What is the full form of DTDC? The full form of DTDC is the Desk to Desk Courier & Cargo. DTDC Express Limited, headquartered in Bangalore, Karnataka, is an Indian courier service firm.
Customer Relationship Management Executive
About the Job
Skills
We are looking for “Customer Relationship Management Executive” for Chamarajpet location. interested can share your updated CV @ hr.bangalore@dtdc.com (7483512452).
Required:
Should have good communication skills(English, Kannada and Hindi)
Should be Minimum Graduate(Any graduate)
Good to have experience or knowledge on customer relationship Management, resolving Quires of the clients.
Client coordination.
Customer service
Channel Management Officer
About the Job
Skills
We are hiring Channel Management Officer for Bangalore(Hoskote/Bommanahalli/Domlur/Chamarajpet/Sarakki)
Interested can revert to me with your updated CV @ recruitment.blr@dtdc.com/6363847218.
Job Summary:
Should possess subject matter knowledge to solve complex business problems within guidelines and recommends appropriate solutions. Implement independent judgment within defined policies and practices to identify and select a solution. Works on issues of diverse scope and complexity. Ability to handle most unique situations. May seek advice in order to make decisions on complex business issues.
Key Responsibilities:
- Serves as the expert to the partner for complex information regarding product, services, and promotions
- Establishes and maintains account plans to promote sales growth
- Creates, fills-in and manages DTDC funnel for deals/opportunity with partners and transforms potential leads into joint sales activities
- Effectively position value proposition to win new customers through signups & retain existing customers by renewing Accounts taking appropriate price hikes wherever applicable
- Establishes relationship with partner at all organization levels including senior executives
DTDC – Zonal Operations Head – North
DTDC Express Limited is India’s leading express parcel service provider. DTDC is the pioneer of the franchising concept in the industry and operates one of the largest parcel delivery network in India. Through its strategic partnership with Europe’s DPD group which is backed by Le Groupe La Poste – the French Postal organization, DTDC’s global network and reach offers end-to-end solutions for parcels with diversified offerings such as Express Domestic & International, Supply Chain Solutions, 3PL, Warehousing, E-commerce, E-Fulfilment and Cross-Border Solutions. DTDC’s expansive footprint spans across USA, UK, Canada, UAE, Australia, China, Singapore and major Asian countries, through its own operations, joint ventures and business associates.
Established in 1990 and headquartered at Bengaluru, DTDC engages a field workforce of more than 35000 resources with 7 Zonal offices, 20 strategically located Regional Offices and over 522 operating facilities spread across India. DTDC Express Limited has its presence in more than 500 district headquarters through its large network of more than 10,500+ franchisees and extends services to over 10,000+ Pin codes while handling more than 12 million shipments every month. DTDC Express Limited is an ISO 9001:2015 Certified by DNV. DTDC’s market leadership is further validated by several awards and recognition from customers, superior brand experience, and sustainability which include recognition as – National Award for Exemplary Position- under Express/Courier category at CII Scale Awards 2016.
Role Overview
Express and Logistics Industry in India is going through a rapid change, and to adapt to the changes and further strengthen its position as the most preferred courier service, DTDC is going through a transformation that will allow it to become even better, smarter, and faster. In our Industry, the transformation is largely composed of technological advancement, and therefore, we need smart, solution-oriented, and hardworking Managers to help us reach our goals.
Operation Manager has the overall responsibility for planning and execution of entire Air & Surface Operations of the Region & implementation of Operations SOPs. Daily responsibility included activities like management of incoming consignment to load connection directly to Airways, securitization of all Vendor bills & process for payment & Surface management at Zonal Level. Data analysis on total consignment delivered, booking report, revenue status and resolution of major complaint & queries.
Responsibilities
– Time Management to work with multiple branches and managers across a large Zone, driving many miles to coordinate Branch/Franchisee visits and reviews
– Improve Zonal processes, policies, and practices so as to achieve company’s goals and ensure regional stores adhere to company-wide laid down rules and guidelines
– Excellent Leadership skills to keep their employees motivated, resolve conflicts and make hard decisions
– Coordinate, monitor, and manage various Franchisees/branches within a particular geographic region
– Good Decision making skills/ability that affect the company
– Help improve the efficiency of support services like communication channels and IT; and also ensure free flowing communication amongst the stakeholders
– Work hand-in- hand with top management (serving as a link between them and the individual Branch) in order to develop and implement new plans/ideas that will enhance the operations of the company at large
– Assist in the recruitment, establish work schedules and evaluate regional performance at the end of a given period
– Responsible for overall performance of all first mile and last mile
– Conduct and attend Zonal / regional meetings for assigned regions
– Ability to Analyze and think strategically
– Reviews service KPIs and addresses metrics that are not meeting targets
– Responsible for all aspects of financial oversight for the Zone
Essential Skill Set
– Man-management
– Analytical abilities
– Effective communication skills & command in local language
– Computer knowledge
Qualifications and Experience
Graduate or Post Graduate with minimum of 10 – 15+ years of experience in operations in courier industry.
Customer Support Executive
About the Job
Skills
Hiring customer support executive for Chamrajpet location interested candidate can mail @ hr.bangalore@dtdc.com or what’s app on (7483512452)
- We are looking for a qualified Customer Support Executive .
- To be successful as a customer support executive, you should display excellent interpersonal and communication skills
- Overseeing the customer service process.
- · Resolving customer complaints brought to your attention.
DTDC Express – Branch Manager
Role Description:
– The Branch Manager will be responsible for the overall management and daily operations of the branch.
– This includes leading a team, ensuring customer satisfaction, achieving financial targets, and driving business development initiatives.
– The role also involves maintaining strong relationships with key stakeholders and ensuring the smooth operation of logistics and supply chain activities.
Key Responsibilities:
– Daily Operations: Oversee the daily activities of the branch, ensuring efficiency and adherence to company policies.
– Team Management: Lead, mentor, and manage the branch team to achieve operational excellence.
– Customer Satisfaction: Ensure high levels of customer satisfaction through effective service delivery and relationship management.
– Financial Management: Meet financial goals by managing budgets, controlling costs, and driving revenue growth.
– Business Development: Identify and pursue new business opportunities to expand the branch’s reach and impact.
– Stakeholder Relations: Build and maintain strong relationships with key stakeholders, including clients, vendors, and regulatory bodies.
Qualifications:
– Strong leadership and team management skills.
– Excellent communication and interpersonal abilities.
– In-depth knowledge of logistics and supply chain management.
– Financial acumen with budgeting and financial planning skills.
– Proficiency in customer relationship management.
– Strong problem-solving and decision-making abilities.
– Experience in the logistics industry is an advantage.
– Bachelor’s/Master’s degree in Business Administration, Logistics, or a related field
