As an Executive Assistant, you will provide administrative support to two Directors in Hotel Operations for Disney Cruise Line.  This role requires a proactive, highly organized, and detail-oriented professional who thrives in a dynamic, fast-paced environment.  You’ll use a mix of business acumen, relationship management, operational planning, and problem-solving skills to ensure seamless day-to-day operations and exceptional service delivery across Hotel Operations.

You will report to the Director of Dining Operations & Integration.

This is a Full-Time role.

Responsibilities/You Will:

• Provide direct administrative support, including managing complex calendars, meetings, travel arrangements, and expense reports
• Provide administrative support to the two Directors in Hotel Operations
• Serve as the primary point of contact for all office administrative responsibilities, including phones, supplies, onboarding logistics, and correspondence
• Prepare presentations, letters, spreadsheets, agendas, meeting materials, and departmental communications
• Manage logistics for consultants, including travel, payments, and contractual obligations
• Liaise with Immigration Compliance, and input/manage visitor/vendor information in systems such as SVAM, IRGS
• Support onboarding, transfers, and separation processes for new and current cast/crew
• Maintain company vehicle schedules and coordinate procurement needs (laptops, phones, etc.)
• Provide backup support for department coordination during emergency procedures and act as the Record Information Management (RIM) Coordinator
• Assist with event planning, event setup, and package receiving as needed
• Exercise sound judgment in prioritizing tasks and anticipating the needs of leaders and team members
• Partner with Operations Assistants across the fleet, contributing to ongoing process improvements
• Handle special tasks and high-priority projects as requested
• Manage all responsibilities with the highest level of discretion and confidentiality

Basic Qualifications:

• 3+ years of experience providing high-level support to business executives in large organizations
• Exceptional organizational and multitasking abilities with meticulous attention to detail
• Advanced proficiency in Microsoft Office Suite (particularly Outlook, Word, Excel)
• Skilled in SAP and Concur for business operations and expense management
• Proven ability to manage complex calendars, prioritize independently, and adapt under pressure
• Strong verbal and written communication skills with a polished, professional tone
• Collaborative team player with excellent interpersonal and consultative skills
• Experience managing multiple projects simultaneously with efficiency and accuracy
• Confidence to handle sensitive and confidential information with discretion
• Able to communicate effectively across all organizational levels, from executives and VPs to frontline team members
• Passion for delivering outstanding service to internal stakeholders and guests

Preferred Qualifications:

• Experience creating presentation decks in PowerPoint
• Experience using COUPA, SharePoint & Smartsheet
• Experience booking international travel and working with partners globally

Education:

• Bachelor’s degree or equivalent work experience required

eCommerce Specialist – Video Chat, Disney Central, (Orlando, FL) – Full Time

Do you have a passion for providing world class Guest Service?

Join the Disney Central Team as a eCommerce Specialist – Video Chat Cast Member!

eCommerce Specialist – Video Chat Cast Members are entrusted with the responsibility of assisting Guests with their accessibility needs! They provide support for the Guests with account set up, general questions regarding their vacations, and Guests concerns regarding using the many services available for Guests with disabilities visiting the Walt Disney World Resort. In this role, you will also support Guests with their digital experience through the website and in the My Disney Experience application.

Cast selected for this role will attend a paid training class where you will participate in multiple performance assessments. The operating hours of Disney Central are Sunday through Saturday, 06:45 a.m. to 11:15 p.m. This is an hourly position in an inbound contact center located at Disney Central in Orlando, Florida.

The starting pay rate for this position is $20.10/hour

Responsibilities:

• Proactively answer Guest accessibility-related questions and make recommendations for our Guests with disabilities to improve support, provide information, and handle situations related to Accessibility Services
• Communicate efficiently through video/phone calls and able to balance multiple chat interactions and computer applications while being engaged and comfortable in video calls
• Ability to maintain integrity during intensified interactions and difficult conversations when making confident decisions, understanding when to raise concerns to Coordinator/ Working Lead/Salaried Leader
• Meet required departmental metric expectations and efficiency goals when handling Guest accounts
• Complete all required Company training and compliance courses
• Flexible with work schedule, including overtime, weekends and holidays

Basic Qualifications:

• Sales and Service Experience in a customer service or contact center environment with knowledge and interest of Disney property, products & services
• Demonstrate technical abilities and computer proficiency with the ability to learn and work with various systems and applications, including Microsoft Office Tools and Guest Service Suite
• Able to handle confidential information and provide conflict resolution through a balance of integrity and partner resourcing while demonstrating strong problem-solving decision-making skills
• Written, verbal, and interpersonal communication skills
• Comfortable asking discovery questions to acquire relevant information from Guests to resolve which accessibility service(s) are the best fit or which may require further medical consultation/evaluation

Preferred Qualifications:

• Experience in related roles such as Guest Services or Guest Relations with the knowledge of Walt Disney World Services for Guests with Disabilities
• Ability to reframe Guest objections while upholding policies in a courteous manner
• Bilingual
• Knowledge of Theme Parks, Guest, and Cast Tools is a plus: Disneyland App, My Disney Experience, Live Engage, Guest Service Suite, MDX, VINCENT, Zendesk, Avaya

Required Education:

• High school diploma or equivalent

Additional Information:

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

The Studios Digital Marketing team oversees creative, programming, and operations of Disney Entertainment’s digital channels and campaigns spanning brand, theatrical, and streaming promotions. The Influencer Marketing segment of the Studios Digital Marketing team is responsible for influencer campaigns and integrations supporting these initiatives. This team partners closely with Brand and Theatrical marketing teams spanning Digital Marketing, Strategy, Publicity, YouTube Creative & Publishing teams, as well as TWDC Brand and Franchise, Governance, Legal, Music, Finance, and Contingent Workforce Management teams. The team is responsible for adhering to TWDC and platform policies while driving and delivering innovative influencer programs.

The Influencer Marketing Specialist will support the Disney Entertainment Digital Marketing team’s creative and programming efforts across multiple TWDC YouTube channels, supporting a suite of global brands including Disney, Marvel, Star Wars, and Pixar. This role will support the YouTube Creative and Publishing teams with the day-to-day responsibilities surrounding influencer content programming strategy and production for TWDC YouTube channels. The Specialist will lead influencer creative discovery/relationships building and project managing content production schedules, budgets, and asset delivery for all influencer content segments/episodes. These segments will ladder into both short-form and long-form YouTube strategies currently existing and in-development across TWDC YouTube channels.

The Digital Marketing Specialist should be a detail-oriented planner and communicator, versed in influencer marketing and digital content production management with an understanding of and eagerness to grow expertise in influencer custom content negotiations, contracting, production management, and brand marketing strategies.

The ideal candidate should be results-driven with the ability to work autonomously as needed, collaborate extensively with multiple stakeholder teams, able to take both direction and their own proactive approach to project manage with thoroughness and accuracy. The Specialist should be able to multi-task in a fast-paced environment, communicate effectively, organize and manage multiple stakeholder timelines and deadlines, troubleshoot as needed, and manage up to leadership appropriately.

*Please note this is a project hire opportunity through 10/02/2026.

Responsibilities:

• Liaise with YouTube Creative and Publishing teams to track and manage influencer content strategy calendars, budgets, and production schedules to ensure content delivers as required and on time to fulfill Digital Marketing plans.
• Lead influencer/creator discovery to understand YouTube and general creator landscape and trends. Utilize deep influencer/YouTube knowledge to drive strategic partnerships and custom content deals that create impactful brand marketing moments.
• Liaise with Legal and Contingent Workforce Management teams to engage and contract influencers according to TWDC hiring and legal policies.
• Confirm creative strategy/approach, deliverables, content requirements, and timelines for each custom influencer content piece.
• Route content to brand, legal, and clearances stakeholders, consolidate feedback and revisions, and deliver final assets in requested specifications to YouTube teams for distribution. Manage content launch on influencer handles (if applicable).
• Timely and independent project management and coordination across stakeholders, ensuring awareness of milestones, delays and any relevant updates/issues; offer solutions as needed.
• Generate and maintain trackers for influencer contracting, content reviews, and content launch.
• Track budgets, costs, and invoicing, working with Digital Marketing’s Finance and Operations teams.
• Utilize and improve established templates and systems to manage influencer contracting and content production/reviews (e.g., Airtable, Box, Contingent Workforce reviews)
• Track influencer content performance and prepare metrics/content learnings reports.
• Participate in team meetings and share updates on influencer content production and partnerships.
• Ad hoc campaign support, as needed, across Influencer Marketing team’s other theatrical and brand campaigns.

Basic Qualifications:

• 2+ years of experience in Influencer Marketing and project/campaign management, PR or talent management, social/digital marketing with a focus on YouTube content preferred
• BA in Digital Marketing, Marketing or Business Admin/relevant degree, or equivalent experience preferred
• Influencer Marketing experience, ideally in custom/paid content campaigns managing contract negotiations, content production and reviews, and content launch across YouTube and/or other digital platforms
• YouTube influencer/creator knowledge and curiosity to deepen understanding and awareness of space
• Familiarity with digital content production and ability to establish production timelines and manage stakeholder delivery against deadlines
• Ability to build and maintain relationships with external vendors (influencer/rep partners) and internal partners
• Strong focus on organization, details, planning, and follow-through on project next-steps
• Creative and quality control acumen, and understanding of specifications of digital/influencer content
• Detail-oriented, resourceful and dependable with excellent written, verbal and interpersonal skills
• Adaptable and solutions oriented, with an ability to thrive in a fast-paced, digital-forward environment
• Prepared and excited to collaborate with multiple teams
• Efficient with time with the ability to meet deadlines and prioritize accordingly
• Familiarity with asset management and delivery systems. Knowledge of AirTable Databases, Interfaces and Forms
• Familiarity with Microsoft Office, Outlook, Google Docs, Box, Keynote/PowerPoint
• An affinity for and knowledge of the Walt Disney Studios’ brands and content

eCommerce Specialist – Video Chat, Disney Central, (Orlando, FL) – Full Time

Do you have a passion for providing world class Guest Service?

Join the Disney Central Team as a eCommerce Specialist – Video Chat Cast Member!

eCommerce Specialist – Video Chat Cast Members are entrusted with the responsibility of assisting Guests with their accessibility needs! They provide support for the Guests with account set up, general questions regarding their vacations, and Guests concerns regarding using the many services available for Guests with disabilities visiting the Walt Disney World Resort. In this role, you will also support Guests with their digital experience through the website and in the My Disney Experience application.

Cast selected for this role will attend a paid training class where you will participate in multiple performance assessments. The operating hours of Disney Central are Sunday through Saturday, 06:45 a.m. to 11:15 p.m. This is an hourly position in an inbound contact center located at Disney Central in Orlando, Florida.

The starting pay rate for this position is $20.10/hour

Responsibilities:

• Proactively answer Guest accessibility-related questions and make recommendations for our Guests with disabilities to improve support, provide information, and handle situations related to Accessibility Services
• Communicate efficiently through video/phone calls and able to balance multiple chat interactions and computer applications while being engaged and comfortable in video calls
• Ability to maintain integrity during intensified interactions and difficult conversations when making confident decisions, understanding when to raise concerns to Coordinator/ Working Lead/Salaried Leader
• Meet required departmental metric expectations and efficiency goals when handling Guest accounts
• Complete all required Company training and compliance courses
• Flexible with work schedule, including overtime, weekends and holidays

Basic Qualifications:

• Sales and Service Experience in a customer service or contact center environment with knowledge and interest of Disney property, products & services
• Demonstrate technical abilities and computer proficiency with the ability to learn and work with various systems and applications, including Microsoft Office Tools and Guest Service Suite
• Able to handle confidential information and provide conflict resolution through a balance of integrity and partner resourcing while demonstrating strong problem-solving decision-making skills
• Written, verbal, and interpersonal communication skills
• Comfortable asking discovery questions to acquire relevant information from Guests to resolve which accessibility service(s) are the best fit or which may require further medical consultation/evaluation

Preferred Qualifications:

• Experience in related roles such as Guest Services or Guest Relations with the knowledge of Walt Disney World Services for Guests with Disabilities
• Ability to reframe Guest objections while upholding policies in a courteous manner
• Bilingual
• Knowledge of Theme Parks, Guest, and Cast Tools is a plus: Disneyland App, My Disney Experience, Live Engage, Guest Service Suite, MDX, VINCENT, Zendesk, Avaya

Required Education:

• High school diploma or equivalent