Discover Financial Services, Inc. is an American financial services company that owns and operates Discover Bank, an online bank that offers checking and savings accounts, personal loans, home equity loans, student loans and credit cards.

Application Engineer

Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world’s leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

What You’ll Do

Responsible for oversight on design and implementation of products assigned to their team. Still needs to think things through, but has their driver’s license. This means they can take user stories and new features from idea to production unattended.

Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management

How You’ll Do It

• Analyze, design, code, test, and deploy new user stories and product features with high quality (security, reliability, operations) to production.
• Understands the software development lifecycle and leverages critical thinking skills to properly evaluate features and functionality.
• Guides early-career engineers by providing learning tasks as well as work related tasks, directs the work of emerging talent, and helps them continue to grow in their technical skillset through mentorship.
• Has an oversight on application, system, and architecture design decisions and guides team to achieve key results for products assigned to them.
• Remediates issues using engineering principles and creates proactive design solutions for potential failures to ensure high reliability of technical solutions. Achieves team commitments (and influence others to do the same) through collaboration with other engineers, architects, product owners and data scientists. Contributes to and leads technology communities of practice at Discover in areas of design thinking, tools/technology, agile software development, security, architecture and/or data.
• Creates and enforces IT standards within the system/application infrastructure and compatibility with the architecture of the platform.

Minimum Qualifications

At a minimum, here’s what we need from you:

• Bachelors – Computer Science, Engineering, Informatics, Information Security, Information Technology  or related
• 3+ Years of experience in Information Technology, (Software) Engineering, or related

Internal applicants only: technical proficiency rating of competent on the Dreyfus engineering scale

PHYSICAL REQUIREMENTS

Does this job require remaining in a stationary position, including but not limited to, primarily sitting and standing? Primarily remain in a stationary position.

Does this job require the ability to move about inside or outside the work environment to complete the major responsibilities of the job? No required movement about the work environment to complete the major responsibilities of the job.

Does this job require the ability to transport physical objects? If so, provide the weight of the heaviest object the job needs to transport without the aid of machinery or equipment or the weight equivalency with the aid of machinery or equipment. No

Primarily, where is this job performed? Primarily performed indoors in an office setting

Does this job require the ability to operate equipment or machinery? Select all that apply Ability to operate office equipment such as but not limited to computer, telephone, printer, and calculator

Does this job require the ability to communicate verbally or in written form? Select all that apply. Ability to communicate verbally.; Ability to communicate in written form.

Does the job require travel No

MENTAL REQUIREMENTS

Does this role require testing or assessments to measure the ability to perform the job? No

Application Deadline:

The application window for this position is anticipated to close on Nov-17-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.

Compensation:

The base pay for this position generally ranges between $86,500.00 to $146,100.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.

Benefits:

We also offer a range of benefits and programs based on eligibility. These benefits include:

• Paid Parental Leave
• Paid Time Off
• 401(k) Plan
• Medical, Dental, Vision, & Health Savings Account
• STD, Life, LTD and AD&D
• Recognition Program
• Education Assistance
• Commuter Benefits
• Family Support Programs
• Employee Stock Purchase Plan

Learn more at mydiscoverbenefits.com.

What are you waiting for? Apply today!

All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision)

Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email HireAccommodation@discover.com. Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.

Senior Associate IT Operations Specialist

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world’s leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

What You’ll Do

Responsible for being a member of the IT Operations team managing multiple systems and tools. Monitors Critical/Core systems and sounds the alarm when needed. Capable of training junior members of the team as well as acts as an escalation point. Has extensive knowledge of many key systems and tools and a full understanding of operational procedures. Works with other members of the IT Operations team to manage and support Critical/Core systems and applications. Authors operating procedures and is a point person for codifying processes in support of new applications/technology.  Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.

Schedule: Friday, Saturday, Sunday, Monday – 7am – 5:45pm EST

How You’ll Do It

• Drive major incidents to resolution
• Lead/moderate calls and direct resources to first mitigate, then resolve
• Identify what resources are needed, engage/delegate
• Listens to differing opinions/knowledge and sets direction
• Communicate status to leadership
• Escalate when warranted
• Perform postmortems, review successes, and recommend improvements
• Work with teams to improve Observability
• Be available for on-call rotation
• Monitors Critical/Core systems delivering services to business units and customers. Performs maintenance tasks, user enrollment in systems, etc.
• Analyze events and take actions to mitigate incident impact immediately. When needed determine the next level of support and engage via RRT calls. Direct participants in corrective action.
• Assists on Change Management tasks including validation steps and monitoring overall progress. Engage teams as requested. Communicates (verbal/written) to both internal and external entities information on system availability, performance, and impact.
• Sends alert communications within the CSMP guidelines to BT and Business management. Creates timelines post incident/change activities. Produces Ready for Business and End of Day reporting.
• Performs maintenance tasks, user enrollment in systems, etc.
• Provides guidance to Novice Specialists. Use SME knowledge in Incident Management policy and procedures.
• Participates in planning activities for future work such as change events. Authors and reviews SOP’s and system documentation, procedures as required.

Minimum Qualifications

At a minimum, here’s what we need from you:

• Associate’s degree in computer science or related
• 2+ Years Experience IT Computer Operations, IT Customer Service or related
• In lieu of a degree, 4+ years of experience in IT Services or related experience

Physical and Cognitive Requirements

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable a qualified individual with disabilities to perform the essential functions of the position as required by federal, state, and local laws:

• Primarily remain in a stationary position.
•  No required movement about the work environment to complete the major responsibilities of the job.
• Primarily performed indoors in an office setting.
• Ability to operate office equipment such as but not limited to computer.
• Ability to communicate verbally.; Ability to communicate in written form.

Preferred Qualifications

Bonus Points If You Have:

• 4+ years of experience in IT Computer Operations, IT Customer Service or related
• ITIL certifications
• Familiarity with ServiceNow, Datadog, Catchpoint

Discover will not sponsor or transfer employment work visas for this position.  Applicants must be currently authorized to work in the United States on a full-time basis.

Application Deadline:

The application window for this position is anticipated to close on Nov-17-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.

Compensation:

The base pay for this position generally ranges between $58,500.00 to $90,900.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.

Principal Compliance Specialist – Deposits

Job Description:

What You’ll Do

The Principal Compliance Specialist Role will be responsible for compliance advisory activities specific to applicable regulatory requirements impacting the Deposits line of business. This includes identification and advising on compliance risks and mitigates in the context of issues management and remediation; regulatory change management; business change management for products, services and systems; policies and procedures; monitoring and testing reviews; process and control assessments; and third- party oversight and training. The Principal Compliance Advisory will facilitate compliance with established Compliance Management System (CMS) governance and programs. In addition to these core advisory functions, the Principal Compliance Advisory will also have periodic involvement in regulatory exams, including drafting and reviewing exam responses.

How You’ll Do It

• Researches and understands regulatory compliance requirements to evaluate whether business policies, procedures, training, systems, processes, and controls comply with applicable laws and regulations; and to articulate those risks to stakeholders.
• Engages with business and risk partners to develop compliant solutions to mitigate and remediate consumer compliance risks; escalates risk appropriately.
• Executes compliance advisory functions within CMS programs.
• Support various risk assessments across the enterprise.
• Creates and updates status reports of program initiatives, activities, and compliance risks to management and committees.

Qualifications You’ll Need
The Basics

• Bachelors degree in Business Administration and Management, Security and Intelligence, Law, Information Technology, Analytics, Finance or Related field.
• 6+ years experience in compliance, law, risk management experience, or related
• In Lieu of Education 10+ years experience in compliance, law, risk management experience, or related

.

Physical and Cognitive Requirements
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable a qualified individual with disabilities to perform the essential functions of the position as required by federal, state, and local laws:

• Primarily remain in a stationary position.
• No required movement about the work environment to complete the major responsibilities of the job.
• Primarily performed indoors in an office setting.
• Ability to operate office equipment such as but not limited to computer, telephone, printer, and calculator.
• Ability to communicate verbally.; Ability to communicate in written form.

Bonus Points If You Have

• 8+ years experience in compliance, law, risk management experience, or related
• 4+ years Models, champions, and reinforces a risk culture of compliance and transparency.
• Applies general understanding of risk identification and assessment processes, tools and techniques to provide oversight and challenge to risk measurement activities
• Demonstrates knowledge and understanding of compliance laws and regulations.
• Demonstrates knowledge of the Compliance Management System
  components
• Knowledge with primary banking regulations  that impact Deposits which include but not limited to  Reg CC, Reg E, Reg DD, Reg D.
• CRCM (certified regulatory compliance manager) certified.

Application Engineer (multiple openings) – IHM

Duties: Analyze, design, code, test, and deploy new user stories and product features with high quality (security, reliability, operations) to production. Understands the software development lifecycle and leverages critical thinking skills to properly evaluate features and functionality. Telecommuting and/or working from home may be permissible pursuant to company policies.

Requirements: Employer will accept a Bachelor’s degree in Computer Science, Information Technology, Applied Computer Science, or related field and 3 years of experience in the job offered or in a Software Developer-related occupation.

Position required skills: Position requires experience in: Developing Micro Services Architecture design based on project requirements; developing in Spring Boot with RESTful webservices, Spring cloud config server, Spring Cloud Bus, and Spring Cloud Security; developing spring controller, service class and service implementation java classes for the given requirements; assembling and maintaining Jenkins pipeline jobs for application builds and deployments in PCF and OCP platforms; working on migration projects from PCF applications to OCP platform; creating AWS S3 buckets based on requirements; working on deploying applications into OCP platform using helm charts; migrating from Maria DB to PostgreSQL DB; working on Argo workflows to trigger the orchestration steps as per the project flows; working on Creating Mockito and Power Mockito Junit test cases; using SonarQube scan to identify Jar vulnerabilities and fixing those issues for applications; working on Flux messaging system to communicate events and messages between the applications; designing projects; conducting code and design reviews on products and ensuring products aligned with standardized zero SonarQube findings; and ensuring quality assurance of the product.

Principal Product Owner

The Product Professional is responsible for partnering with stakeholders to define the product vision at the team level while prioritizing “what” the team is working on to deliver value to the customer. Assesses the performance of and shapes the structure and direction of new/existing product lines and develops or assists in developing and executing strategic product plans. Assists the team in achieving specific goals for each product, including evaluating product performance, and identifying innovations to deliver business value and address customer needs to improve the product’s performance. Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.

How You’ll Do It 

• Builds product backlog, prioritizes its items to achieve Objectives and Key Results (OKRs) and continuously keeps it up to date. Holds meetings with the product team to continuously update product backlog. Ensures product features and processes align with applicable Discover compliance and risk management standards. Ensures product adheres to the highest quality standards, including releasing security patches not linked to customers.
• Participates in the development of Key Performance Indicators (KPIs) and Objectives and Key Results (OKRs) for the product team and ensure alignment with senior leadership (e.g., SPO, Dir, etc.). Creates and/or maintains key product documentation (e.g., customer journey map, technical specs, process mapping, etc.). Identifies and defines key non-functional requirements (e.g., security, availability, performance, etc.) to achieve necessary product metrics. Define and execute strategic product roadmaps to build new products, enhance existing products, or improve performance.
• Interacts and collaborates with stakeholders on key product considerations and aligns with product vision, features and roadmap. Leverages customer insights, feedback, financials, compliance, and risk data to define product features and roadmap in partnership with other SMEs.
• Contributes to defining the Minimum Viable Product (MVP) and responsible for delivering MVP/ features/user stories for delivery product roadmap; in-line with the Objectives and Key Results (OKRs) of the greater product vision outlined by SPO and/or Business Director is the final decision maker for product scope.
• Defines functional and non-functional product requirements; ensure completeness; integral and consistent; source of requirements for product team. Creates and validates user story acceptance criteria. Defines and ensures appropriate testing frameworks for product features (e.g., market testing, functional performance, etc.) Works with Data stewards in their respective LOBs to ensure required Data quality controls are identified and implemented. Inspect and evaluate product progress through each iteration.
• Partners with business technology to create technical features that are required to continuously optimize system components and underline infrastructure maintenance.
• Identify sources, monitor, analyze (Business Analysis), test, and interpret key product performance metrics including financials, network volumes, other key statistics, and internal/external customer feedback trends, industry trends, research findings, and competitive innovations then develop and communicate findings, and make strategic and tactical recommendations for performance improvements throughout the product lifecycle.
• Collaborate with cross functional teams to develop and execute go-to-market strategies.
• Builds a culture of accountability and ownership by empowering the product team to make decisions as close to the work as possible. Serve as business lead on cross-functional teams and assist in managing dependencies with other team’s functions while identifying, building, and managing strategic partnership across different product teams. This includes collaborating to develop or support efforts of go-to-market strategies.

Qualifications You’ll Need

The Basics 

• Bachelor’s Degree in Information Technology, Engineering, Business Administration and Management, Finance, Mathematics, Economics, Statistics or related
• 6+ years of experience in Product Management or Engineering experience in Financial Services or Tech Industry, or related
• In lieu of a degree, 8+ years of experience in Product Management or Engineering experience in Financial Services or Tech Industry, or related

Physical Requirements:

• Primarily remain in a stationary position.
• No required movement about the work environment to complete the major responsibilities of the job.
• Primarily performed indoors in an office setting.
• Ability to operate office equipment such as but not limited to computer, telephone, printer, and calculator.
• Ability to communicate verbally.; Ability to communicate in written form.

Bonus Points If You Have 

• Subject matter expertise in Product Centric Organization
• Agile Product owner and/or Scrum certification
• Strong leadership, exceptional communication, and presentation skills
• Project Management (PMP) certification
• 5- 6 years of mortgage (Home equity) originations industry experience in Business Analyst, Product Owner and/or Product Manager roles
• Hands-on experience in POS, LOS, AUS and other key mortgage integrations is preferred
• Experience working in an Agile environment and lean methodology
• Experience in data mapping and vendor integrations is preferred
• Experience using JIRA