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Email Archive/ Microsoft Exchange
Job Description:
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Project Description:
An Exchange on-premise Level 2 Engineer is responsible for providing advanced support and administration for a company’s on-premise Microsoft Exchange email infrastructure.
This role handles complex technical issues that Level 1 support cannot resolve and involves maintaining, monitoring, and troubleshooting Exchange servers to ensure high availability and optimal performance. The engineer also often contributes to documentation, process improvement, and collaboration with other IT teams.
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Responsibilities:
Key responsibilities
• Serve as the escalation point for technical issues from Level 1 support, diagnosing and resolving complex problems related to the on-premise Exchange environment.
• Provide day-to-day administration and management of Microsoft Exchange servers, including mailbox and distribution list management and user permissions.
• Monitor server performance, email queues, and overall system health to ensure optimal performance and uptime.
• Troubleshoot mail flow, routing, and connectivity issues, coordinating with other teams on network, DNS, and security-related problems.
• Implement and manage security and compliance policies, including anti-spam, journaling, and email retention.
• Assist in developing and implementing Exchange backup and disaster recovery strategies, including mailbox and database restoration.
• Perform routine server maintenance, including applying updates, patches, and security configurations.
• Develop and maintain comprehensive documentation for all Exchange-related processes, configurations, and troubleshooting procedures.
• Collaborate with other technical teams and vendor support to resolve multi-faceted issues and implement solutions.
• Troubleshooting and resolving L2-level incidents related to email archiving.
• Managing, monitoring, and optimizing email archiving jobs and policies.
• Handling advanced data retrieval and eDiscovery requests for archived email.
• Performing system administration, including configuration changes, patching, and upgrades.
• Analyzing system logs and monitoring performance for optimization.
• Creating and maintaining documentation and generating reports.
• Ensuring email archiving operations adhere to data retention policies and regulatory requirements. -
Mandatory Skills Description:
Qualifications and skills
• Experience: 5+ years of hands-on experience in Exchange Server administration and troubleshooting, candidates with email archiving solution and outlook signature software with experience of 2+ on these areas in complex IT environments will be preferred.Technical expertise:
• In-depth knowledge of Microsoft Exchange Server (e.g. 2016, 2019) architecture, configuration, and migration.
• Knowledge of PowerShell scripting for automating Exchange administration tasks and reporting.
• Understanding of related technologies, including Active Directory, DNS, and Windows Server.
• Familiarity with network concepts such as WAN/LAN, load balancing, and firewalls as they relate to email infrastructure.
• Experience with backup technologies for Exchange and disaster recovery procedures.
• Experience with Email archiving software e.g. Commvault
Knowledge of archiving policies and retrieving emails from archived software.
• Troubleshooting email archiving and retrieval issues.
• Outlook signature template deployment
• Applying signature policies based on groups
• Troubleshooting of signature issues.• Problem-solving: Excellent analytical and problem-solving skills with a proven methodology for advanced troubleshooting.
• Communication: Strong verbal and written communication skills for effective end-user support, team collaboration, and documentation.
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Nice-to-Have Skills Description:
Certifications (preferred): Relevant Microsoft certifications (e.g., Microsoft 365 Certified: Messaging Administrator Associate) are a plus. -
Languages:
- English: C2 Proficient
Network Security Lead
Job Description:
Job Purpose:
The Network & Network Security Lead will play a major role in ensuring the integrity, performance, and security of the organization’s networking environment. This role goes beyond operations, demanding an expert-level understanding of complex network and security architectures, a hands-on ability to troubleshoot high-impact issues, and the capability to lead cross-functional teams in delivering secure and resilient infrastructure for a regulated financial environment.
Key Responsibilities & Duties:
- Architecture & Design Leadership:
- Lead the design and evolution of enterprise network and security architecture aligned with business and compliance requirements.
- Ensure integration of network security principles in all architectural decisions.
- Collaborate with the design & architect team for the new project or new initiative
- Advanced Troubleshooting & Problem Resolution:
- Own and resolve high-severity incidents by diving deep into Layer 1–7 issues spanning networking, firewalls, routing, DNS, proxies, and cloud networking.
- Lead root cause analysis and implement long-term preventive measures.
- Multiskilling & Cross-Functional Expertise:
- Provide mentorship across routing, switching, firewalls (NGFW), load balancers, VPNs, SD-WAN, ACI, SD-Access, and network access control (NAC).
- Encourage skill development across multiple technology domains within the team.
- Security Posture & Threat Management:
- Implement and maintain network segmentation, access control, and zero-trust strategies.
- Collaborate with the cross-departmental teams on incident response and threat mitigation.
- Operations Oversight & Optimization:
- Oversee the performance, availability, and efficiency of the network and its security services.
- Develop and enforce network operations procedures, ensuring compliance with industry and regulatory standards.
- Project Leadership:
- Lead critical infrastructure projects, including migrations, upgrades, and partner connectivity.
- Coordinate cross-departmentally to ensure secure rollout of new services and systems.
- Vendor & Contract Management:
- Evaluate, select, and manage vendors and service providers.
- Ensure SLA compliance and conduct regular performance reviews.
- Compliance & Audit Readiness:
- Maintain documentation and policies to meet the requirements of financial sector audits and compliance checks (e.g., PCI-DSS, ISO 27001).
- Monitoring & Incident Detection:
- Experience with proactive monitoring for performance and threats using tools like SIEM, NMS, and flow analysis.
- Define thresholds, alerts, and escalation workflows for operational and security incidents.
- Team Development:
- Provide coaching, conduct regular performance reviews, and build development plans for team members.
- Foster a culture of accountability, ownership, and continuous learning.
- Documentation:
- Strong experience using documentation tools (Microsoft Office 365, Visio, Lucid chart).
- Ensure all documentation aligns with compliance, audit, and organization standards.
- Strong presentation skills.
Skills & Qualifications:
- Typically, 7+ years of relevant work experience in industry, with a minimum of 3 years in a similar role
- Deep hands-on expertise in enterprise networking, SDN solutions, network security, and firewall administration (Cisco, Aruba, Fortinet, Palo Alto, etc.).
- Full-stack network knowledge (routing, switching, DNS, VPN, proxies, load balancers, SD-WAN, NAC, Wi-Fi, ACI, SD-Access).
- Strong experience designing and managing secure, scalable, and high-performance networks.
- Proficient in troubleshooting complex multi-vendor, multi-layer issues under pressure.
- Understanding of secure cloud networking (Azure/AWS) and hybrid environments.
- Familiar with compliance frameworks such as Cybersecurity Framework, NCA, ISO 27001, NIST.
Education & Certifications:
- Bachelor’s or Master’s Degree in Computer Science, Network Engineering, or a related field.
- Preferred certifications:
- Cisco CCIE (DC, Enterprise, Security) preferred Enterprise.
- CISSP / CISM (a plus for security leadership)
- Cloud certifications (AWS/Azure Network Specialty)
Working Conditions:
- Based in Saudi Arabia with on-site visits to data centers and site offices.
- Availability for critical incidents and changes outside of normal working hours.
- Hybrid collaboration with global teams, regulators, and auditors.
L2 Application Administrator
Job Description:
- Provide support for business applications, resolving issues escalated by the L1 support team.
- Monitor application performance and health using relevant monitoring tools.
- Troubleshoot and resolve incidents, bugs, and system errors in a timely manner.
- Perform routine application maintenance tasks (e.g., patching, configuration updates, service restarts).
- Collaborate with vendors, and infrastructure teams to resolve recurring or high-impact issues.
- Maintain documentation for application configurations, standard operating procedures, and support processes.
- Participate in change management and deployment activities, including testing and validation.
- Support users by answering queries, providing workarounds, and ensuring minimal disruption.
- Analyze logs and performance data to proactively identify potential issues.
- Support disaster recovery and backup operations for applications under management.
Required Skills and Qualifications:
- Bachelor’s degree in Computer Science, Information Systems, or related field.
- 2–5 years of experience in application administration or technical support.
- Proficiency with Windows and/or Linux operating systems.
- Experience working with databases (SQL Server, Oracle, PostgreSQL, etc.).
- Familiarity with application servers (e.g., Apache, Tomcat, WebLogic, IIS).
- Understanding of ITIL processes (incident, problem, change management).
- Strong analytical and problem-solving skills.
- Good communication skills and ability to work in cross-functional teams.
Preferred Qualifications:
- Experience with monitoring tools (e.g., Dynatrace, Splunk, Nagios).
- Knowledge of cloud environments (AWS, Azure) and SaaS applications.
- Experience with ticketing systems like ServiceNow, JIRA, or BMC Remedy.
Senior Onsite Support Engineer
Job Description:
Role
Roles in this Job Family design, solution, deploy, migrate, manage, and change infrastructure services, End User Services across all related technologies. Including but not limited to servers, storage, networks, AD, SAP basis, public clouds, private clouds, datacenter technologies, containers, middleware, DBs, Modern Device Management, Intelligent Collaboration, IT (HW&SW) Asset Management Services, Field Services and Technical Service Desk.
Essential Job Functions:
§ Assist in the management and operation of infrastructure services, providing support to the team.
§ Contribute to the implementation of infrastructure strategies and projects.
§ Help maintain the performance and availability of infrastructure systems while troubleshooting issues.
§ Collaborate with other teams to understand their infrastructure requirements and support design and/or implementation.
§ Participate in the implementation of best practices and process improvements within the infrastructure services.
§ Assist in the development of infrastructure documentation, including policies, procedures, and reports.
§ Contribute to the optimization of resource allocation for infrastructure tasks and projects.
§ Effective communication to provide support and collaborate with team members.
Basic Qualifications:
§ Bachelor’s degree in a relevant field or equivalent combination of education and experience
§ Typically, 6+ years of relevant work experience in industry, with a minimum of 2+ years in a similar role
§ Proven experience in infrastructure technology management
§ Proficiencies in technical knowledge and teamwork
§ A continuous learner that stays abreast with industry knowledge and technology
Other Qualifications:
§ An advanced degree in a relevant field is a plus
§ Relevant certifications, such as CompTIA A+, Microsoft Certified: Azure Fundamentals, or Certified Cloud Practitioner, are a plus.
L2 Technical Support Engineers
Job Description:
L2 Technical Support Engineers are expected to be an escalation point for all L1 Technical Support Engineers. These roles could also be directly responsible for specialized support like VIP users or P1 / P2 priority contacts, etc. He / She periodically performs task list management checks to ensure timely resolution/escalation of service requests. The Level 2 is the primary facilitator of knowledge transfer and will proactively identify training requirements for L1 engineers. The Level 2 in some cases will contribute towards knowledge articles to various knowledge bases.
He / She would work with a team of varying analytical abilities and duties and map the same across to the internal process delivery. He / She will support the team on a day-day basis to consistently deliver on the SLA to the customer while meeting productivity measures and support in their development and performance enhancement. He / She would ensure all elevated calls are handled appropriately and provide technical resolution to End Users (RDM) through remote troubleshooting tools. He / She would also be required to report progress to TL and Manager on an ongoing basis. He / She will be required to demonstrate willingness to working in shifts.
Responsibilities
The primary responsibilities of a L2 Technical Support Engineer (which could include multiple specialized roles is mentioned below, but not limited to:
- Provides help desk analysts with feedback on call maintenance, customer updates, troubleshooting steps
- Identifies training needs and occasionally provides training for help desk analysts
- Aid knowledge transfer within the group
- Remain well versed in help desk policies, procedures, standards and documentation
- New account creation / modification / deletion in UAM related roles
- Supporting password resets and account unlocks in roles requiring higher permission levels
- Log/Validate all contacts in Call Handling Database and manage end to end all calls logged, providing regular updates to customers on call status
- Complete follow-on actions as appropriate and invoke Escalation Procedures within defined time frames and as appropriate
- Adhere to Policies & Procedures and work to achieve individual and team goals
- Protect confidential and sensitive information and materials while observing strict compliance to licensing, copyright and trademark legislation
- Demonstrate competent technical skill set & hands on technical support experience
- Is required to be a Super User of Microsoft Office
- Ability to multi-task and prioritize while being able to manage commitments / deliverables
- Ability to work under tight deadlines and deliver business results
- Ability to coach L1 engineers to support their development needs and help them meet their goals
- Must possess Excellent Communication skills / high energy and confidence
