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Operations Manager
OVERVIEW
Experience a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiences—for true beauty enthusiasts. At Ulta Beauty, we’re transforming the world one shade, one lash, one cut at a time. Because beauty is powerful.
If you seek greater purpose—a place of vision, mission, and lived values—where voices are heard, contributions valued and recognized and growth opportunities abound, consider Ulta Beauty. Nowhere else are the possibilities quite this beautiful.
GENERAL SUMMARY & SCOPE
The Operations Manager (OM) is responsible for leading through Ulta Beauty’s mission, vision, and values in order to develop a high-performing team that consistently delivers top-line sales growth for the store. The OM leads a team of Task Associates and the Merchandise Manager (MM), and is responsible for supporting the management of the operations of a retail store, including realignments, planograms and inventory life cycle-related processes (e.g., cycle counts, damages, testers, Return To Vendors (RTV), Destroy in Field (DIF) and inventory adjustments). This leader drives the store’s retail business through a focus on performance (sales, inventory results, and operational compliance), people (talent acquisition, training and development), and process (standard operating procedures and compliance standards). This position requires a passion for operational excellence, a drive for results, the ability to quickly and efficiently lead through unforeseen complexity, and the ability to lead, influence, and develop their team.
PRINCIPAL DUTIES & RESPONSIBILITIES (*Essential Job Functions)
The OM is a champion of Ulta Beauty’s mission, vision, and values, and should demonstrate them skillfully and consistently by performing the following duties and responsibilities of the position (as well as all other projects/duties as assigned):
Performance
- Promote a culture of accountability to meet or exceed the store’s goals related to retail and service sales, guest loyalty (including credit), payroll, omni-channel, and retail shrink as set by Ulta Beauty for the store.
- Drive company profitability through operational excellence, top-line sales growth, and expense control.
- Leverage store forecast and payroll budgets to support with store scheduling needs and communicate the needs to the GM to maximize productivity, achieve sales and payroll goals, and complete workload (e.g., realignments, planograms, and ad set processes) on time, and within the payroll budget.
- Review, analyze and react to Ulta Beauty’s financial and operational reporting, including store visit and audit results, regularly and in a timely manner.
- Leverage company programs, tools, and resources to drive improvements to meet Ulta Beauty’s goals for the store.
- Perform makeup applications, skincare analysis, and product demonstrations with guests to drive sales and guest service experience.
- Take the initiative to stay informed regarding new and existing industry trends, products, and services during work time and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests.
- Maintain prompt, regular attendance as the OM and hold store associates accountable to the Ulta Beauty attendance policy.
People
- Attract, hire, and retain a diverse team of top talent, and efficiently address any staffing needs and open positions for the store.
- Build a highly engaged team at the store that embodies the Ulta Beauty brand through effective collaboration, open and honest communication, and prioritization of work.
- Create an inclusive environment that inspires and encourages the growth and engagement of associates.
- Support all aspects of manager and associate professional development, including training, providing individualized competency-based feedback and coaching, performance reviews, succession planning, and individual development plans to enable continuous development and drive sales performance.
- Regularly participate in ongoing training, including brand and category education, to enable continuous professional development and drive sales performance.
- Ensure direct reports regularly participate in ongoing training, including brand and category education, to enable continuous professional development and drive sales performance.
- Establish professional vendor partnerships that foster a shared interest in collaboratively delivering on shipment and planogram expectations.
- Model a culture of operational excellence by working alongside the leadership team and by establishing priorities, providing clear direction and support, and sharing best practices.
- Execute the Guest Engagement Leader program flawlessly through business ownership, associate coaching and leading a helpful and friendly guest experience to drive business results across all Annual Performance Goals (APGs) metrics for the store.
Process
- Be knowledgeable of and ensure compliance with Ulta Beauty’s policies, procedures, and standards for the store.
- Adhere to and enforce Ulta Beauty’s dress code.
- Ensure the execution of all operational focuses, inclusive of ad set processes, visual sets, planograms, realignments, and inventory life-cycle related processes (e.g., cycle counts, damages, testers, inventory adjustments, RTVs, and DIFs).
- Use the company’s scheduling tool as directed to adjust schedules and manage attendance in-the-moment during manager-on-duty shifts to ensure accurate schedules and reporting.
Payroll Associate, Aerospace Defense & Government Services
Client Relationship Specialist
Description
We’re hiring a Client Relations Specialist (Front Desk Receptionist) for our growing animal hospital.
Benefits of being part of the Lovet team:
- Flexible work schedule (4-10 hour shifts); closed on Sundays
- 3 weeks of Paid Time Off in your first year
- 7 paid holidays
- Industry-leading pet care discount
- Scrub/uniform allowance
- Health, Dental, Vision, and HSA
- Paid parental leave
- Hands-on training and mentorship
- Personal and professional development and opportunities for growth
How You’ll Make a Difference:
As a Client Relations Specialist (receptionist), you are often the first and last face our clients see. When you join the Lovet team, you will help create positive, lasting impressions and build trust and loyalty with patients.
- Greeting patients and clients with a warm, friendly smile and convey a calm, compassionate, and reassuring demeanor
- Help answer any questions a client may have, including referring them to another team member if needed
- Update patient records
- Collect and process payments
- Retrieve prescriptions
- Assist clients with pet supply and grooming purchases
- Maintain front lobby area in a clean, neat, and orderly manner
How You’ll Succeed:
- Comfortable interacting with furry, fuzzy, feathered, and scaly friends with calm and compassion
- Have strong interpersonal and oral communication skills
- Have basic office skills such as typing, filing, and professional phone etiquette
- Have your high school diploma or equivalent (preferred)
Since opening our doors in 1984, the AZPetVet family has grown to include 22 small animal, general practice hospitals in the Greater Phoenix Metro area. Bonded by our commitment to providing WOW service to our clients and patients, we are humbled and honored each day to work alongside such a dynamic and diverse team of incredible professionals. Driven by our core values of collaboration, courage, compassion, and creativity, AZPetVet employees embrace the opportunity to make a difference in our local communities.
TAG – The Aspen Group was built on the simple idea of bringing better healthcare to more people. The independent health care practices TAG supports, operate more than 1,300 locations in 45 states through its six consumer healthcare brands: Aspen Dental®, ClearChoice Dental Implant Centers®, WellNow Urgent Care®, Chapter Aesthetic StudioSM and AZPetVet. Combined, the practices serve more than 35,000 patients a day and more than 8 million patients each year. TAG is headquartered at 800 W. Fulton Market in Chicago. For more information, visit teamtag.com.
TAG-The Aspen Group, its affiliates, related companies and supported clinical practices are proud to be Equal Opportunity Employers and welcome everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
#ZR
Customer Experience Manager
Job description
WHO IS GUIDEHEALTH?
Guidehealth is a data-powered, performance-driven healthcare company dedicated to operational excellence. Our goal is to make great healthcare affordable, improve the health of patients, and restore the fulfillment of practicing medicine for providers. Driven by empathy and powered by AI and predictive analytics, Guidehealth leverages remotely-embedded Healthguides and a centralized Managed Service Organization to build stronger connections with patients and providers. Physician-led, Guidehealth empowers our partners to deliver high-quality healthcare focused on outcomes and value inside and outside the exam room for all patients.
We’re looking for a Manager of CX Training, Quality Assurance & Customer Satisfaction who is passionate about building frontline capability, driving service excellence, and turning insights into action. In this role, you’ll design and deliver training programs, own our quality assurance framework, manage SOPs and documentation standards, and analyze customer feedback to continuously improve the member experience.
This is a strategic, hands-on role where you’ll shape how our Customer Experience team learns, grows, and delivers exceptional service.
WHAT YOU’LL BE DOING
Training Program Development & Delivery
- Assess training needs using data and performance trends.
- Design, develop, and facilitate New Hire Training for Customer Guides, Guide Coaches, and CX Managers.
- Build cross-training, upskill, and refresher programs aligned with operational priorities.
- Maintain a structured training roadmap based on product changes, seasonality, and skill gaps.
- Create engaging content-presentations, simulations, job aids, videos, and workflow guides.
- Measure training effectiveness through assessments, QA outcomes, and performance metrics.
- Partner with CX Managers and Guide Coaches to identify emerging training needs.
Quality Assurance Ownership & Calibration
- Own the CX Quality Assurance framework to ensure interaction quality meets evolving customer expectations.
- Partner with Guide Coaches to calibrate QA scoring and unify coaching insights.
- Refine QA rubrics and conduct deep dives to identify behavioral, procedural, and systemic improvements.
- Use QA trends to inform training updates and policy enhancements.
Standards, Policies & Procedures Documentation
- Create and maintain CX Standards, SOPs, workflows, scripts, and knowledge documents.
- Translate complex processes into clear, simple instructions for frontline teams.
- Ensure documentation is accurate, up-to-date, and version-controlled.
Customer Satisfaction Insights & Experience Improvement
- Monitor CSAT survey performance and identify drivers of satisfaction and dissatisfaction.
- Translate feedback into actionable improvements for scripts, SOPs, training, and workflows.
- Produce regular CSAT and QA insight reports for CX leadership.
Cross-Functional Collaboration & Change Enablement
- Serve as the CX training and QA subject matter expert for product, workflow, and technology initiatives.
- Ensure frontline readiness for new launches through training and documentation updates.
- Champion a coaching-first culture centered on empathy, capability building, and continuous improvement.
Qualifications
WHAT YOU’LL NEED TO HAVE FOR SUCCESS
- 5+ years of experience in CX training, quality assurance, or service operations.
- Experience designing and facilitating training in a contact center or high-volume service environment.
- Strong understanding of QA frameworks, scoring rubrics, calibrations, and coaching techniques.
- Excellent written and verbal communication skills for SOPs, scripts, and workflows.
- Strong analytical skills with the ability to interpret QA, CSAT, and performance data.
- Ability to work independently and cross-functionally.
HR Partner, Vehicle Production (Night Shift)
What You’ll Do
- Be a leader and credible activist for your clients, your team and our mission; exert influence to create positive change
- Deliver both strategic and tactical HR support and programs to employees and managers, including performance management, organizational design, learning and development, compensation programs and employee relations
- Partner effectively with HR centers of excellence including Immigration, Compensation and Benefits, Tesla Talent, Employee Relations, and Recruiting
- Proactively identify opportunities to enhance the employee experience and partner with management to develop and implement innovative and sustainable solutions
- Work with leaders to develop effective organizational structures to drive organizational health. Consult and coach all levels of management to build and serve high performing, diverse and inclusive teams
- Support human resources leadership to formulate, determine, and effectuate management policies regarding HR, including special access to confidential and sensitive personnel communication and records
- Aligns conduct in performing all job duties and functions with human resources leadership goals and objectives, exercising good judgment in all interactions with Company employees
What You’ll Bring
- Bachelor’s Degree or equivalent in relevant work experience
- 3+ years’ experience in a HR Business Partner or other HR role including coaching, employee relations, recruiting, compensation, training and HR project management or program implementation
- Experience objectively coaching employees and management through complex, difficult and emotional issues
- Applied knowledge of federal, state and local laws and statutes for employment
- Thorough understanding and hands-on application of internal and external HR principles, concepts, practices and standards
- Demonstrated experience in organizational development, change management, coaching and communications
- Outstanding written and verbal communication; must be a clear, concise and persuasive communicator
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
- Medical plans > plan options with $0 payroll deduction
- Family-building, fertility, adoption and surrogacy benefits
- Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
- Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- Company paid Basic Life, AD&D
- Short-term and long-term disability insurance (90 day waiting period)
- Employee Assistance Program
- Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
- Back-up childcare and parenting support resources
- Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- Weight Loss and Tobacco Cessation Programs
- Tesla Babies program
- Commuter benefits
- Employee discounts and perks program
