risk Background: Proven experience in operational risk management, including identifying, assessing, and mitigating risks in operational processes and systems.

Discover will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States on a full-time basis.

 

Application Deadline:

The application window for this position is anticipated to close on Dec-11-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.

 

Compensation:

The base pay for this position generally ranges between $91,000.00 to $153,400.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.