Job Description

ABOUT THE CAMPAIGN FINANCE BOARD

The Campaign Finance Board is a nonpartisan, independent city agency that empowers New Yorkers to have a greater impact on their elections. Our mission is to make local democracy more open, transparent, and equitable by removing barriers to participation.

We make it easier for New Yorkers to vote, meaningfully support candidates for city office, and run for office themselves. NYC Votes, our voter engagement initiative, meets people where they are to share trustworthy election information and help New Yorkers make a plan to vote. We publish the citywide Voter Guide, which delivers information about candidates directly to voters’ doors. Our public matching funds program ensures small contributions can make a big difference, allowing regular people to run for office by relying on the support of other regular people, not just wealthy donors and special interests. And we lift the veil on how candidates raise and spend money, increasing transparency and accountability in local government.

We believe that when every New Yorker is empowered to participate meaningfully in elections, candidates will better reflect the communities they serve, elected leaders will be more accountable to the public, and New Yorkers will have a democracy they can truly trust.

ABOUT THE DEPARTMENT

The Marketing and Digital Communications unit leads the top-level marketing and communications strategy for the CFB and creates the strategy for all public-facing materials that directly engage and serve the needs of five million New Yorkers in thirteen languages through the agency’s voter engagement initiative, NYC Votes.

JOB DESCRIPTION

The Public Affairs department of the New York City Campaign Finance Board seeks a Social Media Intern who will report to the Social Media Manager and support with content production, data analytics, and audience engagement. This role will work closely with the entire Digital Team on all digital social-first content. We’re looking for a student who has copywriting, content creation, and research experience and who is interested in engaging New Yorkers in the electoral process by creating accessible, relevant information that meets New Yorkers where they are.

– Assist with social media management.

– Pitch ideas for NYC Votes social media calendar.

– Schedule social media posts across platforms.

– Assist with content creation (i.e. video production, meme generation, photography, etc).

– Draft captions, scripts, and copy for text-based posts.

– Research and fact check content concepts.

– Research collaborators and partners (i.e. influencers) to connect with new audiences.

– Research and track trends on Instagram, Reddit, TikTok, and Snapchat.

– Feature in NYC Votes original content.

– Support with social media data and reporting.

– Compile and review analytics for monthly and quarterly social media recaps.

– Track useful insights such as optimal post days and times.

– Conduct social media audits.

– Assist with community management and social media listening.

– Monitor voter questions on social media.

– Follow relevant key words across Instagram, X, and Reddit.

– Research opportunities for NYC Votes engagement.

ESSENTIAL KNOWLEDGE, SKILLS, ABILITIES & OTHER BEHAVIORS (KSAOs)

We’re seeking individuals eager to make an impact, even if they don’t tick every box on our job description. We believe in the power of diverse perspectives and the unique blend of lived experiences, non-traditional education pathways, practical know-how, and a variety of skills and abilities that each candidate brings to the table. If you’re ready to learn and grow with us, we encourage you to apply and be part of our dynamic team.

Knowledge

– Knowledge of major social media platforms (Instagram, TikTok, Reddit, Snapchat, X/Twitter, Facebook, LinkedIn) and their unique formats, audiences, and trends.

– Understanding of content creation best practices (copywriting, video production, memes, photography).

– Knowledge of social media analytics (impressions, reach, engagement, optimal posting times).

– Familiarity with fact-checking and research methods to ensure content accuracy.

– Basic knowledge of influencer marketing and online community engagement.

– Awareness of civic engagement, elections, and accessible voter communication (preferred).

Skills

– Strong copywriting skills for captions, scripts, and text-based posts.

– Content creation skills, including video editing, meme creation, and photography.

– Research skills to identify trends, collaborators, and voter behavior.

– Data tracking and reporting skills, including compiling analytics and creating recaps.

– Time management and organizational skills to juggle scheduling, posting, and reporting tasks.

– Verbal communication skills to collaborate across teams and occasionally appear in video content.

Abilities

– Ability to adapt writing style and content tone for diverse platforms and audiences.

– Ability to generate creative, engaging content ideas aligned with civic engagement goals.

– Ability to analyze data and translate insights into actionable recommendations.

– Ability to work independently while supporting a fast-paced, collaborative digital team.

– Ability to manage shifting priorities and maintain attention to detail.

Preferred Skills/Qualifications

– Curiosity and enthusiasm for social media trends and civic engagement.

– Native speaker of Spanish, Korean, Bangla, or Chinese.

– Creativity and willingness to experiment with new formats and storytelling styles.

– Dependability, accountability, and strong work ethic.

– Openness to feedback and eagerness to learn.

– Comfort with being featured in content (on-camera presence).
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MINIMUM QUALIFICATIONS –

A bachelor’s degree from an accredited college including or supplemented by at least twelve-semester credits (or the equivalent of twelve-semester credits) in accounting, auditing, business or public administration, computer science, economics, finance, statistics, graphic design, personnel or human resources administration, user experience design, or a closely related area of study and one year of satisfactory full-time experience in accounting, auditing (including compliance or investigative auditing), business or public administration, business analysis, computer science, database administration, economics, finance, fiscal or economic management or research, statistics, graphic design, personnel or human resources administration, user experience design, or a closely related field; or

A four-year high school diploma or its educational equivalent and five years of experience as described in “1” above; or

Education and/or experience equivalent to “1” above.
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Sales Intern

Irving TX

Looking for interns who have undergrad in technology background (Preferred) and currently pursuing MBA with interest in sales and marketing career. Since these are intern positions, the pay is for interns.

Intern will learn how to do prospecting, prepare for meetings, presentation, proposal, pitch, follow up and set up meetings to support sales & marketing process

Overview

GovCIO is seeking an Associate Service Desk Technician – Tier I to deliver exceptional first-tier technical support to our nation’s Veterans. to provide first-tier technical support to Veterans and VA providers. This role focuses on delivering outstanding customer service while assisting users with mobile device setup, application support, login troubleshooting, and basic hardware/software issues across platforms such as iOS, Android, Windows, and web-based video solutions.

Success in this role requires not only strong technical knowledge but also a deep commitment to service excellence, empathy, and the ability to guide non-technical users through troubleshooting and training in a clear and reassuring manner.

This position is fully remote located within the continental United States. If you are local in the DC/MD/VA area, you will be required to attend the 1-week long training session in the Herndon, VA office.

Responsibilities

• Provide professional and timely technical support via phone, chat, and ticketing system.
• Support initial mobile device setup, login credentials, application configuration, and user navigation.
• Accurately document and update support tickets in ServiceNow, ensuring compliance with contractual obligations and internal standards.
• Use probing questions and active listening to understand customer issues and provide tailored guidance.
• Escalate issues appropriately while maintaining ownership through resolution.
• Provide clear and reassuring guidance to end users while diagnosing and resolving issues.
• Communicate complex technical concepts in clear, user-friendly language.
• Meet or exceed performance metrics such as Average Speed of Answer (ASA), First Call Resolution (FCR), and customer satisfaction scores (CSAT).
• Stay composed and professional in high-stress situations; focus on delivering a positive user experience.
• Proactively alert leadership to any emerging issues or trends that may impact service delivery.
• Collaborate with peers and leadership in a team-driven environment to continuously improve service quality.
• Remain composed and focused on customer satisfaction while troubleshooting and resolving issues.
• Be accountable, punctual, and ready to take help desk calls at the start of each shift; regular, reliable attendance is essential.
• Embrace a team-oriented approach!

Shift:

Regularly Scheduled Hours

Defined Shift

Mon-Fri, 9:00 AM-5:30 PM

Shift 1

WHAT YOU’LL BE DOING

As a Tier 1, you will have a strong passion for technology, particularly iOS and Android products. You have the ability to adapt to evolving products, software, and hardware. You have the tenacity to work with non-technical end-users until they truly become independent and able to perform basic device functions on their own.

• • Answer incoming customer calls into the Tier 1 Help Desk
  • Create, update, and close customer tickets in ServiceNow ticketing portal for every call answered and according to defined ticket compliance requirements
  • Ask probing questions, listen, and record data capture details and actions performed in all customer tickets
  • Ensure problem ownership, escalate issues through proper channels
  • Provide reassurance to end users when delivering solutions and diagnosing issues
  • Advise management of potential risks that may have impact on customer base and operating environment
  • Promote end-user satisfaction in adherence to established performance metrics

Qualifications

Required Skills and Experience:

• High school diploma required; Associate’s or Bachelor’s degree preferred.
• Minimum 1 year of technical support, help desk, or call center experience (or relevant degree/certification in lieu of experience).
• Strong working knowledge of mobile devices (Android/iOS), tablets, Windows/Mac PCs, and video conferencing platforms.
• Familiarity with service desk tools and real-time ticket documentation (preferably ServiceNow).
• Excellent customer service and communication skills (verbal and written).
• Ability to handle confidential information (PHI/PII) with discretion and integrity.
• Demonstrated reliability, punctuality, and consistent attendance.
• Ability to stay calm and focused when troubleshooting with end-users who may have limited technical knowledge.