DoorDash is a technology company that connects local consumers and local restaurants with delivery made possible by independent contractors. And, that’s just the beginning: use the DoorDash platform to be your own boss, and you’ll earn money-making deliveries when you want, where you want, and how you want!

DashMart Team Member – North Vancouver

The DashMart team is focused on building a new type of grocery store, offering household essentials, groceries, and local favorites to our customers’ doorsteps.

About The Role

We’re looking to hire an Inventory Management Specialist who will help reduce spoilage and ensure inventory levels are optimized for the DashMart business. The Specialist will work closely with many cross functional teams including Site Operations, Central Operations, and Category Management to support metrics reporting, execute processes that reduce spoilage risk, and help identify drivers of spoilage.

You’re Excited About This Opportunity Because…

Execute processes that reduce spoilage risk and help maintain optimal inventory levels
Collaborate with cross functional partners to reduce drivers of spoilage
Utilize tools such as Google Sheets to dive deep and bridge metrics, and determine appropriate action plans to meet business goals

We’re Excited About You Because…

Bachelor’s degree preferred
Must have strong ownership mentality
Must have proficiency with spreadsheets
Must be extremely detail-oriented and organized
Must have effective written and verbal communication skills
Experience in Buying or Supply Chain preferred

We expect this position to be filled by 1/4/2024.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

Compensation

The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.

DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package for all regular employees, that includes a 401(k) plan with an employer match, paid time off, paid parental leave, wellness benefit and several paid holidays. Additionally, for full-time employees, DoorDash offers medical, dental, and vision benefits, disability and basic life insurance, family-forming assistance, a commuter benefit match and a mental health program, among others. Paid sick leave in compliance with applicable laws (i.e. Colorado Healthy Families and Workplaces Act).

To learn more about our benefits, visit our careers page here.

Base Pay

$20.40—$30 USD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We’re committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Senior Stock Administrator

This position will help drive the long term vision and strategy for our growing equity team. You will play a key role in launching world-class equity programs developed for precision and ease of execution. In our world, every equity-related transaction should appear seamless. To achieve this you will take on complex challenges in a fast-paced environment where customer service is paramount. You will provide significant input and support for the delivery of ongoing equity programs.

You will report into the Manager of Global Equity Operations on the Equity team in our Accounting organization.

You’re Excited About This Opportunity Because You Will…

Own the ongoing administration of global equity plans, including equity events like RSU releases, stock options exercises and pre-clearance
Develop processes and training for Tier 1 employee inquiries to support HR operations and employee service teams; Own equity employee Tier 2 inquiries and escalations, optimizing for the best customer service
Collaborate with the Equity Operations Manager to support and own changes to existing and implementation of future equity programs
Support monthly/quarterly equity reporting
Maintain data integrity in the equity platform and integrated systems
Work with HR to ensure accurate employee personal and job related data is maintained
Work with Payroll to ensure alignment on tax positions and data integrity

We’re Excited About You Because…

You are a dedicated stock operations professional with 5+ years of experience in stock plan administration
You have an understanding of global equity operations and taxation
You have exceptional analytical and conceptual thinking skills
You have a strong track record of achievement
You can distill complex concepts into simple, easy to understand communications
You’re comfortable interacting with colleagues at all levels
You have a customer-obsessed attitude for equity participant support
You have the ability to work both independently and with team/business partners
You are capable of identifying and resolving issues
You have very strong Excel/Google Sheets skills
You have or are working on your CEP designation
Knowledge of Workday, ADP, and the Equity Edge Online platform a huge plus

Supervisor, Merchant Sentiment

The Supervisor, Merchant Sentiment plays a critical role in ensuring the success of our Merchant partners across both the DoorDash and Caviar platforms. As an expert in all things Merchant, you’ll be responsible for coaching and leading a team to deliver an exceptional support experience that is both empathetic and personalized. Strong leadership skills, including experience managing people and metrics, are essential for this role. As a Supervisor you’ll also be responsible for providing an increased level of partnership to escalate and investigate complicated issues.

As a people leader, you will be responsible for fostering team collaboration, employee development, and problem-solving. The ability to be physically present in our corporate Tempe office is deemed essential as you will be responsible for facilitating in-person 1:1 meetings with your direct reports, connecting with cross-functional partners, immediate problem-solving, and nurturing a collaborative team environment. Due to the in-office presence, you must live within a commutable 50 miles of the office.

In-office days are determined by the business and can change based on business needs. Connect with the recruiter to determine what the in-office requirement for this role is.

Key Responsibilities

Manage a team of 15-18 Merchant Sentiment Specialists to hit metrics, while also promoting a culture of pride, care, and enthusiasm for the work they’re doing.
Report on team performance to leadership weekly; create open communication channels that share wins and challenges.
Work with DoorDash’s Merchant Support Operations, Partner Integrations and Live Operations teams to implement outstanding support.
Be a liaison between DoorDash, Merchants and our teams for escalated issues.
Be a point of escalation from Merchant partners such as Enterprise Partner Managers or Engagement Managers with a willingness to find a solution at all costs.
Monitor, review and assess CSAT and NPS responses to identify areas of opportunity and feedback for Merchant Sentiment Specialists.
Create performance improvement and career development plans for each member of your team.
Become an expert across all-things-Merchant at DoorDash. This includes our sister-platform, Caviar.

You’re Excited About This Opportunity Because You Will…

You have deep experience in any of the following and are eager to broaden your skills in the others: contact center operations, customer/merchant/brand Experience, process improvement, project management, account management.
You enjoy building new processes and optimizing operations from the ground up. You understand gray area, risk, and are comfortable working and producing measurable results.
You are as passionate about Operations as you are about the Merchant and on top of that, you enjoy managing a team and promoting talent.
You think about scalable processes and long-term vision and build the infrastructure to get there.

We’re Excited About You Because…

You have 4+ years of relevant work experience, with at least 2 years of experience managing people.
You have experience achieving deliverables on a small to medium sized team.
You have experience participating in projects.
You are as comfortable operating from a 30k foot level as you are at the micro-granular level.
You are comfortable dealing with ambiguity.
You’re curious, always learning, and eager to find out the “why”.
You’re passionate about our business.
You have experience pulling data and using data to influence your decisions.
You have knowledge of Salesforce, Sigma, and Excel (can maintain complex spreadsheets)/Google Sheets.
You have experience in the tech, restaurant, or logistics industries.
You have familiarity with working with large, diverse customer support, operations, and sales organizations.