Is Discover a Visa or a Mastercard? Neither. Discover is an entirely separate card processing system and is accepted globally in many of the same places where Visa, Mastercard, and American Express are accepted.

Specialist, People Accommodations and Leave Support

Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world’s leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

 

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

 

Job Description:

What You’ll Do

• Responsible for the management of the overall leave and accommodation process.
• Provides information, interpretation, guidance and consultation on escalations that may arise as a result of a leave or accommodation.
• Collects, organizes, interprets, and verifies internal customer needs and translates them into business policies, procedures and practices.
• Responsible for vendor oversight on all cases to ensure program compliance with state and federal regulations as well as company policies.
• Enhances the overall leave of absence and accommodation customer experience by providing excellent, efficient, and courteous service.
• Manages day to day vendor activities including data governance and quality initiatives.
• People Accommodations and Leave Support Specialist actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.

How You’ll Do It

• Effectively manages highly complex leave and accommodation escalated cases from all levels within the organization and Human Resources. Responsible for all aspects of complex ADA processes and outcomes including interactive dialogue with employee, manager, and Employee Relations representative. Partners closely with vendor, manager, Employee Relations, and Legal (as needed) to evaluate and research issues regarding complex leave and accommodation cases.
• Serves as a resource to management in addressing leave and accommodation matters. Coaches and provides guidance to non-exempt team members regarding standard leave and accommodation cases. Strengthens alignment between Discover and vendor processes to achieve greater efficiency and lasting effectiveness. Engages in status calls with vendors to monitor metrics and improve quality. Standardize communication methods between Discover (employee, manager, and HR) and vendors to improve response time and quality. Meets regularly with vendors to identify root causes of case management errors, address gaps and improve processes.
• Responsible for auditing leave records to ensure accuracy; resolving escalated payroll inquiries and work closely with payroll to ensure LOA components of employee pay is accurate. Responsible for ensuring PTO, PPL and leave time is properly reflected in timekeeping system through regular audits.
• Leads ongoing procedure development and maintenance to ensure compliance with legal and DFS standards. Responsible for maintaining central repository of all internal and vendor related documentation. Responsible for assessing and improving leave and accommodation related content on myHR as well as correspondence with vendor. Drives consistency in HR approach and practices within various locations. Identifies process improvement opportunities, both internally and externally, and moves them into production. Participates in cross-functional process improvement initiatives and projects to drive the achievement of business results.

 

Qualifications You’ll Need
The Basics

• H.S. Diploma or GED
• 4+ years in Human Resources or related HR function (including Employee Relations, HR Shared Services, Training, HR Generalist, etc.)
• 2 years in Customer Service, Communications, or related

 

Physical and Cognitive Requirements
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable a qualified individual with disabilities to perform the essential functions of the position as required by federal, state, and local laws:

• Primarily remain in a stationary position.
• Frequently move about the work environment to complete the major responsibilities of the job.
• Primarily performed indoors in an office setting.
• Ability to operate office equipment such as but not limited to computer, telephone, printer, and calculator.
• Ability to communicate verbally.; Ability to communicate in written form.

Bonus Points If You Have

• Bachelors in Human Resources, Business Administration and Management, Social Sciences, Psychology or related.
• 5 years in Human Resources or related HR function (including Employee Relations, HR Shared Services, Training, HR Generalist, etc.)
• PHR or SHRM-CP

Discover will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States on a full-time basis.

 

 

Application Deadline:

The application window for this position is anticipated to close on Dec-02-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.

 

Compensation:

The base pay for this position generally ranges between $60,000.00 to $93,200.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.

 

Benefits:

We also offer a range of benefits and programs based on eligibility. These benefits include:

• Paid Parental Leave
• Paid Time Off
• 401(k) Plan
• Medical, Dental, Vision, & Health Savings Account
• STD, Life, LTD and AD&D
• Recognition Program
• Education Assistance
• Commuter Benefits
• Family Support Programs
• Employee Stock Purchase Plan

 

Learn more at mydiscoverbenefits.com.

 

What are you waiting for? Apply today!

 

All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

 

Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision)

 

Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email HireAccommodation@discover.com. Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.

Home Loans Personal Banker

Job Description:

We know you’re going to love it here! Discover has an outstanding culture, and the employee experience is fantastic!

Our next classes start in January of 2025.

 

We’ve got you covered with a variety of shifts. We are currently hiring for schedules with start times that range between the following hours:

• 10:30 AM – 2:30 PM EST (OH, PA, MD, DE, NJ )
• 8:30 AM – 12:30 PM MST (UT & AZ )

Note: Shifts are Monday – Friday with weekends as assigned.

What You’ll Do

• Handles communication with customers and performs a variety of functions focused on completing applications for applicants.
• During that communication proactively sells the loan to the customer along with other benefits.
• Ensures that all portions of the application are accurate to help identify and then eliminate potential risks for the business.
• Helps drive applications to completion to increase receivables.
• Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.
• If working from home, you will need a quiet workspace so you can focus on our customers. You’ll also need a minimum of 100 MBPS download/10 MBPS upload speed from your internet provider. A wired connection is required.
• We’ll provide you with all the equipment you need! Monitors, laptop, keyboard, mouse, headset, and an amazing new hire training experience. You’ll also have the best coaches to help you deliver the best service!

How You’ll Do It

• Communicates with customer on loan acquisition calls.
• Provides customers with consultative sales-based conversations. Sells the features and benefits of the loan.
• Facilitates components of the credit application process including but not limited to: identity verification, judgmental review, negotiation of loan terms, applicant agreement of loan offer, and completion of the loan application.

Qualifications You’ll Need
The Basics

• H.S. Diploma or GED
• 2+ years Customer Service, Sales or related experience

Physical and Cognitive Requirements
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable a qualified individual with disabilities to perform the essential functions of the position as required by federal, state, and local laws:

• Primarily remain in a stationary position.
• No required movement about the work environment to complete the major responsibilities of the job.
• Primarily performed indoors in an office setting.
• Ability to operate office equipment such as but not limited to computer, telephone, printer, and calculator.
• Ability to communicate verbally.; Ability to communicate in written form.

Bonus Points If You Have

• 2+ years Sales experience

This position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008 and is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. As such, an employment offer for this position is contingent on Discover’s review of your criminal history, credit report, information available through NMLS, and any other information relevant to a determination by Discover that you demonstrate financial responsibility, good character, and general fitness for the position. Your continued employment in this position would be contingent upon compliance with the SAFE Act and the Dodd Frank/Truth in Lending Act Loan Originator requirements. Further information about NMLS and registration requirements of registration can be found at: http://mortgage.nationwidelicensingsystem.org/SAFE/Pages/default.aspx.

Discover will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States on a full-time basis.

Pricing Specialist

Job Description:

What You’ll Do

 

• Responsible for research and analysis that aid in the evaluation of pricing strategies and solutions that drive revenue yield and the advancement of pricing infrastructure. Manages and grows revenue yield thru research and conduction of pricing analysis that ensure account-level and program level profitability as well as monitoring of current strategy or pricing proposal performance. Works with internal departments to ensure initiatives and strategies are implemented and communicated properly using competitive pricing practices, the drivers of the revenue, rates and fees for a wide variety of external client/customer types as well as an ability to identify details and cross functional implications. Aids in the evaluation of a pipeline of pricing initiatives and requests under evaluation for review and approval ensuring requests are evaluated in a consistent and rigorous manner and that all audit, risk and governance requirements are met. Works across all functions to contribute to various strategy efforts, pricing systems enhancements and other initiatives designed to grow in designated area
• Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.

How You’ll Do It

 

 

• Performs thorough, detailed and precise financial and mathematical analysis or visual representations of policy, volume and revenue performance to support business initiatives.
• Assists in the delivering of the procedures and business rules required to support stated policy, as well as the documentation and communication of policy both internally and externally.
• Researches competitive pricing trends and utilizes knowledge for analytics, assisting in policy recommendations and risk assessment.
• Presents the results of mathematical modeling and data analysis to management or other key business area decision makers.
• Collaborates with management and other key business area decision makers to identify and solve a variety of issues, clarify management objectives, and ensure successful implementation of chosen solutions.

 

Qualifications You’ll Need
The Basics

 

 

• H.S Diploma or GED
• In Lieu of Education, 4+ years of experience in Pricing, Financial Services, Transaction Processing, Analytics.

 

Physical and Cognitive Requirements
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable a qualified individual with disabilities to perform the essential functions of the position as required by federal, state, and local laws:

 

 

• Primarily remain in a stationary position.
• Occasionally move about the work environment to complete the major responsibilities of the job.
• Primarily performed indoors in an office setting.
• Ability to operate office equipment such as but not limited to computer, telephone, printer, and calculator.
• Ability to communicate verbally.; Ability to communicate in written form.

 

Bonus Points If You Have

 

 

• Bachelor’s degree in Economics, Finance, Business Administration and Management, Accounting, Marketing.
• 2+ years of work experience in Pricing, Financial Services, Transaction Processing, Analytics.
• Certifications in SQL, Teradata.

Discover will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States on a full-time basis.

Home Loans Personal Banker

We know you’re going to love it here! Discover has an outstanding culture, and the employee experience is fantastic!

Our next classes start in January of 2025.

 

We’ve got you covered with a variety of shifts. We are currently hiring for schedules with start times that range between the following hours:

• 10:30 AM – 2:30 PM EST (OH, PA, MD, DE, NJ )
• 8:30 AM – 12:30 PM MST (UT & AZ )

Note: Shifts are Monday – Friday with weekends as assigned.

What You’ll Do

• Handles communication with customers and performs a variety of functions focused on completing applications for applicants.
• During that communication proactively sells the loan to the customer along with other benefits.
• Ensures that all portions of the application are accurate to help identify and then eliminate potential risks for the business.
• Helps drive applications to completion to increase receivables.
• Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.
• If working from home, you will need a quiet workspace so you can focus on our customers. You’ll also need a minimum of 100 MBPS download/10 MBPS upload speed from your internet provider. A wired connection is required.
• We’ll provide you with all the equipment you need! Monitors, laptop, keyboard, mouse, headset, and an amazing new hire training experience. You’ll also have the best coaches to help you deliver the best service!

How You’ll Do It

• Communicates with customer on loan acquisition calls.
• Provides customers with consultative sales-based conversations. Sells the features and benefits of the loan.
• Facilitates components of the credit application process including but not limited to: identity verification, judgmental review, negotiation of loan terms, applicant agreement of loan offer, and completion of the loan application.

Qualifications You’ll Need
The Basics

• H.S. Diploma or GED
• 2+ years Customer Service, Sales or related experience

Physical and Cognitive Requirements
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable a qualified individual with disabilities to perform the essential functions of the position as required by federal, state, and local laws:

• Primarily remain in a stationary position.
• No required movement about the work environment to complete the major responsibilities of the job.
• Primarily performed indoors in an office setting.
• Ability to operate office equipment such as but not limited to computer, telephone, printer, and calculator.
• Ability to communicate verbally.; Ability to communicate in written form.

Bonus Points If You Have

• 2+ years Sales experience